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MoparPartsGiant has a rating of 1.0 stars from 91 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MoparPartsGiant most frequently mention customer service, credit card, and live chat problems. MoparPartsGiant ranks 888th among Auto Parts sites.
Successfully delivered a new in box, very old, discontinued part which I could not find elsewhere. Before it turned up, I saw the reviews here and I was concerned. After delivery, they asked me to leave a review on BBB under Genuine Parts Giant.
They have the wrong image on their website. So i received the wrong parts. They refused to refund. Got credit card company involved. They lied to credit card company saying they sent me an e-refund. Gave a tracking number that USPS doesn't recognize.
Was sent the wrong part. It was a anti lock brake module pump and was supposed to be the electronic part of it. I went through their return song and dance where you have to take pictures of the part and box it was shipped in and send it to them to get approved for a return. Did that and was approved so I boxed it back up and payed $13.00 more to ship it back priority mail. Waited about 10 days did not here anything so I called and they said I was supposed to have sent them the tracking #. Gave them that, waited another week called again and they said it was received and would have it that afternoon. Of course that did not happen so called again the next day.and same response. I got a email that evening saying the return was denied because part had marks on it so it had been installed which is total B. S. The only time the part left the box was to take the picture. How was it installed if it's the wrong part? Total scam. PLEASE DO NOT, I REAPEAT DO NOT BUY FROM THESE CROOKS.! SCREWED OUT OF $420.00. I believe in Karma and I know that they will get theirs. Lots of it! Should of read reviews before I ordered.
Tip for consumers:
Horrible experience!! Read all the bad reviews before you get ripped off. Hopefully they get put out of business! Mopartsgiant.com are the worst I've ever experienced!!
Products used:
None
Do not order from these guys, unless you want to throw your money away. They will send you a part, unmarked, unwrapped and unlabeled, expecting it to be returned MARKED, WRAPPED AND LABELED!
Stay far away from this place and it's affiliates. They are a FRONT for a junkyard. All used parts that are rejects. No stars.
Tip for consumers:
Stay Away!!
Products used:
Can not use used junk parts
They send the wrong parts and will not listen to reason in order to return. It's a gamble...why even try. Use anyone else.
I put the exact VIN # of my vehicle into their search function. Paid $500 for the part recommended based on their search query. They DO NOT ACCEPT REFUNDS.
Tip for consumers:
do not use this site.
These folks are rip-offs pure and simple Buyer Beware! Cancelled order sent anyway charging for shipping return and 20% restocking
Tip for consumers:
Check before buying not after?
Products used:
None
They Sent the wrong part and told me I was responsible to pay 20% restocking fee & return label. Horrible.
Tip for consumers:
They are very misleading with their parts. Told me I was getting aluminum and they sent plastic. I was told I was responsible for 20% restocking fee and shipping.Then it took forever to get a label but after the horrible experience I already had I was afraid to ship on my own! For fear it’d conveniently get lost!
Products used:
None
Fraud!
Today you order parts and fully paid. Tomorrow they will send you notice for pay additional cost or cancel order.
Customer service and returns department is the worst that I have ever dealt with. Do not buy anything.
Tip for consumers:
DON"T USE
Products used:
axle plates
It took 5 days to ship. 2 different packages... Company didn't care. Shipping was very expensive. STAY AWAY!
Stay away from MoparPartsGiant.com, they screw up and you pay the price.
Reason: Wrong Parts
Comments: wrong item sent. ******* should be chrome but you sent black.
Hello from MoparPartsGiant.com,
Thank you for contacting us.
In order to process your RMA request for order CCxxxxxx, please review the information below.
Your RMA request has been approved.
A form will be emailed to you shortly with proper instructions on sending your part(s) back. Please make sure that the part is returned in its original condition, unopened and uninstalled, with the all packaging and manufacturer's labels intact; otherwise, your return may be denied.
Please be aware that you are responsible for shipping your part(s) back to us, and a 20% restocking fee will be applied to your refund. However, if you place a new order for the correct part, we can waive the fee. We would need the new order number within two days of receiving this notification in order to do so.
For your convenience, we can provide a discounted return shipping label to send the item(s) back. With our shipping label, we can guarantee that your refund or replacement request will be responded to within 5 business days of the delivery date. We will also take full responsibility for any mistakes that can occur during the return transit, such as lost or damaged package. If you choose to use this label, the cost of the label will be deducted from your refund. The total cost of the label will be 10.18.
If you elect to use your own shipping label, please notify the return tracking number as soon as possible. If a tracking number is not provided, we cannot guarantee your refund time frame.
I ordered some parts for my truck. I pulled the part number from the actual part. They 'manufacturer' replaced that part with a different part number. I received the parts, and they did NOT work on my vehicle. I returned them after fighting with them that it was not my fault the 'replacement' part number didn't fit my vehicle. One RMA manager re-issued the return request with reason of 'wrong parts' instead of the original and incorrect reason of 'No longer needs'. I returned the parts, at this company's expense. They received the parts and 7 business days later I was wondering where my credit was. I called back in and the RMA manager took care of the credit the next business day. Come to find out, they charged me a 20% restocking fee even though the only reason I returned the parts was because the 'replacement' part number didn't fit my vehicle. I called back in, and spoke to another 'manager' in RMA called 'Joe'. He said the RMA paperwork said I would be charged a 20% restocking fee, and I said it actually says 'if applicable', and I don't think it is 'applicable' if the reason I returned the parts was because the 'replacement' doesn't fit the vehicle. We went back and forth for a while, then I said I want to speak to someone else, like his boss. He said he didn't have a boss and I said he didn't sound like the CEO and I wanted to speak to his boss. He was a horrible person! You should NEVER buy anything from this fly by night unethical 'company'. I use the word 'company' loosely because they have nothing about the CEO's in their website, they charge 20% restocking fees even when the buyer didn't order the wrong parts but they replaced them with a different part number. Their Phoenix address that I returned the parts to is 1309 E. Elwood St., Phoenix, AZ *******. They are an unscrupulous company and nobody should deal with them, ever!
Tip for consumers:
do NOT order from this company/website. They are unscrupulous and will charge you restocking fees even when the reason for the return is 'wrong parts' were shipped to you.
Products used:
truck parts
I text chatted with an agent for MoparPartsGiant on April 18th. I told him the make, model, year and vin number and explained that I needed front-left window motor/control. They quoted about $126.00 for the part and $80.00 for express shipping. I ordered the part that day. On April 21 I got a message from them saying the part had shipped. It wasn't shipped that day, it was shipped on April 25th. I called and asked why they notified me that it was shipped when it wasn't. The agent's explaination made absolutely no sense to me. When It arrived on the 26th, I opened the box and immediately saw that they shipped a left rear window motor/control. They look the same but are not interchangable. I contacted them and they referred my case to the Return Merchandise Authorization department I explained the situation and was told they would get back to me by email. Shortly thereafter I got an email stating that my RMA was DENIED because it is an electrical part. It was their mistale, not mine. I appealed but haven't gotten any response. In addition, they charged me several times what it actually cost to ship the 2-1/2 pound package. I need to have my car back in operation so I called another Chrysler parts company called MoparFactoryParts.com. They charge slightly more for the part but their shipping charged are about $55.00 less for onvernight service.
WARNING: MoparPartsGiant has terrible service, they greatly overcharge for shipping and if they make a mistake you might be stuck with a useless part. AVOID MoparPartsGiant.
Products used:
The same window motor/crotrol brom a better supplier
Hice una orden un jueves con carácter de urgencias. Supuesto me confirmaron la pieza. Pasaron 3 días y al ver que no la habían despachado les dejé saber mi insatisfacción. Me sentí engañada y frustrada. Me llegó un e-mail cancelando mi orden. No los recomiendo por nada en el mundo. Pobre servicio y comunicación
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