MotocrossGiant

I'm hoping to intercept my package as they have it down for the wrong shipping address. I tried contacting them as well as editing the shipping information through the site however it was too far along in processing to edit yet I can still go and edit my payment info even though the items have already been payed for. I've tried calling as well as contacting them through a ticket online. I know its a busy time of the year but Its been over a week since I put in the ticket/ordered the item as well as when trying to call to speak with someone you just get a mail box full and redirected back to the main menu repeatedly.

I ordered the motorcross pants, shirt and gloves for my 11 year old who rides his motor bike in our nearly 2 acre yard. He wanted this for his Halloween outfit and loves it! Sizing was spot on, quality was great and delivery was as expected.

Ordered a product over a weekend and called the following week to get updates on the order and was pretty much blown off both times and was told this is how it is. Shortly after I cancelled the order and went straight to BTO and got it for the same price with free shipping. If your in no rush and don't ever have to talk to someone this is your place.

Everything was wonderful. Upon making my purchase I immediately got a confirmation e-mail and the information for me to track it. It didn't take but a couple of days to receive my package and it was in perfect condition. I would definitely buy from here again.

The items were great except the damage to the box the riding boots came in but I'm giving 2 stars because I paid for 3 day shipping and received the gift over a week after putting in the order and that's not ok.

I order helmet and goggles for my son for Xmas on Saturday December 12th hoping they would get here before Xmas. Shortly after placing my order customer service representative Pamela Rost contacted me via email to let me know that the goggle I order were out of stock so I told her all I need was an orange pair goggles and what price range I wanted. She was awesome tool care of all my request! Your company should be proud to have such a great employee working for them! Have a merry Christmas!

2nd year buying new gear for my husband and sons. The quality of the gear is superb and the prices are reasonable. The staff is very helpful on the phone and in person. They go above an beyond to help their customers. Can't say enough nice things about them. Great job guys!

I ordered a pair of boots that didn't fit when they came. Right size, just too thin. Pamela price matched another pair of boots and gave me the return info for the small ones. I got my new boots today and they're awesome! Thanks for all the help.

I called in to make sure that my grandson, that was turning 3, would have his safety equipment in time for the birthday party on Saturday and got a rep named Pamela. She personally looked into each piece to make sure it was in stock so that nothing would backorder. She even told me after I placed the order to call back and she would make sure it made it out the door. This is the best service I have every received and I don't make those comments easily as I run a Nissan Store and Truly Exception Service is our motto. Well Pamela exceeded it. Thank you all.

I had a specific item I needed which required a bit of listening on the part of the agent. The previous companies I contacted would stop listening half way through my description, making hasty, wrong assumptions, leading to my getting the wrong item. Motocross Giant's agent listened carefully and thoughtfully and got it right. All too rare.

I received an order fro Motorcross Giant and through no fault of theirs, nothing was correct. The service I had received from the company when I called was unmatched. They made the process very easy and helped me work out the issues I was having. Great personality from the fellow I spoke to I just don't have his name. I even wrote a note reflecting that and sent it back with the items. Great experience

Great prices plus a discount code from an email meant a great deal on Christmas gifts. I love the "this is a gift" option (I forget the exact wording) that allows the order to be shipped on inconspicuous packaging. Another great year of gifts ordered from Motocross Giant.

Ordered women's 2016 fox 180 riding gear. Online said it was in stock. Placed order on 1/31. Received an email on 2/2 that the motocross gear that I had ordered is not in stock. When I ordered it said it was. Was told I could pick a different color of the same gear so I did. Still have not received my order so cannot comment on that. Date today is 2/8

If you want anything related to MX this is where you want to buy your gear from! Great experience! Every time shipped my was on time or ahead of time and pricing is very competitive.

Highly recommended!

The product is great and shipping was fast.
The down fall when living in Canada is the shipping price.
It cost more then the product. You just want to make sure you have a big order before buying something.
Thanks

I forgot about Rocky Mountain ATV I ordered a bed set for my son a good 10 years ago, which is still going strong. This Christmas my son requested a fox racing helmet. In comparing and looking around RMA had the best selection and price. To top it off real people called when they had a question.

I ordered a set of tires from Motocross Giant. They called me 2 days later saying they were back ordered for a month and a half. Yet on the site they say "in stock". When I called them back to ask why they still showed avaiable on their website for order with no note on being back ordered they told me they dont actually stock any tires in their warehouse. Seems to me a pretty bad policy that you would let people think you have all these tires available for purchase when you actually have none and are a month and a half out on being able to fulfill the order.

This will be the last time I ever attempt to do business with MotocrossGiant.

I called twice to check on my order. The first time was a Saturday over a week after I'd placed my order. I asked if it had been shipped, the man in customer service told me yes, he treated me like it was an inconvience for calling. He also said someone would be calling me Monday with an update. Late Monday afternoon I called. They told me it had shipped but no tracking info so it was considered a lost package. They were going to send me new product 2 day. I get a call 5 minutes later saying they found it and I should be getting it soon. When I got the package it had been sent out that Saturday I called, a couple hours after I called!

I have Sidi Crossfire 2 SRS boots. I found replacement screws on Motocross Giant's website and selected the product based on the product image. The parts did not even ship for an entire week, even though they were in stock. When they finally arrived, the screws did not match the product image and now I have the wrong parts. At this point, there's no time to have them replaced as I will miss the event for which I purchased these part. Thanks for nothing.

I place an order for several hundred dollars worth of MX protective gear for my son on the Monday morning 12/21. A week later the following Monday, after not receiving any shipping info, I check on the order and it was still showing a status of "pending". I canceled the order (which they did do in a timely fashion) based on their disinterest in having my business.

They sent me wrong part. Shipping was almost $80 for a $ 20 part and now I'm stuck with the wrong part. It is to expensive to send back. They showed picture of one product and sent me the wrong part. Over $100 in the garbage. That's how my experience went with them.

I bought a helmet for my 10yr old son for a great price. I called customer service about the product I just purchased, and all my questions we answered quickly and pleasant. I would gladly purchase from Motor cross Giant again and will refer friends to your web site.

Thanks for a great experience!

I can only hope I can post another review, in the event that these ever arrive.
Placed the order on Dec. 15, never even got shipped out until Dec. 22, and now, Dec. 26 we are still awaiting their arrival.
Hoping they arrive soon so we know if they were worth the purchase, worth the price, and worth the wait!