MorningSave has a rating of 3.8 stars from 784 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MorningSave most frequently mention customer service, quick response, and timely manner. MorningSave ranks 12th among Marketplace sites.
This company responds to reviews on average within 2 days
I bought an I home autovac eclipse and after the 1st use it started to malfunction. I emailed customer service with a full detail of my problem. Sean from customer service was able to apply a full refund upon my item return. My email was answered right away. Thank You!
I purchased 3 comforter from this company August 29 and still hasn't received them just got a tracking # Fed Ex received information August 29 and still waiting on the packages morning save took my money right away I've asked for a refund so I could by from Amazon cheaper and free delivery I had to pay 8 99 delivery from morning save buyer beware
As a former business owner, I knew that when there are multiple places to acquire a service or product, customer service is the primary difference maker. I have to say that in this regard, Morning Save has exceeded my expectations. My shipment was lost so I emailed my situation and quickly got a response with an apology with no push back. I received an immediate credit for the order. Shortly afterwards, I received my product from a neighbor on a different street who had received my order. I advised Morning Save that I had the product and that they could charge my credit card. I was told to keep the product to compensate for my inconvenience. That doesn't happen very often in today's business world. I truly appreciate that gesture and I will show my support for them with my future business.
Taylor in customer service really helped me out. I had a problem with an order, she researched and gave me the information I needed. She also refunded me the money for my incorrect merchandise. Wonderful customer service that will keep me coming back for more.
That's so great to hear, Terri. Thank you.
I ordered an item that was missing an important piece. Taylor from customer service was super professional and handled my situation to my liking. She made me feel like a valued customer and renewed my confidence in MorningSave and I will purchase from here again.
Hello Cheryl,
I'm happy to hear that we made you feel valued, because you are. Thanks for the love!
I was so excited when I bought this coffee bar for my husband for Christmas. It was such a great price and it worked really well for about a week. It started not brewing correctly and so I reached out to morningsave.com and they took care of it right away. Thanks. Great customer service.
Hi Stephanie,
I hope that new Coffee Bar is still brewing up great for you!
I had a problem with the color of a quilt I ordered. Megan took a look at photos and quickly fixed the issue, above my expectations. She was very nice and so willing to help, in a very short time span. I have been so pleased with everything I have purchased from Morningsave. Megan was excellent!
Hi Carole!
Thanks for the excellent feedback and shout-out to Megan. <3
Bought the Air2 ear buds. They wouldn't stay connected and 2nd day one broke. Sent an email on 5/13 requesting a refund and haven't received a response! Very disappointed in morning save customer service.
* MorningSave attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
There was a mixed up on my recent order. I received a bag instead of the comforters I ordered. Sent an email same day and I got a reply back same day. The original items I ordered was resubmitted to order the next day and I get to keep the bag as bonus. My problem solved in two days. Great customer service!
Hey Jocelyn,
Thank you for letting us know what we did right. <3
I ordered 2 queen memory foam pillows. They were very hard. I tried to send them back. Email, was sent a code and told I would have to pay shipping. When I took them to the post office it was $48.34 to return them. They cost $50.
Hi Donna,
I'd like to look into your case, so I just sent you a private message for details.
Thanks!
Having ordered a vacuum that wasn't right for us, I got in touch with customer service and returned my vacuum.
Unfortunately, it was at my expense and I had to pay over $40 which was almost 50% of the vacuum price.
That was the only downfall.
They were very timely in crediting back my money to my account.
Good company to work with. Thank you
Tip for consumers:
At least give us partial returns back. I have never paid for shipping back on an item that was inferior.
That vacuum didn't pick up anything in regular setting, we had to put it on high to get it to work and then it ran out of power and we had to charge it back again.
Products used:
Euly vacuum
Thanks for the feedback, Marguerite!
I have been a customer of morning save for several years and on a couple of occasions I had to call service department and was always satisfied with their help. My last interaction with customer service was trying to figure out why I was being charged for shipping since I signed up as a member. I e-mailed morning save and received response within 24 hours and my problem was resolved.
Thank you for the review, Barbara!
I purchased the Motorola Verveones+ ME bluetooth earbuds. The product failed to work properly. After contacting MorningSave with my issue, they responded in 1 day with an apology & a refund. It's hard to find businesses with customer care like that.
I ordered a multi function smartwatch, however it was defective snd not charging. I sent a message to customer service and received an immediate response from Chad. Refund was credited to account without any hassle. Thank you. Will recommend Morningsave.com to friends who shops on line.
Hi Theresa,
I'm glad you got a chance to work with our support manager Chad and he was able to help. Thanks for the shoutout!
I had an issue with a mistake I'd made on an order. Being a Friday evening, I didn't think I'd be able to catch it in time but I decided to give it a try. I sent the email and my problem was solved by Monday morning. Thanks, Kevin M and MorningSave!
I'm glad to hear we were able to help!
The product arrived on time, and the packaging was good. Unfortunately, the product did not work. I reached out to customer service and received a prompt response. They refunded my purchase price. Disappointed that the product didn't work, but I couldn't ask for better customer service. She was wonderful.
That's great to hear. Thanks, Mary!
I was really disappointed to learn that there was no return policy for Bluetooth buds I bought. The buds will not pair with my product and I was told there's no return policy for buyer's remorse. I feel this is not buyer's remorse they simply dont work with my product. No return policy is not a good thing. Just by reading the reviews there are a lot of disappointments. Definitely not a good company to do business with. They will never last at this rate. Awful company, disappointed, never spend my money here again.
I wish I had read reviews before ordering. I usually do, but since they were advertising on The Doctors and other daytime shows, I thought they would be legitimate. Do not order and these shows should discontinue promoting them
Contacted company to let them know I received a duvet cover instead of sheets. They checked into my order and found out it was not my error. Chad reordered the correct item. I was willing to send back incorrect item. I was told to keep it and since it matched my sheets that I ordered it was fine. Thank you Chad.
I received my order with box crushed and product damaged, I sent email and was offered a new product or refund, I wanted the product. Taylor happily replied it was in they mail and she apologized. That's great service.
Hey Anna,
I'm sorry that the first shipment crushed your spirits. Happy to hear that we got a new shipment heading your way. Hope it's everything you hoped for. ;)
Belle and Howell it is such a piece of junk it doesn't work the pen is dry it is a lot of little stupid pieces that do nothing you can actually probably try to bend it with your hand the whistle doesn't work it is garbage! On top of that they know it so there are no returns
Tip for consumers:
Be aware the item I purchased was junk can’t be used scam!
Products used:
Bell and Howell pen
I purchased some sheets and the elastic broke when making the bed for the first time. When I emailed morningsave they were prompt to respond and sent a new set of sheets out! Wonderful customer service!
Products used:
Bed sheets
It's easy when we have great customers like you, Tracy!
I ordered 3 Bluetooth AirPods from morningsave. One of them were empty no pods in the box. The other two didn't work at all. What a ripoff. Bad things happen to those who get over. You are stealing and definitely no good. I'm going to post on social media about morningsave and Extra. Extra advertise for the sleeze bucket. No good for nothing!
Reach out to us at morningsave.com/support - We can easily get this solved for you. Thanks!
I received a product that stopped working after the first use and Chad got me a refund after I unsuccessfully contacted the manufacturer of the product regarding the warranty. Sad the manufacturer didn't do the right thing, but Chad stepped up and helped me as a customer. Well done Chad! I will continue to buy from MorningSave as a result because they take care of their customers :)
Thanks so much!
I had a couple of situations which I addressed to Taylor. I was immediately answered and my questions were answered and resolved. Taylor has reassured me with purchasing more products from Morningsave and any questions or problems. Taylor is an asset to your company.
Hello Diane,
Thank you for letting us know you had such a great experience with Taylor!
Did order a product from a segment I had watched on the Today show... I didn't pay attention to the product as much as I should of and the phrase if it's to good to be true... hummm BUT dealing with the customer service was to EZ... they were understanding and sent it back with the tracking number and they credited my account... it did cost a few dollars to send back but my fault so not complaining... I do continue to get emails from them and I now make sure what it is and who the manufacture is... thank you to, them for standing be hind there products. Betty M.
Hello Betty,
I'm so glad that worked out for you. Thanks!
I had a special request for an item on sale that I missed. I sent a request for help. Kevin downloaded the link to me and I ordered the item. But the order had trouble & kept asking me to try again, which resulted in 5 orders! I replied to Kevin, who fixed it instantly & told me what to do if this ever happened again. Very responsive, very professional & polite. Very impressive - thank you!
Hi Joy,
Thanks for the review!
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Hey Tom,
That's some pretty great feedback. Thank you for taking the time to let us know what we did right!