Murad

I have been their customer for more than three years, I love their products, but I stopped purchasing their products from the company because they started to charge about $9 for the standard shipping; however, I can purchase the same products with the same price with free shipping at Amazon.

I tried their 30 day acne control and it gave me a chemical burn. This shiz is trash, my skin hurt so bad, looked like an angry tomato, and now it itches like crazy a week later. SAVE YOUR MONEY AND SANITY, buy something more natural and not such a ripoff for TINY products. It's a shame, I used to use their acne gel years ago, with no issues, seems like they just care about money now. Murad will surely make you oh so sad.

I've been ordering Murad products for some time now for my mother. I places my order April 30th since they were adding a Mother's Day gift to the order. I didn't receive my by Mother's Day I actually received the product 3 weeks later and without the gift. Customer service states it's while supplies last but when I tracked my order initially the product was Included in the order. There chat service is the worst as well they do not chat via email so when they respond you have no way of knowing and if you take more than 5 min they close up the chat and do not resolve anything for you.

I ordered the InvisiScar over 5 weeks ago and still have yet to receive it. Each time I call they give me the run around telling me it will arrive within the week and give me "points" to compensate me for my troubles. At this point I still haven't received my order and in fact it was cancelled on their end and the money was reimbursed a couple days later out of no where. I reordered it and still haven't seen anything a week later. Customer service does nothing and just keeps saying the same thing with no resolution.

Better to purchase at a retailer in person. I ordered the infusion oil from murad.com and another product and used a $50 off coupon. The infusion oil did not work with my skin and made me break out. I contacted customer service to setup a return - I have to pay for the return shipping/insurance and they applied the coupon to that product only so I'm now paying full price for the product I am keeping because the oil was the cheaper of the two. All I got from customer service is an apology for the inconvenience - I'll take my customer loyalty elsewhere.

I've been a longtime Murad customer and never had to contact customer service until today. I placed an order online but made an error. Called customer service immediately to cancel it but they said they couldn't see my order yet in their system and to call back in 2 or 3 hours, maybe my order would be visible then and they would do what they could to help me.
About a minute later I started an online chat with customer service and that representative was able to see my order - so they lied to me on the phone. He said they can't cancel orders once placed, which is pathetic enough for a company like this, but it was more upsetting to know they lied outright to get me off the phone.

So so so terrible service, I tried many way to cancel by calling, online, email before 24hours, but they don't help. They behave like cheating.
So be careful to order online with them.

I ordered almost $200 worth of product and used the wrong coupon code. I immediately called to cancel the order and after a long wait was told it was cancelled and to reorder on the website with the correct code. So I did. Only it was not cancelled. I tried through email and their online chat to get it cancelled and they couldn't so now I have two almost identical orders and almost $400 of product. I asked if they could refund me for return shipping and even though this was their blunder they will not. The people I talked to on the phone were almost impossible to understand and I'm not exaggerating their English was very very bad. The whole experience is awful and I will never ever order from this company again.