Motherhood Maternity

They have NO problem sending (already overpriced merchandise for the CRAP quality) a balled up, wadded up, wrinkled mess for Mommies to be. I know how to iron, just did not have the extra step in mind. Thanks, MM

It's been 7 weeks since I placed an order with Motherhood Maternity. 3 days after purchasing the items, I received 2 separate emails saying certain items were out of stock and couldn't be shipped (the rest of the items were shipped)
7 weeks later, I still have not received my items. It's been so long that my order can't even be tracked anymore.
I have left multiple emails and voicemails and messages on FB Messenger. I haven't heard back from a rep ONCE.

Having placed an order for two items on 29th November for Xmas gifts for my pregnant wife, I was advised several days later my order had shipped, followed by an email saying I was due a refund as only one item had been shipped. If I had been notified of this prior to shipping I would have cancelled the order as the items were a set! I was told by customer service the order couldn't be cancelled after shipping. In addition 3 weeks later the item has still not arrived. Terrible service and appalling customer service.

Ordered over $100 worth of items, all but one arrives. I sent three emails requesting information and follow-up, NO COMMUNICATION. I call the customer Number and the representative tells me that the item was canceled because they ran out of my size. The item I ordered is still available for purchase online and there was no communication I would've never gotten my refund or an answer to my question without having to reach out to them multiple times. Don't waste your time maternity clothes from motherhood aren't that great was going to try them this one time because they were on sale and it was a complete waste of my time and now I have to find a new going home outfit.

With most of the Motherhood Maternity stores closing and Motherhood Maternity mostly online now, I wouldn't have thought I would have to pay for postage to return something. I spend almost $200 shopping Motherhood Maternity only to find out if I wanted to return something I could no longer return it to a store but instead I have to pay for postage through the post office. Why would I do that? I shouldn't be punished because something doesn't not look the same in person. To me that just seems like Motherhood Maternity could care less about me returning for business, which is what is going to happen. I will sell the shirt on Facebook market place and get my clothes else where.

Very disapointed in their customer service! They reimboursed me only a part of the amount they owe me when everything has been shipped back to them. They told me they do not reimbourse taxes? What kind of company only reimbourse the ticketed price without the taxes. Also they are arguing that the items were on sale so that is why they won't reimbourse the amount I paid for (I have a receipt of my purchase but that didn't change anything). I had to exchange several emails and this is what they kept repeating. Very frustrating. I will never buy from them again and will also tell all my friends and family about this experience.

My package is already very late. The customer service offered no help or resolution. I need this package by tomorrow and nobody is helping me! Terrible company. Do not order from them!

I ordered online thinking that once quarantine/closures were lifted I would be able to return any incorrect sizes in store. I did not realize all stores had been closed and thus called customer service to request a return label, assuming shipping fees would then be deducted from my return. I was told prepaid labels are only provided for defective items, which surprised me. Companies are able to negotiate lower shipping rates than retail customers, so it's standard practice for any large corporation to provide return labels as a courtesy even if the cost for shipping is later deducted from the return.

I went to USPS to return the items and paid $10 to ship $30 worth of items back. I tracked the return and two weeks after the items were received I still didn't see a refund in my account. I called customer service again only to be told the refund amount could only be given on a gift card or a check even though I was well within their 30 day return window. It has now been 2 weeks since I requested a check to be sent and I haven't received anything. I will never order from this company again. I assume things were better when you had the option of buying/returning in store but online only is not working for them.

If I could rate this company a ZERO I would! I ordered clothes that were paid for as a gift! UPS lost the order and all Motherhood Maternity could do was just completely cancel my order. They were not sorry for the inconvenience, they did not apologize to me, all they did was cancel everything I ordered and refunded my money!

This is the worst customer service I have ever experienced! I will NEVER purchase anything from this company nor will I recommend it to ANYONE!

I have placed 3 orders with this company, first one they put the wrong address on package so it was returned to them. The second 2 packages have yet to arrive at their destination and it has been approximately one month since placing order. I have contacted customer service numerous times and they have been little or no help. DO NOT ORDER FROM THIS COMPANY NOT WORTH IT AT ALL!

I purchased about $250 of clothing from this site. I wanted to simply ask a question about pant lengths and cannot get anyone in customer service. Been trying for 3 days. Wait for 9 minutes each time I call and a recording comes on to tell you they are receiving many calls and can't answer your call now... then disconnects. I have sent emails... no repsonse. STAY AWAY FROM THIS SITE, THEIR CUSTOMER SERVICE IS THE WORSE!

This company charged me nearly $180 for a coat that they never shipped. I have been asking for a refund and to cancel my order repeatedly, and am being continually told that their 3rd party supplier hasn't shipped it yet. As the company that processed the payment, they should be responsible for issuing the refund. They continue to tell me that my "request to cancel" is just a "request" and that it's a petition that must be reviewed. DO NOT PURCHASE ANYTHING FROM THIS COMPANY.

I ordered three different colored shirts from their website and I was sent three shirts but with the same color (grey). From what I remember when I was ordering, there was a sale going on and when I was trying to select the size and color, it was refreshing alot. When I received the shirts, I tried called the customer service and they told me to pay for the shipping because it was my fault for ordering the same shirt BUT THREE OF THEM. I told the representative that I was not going to pay the amount I bought the shirt for the shipping, she told me thats all she can do for me. This is unacceptable and will never order from this place again. Worst experience ever.

It shows on my receipt that I could return things for 30 days. I just needed to exchange for a bigger size on 1 item. They said I had to BUY it again if I wanted a bigger size! Ridiculous!

I think if you just need maternity clothing at a reasonable price, fine... shop here. However, I'm a business owner and I am client-facing daily. I need stylish, comfortable, corporate-appropriate clothing. Motherhood.com is NOT for me.

I've made a single order, which arrived in two shipments. My cousin sent me a gift card and a discount coupon that was to expire in july (she sent it in June). With this order I purchased several items, using the gift card and my credit card. The coupon reflected in my initial purchase price (was a BIG discount mind you), but would NOT reflect when I was asked to finalize the purchase. Eventually i gave up and just made the purchase, giving up the discount. This annoyed me, but hey... I could not ignore the gift from my cousin.

When the first part of the order arrived I had mixed reviews. A few items were ungodly cute, and versatile. But most were made of flimsy material with poor quality construction. I've not worn them except around town for errands on the weekend. The second order was similar... half the items were decent and wearable, the other became house-wear.

The shipping is VERY fast. The prices are relatively low. The quality is poor. The selection is decent. Ultimately though, this is not a place for pregnant women of discriminating taste. Motherhood became MEH-therhood. (Sorry, bad pun)

Their products suck, I ordered a baby shower dress and it was paper thin and see through. Couldn't be work and the company would not issue a return instead they charge you to return the item, I would have gotten less than 1/2 back to return the dress. No one can wear it, It's the worst piece of crap I have ever seen, literally the texture of paper. NEVER NEVER NEVER order anything from this company. HORRIBLE! NO WHERE and I MEAN NO WHERE DOES IT STATE THIS IS THEIR RETURN POLICY WHEN YOU ORDER FROM THEM.

We ordered on-line and before placing the order, we noted that there was a discrepancy between the price of several items on our purchase summary and the price on site. I called customer service & the agent agreed that it was a site error that could be corrected only after we made the purchase and submitted our receipt plus screenshot of accurate pricing. We did that and forwarded her email with our screenshot of correct prices & our receipt. Only about half of what was due was refunded. When I called, a different agent answered & stated that this was because we already had made use of the discount for $100+ sale even though the first agent had previously told us that this is a separate discount and both the sale and this $50 promotion could be used. Customer Service would not discuss this with the agent who originally gave us the info by phone and email about the refund and they would not adjust it further. At least if they talked to the original person it would have shown some interest in figuring this out, but they would not contact the original agent even though we have her name and other info. Never again with this store even though we like the clothing.

Ordered 2 shirts and 2 pairs of leggings. I had previously ordered leggings from MM that I was very happy with and used heavily for over a year. In this order, one pair of leggings was destroyed during the 3rd wash and the other pair ripped in the fabric (not on a seam) while I was putting them on. I owned these items for just a few weeks when they were destroyed. It's obvious that the quality has gone downhill since my last purchase. Customer service is incredibly unresponsive. It's been weeks and I cannot get an answer out of these people! They just stopped answering my emails after I explained that another item in my order was poor quality. They claimed they reimbursed my credit card for one pair, but as of 2 weeks later, I have not had the funds returned to by debit card. They also said they reimbursed me $16-something for a $19-something item because I received a Buy-3-Get-One-Free item and they took part of the 'free' item out the reimbursement. I am one incredibly unhappy pregnant woman! If you want to waste your time with bad quality and bad service, this is the place for you.

Be aware if you order online! They don't give you the full amount of the money that you pay. They charge you $9.95 for the return. It's just crazy! The sizes are not accurate at all.

Placed an order, it said it was delivered but I never received nor did my neighbors... called and they said they can't do anything until 10 days after it said it was delivered... I ordered a shirt for a special event and now I'm screwed. I WILL NEVER ORDER FROM THEM AGAIN OR ANY OF MY FRIEND OF FAMILY!

I made a order online and when I got email confirmation I noticed all the sizes I clicked weren't the right ones. Order was made at 5:52 pm and I sent a email by 6:18pm and also sent a customer response online. I then called the 1-800 number and spoke to the customer representative to see if I could change the sizes or I wanted to cancel my order. She said that wouldn't be possible and I would have to wait to receive the shipment and then pay the postage to have it returned! This is absolutely ridiculous she couldn't fix my order or have it canceled. I will never deal with this company again!

SPENT $20 ON A SHIRT AND PAID $10 SHIPPING WHICH IS OUTRAGEOUS- THE SHIRT LOOKS NOTHING LIKE THE PICTURE ON THE WEBSITE SO I STARTED A RETURN- THE RETURN BROKEN DOWN CHARGES ME $10 RETURN SHIPPING AND $5.00 TAXES AND FEES WHICH BRINGS IT DOWN TO THE REFUND IM GETTING IS $6.00 MEANWHILE I PAID $30 FOR THE UGLY TOP! I AM LIVID. I WILL NEVER PURCHASE FROM THIS COMPANY AGAIN. THEY ARE CROOKS

***UPDATE RETURNED SHIRT ON APRIL 19TH... AND THE PACKAGE IS NOW LOST IN TRANSIT NO TRACKING UPDATES SINCE APRIL 28... TODAY IS MAY 5... CALLED THEM ON THE PHONE AND THEY KEEP TELLING ME TO WAIT ANOTHER 4 WEEKS... EMAILED THEM AND NO RESPONSE... THEY HAVE THE WORST CUSTOMER SERVICE EVER AND I WILL NEVER PURCHASE FROM THEM EVER AGAIN!*****

They do not honor orders that have not been delivered to sender even after stating themselves that the order was not delivered. They also do not respond to emails.