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MotocrossGiant has a rating of 3.6 stars from 392 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MotocrossGiant most frequently mention customer service, great prices, and shopping experience. MotocrossGiant ranks 3rd among ATV sites.
I've ordered a couple things as gifts... "Matt" was very helpful in answering some questions. Hopefully everything fits and my son likes them. If not, I will return and according to Matt, not a problem with exchanging or returning.
Ordered and paid for a Motocross stand from Motocross Giant. I have heard nothing from them since. Going on 13 days. I have put in repeated emails in good faith and left multiple messages. Still nothing. I would say that the customer service was effective/ineffective if I actually spoke with someone. Billing is timely and immediate. Getting me the product has not been a priority. Next stop - Better Business Bureau and my 6,000 followers on Instagram.
It took awhile but once we got the stuuff it was very good quality and we were quite impressed with it all unfortunately it was the boots and pants were both a size too small.
I ordered an exhaust from Motocrossgiant.com on EBay for $629.00. I paid in full. Was called by owner Rob the next day and he told me they made a mistake in posting the item for that price. He refused to ship the item unless I paid $799. I told him it was already a complete transaction and he should honor his end of the deal. He refused. I made a complaint to EBay. They contacted him and said he had to send the part out or his account could be suspended. He sent me a nice email and called me a "$#*!." I responded telling him that is the most disrespectful way I have ever been talked to from a business and asked what happened to " The customer is always right." Here is his next response word for word " GO $#*! YOUR SELF, YOU ARE THE MOST UNGRATEFUL CUSTOMER WE HAVE HAD IN 16 YEARS OF BUSINESS. I'm sorry but a company should never talk to a customer like this, even if the customer is unruly (which I was not). That shows he doesn't cherish our business. I would never shop here again and advise anybody else to go elsewhere. It's evident in their reviews that this was not an isolated incident. Please see reviews before thinking of ordering here!
The site is very user friendly. Great one stop shop for all my moto needs great products. I will definitely buy from them again.
Customer service was great the lady called me to fix an issue with my order and got my products sooner then she said. Overall experience A+
Truly amazing customer service. I ordered these Fox shorts before a vacation and Motocross Giant went the extra mile to make sure I had them ontime.
Having dealt direct from New Zealand with Motocross Giant they have not let me down. All purchases have been processed correctly and promptly.
All products came as described and in perfect condition. Shipping could of been a little quicker since it was in the same state.
Ordered goggles on November 26. The money has been taken out of my account but I have yet to receive the merchandise.
Motocross giant is easy and helpful, whether you're in the store or shopping online.it was quick and we received it fairly quickly.
I've bought a few items from here and even when I had issues with a back order customer service was helpful.
Easy website to shop from. Received items promptly. Some of the most competitive prices around. Will shop with them again.
Placed a web order and haven't received the order or have I heard back on my two email updates requests
Great company to work with. Had them put name and number on my son's jersey and it came out way better than I had expected!
Thank you!
Found great prices and quick free shipping. My son loved everything I picked out. I will check here first next time I need some more motto gear!
Great customer service. Pam helped me online with my order and she was very helpful and pleasant. Much appreciated.
Have done business before, will do business again, cheaper than other websites, would recommend to anyone in motorsports.
Received, good condition, hoping my husband will be happy with this b-day gift! So expensive though...$$ with shipping.$$.
It was wonderful, they helped me get last minute gift for my boys in time for Christmas! We always order from them they are great.
The items I ordered were great but it took about two months to arrive. Luckily I was not in a hurry to get them.
They were very helpful and great folks to deal with just wish the price was a little better but all in all great service
Chest gard fit very nice on my 7 year old. And should fit for several years. Shipping seemed alittle slow. But not that bad
Ordered with 2 day shipping but it took over 4 days of "processing", shipped on Thursday, didnt receive until monday. 8 days total
They so nice and great customer service I am glad to meet them and, was more easy for me to go buy at the store!
Thanks and Happy Holidays!
I was able to quickly find the parts I needed at a very competitive price. Placed the order and Bam... on my door step in a few short days.
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Welcome to the official Facebook page for www.motocrossgiant.com, the place where you will find the lowest prices for all of your motorcycle needs.
Founded in 2001, in Southern California, MotocrossGiant's customers have helped us grow into a worldwide leader in parts, apparel and accessories. Beginning as a small shop, we now have a huge retail showroom, as well as 2 websites to meet all of your off-road needs! Providing our customers with friendly, knowledgeable staff and the convenience of on-line ordering 24 hours a day, 365 days a year has made it possible for us to ship thousands of packages a day, all at the lowest possible prices.
For our international customers, Motocrossgiant offers multilingual customer support and sales. English and Spanish (Se Habla Espanol) Agents are available.
