• MorningSave

MorningSave

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Overview

MorningSave has a rating of 3.8 stars from 784 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MorningSave most frequently mention customer service, quick response, and timely manner. MorningSave ranks 12th among Marketplace sites.

  • Service
    102
  • Value
    90
  • Shipping
    95
  • Returns
    77
  • Quality
    83

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 80%
Positive
12
Neutral
1
Negative
2
55
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How would you rate MorningSave?
Top Positive Review

“Customer service”

Lillian R.
4/13/24

I bought an I home autovac eclipse and after the 1st use it started to malfunction. I emailed customer service with a full detail of my problem. Sean from customer service was able to apply a full refund upon my item return. My email was answered right away. Thank You!

Top Critical Review

“Waiting on comforters”

Karen T.
9/7/24

I purchased 3 comforter from this company August 29 and still hasn't received them just got a tracking # Fed Ex received information August 29 and still waiting on the packages morning save took my money right away I've asked for a refund so I could by from Amazon cheaper and free delivery I had to pay 8 99 delivery from morning save buyer beware

Reviews (784)

Rating

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Reviews that mention popular keywords

customer service (391) phone number (19)
Thumbnail of user philomenav1
California
1 review
0 helpful votes
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August 20th, 2020
Verified purchase

When I contact CS, I know I am their only MorningSave customer... well, that's how I feel. CS Taylor ROCKS! Taylor is the epitome of Customer Service! Give Taylor a big fat raise$$ (I am NOT a robot & I am NOT related to Taylor)

Thumbnail of user jackieg114
Jackie G. – MorningSave Rep

You're pretty rockin' yourself, Philomena!

Thumbnail of user teresae51
North Carolina
1 review
2 helpful votes
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October 31st, 2018

I placed 2 orders within 5 minutes & expected free shipping on 2nd order but they charged me 2 shipping fees! Contacted them & was told I had 2 accts & therefore I would be charged 2 shipping fees! I don't recall EVER setting up 2 accts! 1 may have been a very old acct with a credit card I no longer use! But they refused to cancel 1 of the shipping fees. Worst customer service ever! Any other co would have fixed this! I cancelled 1 order & will be refusing the 1 they said was too late to cancel. They would not even give me a phone # to call & speak with a mgr! DO NOT ORDER FROM THIS CO! TOTAL RIPOFFS!

Thumbnail of user chade17
Chad E. – MorningSave Rep

HI there! I manage CS here at Mediocre. You can send a message to my attention and I can look into it. Thanks!

Thumbnail of user brians612
Texas
1 review
2 helpful votes
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June 6th, 2018

I had an with an item and emailed customer service. They replied back within a couple of days and all was taken care of and couldn't have been more accommodating.

Thumbnail of user seanr229
California
1 review
0 helpful votes
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June 1st, 2020
Verified purchase

I got some awesome products at a great price. When one of my orders was incorrectly fulfilled, Megan in customer service went above and beyond to resolve the issue. Thanks again!

Thumbnail of user jackieg114
Jackie G. – MorningSave Rep

It's pretty great to hear when our people do well.

Thanks Sean!

Thumbnail of user belindag23
California
1 review
0 helpful votes
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August 27th, 2019
Verified purchase

Awesome customer service, they replied and resolved my issue immediately, no run around, just a speedy response, I have loved all items received, Thanks

Thumbnail of user jackieg114
Jackie G. – MorningSave Rep

Hi Belinda,

I hope those new earbuds work out for you. Thanks for the positive feedback. :)

Thumbnail of user catalinag15
California
1 review
0 helpful votes
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October 15th, 2020
Verified purchase

My very first time ever ordering from Morningsave... Although a little hiccup occurred, customer service was outstanding replied to emails right away and made everything alright.

Thumbnail of user jackieg114
Jackie G. – MorningSave Rep

Thanks for the review, Catalina!

Thumbnail of user colleenr144
Virginia
1 review
1 helpful vote
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September 5th, 2019

I would like to say I love my new messager. I have Fibromyalgia and it really helps. I would definately recommend this product.
I check Morning Save every day for their excellent buys.

Thumbnail of user jackieg114
Jackie G. – MorningSave Rep

Thanks for the love, Colleen!

Thumbnail of user tishas12
California
1 review
0 helpful votes
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June 11th, 2020
Verified purchase

They follow through. I bought an electronic Product and it malfunctioned within the 90 day warranty time. They made it simple to claim and were quick to respond. Thanks for the outstanding service!

Thumbnail of user jackieg114
Jackie G. – MorningSave Rep

Hi Tisha,

Thank you for posting about your experience with us!

Thumbnail of user maryb1432
California
1 review
0 helpful votes
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December 9th, 2019
Verified purchase

I recently purchased a purse with a built in phone charger for my mom. I was a little nervous when I purchased it because I hadn't heard of morningsave before. I saw the offer during a TV show so I thought I'd give it a try. I'm glad I did. Unbeknownst to us, my mom was using the purse charger incorrectly. We thought it was defective. I was unhappy to find that there was no phone number to call morningsave so I emailed, hoping for a response. I received one very quickly! Customer service was wonderful. They asked me to send a picture of how my mom was attaching the phone. After I sent it to them, they sent a picture back showing the correct way to do it, along with instructions. I was so impressed with the level of customer service and friendliness that I received. My mom did what they said to do and the purse works great. She has been traveling and using it the whole time and loves it. I was very pleased with the purchase and with customer service. I would definitely use morningsave again.

Thumbnail of user jackieg114
Jackie G. – MorningSave Rep

Hi Mary,

I'm so glad we were able to walk you through how to use your charger. Thanks for the review, we appreciate you taking the time to write it.

Thumbnail of user billf165
California
1 review
7 helpful votes
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August 2nd, 2018

HORRIBLE PEOPLE! I am being charged each month for a service I never signed up for and I can't get them off my credit card!
I would NEVER do business with an origination that scaps information and them bill the person. *

*Personal information redacted by admin

Thumbnail of user chade17
Chad E. – MorningSave Rep

It looks like when you placed your order with us you chose the monthly membership option instead of our single order shipping option. We offer a monthly membership that includes free shipping. Please reach out to us at morningsave.com/support and we'll get that canceled on your account. Thanks!

Thumbnail of user randallg78
Arizona
2 reviews
0 helpful votes
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July 11th, 2020

My supposed package has been allegedly tracked from Texas to Indiana to Kentucky to Ohio. I live in Indiana. So why did my package go to Kentucky and Ohio and not get delivered to Indiana. Scam Scam.

Thumbnail of user erainaw
California
1 review
0 helpful votes
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September 2nd, 2020
Verified purchase

Taylor was a super big help, she tracked my order and they had a mix up in the warehouse, They shipped my order, she Was very pleasant and very nice, and got back with me right away, Thank you for your polite and helpful employees, Eraina Wilson

Thumbnail of user jackieg114
Jackie G. – MorningSave Rep

That's great news! Thank you for hanging in there while we got everything sorted!

Thumbnail of user angelicaj6
California
1 review
0 helpful votes
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January 7th, 2020
Verified purchase

I purchased a drone battery wasn't working right from the start. I emailed the problem it took a while to hear back. But when I did, they sent me a replacement.

Thumbnail of user jackieg114
Jackie G. – MorningSave Rep

Hello Angelica,

I hope the new drone works like a charm. :)

Thumbnail of user elizabethm1478
California
1 review
0 helpful votes
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October 1st, 2020
Verified purchase

Taylor ( Mercatalyst) help me with the situation of my order and I'm very thankful for the service and how Taylor handled everything and responding to the emails as I explain how the product was damaged and then Taylor tried to replace my item but the item was sold out so Taylor just refunded my money but Taylor went above and beyond to help my situation so I'm very satisfied with everything and thank you for excellent customer service

Thumbnail of user jackieg114
Jackie G. – MorningSave Rep

Thanks for the excellent review, Elizabeth!

Thumbnail of user juanitad16
Florida
1 review
0 helpful votes
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September 27th, 2018

I can say I am very Happy and satisfied with Morning Save Customer service, they have always responded ASAP to all my emails and has satisfied all request quickly and I am very Happy for efforts, and quick response. Thank you, you have me as a lifetime Customer

Thank You
Juanita DAnna.

Thumbnail of user deborahd694
Florida
1 review
4 helpful votes
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August 23rd, 2020

Your company is disgraceful I ordered Rhonda Shira bras and they were supposed to come with cups I ordered 10 bras and they have no cups in them and now I am stuck with 10 bras that are garbage to me but I can't wear and can't seem to return because you don't have any phone number I am very very upset with your company and I'm going to dispute this on my credit card I am not going to pay for them Do not buy from this company byer beware!

Tip for consumers:
Buyer beware... you can’t return anything because they don’t have a contact phone number terrible customer service do not use this company!

Products used:
I bought 10 bras five regular five razorback that was supposed to have cups in them they arrived with absolutely no cups and they are no use to me because they won’t fit me because my bus is too big I am going to contact my credit card company and I am not paying for this product who wants company without having a phone number for customer service anyway!!!I bought 10 bras five regular five razorback that was supposed to have cups in them they arrived with absolutely no cups and they are no use to me because they won’t fit me because my bus is too big I am going to contact my credit card company and I am not paying for this product who wants company without having a phone number for customer service anyway!!

* MorningSave attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality
Thumbnail of user tinaf115
California
1 review
0 helpful votes
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April 19th, 2019

I had a problem with a set of earphones and they were replaced in no time and with no problem getting replacements.
I will be doing my shopping with morningsaving.

Thumbnail of user jackieg114
Jackie G. – MorningSave Rep

Thanks, Tina!

Thumbnail of user tomm1025
California
1 review
0 helpful votes
  • Send Message
April 30th, 2020
Verified purchase

The USPS lost not one but two of my orders. After corresponding with Taylor the items were reshipped.
No fuss, no muss, no wait time. All in all a fantastic experience.
Thank you Taylor!

Thumbnail of user jackieg114
Jackie G. – MorningSave Rep

Thanks, Tom! :)

Thumbnail of user kurtt51
California
1 review
0 helpful votes
  • Send Message
October 27th, 2020
Verified purchase

My package was supposed to come by way of FedEx but it never arrived. I let Morningsave know about the issue and without hastle they have sent a replacement.

Thumbnail of user jackieg114
Jackie G. – MorningSave Rep

I'm glad we were able to help out, Kurt.

Thumbnail of user beckys189
Texas
1 review
0 helpful votes
  • Send Message
December 10th, 2019

I was up late browsing my Morning Save and didn't realize I had already bought one of these 10 mins before I know I had been lookin at it and thought I just couldn't make up my mind I emailed them when the second one was at my front door They said Write Return and send it back after letting me know I did order it because I was saying I didn't Not lying I really didn't think I purchased a second one Just to let y'all know it's been here for 3-4 weeks and has not even been used or even tried lol But thanks very much to MS for lettin me send that back

Thumbnail of user jackieg114
Jackie G. – MorningSave Rep

Hey Becky,

I'm glad we were able to help out. Sorry you had to deal with that.

Thumbnail of user judyh694
Texas
2 reviews
1 helpful vote
  • Send Message
January 10th, 2023
Verified purchase

I needed to make a return. Ashley was very helpful guiding me through the process.
After giving her my tracking number she issued my refund.

Tip for consumers:
You pay for shipping to return.

Products used:
Beanies with Bluetooth.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jackieg114
Jackie G. – MorningSave Rep

Hi Judy,

Thanks for the review!

I did want to add that if the item is defective or damaged, we cover return shipping.

:)

Thumbnail of user panhial
Wisconsin
1 review
3 helpful votes
  • Send Message
January 22nd, 2019

I ordered the Royale Blower Brush Hair Dryer and Styler after seeing it advertised on "EXTRA". When I received the item, the box it came in was in decent condition. When I opened up the brown box, the item was in a plastic bag. When I took the item out of the plastic bag, the two seals were broken. The rep says it was "normal" for the tear to be broken and that the transit of the item was the reason why the seals were broken. I'd like to dismiss that because there is no way the item in a box, in another box, in a plastic bag, could have had its seals broken due to transit. The box that stored the brush/blower was also ripped and beat up. Funny thing is, MorningSave doesn't have a phone number to call, because if they did, they wouldn't have enough people to staff their customer complaints. I've been going back and forth with a "CRAIG" and he has yet to offer me a return label. I haven't tested out the item, because I DO NOT WANT it. I've told him numerous times that I do not want the item, and still, he keeps insisting that I test out the item to make sure it works. I have given him until tomorrow to send me a return label or I will be contacting the Better Business Bureau and my bank.

Thumbnail of user sharonb824
Illinois
2 reviews
0 helpful votes
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June 12th, 2020

Order the smart watch got it today only had a box top lid and no watch this is absolutely unacceptable...

Thumbnail of user kimgroccia
California
1 review
0 helpful votes
  • Send Message
December 9th, 2023

I had a problem with my order and Angela went above and beyond to help me! I've just started using Morning Save app and I love it!

Products used:
Laura Ashley slippers

Service
Value
Shipping
Returns
Quality
Thumbnail of user jackieg114
Jackie G. – MorningSave Rep

Thanks, Kimberley!

Thumbnail of user cindyl222
Ohio
2 reviews
5 helpful votes
  • Send Message
July 12th, 2018

I ordered a pair of earbuds I had then about 5 weeks and they stopped charging. I contacted morning save and they are replacing them free of charge unlike the manufacturer of the Freshebuds who said the warranty had expired and they would replace them for a fee GREAT JOB MORNING SAVE! WAY TO DO BUSINESS AND GREAT CUSTOMER SERVICE!

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Thumbnail of user jackieg114
Jackie G.
Typically responds within 2 days

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