• Morphe

Morphe

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Overview

Morphe has a rating of 1.6 stars from 64 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Morphe most frequently mention customer service, and tracking number problems. Morphe ranks 847th among Beauty Products sites.

  • Service
    25
  • Value
    21
  • Shipping
    24
  • Returns
    15
  • Quality
    18
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
3
25
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How would you rate Morphe?
Top Positive Review

“Amazing”

Valerie C.
2/9/19

You get 3 to 4 brushes a month at an affordable price. Morphe brushes are absolutely amazing. The feel of the brushes on my face is so soft. It blends the eye shadows perfect. Can't go wrong with morphe.

Top Critical Review

“Where is my product”

R K.
4/9/24

I ordered 5 items over two weeks ago and have not received anything. Customer service/email response said "please be patient." It gave a so called tracking number but UPS does not have the items or packing slip. At this point I am wondering if it's fraud.

Reviews (64)

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customer service (27)
Thumbnail of user clarec63
GB
1 review
15 helpful votes
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July 7th, 2020

Palette never arrived. It was apparently signed for by someone at my house which was impossible as no one was in. Emailed morphe time and time again with no reply.

Thumbnail of user alexaf9
Florida
23 reviews
1 helpful vote
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September 3rd, 2018

I've have the 35O palette, jacylyn hill morphe palette, and sponge and I love them all! They are affordable and good! I'm getting a morphe highlighter in my next ipsy so we will see.

Thumbnail of user nishas47
Australia
1 review
15 helpful votes
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March 16th, 2020

I don't understand why people are having bad experience.My order was delivered within 3 days. The eye pallete and brushes were amazing more than my expectation

Thumbnail of user annet133
Australia
1 review
16 helpful votes
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March 30th, 2020

I avoided reviews from ACTUAL customers because morphe's website doesn't have overall reviews you have to go to websites like this. I usually never review items from online but this is serious, please stay away from morphe's website i called to have my order cancelled before it was processed and shipped out because the drop down bar put the wrong address in (the morning after ordering) and got no answer on the first two calls and first email then on the third call the woman was just a dumb bimbo who didn't have basic communication skills, even I get nervous calling people as I have phone anxiety because of past experiences like this; I could not understand the woman as she had a heavy stuck up brat tone in her voice and got very upset when I asked her to repeat herself. No I am not a Karen I am a teen in fact and this was supposed to be for my birthday but all I got was sass from a rude woman, she spoke to me as if I was a dumb child who stole their parents credit card to buy makeup and it honestly made me sick. I spent all day worrying and got so stressed knowing that all that money was going to be gone because they are ignoring my emails or giving me no help at all just repeating stuff I already know. It hasn't even been shipped out yet so they should be able to cancel my order so why are they refusing my offer? Absolutely revolting you spend money to put yourself through hell and then receive a broken palette that brings you no joy only disappointment and bad memories. FIX THIS NOW

Thumbnail of user clarar37
Clara R.
Washington
514 reviews
611 helpful votes
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September 8th, 2018

Since i cant find just morphe.com on here there setting sprays and palettes are so vibrate and amazing

Thumbnail of user jessicas539
California
4 reviews
11 helpful votes
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August 11th, 2018

The best company on planet earth. Great eyeshadows for a low cost they don't put out stuff that they don't believe 1000% in.

Thumbnail of user cristalr3
Texas
3 reviews
8 helpful votes
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April 15th, 2019

I can't wait for my shipment not only do they have great deals but I'm getting two pallets from morphe for only 22$ what a Deallll!

Thumbnail of user lisaj460
Florida
1 review
11 helpful votes
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December 16th, 2019

The only reason I am giving them a 4 is because they do not answer emails promptly and for 3 days straight I could not get anyone on the phone to answer a question that wasn't on the FAQ page.

Thumbnail of user sloanw4
Georgia
1 review
0 helpful votes
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August 28th, 2022

My daughter intro'd me to Morphe a few years ago. They have some of the best pallets, and their skin care is really good. But I can't bring myself to give more than two stars because the customer service is so poor, it almost completely overshadows the products. We recently traveled to Chicago, and while there, we bought a lot of products. I spent about $250 and my daughter spent a couple of hundred, too. Morphe is not located where we live. We both bought the spray mattifier. When we returned home, I used mine one time, then the bottle clogged. I contacted CS and told them the issue. I didn't keep my receipt because I never expected to have to return something especially since I don't live near a brick and mortar, and they said they could not help me with no proof of purchase. That right there is shabby…to not stand by their product. I was forced to have to order another. Admittedly, I was going to send the clogged one back with that order number. Didn't matter because the second bottle clogged after spraying only half of my face. I contacted Morphe again, and they said they could replace it with something else. I selected three items that totaled one spray. They said they couldn't fulfill that because they could only send one item, so I requested my money. If I'm exchanging dollar for dollar, why does it matter how many items I want. Every time they respond, it's with very condescending blanket form notes, and they clearly don't care. Why should it matter if I have a receipt, especially when I'm not trying to get money. I obviously want product in packaging that is functional and not defective. My daughter also bought a mattifier, and now she's afraid to use it. That's a crying shame! The Dollar Tree offers far better customer service than Morphe. There is no desire nor urgency to provide quality customer service. None! I mean literally none!

Tip for consumers:
Their customer service SUCKS!!! If you don’t live near a Morphe, shop with caution while traveling or put your receipt under lock and key because they will NOT help you with defective products.

Products used:
Skin care

Thumbnail of user ag263
Canada
2 reviews
0 helpful votes
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October 4th, 2021

They don't even answer their emails … I had a problem with my order and sent them a email a week ago and no anwser

Tip for consumers:
I woudlnt order from them

Products used:
Eyeshadow

Service
Value
Shipping
Returns
Quality
Thumbnail of user stephanier260
Missouri
9 reviews
12 helpful votes
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November 7th, 2018

I ordered the Morphe 350s and am super impressed. The colors in the palette are truly amazing and super pigmented. Reasonably priced. Will buy again.

Thumbnail of user amyr81
Colorado
3 reviews
37 helpful votes
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August 17th, 2016

After having one too many bad experiences buying make up brushes from amazon and hearing nothing but good things from beauty YouTubers, I decided to try some Morphe Brushes.

I spent forever checking out their extensive collection of make up brushes. I love that they have highly specialized brushes (like ones specifically meant for applying nose contour) that are broken down into categories (powder, foundation, contour, etc.). I also couldn't believe the prices. I found them to be extremely reasonable ($14 for a bronzer brush that would have cost me $36 at Sephora).

I placed my initial order, only to realize a couple days later that I had completely forgotten a few crucial items. I read their FAQ and saw that if you needed to make changes to an order, it must be done within 2 hours of placing it. Ugh. I saw that my order was still listed as unfulfilled so I decided to shoot them an e-mail. It never hurts to ask, right?

The next business day I received a reply telling me to call customer service as soon as possible to try and get my items added to my order. I did just that and found out that the order was currently being processed. Double ugh. However, all was not lost. The girl I spoke to gave me a 15% off coupon code and told me to go ahead and place a separate order. She had me e-mail her my new order number and gave me free rush processing so I could receive all my items at the same time.

Wow. I totally wasn't expecting that. I couldn't believe how helpful everyone was. They really went above and beyond. The only negative thing that I can think of to say is their processing and shipping time, but that's only because they're wildly popular. They work hard to try and keep up with demand.

Tip for consumers:
Before making an order, check out some beauty YouTube channels. Many of them will have coupon codes for Morphe. I know for sure that NikkieTutorials has one.

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About the business

Morphe Cosmetics specializing in makeup brushes, brush sets, eye shadow palettes, and more! Create. Glam. Inspire

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