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Moon Magic

Overview

Moon Magic has a rating of 4.2 stars from 653 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Moon Magic most frequently mention customer service, high quality and many compliments. Moon Magic ranks 8th among Custom Jewelry sites.

service
221
value
197
shipping
196
returns
141
quality
197
This company responds to reviews on average within 1 day

Instant Feedback

5,714 reviews
+436
How would you rate Moon Magic?
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Texas
1 review
0 helpful votes
Follow Dionne G.
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The whole process from buying and receiving my purchase was great. Had no problems at all. Love your products.

Date of experience: January 25, 2025
Ana J. Moon Magic Rep
3 months ago

Hello Dionne,

Thank you so much for your kind feedback! We’re thrilled to hear that your experience was smooth and that you love your products. We appreciate your support!

Kind regards,
Moon Magic

Canada
1 review
0 helpful votes
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Disappointed at the quality
October 5, 2024

The jade gold necklace looked so beautiful online. For the price, I expected good gold plated quality. Upon receipt, the quality of the chain looked very cheap. I have never worn it and kept it in the box to preserve it. To my surprise, I open it 2 months later and see that the chain has gone copper. For paying $170 USD, I feel misled and taken advantage of. I usually don't leave negative reviews. Authenticity and quality brings returned customers. I wish that the quality would reflect the cost. Very disappointed.

Moon Magic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 5, 2024
Marina R. Moon Magic Rep
7 months ago

Hello Mariam,

Thank you for taking the time to leave us a review.
We are truly sorry to hear that you are not satisfied with your experience.
Upon checking we can see that our customer support team has reached out to you in order to find the best possible solution. Please feel free to reconnect with our customer support for any questions you might have.

Kind regards,
Moon Magic

Connecticut
1 review
0 helpful votes
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Most beautiful rings
December 6, 2024

My boyfriend has bought me two different rings, symbolizing a promise ring. The "loveliness ring" & now just recently the flow ring. I'm in absolute shock on how beautiful both are. But my heart stoped when he put the flow ring on my finger. It's so beautiful i never want to take it off. I've never been a diamond girl so finding a store that sells beautiful stone rings? The possibility's were endless!

I wore my last moon magic ring every day for almost 3 years and i'm so glad i get to add to my collection. Moon magic will hold a special place in my relationship. 🖤🌙

Date of experience: December 6, 2024
Marina R. Moon Magic Rep
5 months ago

Hello Nicole,

What a beautiful story – thank you so much for sharing! We're absolutely thrilled to hear how much the rings mean to you and your relationship. It's wonderful that Moon Magic has become such a special part of your journey. We’re so honored to be a part of this meaningful moment, and we can't wait to see your collection grow. Wishing you and your boyfriend all the best!

Kind regards,
Moon Magic

Croatia
1 review
0 helpful votes
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Just magical!🤍
December 6, 2024

The most beautiful and high-quality jewelry I have! I'm so obsessed and in love with Moon Magic jewelry, because they simply make you feel and look special, magical!🤍 If I had to choose just one jewelry brand to wear for the rest of my life, it would definitely be this one!🤍

Date of experience: December 6, 2024
Marina R. Moon Magic Rep
5 months ago

Hello Ana-Maria,

Thank you so much for your glowing review! We're thrilled to hear that you love your Moon Magic jewelry and feel so special wearing it. Your kind words mean the world to us!

Kind regards,
Moon Magic

New Zealand
1 review
0 helpful votes
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Look No Further
October 2, 2024

All my Moon Magic purchases have far surpassed my expectations - I have a penchant for rings, especially a raw Rainbow Moonstone. Its natural form and colours it emits when the light reflects through it is truly beautiful and maximised further by the design of the ring.

Date of experience: October 2, 2024
Marina R. Moon Magic Rep
7 months ago

Hello Barbara,

Thank you so much for your kind words! We're thrilled to hear that your Moon Magic purchases have exceeded your expectations. It’s wonderful to know how much you appreciate the beauty of the raw Rainbow Moonstone and the design of the ring.

Kind regards,
Moon Magic

Minnesota
1 review
0 helpful votes
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Absolutely Recommend
October 2, 2024

I have been a customer with Moon Magic for years now and so appreciate the attentive, beautiful craft of their jewelry! There is evident care and careful design. I haven't needed much customer service support help for my myriad of purchases, but the few times I needed it they were prompt and kind and helped solve the issue quickly and favorably!

Date of experience: October 2, 2024
Marina R. Moon Magic Rep
7 months ago

Hello Mary,

Thank you for your amazing review! We’re so grateful for your loyalty over the years and thrilled to hear that you appreciate the craftsmanship and design of our jewelry. It’s wonderful to know that our customer service team was able to assist you when needed. Your kind words about our values mean so much to us. If you ever have more questions or need assistance, we’re always here for you.

Kind regards,
Moon Magic

Netherlands
1 review
0 helpful votes
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Absolute happy!
September 30, 2024

I ordered a ring for my girlfriend as she loves their product so much! It was a surprise gift for her.
Everything went smooth! The communication trough their website and the shipment in a beautiful box was all perfect! Their product looks just beautiful and my girlfriend is super happy!

Date of experience: September 30, 2024
Marina R. Moon Magic Rep
7 months ago

Hello Jan,

Thank you for your wonderful review! We’re so glad to hear that your surprise gift for your girlfriend was a success! It’s great to know that everything went smoothly. We’re thrilled that both you and your girlfriend are happy with the ring. We look forward to serving you again soon!

Kind regards,
Moon Magic

Washington
1 review
0 helpful votes
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Getting my package makes my day.
October 3, 2024

I love getting my new ring or necklace in the mail. It is always packaged very beautifully also. Putting my jewelry on from Moon Magic always makes me feel special. I can't help but stare at my ring often throughout my day. The moonstones are my favorite.

Date of experience: October 3, 2024
Marina R. Moon Magic Rep
7 months ago

Hello Carolyn,

Thank you for your lovely feedback! We’re delighted to hear that receiving your jewelry feels so special, and we’re thrilled that you love the Moonstones. We take great care in packaging, and it’s wonderful to know it makes your experience even better.

Kind regards,
Moon Magic

Australia
2 reviews
0 helpful votes
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My gold vermeil ring faded to silver in a month!
October 2, 2024

I bought the archer ring which I added to my ring stack along with other brands. I take my rings off for cleaning, bathing, work, etc. All of my other gold vermeil rings have maintained their colour, but the one from moon magic had completely faded in a month! It's completely silver now, there's no more colour to it. Surely if it was due to improper care my other rings would have had the same issue. I couldn't believe how quickly it faded!

Moon Magic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 2, 2024
Marina R. Moon Magic Rep
7 months ago

Hello J,

Thank you for sharing your feedback! We’re so sorry that you experienced an issue with your item.
Upon checking we can see that you have already been in contact with our customer support team and that we have offered the best solution we could. Please reconnect with our customer support for any questions you might have.

Kind regards,
Moon Magic

Canada
1 review
0 helpful votes
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My new favourite jewelery!
December 3, 2024

I am very happy with my purchase from Moon Magic. The quality, craft and gemstones by far exceeded my expectation. I am SO happy with my trio set of moonstone earrings. Thank you so much to this brand for taking time to make precious jewelery that leaves me feeling confident and beautiful <3

Date of experience: December 3, 2024
Marina R. Moon Magic Rep
5 months ago

Hello Jaymie,

Thank you so much for your wonderful review! We're thrilled to hear that the quality, craftsmanship, and gemstones exceeded your expectations. We're so happy you love your moonstone earrings and feel confident and beautiful wearing them. We truly appreciate your support!

Kind regards,
Moon Magic

Netherlands
1 review
0 helpful votes
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Easily one of my favorite brands
September 20, 2024

I was gifted a Moonstone necklace almost a year ago, and I literally never take it off! I sleep in it, shower with it, and even wear it to the gym, and it's still perfect. It's easily one of my all-time favorite pieces. 💙💙💙

After falling in love with the necklace, I naturally ended up getting a few more pieces. I wear them almost every day, and they've even traveled with me all around the world - zero complaints! I'd honestly recommend Moon Magic to anyone.

Date of experience: September 20, 2024
Ana J. Moon Magic Rep
7 months ago

Hello Casey-Jay,

Thank you for the amazing review! We're thrilled to hear that your Moonstone necklace has become a daily favorite, and that you've added more pieces to your collection. Your recommendation means so much to us!

Kind regards,
Moon Magic

Bulgaria
1 review
0 helpful votes
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Sparkling magic
February 3, 2025

Beautiful jewelry that means a lot and you can feel the magic the second you put it on

Date of experience: February 3, 2025
Ana J. Moon Magic Rep
3 months ago

Hello Stefani,

Thank you so much for your kind words! We're thrilled to hear that you love the jewelry and feel the magic when you wear it. Your support means the world to us!

Kind regards,
Moon Magic

Kentucky
1 review
0 helpful votes
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Beautiful ring
January 25, 2025

My ring arrived early and is such a stunning piece of jewelry. I am very happy with my purchase.

Date of experience: January 25, 2025
Ana J. Moon Magic Rep
3 months ago

Hello Serenity,

We're so thrilled to hear that your ring arrived early and that you're happy with it! Thank you for your kind words — we're so glad you love your new piece of jewelry!

Kind regards,
Moon Magic

Netherlands
1 review
0 helpful votes
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Jewelry of Moonmagic💕
October 3, 2024

I absolutely love the jewelry of Moonmagic its my favourite jewelry and I actually dont want anything else anymore. I am ordering it from the Netherlands, and I have to wait a bit, but it is so worth it! Even my wedding and engagement ring is from Moonmagic

Date of experience: October 3, 2024
Marina R. Moon Magic Rep
7 months ago

Hello Larissa,

Thank you so much for your lovely message! We’re thrilled to hear that you love our jewelry and that you chose us for your wedding and engagement rings—that truly means the world to us.

Kind regards,
Moon Magic

Poland
1 review
0 helpful votes
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Beautiful Sway necklace and quick shipping!
September 23, 2024

I received many compliments when wearing my beautiful Sway necklace with moonstone gem. It matches perfectly almost every style and its sooo gorgeous. The overall shopping experience was great and very smooth too!

Date of experience: September 23, 2024
Ana J. Moon Magic Rep
7 months ago

Hello Marta,

Thank you for your lovely review! We’re thrilled you’re enjoying your Sway necklace and getting compliments on it. We appreciate your support and look forward to seeing how you style it!

Kind regards,
Moon Magic

California
1 review
0 helpful votes
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Seriously obsessed!
September 14, 2024

Seriously obsessed! My first ring from Moon Magic was Moonstone Flourish, and I just recently tried their new floating design, the invisible band gives it this cool, magical vibe. Beautiful craftsmanship and the energy of these stones is simply amazing!

Date of experience: September 14, 2024
Ana J. Moon Magic Rep
7 months ago

Hello Svitlana,

We’re thrilled to hear you’re obsessed with your rings! 🌟 It’s wonderful to know you’re enjoying the unique design and craftsmanship of our pieces. Thank you for your kind words and enthusiasm—we’re so glad the energy of the stones is resonating with you. If you ever need anything, we’re here to help!

Kind regards,
Moon Magic

Romania
1 review
0 helpful votes
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Became my go-to everyday pieces
September 23, 2024

My first pieces were the Harlow bundle and I didn't know what to expect.

The rings are beautifuly crafted and became my everyday pieces. The moonstone has a blue gleam that looks otherworldly in real life.

I am now a returning customer because I couldn't help but get the new floating rings. Although at first I was a bit afraid about how fragile they look I found myself wearing them day after day and haven't had a problem.

Date of experience: September 23, 2024
Ana J. Moon Magic Rep
7 months ago

Hello Carmen,

Thank you for your lovely review! We're thrilled to hear that the Harlow bundle has become your go-to for everyday wear. The moonstone's blue gleam is truly special, and we’re delighted you’ve embraced the floating rings as well. Your trust in our craftsmanship means so much to us. We can’t wait to see what you choose next!

Kind regards,
Moon Magic

Saudi Arabia
1 review
0 helpful votes
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Turning a negative experience to a positive one!
October 7, 2024

I purchased pieces of jewelry online, and while the overall experience was already great, the customer service truly stood out. The website was easy to use, with clear product descriptions and high-quality photos that made choosing the perfect piece simple. The pricing felt fair for the beautiful craftsmanship, and shipping was prompt, with my item arriving in elegant, secure packaging.

However, I did encounter a small issue with my initial piece. When I reached out to customer service, they were quick to respond and immediately resolved the problem by sending me a replacement piece at no extra charge. The entire process was seamless and stress-free, which made me appreciate their commitment to customer satisfaction even more.

The replacement jewelry was perfect, just as beautiful as expected, and I am beyond happy with my purchase. With excellent communication, prompt action, and quality products, this retailer has earned my trust, and I'll definitely be shopping with them again. Highly recommend!

Date of experience: October 7, 2024
Marina R. Moon Magic Rep
7 months ago

Hello Hind,

Thank you so much for your thoughtful review! We're thrilled to hear that you had a great experience with our jewelry and that our customer service team was able to assist you promptly. Your satisfaction means the world to us, and we can't wait to welcome you back for your next purchase!

Kind regards,
Moon Magic

Germany
1 review
0 helpful votes
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Elegant real gem jewelry
October 14, 2024

If you're looking for real gemstone jewelry with a modern, cool twist - this is your shop.

Loving their branding and social media, too.

Can't recommend enough

Date of experience: October 14, 2024
Marina R. Moon Magic Rep
7 months ago

Hello Lara,

Thank you for your amazing review! We're so glad you love our gemstone jewelry and branding. Your recommendation means the world to us—thank you for spreading the word!

Kind regards,
Moon Magic

GB
1 review
0 helpful votes
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Horrible Quality & refuse to fix:-(
October 3, 2024

The stone in my necklace snapped in half after a couple of months and they refused to replace it, said it was my fault (how could i snap a tiny stone in half in my necklace! Then the middle stone in my bracelet turned yellow and they said "thats just what opals do if they get wet" and the stone FELL OUT of my ring - again my fault wouldnt replace. Lovely looking jewellery but terrible terrible quality! I will NOT buy again!

Date of experience: October 3, 2024
Marina R. Moon Magic Rep
7 months ago

Hello Rachel,

Thank you for sharing your feedback! We’re so sorry that you experienced an issue with your item.
Upon checking we can see that you have already been in contact with our customer support. Please reconnect with them so we could resolve this in the best possible way.

Kind regards,
Moon Magic