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mSpy

Overview

mSpy has a rating of 4.2 stars from 2,132 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with mSpy most frequently mention social media, text messages and online activity. mSpy ranks 3rd among Mobile Applications sites.

service
400
value
387
shipping
228
returns
325
quality
372
This company responds to reviews on average within 11 days
+1793
How would you rate mSpy?
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Ireland
1 review
1 helpful vote
Follow Brian O.
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Please avoid using this software and company. The software never fully works and many of the options fail after a few days. But most of all the company will try to cheat out of your money. They put pop up ads for renewal subscriptions on your software home page, and if you accidentally touch the pop up ad it will renew the subscription and debit the amount from your account. This happened to my account one day after I had renewed the subscription. I request a refund but this company does not do refunds under any circumstance. Their refund policy basically rules out every option. Scam operation please avoid at all costs.

mSpy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 10, 2023
Sergey V. mSpy Rep
over a year old

Dear Customer,

Please accept our apologies due to the inconvenience caused by this problem. We would really appreciate if you provide us with your Customer ID or email address. As soon as we locate your account, we will do our best to assist you promptly and solve this issue.
Thank you for your understanding and patience!

Oregon
1 review
0 helpful votes
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Mspy is veally fine
September 30, 2022

WIth mspy you can even view deleted messages and call history.
Plus, this app is completely undetectable, so the person being monitored will never know they're being spied on. So if you're looking for a way to discreetly keep tabs on someone, mspy is the perfect solution.

Date of experience: September 30, 2022
GB
1 review
0 helpful votes
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Tracked lost work laptop
April 11, 2024

As a freelancer, my laptop is essential for my work. Losing it at a coffee shop sent shivers down my spine. Thankfully, I had mSpy pre-installed for employee monitoring (with my team's knowledge). The location tracking feature helped me pinpoint the laptop's location and reunite with it quickly.

Date of experience: April 1, 2024
California
1 review
0 helpful votes
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It works! Recomended!
July 27, 2022

With mSpy, you can see how often someone uses their phone, what apps they're using, and even read their text messages and monitor their call history. The app is also handy for tracking down a lost phone or for keeping an eye on your child's phone usage.

Date of experience: July 27, 2022
Illinois
1 review
4 helpful votes
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Absolutely horrible
June 5, 2022

I purchased the product on Monday. Loaded it onto iCloud. Only received ONE update on the app and it was a minute after putting it on the phone. Since then I've gotten no updates. The phone has been backed up to iCloud numerous times. I've tested and not gotten anything. I've emailed support NUMEROUS times and have yet to receive a message back. My subscription days left goes down every day and I have yet to even be able to get anything from them. Horrible program and horrible customer service. Waste of money!

mSpy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 6, 2022
Illinois
1 review
0 helpful votes
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If you're looking for a phone tracking app that will give you all the information you could ever want on someone's phone, then you should try mSpy. I've been using it for a while now and I highly recommend it. The Premium mode has a lot of benefits that make it worth the purchase price. It gives you access to all of the target phone's information almost immediately, and the updates come without any delay. You can also see deleted messages and track the phone's location in real time. Overall, mSpy is an awesome phone tracking app that I highly recommend trying.

Date of experience: April 18, 2022
Nigeria
1 review
1 helpful vote
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Very poor service
June 19, 2021

I hope after reading this review, you still don't end up using Mspy because they will fail you. I can believe they didn't offer me the service they advertised and kept on charging. Don't fall for this, take a look at the image I attached for some vital information you might need!

Date of experience: May 20, 2021
Sergey V. mSpy Rep
over a year old

Dear Customer,

I’m sorry to hear about your disappointment with us and I would like to personally assist you with making things right.

We would kindly ask you to specify your issue in detail and we would really happy to solve it as soon as possible.

Please provide me with your customer ID so that we can check it further and offer an alternative for you.

Thank you for your understanding and patience!

GB
1 review
0 helpful votes
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I don't like how work social media features
July 17, 2023

While I have reservations about the functionality of the social media features on this monitoring app, overall, I find it to be a decent application. It gives me valuable insights into various aspects of my target's activities. Despite this limitation, the app serves its purpose adequately and offers functional monitoring capabilities in other areas.

Date of experience: July 17, 2023
Oregon
1 review
0 helpful votes
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Super high quality!
June 29, 2022

Mspy is a monitoring app that has revolutionized the way parents can keep track of their kids. With mspy, there is no delay in seeing logs, and all logs are automatically sent to your account. Mspy is also great for businesses who want to track employee productivity. Thank you so much for high quality!

Date of experience: June 29, 2022
Colorado
1 review
1 helpful vote
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I'm on an android phone and the app partially worked for about a week, then it started giving me a message that the phone was not communicating with mspy anymore and would need to be re-installed. Re-installing is time consuming and somewhat tricky. After re-install it only works for a day or two and then fails again. I purchased an annual subscription and basically got only a week of useful function - I would avoid purchasing this software if I were you.

mSpy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 2, 2022
Florida
1 review
0 helpful votes
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Awful Company
October 5, 2023

This app does not work. Their 14-day trial is a lie. They will charge your card immediately and then when you discover it doesn't work and messes up your phone within a day, they will deny your refund. Customer service is rude and unhelpful. Do not make the same mistake I did.

mSpy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 5, 2023
Sergey V. mSpy Rep
over a year old

Thanks for contacting our Support Team!

Please accept our apologies due to the inconvenience caused by this problem.

We recommend you to contact our Technical Support Department in the Live Chat at mspy.com where we can assist you in real-time.

You can enter the Live Chat from mspy.com website or click Chat in your profile from the menu.

GB
1 review
0 helpful votes
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This app is fantastic for overseeing my child's activities on his devices. I appreciate the constant updates and notifications about what my son is up to. The numerous options to restrict certain things for my child are particularly helpful. One limitation, however, is its inability to monitor calls and texts on an iPhone, which could be a result of Apple's stringent policies. Regardless, I would recommend this app to anyone looking to ensure their child uses their devices responsibly.

Date of experience: January 2, 2024
Florida
1 review
11 helpful votes
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I feel much better with this app!
April 29, 2022

It is a great app and it works like was promised in the promotion! This app is totally legal, and it's easy to use. Just install mSpy on your husband's phone, and you'll be able to see everything he does. Keep tabs on his text messages, call history, email, social
I feel much better with this app!

Date of experience: April 29, 2022
Oregon
1 review
0 helpful votes
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Keep your kids safe with mSpy as I do!
May 23, 2022

Do you think kids might be talking to dangerous people or visiting inappropriate websites? MSpy is the perfect solution for you! With this monitoring application, you can see everything they are doing on their phones and computers – no matter where you are. You can even block certain websites and apps so they can't get into trouble.

Date of experience: May 23, 2022
GB
1 review
0 helpful votes
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Not exactly a seamless experience.
August 24, 2023

Alright, so I thought mSpy could help me manage my company phones better. And well, it did help to an extent. The call logs and message tracking were handy for keeping tabs on communication. But honestly, setting it up was a bit of a puzzle, and I had to reach out to their support a couple of times. Not exactly a seamless experience.

Date of experience: August 24, 2023
GB
1 review
0 helpful votes
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Discovering Hidden Strains and Strengths
February 2, 2024

I dreaded what I might find with mSpy, but thankfully, it only showed me my daughter's deep compassion for a friend going through a hard time. It sparked a talk about empathy and the importance of being there for others. This app gave me a new perspective on my child's character.

Date of experience: February 2, 2024
California
1 review
0 helpful votes
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Thank you mspy support team!
June 21, 2022

Thank you mspy support team! You were very professional and helped me within minutes. Mspy is a great monitoring app - it helps keep track of my texts, emails and social media activity. It's also really handy for catching up on missed calls and appointments. Thank you again for your help!

Date of experience: June 21, 2022
California
1 review
0 helpful votes
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MSpy is a powerful monitoring application
May 31, 2022

MSpy is a powerful application that helps you keep track of your employees, children, and spouse. It is reliable, dependable, and easy to use. MSpy provides a comprehensive view of all activity on the monitored phone, including call logs, text messages, GPS location, web history, and more. You can also set up alerts to be notified of specific activity. MSpy is an essential tool for anyone who needs to monitor cell phone activity.

Date of experience: May 31, 2022
Latvia
1 review
0 helpful votes
Follow Ilya S.
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I have purchased a 3 months subscription of MSpy plus premium support. After 5 days I have asked for refund because the app didn't work at all. I have contacted the billing support several times and everytime they promised to respond within 3 working days - I have never received any response. Now, even though my subscription should still be active even the chat doesn't work anymore. It keeps showing that the agents appear and then immediately disappear from the chat. This is what they call premium support! What a waste of money.

mSpy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 5, 2022
GB
1 review
0 helpful votes
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Thanks this app I discovered that my 12-year-old daughter was communicating with strangers on the Internet. I was shocked and anxious. It's a scary realization that your child may be in danger without even realizing it, but it's important to approach the situation with understanding and support rather than anger and blame. I've decided to be more attentive, spend more quality time with my daughter, and educate myself on how to recognize and prevent online predators. In this digital age, it's crucial that we equip ourselves and our children with the knowledge and tools to navigate the Internet safely.

Date of experience: April 21, 2023