mSpy

This has been the worst software service and customer service I have ever experienced. The product works initially when first installed and you think it is going to continue to work. THEN the software stops connecting according to the time selected, for me 20 minute intervals. Over the next week the software will only connect and upload once per 24 hours then 48 hours then STOPS connecting completely. The customer service LIES and gives you their standard line of BS excuse that the wifi connection is not strong enough when NOTHING has changed with the phone or the cellular or wifi environment. They will tell you that YOU ARE THE ONLY customer with this problem. READ all the reviews you are NOT. You will have to UNINSTALL and REINSTALL the software to have it work properly again and you must have the phone in your possession for about 3 hours.

TOTAL Cheaters and Liars. I've had their service for 9 months since after working great the first 2 weeks purchased a full year. Since then the program has stopped functioning 8 times and each time I've had to get possession of the phone and uninstall and reinstall. I AM DONE WITH THIS USELESS SERVICE. Look somewhere else or you will be pulling your hair out after the first month of service. WOULD NEVER EVER RECOMMEND

Briana Molligan was very helpful and solved the issue. I had problems installing the app and she had a lot of patience and was really helpful.

The website is full of lies. You will not be able to read text messages or see phones calls or anything other than location (if it works at that particular time) and notes. This is a terrible program please do not waste your money. If you don't like it they will only refund a third of your money. They are liars and cheats and do not care about the truth. Here is the proof. They want you to pay more to get them to set it up but that does not work either. Please please do not waste your money.

Amanda Brown (mSpy)
Sep 28,2021, 12:20 UTC

Dear Customer,

Thank you for contacting mSpy!

We appreciate your feedback regarding installation difficulties. At mSpy, we value every client and strive for excellent service. For this reason, we are willing to provide you mAssistance for free instead of issuing your refund. This remote installation costs 53.99$ on a regular basis.

You will need physical access to complete all the installation steps. We perform this procedure through Teamviewer. (Go to Play Store Search for Teamviewer Quicksupport Download Provide ID and Password)

Follow the link to schedule remote installation: https://calendly.com/massistance.

MSpy technical support is available 24/7: + 1-⁠855-⁠896-⁠0187.
Also, you can get in touch with us anytime through LIVE chat. (mspy.com Click 'Chat')

Also, we would like to suggest other options:

1. We can freeze your subscription until you are capable of using it. As we put it on hold, the duration of your subscription will remain the same. You can reactivate it anytime by contacting us through email or LIVE Chat.

2. We can extend your subscription for 1 additional month for free if you decide to start using it now.

3. We can offer iOS monitoring without jailbreak. (This solution requires iCloud credentials.)

4. We regret that our software did not meet your expectations. Though your case is non-refundable according to the mSpy policy, we suggest a partial refund— 30% of the amount paid.

Once again, we genuinely apologize for the inconvenience. If you come across any other difficulties, let us know, we will gladly help!

Always happy to hear from you. Appreciate your cooperation.
Best regards,

Amanda Brown
Billing Manager
*******@mspy.com