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mSpy

Overview

mSpy has a rating of 4.2 stars from 1,988 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with mSpy most frequently mention social media, text messages and online activity. mSpy ranks 3rd among Mobile Applications sites.

service
399
value
386
shipping
228
returns
324
quality
371
This company responds to reviews on average within 11 days
+1793
How would you rate mSpy?
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South Africa
1 review
3 helpful votes
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Buy before you Try?
December 19, 2024

The software installation and setup process is overwhelming and it requires a lot of effort to get working. No trial period so once you subscribe you are locked in. Additional charges for add-on features that I didn't want or wasn't aware that I purchased. Requested a refund after noticing additional charge on bank statement and not going to use the software, but there is NO refund policy that they will honour.

mSpy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 3, 2024
Sergey V. mSpy Rep
3 months ago

Dear Customer,

We’re sorry to hear about your experience and would like to address your concerns.
We understand that setting up the software can sometimes feel overwhelming. Please know that we offer step-by-step guides and 24/7 support to assist with the process. If you require further assistance, please reach out to us, and we’ll ensure that everything is set up correctly.

At this time, we do not offer a trial period. However, our website and support team provide detailed information on features and compatibility to help you make an informed decision before purchasing.

Additional features, such as add-ons, are optional and displayed during the checkout process. We strive to make these options as clear as possible. If there’s been any misunderstanding, we encourage you to contact our billing team for clarification.

We appreciate your feedback and would like to assist you in resolving any issues. Please don’t hesitate to contact us directly so we can make this right for you.

GB
1 review
0 helpful votes
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Confirming safety
March 23, 2025

Excellent service! It helps me confirm that everything is fine and that my child isn't getting into risky situations.

Date of experience: March 1, 2025
GB
1 review
0 helpful votes
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Very good app for spy
April 15, 2025

Christian hill was very helpfull agent, i am very satisfied with the app really great tool to check your kids activities

Date of experience: April 5, 2025
Sergey V. mSpy Rep
3 days ago

Dear Buff,
Thank you for the 5-star rating and for sharing your experience! We’re glad to hear that the app has been helpful in keeping track of your kids’ activities. We truly appreciate your kind words about our support team, and we’re happy to know you’re satisfied with the service.
If you need any assistance, we’re always here to help!
MSPY support

Portugal
1 review
0 helpful votes
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Avoiding online threats
April 21, 2025

My daughter was talking to someone suspicious online. Thanks to mSpy, I intervened before anything serious happened.

Date of experience: April 3, 2025
Sergey V. mSpy Rep
3 days ago

Dear Caio,
Thank you for the 5-star rating and for sharing your experience! We’re so glad to hear that mSpy helped you intervene in time and protect your daughter from a potentially dangerous situation.

If you need any assistance, we’re always here to help!
MSpy support

Canada
1 review
0 helpful votes
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Understanding my child
March 15, 2025

My child had been acting distant, and when I checked, I found troubling messages with classmates. MSpy helped me understand and protect them.

Date of experience: February 27, 2025
Spain
1 review
0 helpful votes
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Ensuring independence safely
March 19, 2025

When my daughter became more withdrawn, I decided to install mSpy. Now, I can ensure her safety while respecting her independence.

Date of experience: March 5, 2025
Canada
1 review
0 helpful votes
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Addressing behavior
March 22, 2025

We initially got mSpy to address behavioral issues with our son. Now, we use it occasionally to ensure everything is okay.

Date of experience: March 3, 2025
Canada
1 review
0 helpful votes
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Stopped bullying in time
March 14, 2025

Thanks to mSpy, I discovered my son was being bullied. I was able to step in and support him at the right time.

Date of experience: February 26, 2025
Canada
1 review
0 helpful votes
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No need to call constantly
March 19, 2025

No need to call constantly.I feel at ease knowing where my son is at all times without needing to call him constantly.

Date of experience: March 5, 2025
Poland
1 review
0 helpful votes
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Great application
April 18, 2025

The application does its job. The application is very intuitive and easy to use.
David Cooper from support is very helpful.

Date of experience: April 8, 2025
Sergey V. mSpy Rep
3 days ago

Dear Customer,
Thank you for the 5-star rating and your feedback! We’re glad to hear that the application is intuitive and easy to use. We also appreciate your kind words about our support team – we're always here to help!
MSPY support