MoparPartsGiant

Do not order from this company they do not provide customer service. I ordered a rack and it came with no fasteners and have been getting the same story for over a month that they are looking into it and will get back to me. Do not order from this company.

Ordered parts, 3 weeks later still no delivery, contacted Mopar on the status, they reported part lost, said they would refund my money minus 20% restock fee and shipping cost. This is a very bad company to deal with.

Purchased several parts from this website.
Order was split into two orders.
First part shipped and received.
The other parts did not ship without me approving additional fees for the original parts ordered.
Then, order still wasn't shipped, until I agreed to pay additional shipping costs (more than the original order). Spoke to mgmt. Told me I would be responsible to the additional shipping cost and if I didn't pay they would cancel my order. They claim lowest price but then hold your item hostage until you agree to pay them additional fees and shipping costs. Read their policies and call them before you order. If you receive a partial order and then try to return they WILL charge you a restocking fee.

Thought I was buying motor-window regulator as information showed, only got motor for 186.00 information should have read motor only wouldn't refund my money or send regulator that even showed together buyers beware

Only ONE extension came. Picture on their website showed two seatbelt extensions for my 93 Dodge D350. Price of $54.40. On top of that bc it's a vintage truck I was charged an additional $9.95 for vintage parts, as well as $13.27 shipping for a grand total of $77.62. FOR ONE SEATBELT EXTENTION! I called, so sorry it pictures two, you only get the one. I have been looking for this part for two years, never thought I'd get screwed so hard by Mopar!

This company sold me a radio that it said was compatible with my vehicle. Well, it wasn't. I offered to exchange it for the right radio and was told there are no exchanges. I applied for a refund and they said no refunds. In plain English they ripped me off for $500!

Ordered front and rear splash guards from there website after putting in my vehicle information. Received the splash guards and could not use them because they were clearly for a different model Ram truck. None of the "no-drill" holes lined up and shape did not match my truck, the part number was for a newer generation Ram truck. I was not mad at the time but followed the directions for returning merchandise, provided a description of the issue, took pictures showing part numbers and the splash guard next to my truck, clearly showing they will not work. They ended up denying my return because I took the splash guards out of the plain plastic un-sealed bag that they came in for the pictures they asked me to provide them. After calling their customer service I was told that they will not accept open items for return and that I did not order the correct part so it is my fault.

Wrong part sent Charging 20% restock fee plus shipping on me.
On the return form they marked it as customer doesn't need anymore.

I added pictures of the old heater panel in my wrangler then showing the new panel showing the difference. They would not acknowledge it's not the same.

I WOULD NOT do business with this seller.

I have already made some purchases with MoparPartsGiant, and the first time, after I made the purchase in the morning, I received an email saying that the order can only be processed if I pay via paypal, very disappointing, they hope to place the order, stop because from several times they say that they only accept payment by paypal. Thank you very much

After giving my pin number, I still receive the wrong part, now they want me to pay to return their part. I am not paying for their mistake. Charge back to Credit card I never do business with them again.

Website claimed parts were in stock and would arrive in a few days then kept on sending me emails pushing out the estimated delivery date. Had to call and cancel order. They do not stock anything and lie about it

I purchased a part that was listed on their website for about $97 for my truck. A few days after the order was placed and paid with credit card, I received an email stating that the price had increased and I would need to pay an addition $53 (55%) to continue the order. I did not respond and 2 days later they cancelled the order with no real explanation and no apology whatsoever! This is a poor business practice at best and certainly unethical. Avoid these people like the plague. Wish I could give them a zero, but reading here, apparently they have a pretty solid history of not caring about their customers.

The website is horrible. Find your parts elsewhere! Picked the part I need based on part number, confirmed in the (incorrect) exploded view drawing and (incorrect) photo of the part, and MoparPartsGiant shipped the part for the other side. Now they won't provide a refund and won't acknowledge their problem. Another tip-off is not yet even having 2022 model year data on the website search function.

RUN AWAY FROM THIS COMPANY! Worse I have ever dealt with. They sent the wrong part, charged and extra 10 bucks for a so called antique part.(a joke) charged 10 bucks + for shipping for a part that was a small rubber o-ring. I could get and o-ring anywhere! I ordered a discharge A/C hose/line. The return was excruciating taking pic's to send them(their request) can not talk to anyone. All e-mails are "No Reply" If you call the phone # A woman answers and knows Nothing. They say they e-mail back and do not. Terrible. After 3 months I just got a 17.78 refund which is a Joke. I got charged 42.71 for the wrong order (a freaking o-ring) and spent 4.78 to ship it back. So after spending damn near 48 bucks and a ton of aggravation I get 17.78 back. Wow I hit the lottery and put MoparPartsGiant in the poor house. PLEASE people deal with anyone else Even with the mob in some back alley would be better.

1) Ordered assembly that showed inclusion of 2 sensors. Received assembly without the sensors. Ho hum, diagram was not correct; pay our fault!
2) Ordered sensors. All received sensors where unmarked and identical. Allowed to return duplicate. Tried to cancel order; was told I can't because it's 'electrical'. Don't buy from this company!

I hope by writing this review I can prevent at least one person from giving this terrible company money.

I ordered some parts from them and, after waiting a week and not hearing anything, I contacted their live chat to cancel the order and bought the parts locally. Now, several weeks later, they are emailing me the order is in progress and shipping soon. I called to cancel and was told my order is "uncancellable" and "unreturnable". After hours of arguing and multiple representatives, they refused to cancel the order, provide any proof that I agreed to these terms, or provide a transcript of my chat from weeks ago in which I was told it was cancelled. I just received an email the order has shipped so now I'm stuck with these duplicate parts. I tried to cancel multiple times PRIOR to them even ordering the parts from Mopar directly to resell to me.

I flipped through Google and this web site came along with the part I was looking for with a 2-3 day shipping after payment. Well, it goes on and on about the part is in the system, we don't actually stock those parts, the error was in the ad, we will update you when shipped, your refund is immediate.So far I'm out my 90 bucks, no part or refund. It's a scam company to me! So, just read the reviews off of their website, not theirs!

Called today to inquire about a specific part. A young man answered when I used option #5, general questions. He was incredibly rude and impatient. He did not want to offer any assistance and told me I would need to give him my email address if wanted any help. I provided my email and before saying anything else he hung-up on me. I have had better customer service from drive-thru's.

Terrible customer service. I ordered a product with a part number specific to my vehicle, used their site to confirm that the product would fit my vehicle, and was sent a product with a different part number. I immediately put the product back in the box and reached out to their customer service team. After many days of back and forth, they agreed to take the part back but told me they would deduct the return shipping cost as well as a 20% restocking fee from their website. On a $200 product, we are not talking about a few bucks lost. Customer service over the phone and e-mail were useless. They told me I should have used their live chat or contacted customer service ahead of time to make sure I would receive the part number I was looking for... (?). Don't waste your money with this site and go through one of the other dozens of Jeep part manufacturers instead.

I will never do business with these people again. I called on a part when It cam in it was incomplete so they charge a huge restocking fee plus freight both ways. They then claim to the BBB they do not have knowledgeable parts people only order takers to justify their crooked ways. They might be fine until you get screwed on an expensive part. I'd stay away at all costs. The ratings are like the BBB false and always on the side of business who supports them.

I purchased a part from this vendor. I paid the price that was shown on the website. I then got another email stating that the price had gone up and I needed to pay an additional amount. In contacting the company, I felt that this was a poor way to conduct business and, to me, it was unethical.
The reply I got was far from what I would consider good customer relations. It was short and did not address my questions about the business practice and the ethics of asking for more money after the initial price has been paid.
This was the worst response they could have sent. Customer relations is not this company's long suit.
Beware of any purchase you make.

Ordered a part. They shipped incorrect part. They are now holding my part/money hostage until I ship their $40 part back. The correct thing to do would have been to apologize and ship the correct part immediately. Fat chance.

There is no way a large clean air duct can be mistaken for a hood latch release(photo). Also the part numbers aren't even a close match. I'm currently disputing the charge with PayPal.

They would not give any company owner information. I'm starting to think mparpartsgiant.com is simply a scam. DO. NOT USE.

I am not an internet novice, so when i try to ask for help with a website i try to be clear and concise. Seems like the new business formula for websites is to build a "middleman" website. The links lead back to someone else's product which the people half the time do not know if they have in stock or not. This particular site I engaged the live chat help only to be told they do not have a clue why the "vin#" check wasnt working for me... and they proceeded to direct me to send an email which would be replied to in 24 hours... thats today's world of instant communication/wiretransfers... one has to wait 24 hrs just to get a yes or no answer. Next i called their 1800 phone number only to talk to incompetent people who kept referring me back to the website. Enough is enough. Ebay started this practice and it's shameful how everyone seems to have adapted it.