• MorningSave

MorningSave

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Overview

MorningSave has a rating of 3.8 stars from 784 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MorningSave most frequently mention customer service, quick response, and timely manner. MorningSave ranks 12th among Marketplace sites.

  • Service
    102
  • Value
    90
  • Shipping
    95
  • Returns
    77
  • Quality
    83

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 80%
Positive
12
Neutral
1
Negative
2
55
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How would you rate MorningSave?
Top Positive Review

“Customer service”

Lillian R.
4/13/24

I bought an I home autovac eclipse and after the 1st use it started to malfunction. I emailed customer service with a full detail of my problem. Sean from customer service was able to apply a full refund upon my item return. My email was answered right away. Thank You!

Top Critical Review

“Waiting on comforters”

Karen T.
9/7/24

I purchased 3 comforter from this company August 29 and still hasn't received them just got a tracking # Fed Ex received information August 29 and still waiting on the packages morning save took my money right away I've asked for a refund so I could by from Amazon cheaper and free delivery I had to pay 8 99 delivery from morning save buyer beware

Reviews (784)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (391) phone number (19)
Thumbnail of user karent197
Michigan
2 reviews
4 helpful votes
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September 7th, 2024
Verified purchase

I purchased 3 comforter from this company August 29 and still hasn't received them just got a tracking # Fed Ex received information August 29 and still waiting on the packages morning save took my money right away I've asked for a refund so I could by from Amazon cheaper and free delivery I had to pay 8 99 delivery from morning save buyer beware

Tip for consumers:
Morning save asked me to give them a good rating on site jabber

Shipping
Thumbnail of user jackieg114
Jackie G. – MorningSave Rep

Hello Karen -

It does look like there was a delay in shipping your most recent order. The comforters are showing movement as of 9/7. I've refunded the $8.99 shipping fee for this order back to your card.

Thanks!

Thumbnail of user lillianr54
New York
2 reviews
0 helpful votes
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April 13th, 2024

I bought an I home autovac eclipse and after the 1st use it started to malfunction. I emailed customer service with a full detail of my problem. Sean from customer service was able to apply a full refund upon my item return. My email was answered right away. Thank You!

Service
Value
Shipping
Returns
Thumbnail of user jackieg114
Jackie G. – MorningSave Rep

Thanks for the shout-out to Sean, Lillian! <3

Thumbnail of user lavitat2
California
1 review
0 helpful votes
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February 21st, 2024
• Updated review

I have never been disappointed by the customer service at MorningSave. I have purchased numerous products and have overall been satisfied with purchases. But, on occasion I have had products that don't meet my expectations and some that actually were below standard by any measure
Each occasion Customer Service brought total satisfaction and consequently keeps me as a loyal customer.
Thank you MorningSave for hiring, training and retaining quality customer service agents.

Thumbnail of user jackieg114
Jackie G. – MorningSave Rep

Thank you so much, La Vita!

Excellent Service, again and again
January 24th, 2023
Verified purchase
• Previous review

Yesterday a recently purchased product fell apart after 60 days since purchased.
I reported the situation this morning and by afternoon Lilith in Customer Service had immediately issued a refund. This is Customer "satisfaction centered" Service.

Tip for consumers:
use it they will back up every purchase

Products used:
watch

Thumbnail of user leew805
Georgia
2 reviews
1 helpful vote
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February 28th, 2024

I placed an order for the spin brush with 4 mop heads and the earbuds. Everything went well until I received word my items were being returned to sender, due to not having my address. If I didn't have a correct address, why didn't Morningsave contact me, so I could update and reorder. I have ordered many times and Never had a problem. I can't understand why my items can't be resent to me when they arrive back at the office. I am very disappointed and refuse to order from them again. If I could give a zero I would do that instead. Their customer service was No help either. I didn't want a refund I wanted the items.

Products used:
Earbuds and spin brush cleaner

Service
Shipping
Returns
Thumbnail of user jackieg114
Jackie G. – MorningSave Rep

Hello Lee,

I'd like to look into this for you, so I sent a request for verification. Please get back to me when you can so I can investigate.

Thanks!

Thumbnail of user shirleyi130
Arizona
2 reviews
0 helpful votes
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January 30th, 2024
• Updated review

Had a problem with a product. Emailed MorningSave, and was immediately taken care of within 48 hours. Communicated with Sean. He was great. Thank you 😊
MorningSave is my absolute favorite site to shop at. Always received great products, never cheaply made products! Unbelievably great prices & more recently, have really stepped up with customer service. Hassle free!

Thumbnail of user jackieg114
Jackie G. – MorningSave Rep

Thank you for the lovely review, Shirley! We're lucky to have you as a customer.

Thank you MorningSave
May 8th, 2023
• Previous review

I especially want to thank Ashley W. She stayed in constant contact with me, and resolved my issue to my absolute pleasure.

Tip for consumers:
I shop daily. You can find great deals!!
I love the coupons I receive by being a member. Membership gives you free shipping. Downfall is not being able to return products, unless damaged. Unfortunately some clothing and shoes are not accurate for size. Be sure to read all information before buying.

Products used:
I’ve purchased endless products. Clothing, shoes, appliances, accessories, toys, makeup, tech products etc……

Service
Shipping
Returns
Thumbnail of user donnai946
Oregon
1 review
0 helpful votes
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November 26th, 2023

I have bought several things from Morning Save, from from a floor scrubber to face cream! I find the prices to be reasonable on most things. There are a couple of times when I had to contact customer service. I did so through emails and they are very prompt with their replies. They work hard to solve any issues. My problems were always solved satisfactorily.

Products used:
Floot scrubber, face cream, women's pants, knife set

Service
Value
Shipping
Returns
Quality
Thumbnail of user jackieg114
Jackie G. – MorningSave Rep

Thank you so much, Donna! Our customer support team loves hearing that we're doing a good job. <3

Thumbnail of user jacquek16
Tennessee
1 review
0 helpful votes
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December 10th, 2023

Have shopped on this site since the pandemic. I have been satisfied with the products and services If an issue occurs, resolve is quick. Love the membership, free delivery.

Thanks Angela for responding quickly and resolving my issue!

Thumbnail of user jackieg114
Jackie G. – MorningSave Rep

Thanks for the review, Jacque!

Thumbnail of user maureenf253
Nevada
1 review
0 helpful votes
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November 10th, 2023

I sent an email inquiry on my order and the auto- response said they would respond in 1-2 business days yet I heard from Angela within 10 minutes! She gave me the tracking number and apologized for the delay! Excellent service!

Products used:
Haven’t received it

Thumbnail of user jackieg114
Jackie G. – MorningSave Rep

I'm sorry to hear there was a delay, but it's great to know Angela was prompt and helpful.

Thanks, Maureen!

Thumbnail of user emilyo134
Arizona
2 reviews
0 helpful votes
  • Send Message
December 8th, 2023

I love shopping with morning save When I have an issue customer service has never disappointed me. This is the kind of service that we all look forward to. I got a response to my email the same day. Great job Ladies. Happy Holiday

Thumbnail of user jackieg114
Jackie G. – MorningSave Rep

Thanks for the love, Emily!

Thumbnail of user roberts5234
California
7 reviews
22 helpful votes
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July 22nd, 2021

I frequently buy top merchandise from MorningSave at steeply discounted prices. They keep me informed about new products. The website is easy to navigate. They promptly ship the order.
I recently experienced a problem where a Phillips electric toothbrush was delivered by UPS but claimed to have not been received by my apartment building manager. After a few emails back and forth with MorningSave, they promptly credited my credit card for the purchase price. They are efficient and honest.

Products used:
iPhone cables, shoes.

Service
Value
Shipping
Quality
Thumbnail of user jackieg114
Jackie G. – MorningSave Rep

Thank you so much for the review, Robert! <3

Thumbnail of user lindah4902
New York
1 review
0 helpful votes
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December 24th, 2023

I returned an item that did not fit on 11/20/2023 and had not yet seen a refund. Ashley W replied to my inquiry very quickly, expressed her apologies for the item not fitting, and asked for the tracking number on my return. I provided it and in no time she sent me an email stating that she issued a refund. I feel she is a great representative of MorningSave. Thank you, Ashley W.

Products used:
I use most of the products I order from MorningSave.com and I use some of the purchases as gifts. I recently needed to return an item that was sized wrong and I was given a refund very quickly.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jackieg114
Jackie G. – MorningSave Rep

Thank you for the kind words and review, Linda!

Thumbnail of user carolynt675
Missouri
2 reviews
0 helpful votes
  • Send Message
November 21st, 2023

I recently purchased phone cords from Morning Save. I emailed their customer service team 1 day later. Angela responded the next day and said it would be no problem to give me a refund and cancel the order. I was pleasantly surprised by her fast and courteous response. Thank you, Angela :)

Tip for consumers:
I recently purchased phone cords from Morning Save. I emailed their customer service team 1 day later. Angela responded the next day and said it would be no problem to give me a refund and cancel the order. I was pleasantly surprised by her fast and courteous response. Thank you, Angela:)

Products used:
None

Thumbnail of user jackieg114
Jackie G. – MorningSave Rep

Thank you for the thoughtful review, Carolyn. :)

Thumbnail of user tracyr666
South Carolina
1 review
0 helpful votes
  • Send Message
October 27th, 2022
Verified purchase

Great customer service rep who made a believer out of me. She always answered my emails in a timely fashion. Her responses were always professional and helpful.
Great job Ashley W! And thank you for all the help
I leave a very satisfied customer!
Tracy R

Thumbnail of user jackieg114
Jackie G. – MorningSave Rep

Thank you, Tracy!

Thumbnail of user patriciay732
Virginia
1 review
0 helpful votes
  • Send Message
September 15th, 2022

I've ordered a number of items from MorningSave and I'm delighted with their products. On one occasion an item I received was defective and they immediately addressed my concerns and processed a refund. They are timely and professional. I'm now ordering Christmas presents from them for family!

Tip for consumers:
The products are good quality and they are responsive to the consumer’s concerns.

Products used:
Air fryer, Bullet brass water hose

Service
Value
Shipping
Returns
Quality
Thumbnail of user jackieg114
Jackie G. – MorningSave Rep

Aww, thank you so much for the kind words, and we're so happy we've been able to help!

Thumbnail of user debram839
Pennsylvania
1 review
0 helpful votes
  • Send Message
February 4th, 2021
Verified purchase

I have ordered products from Morningsave for a few years. They have good prices and get the products out quickly. I recently had a need to contact customer service via email and they replied the same day. I had a issue with my product and just wanted to let them know but didn't expect much; however, I was immediately reimbursed and was treated so nice that I am a champion of MorningSave. We do not get this kind of customer service any more and it was a treat!

Service
Value
Shipping
Returns
Quality
Thumbnail of user jackieg114
Jackie G. – MorningSave Rep

Thanks for the shout-out to our customer support team!

Thumbnail of user kevinm2444
Oklahoma
3 reviews
1 helpful vote
  • Send Message
July 1st, 2021
Verified purchase

I ordered a set of sheets that were supposed to come with 4 pillow cases. The package arrived quickly but only had 2 pillow cases in it. I submitted a complaint to Customer Service and got a response the same day. Their representative was very helpful and gave me a couple of options to correct the issue. I love the great deals that I've gotten with MorningSave, and knowing that they have terrific customer service makes dealing with them even better!

Tip for consumers:
This is a great company that stands behind what they sell.

Products used:
Bed Sheets

Service
Value
Shipping
Returns
Quality
Thumbnail of user jackieg114
Jackie G. – MorningSave Rep

Thanks, Kevin!

Thumbnail of user jodym339
New York
1 review
0 helpful votes
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December 20th, 2023

Received some items sold on site. Also received some items that appeared as "open items" (for example something that was offered as a 5 pc. Set but only received 2 and another item was offered as a 2 pack but only received 1) I still question the $120 value but was satisfied nonetheless at the $35 price I paid for the mystery box. Just IMO not a $120 value. Not based on morningsave's prices.

Service
Shipping
Thumbnail of user jackieg114
Jackie G. – MorningSave Rep

Thanks for the feedback Jody. If you have any questions, please reach out to our customer support team via morningsave.com/support.

Thumbnail of user robertay22
Alaska
1 review
0 helpful votes
  • Send Message
December 4th, 2022
Verified purchase

I ordered an item from watching the Kelly Clarkson show and paid for enhanced shipping. As of today two weeks later it has not shipped. Jordan worked with me first by giving a refund on the shipping and today assisting in cancelling as the item will not be here in time for its purpose.

Service
Returns
Thumbnail of user jackieg114
Jackie G. – MorningSave Rep

It's so great to hear Jordan was able to help.

Thanks, Roberta!

Thumbnail of user gkm9
Oklahoma
1 review
0 helpful votes
  • Send Message
April 8th, 2023

Morning Save's customer service department was prompt and efficient in addressing my concerns. I received a product that had expired. After submitting proof, I received a refund. I am very happy with the resolution.

Tip for consumers:
Great customer support

Products used:
Facial moisturizer

Thumbnail of user jackieg114
Jackie G. – MorningSave Rep

Thanks for sharing your experience with us, GK! <3

Thumbnail of user katharinet4
California
1 review
0 helpful votes
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June 12th, 2019
Verified purchase

Ordered umbrellas (LOVE them) and Luggage. Ditto. Items were shipped fast. Prices were great and customer service very responsive when I had a question about an item. Will purchase through morningsave again! Thanks so much for everything.

Thumbnail of user jackieg114
Jackie G. – MorningSave Rep

Hey Katherine,

Thanks for the shout out! I hope your luggage and umbrellas travel with you well and keep you dry!

Thumbnail of user deborahh381
California
2 reviews
0 helpful votes
  • Send Message
December 9th, 2019
Verified purchase

Morningsave.com representative helped me determine if my phone would work with a wallet charger. We went back and forth because I had several questions. I'm not that tech savvy. Lol I ended up buying the item. Looking forward to using it.

Thumbnail of user jackieg114
Jackie G. – MorningSave Rep

Hi Deborah -
I hope the charger works out well for you.

Thanks for the feedback!

Thumbnail of user alejandros63
California
1 review
0 helpful votes
  • Send Message
December 9th, 2019
Verified purchase

I purchased a coffee brewer which had a leak issue and Taylor was very quick in helping me resolve it with no hassles at all! Because of this, I will definitely not hesitate to purchase again from Morningsave!

Thumbnail of user jackieg114
Jackie G. – MorningSave Rep

Hey Alejandro,
Glad we were able to patch that leak with great customer support!

Thumbnail of user amym1181
California
1 review
12 helpful votes
  • Send Message
April 21st, 2020
Verified purchase

I had issues placing my order with the app, if this happens, just go online and log in, and submitted a help request. Sean got right back with me the next day! Nice to know they do actually care about their customers!

Thumbnail of user jackieg114
Jackie G. – MorningSave Rep

Hey Amy,

Thank you! We do care and I'm glad Sean got to help you out. :)

Thumbnail of user sharonw619
California
1 review
11 helpful votes
  • Send Message
April 22nd, 2020
Verified purchase

I've never ordered a product I didn't like. Customer Service agents are prompt, courteous, & have always surpassed my expectations. Your missing out, if you don't take advantage of these savings on tip top items to make your life brighter.

Thumbnail of user jackieg114
Jackie G. – MorningSave Rep

That's some pretty high praise, Sharon! Thank you, and I hope we continue to brighten your day. :)

Thumbnail of user em168
Texas
1 review
2 helpful votes
  • Send Message
March 4th, 2019

Thanks unfortunately by the time my order reached my local post office most of it had already spilled out. Faulty packaging our rough ride to delivery or both? Who knows. I sent it back. I didn't get an acknowledgement of the return, a replacement or a refund until I researched the return about a month later. Speaks poorly of their return department. But once the people over at MEH.com received my email, they promptly took care of it and issued a refund.

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Thumbnail of user jackieg114
Jackie G.
Typically responds within 2 days

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