AT&T Digital Life

I don't think that can be said for AT&T 's employees. I did not like the thought of having to talk to someone all over the world who probably could care less about my issues with security. When I had problems, it was even more of a laughing matter. Overall experiences were thumbs down.

Christmas time and a salesman convinced me I was paying ADT too much at $29.99. He could do it with free installation and at 24.99 a month Just got another bill for $54.99 for a service that had no siren and a lousy camera that doesn't work. Went to cancel and they want $460 from a person on social security. Fat chance. After 5 hours on the phone, they offered me a 10% discount. I want the agreement that they said I agreed to but they can't produce one with my signature; My grandson is in the DA's office and said let's fight it. I'll keep you informant. By the way, execs don't read these. They have a CEO face book page and won't let you post...

This absolutely the worst company I have ever dealt with. Terrible customer service. No one has English as their mother tongue.
I called 6 months ago to determine the exact date my contract would expire. I called a month before that date to say I wanted to cancel service. I continue to be billed, even now.
Meanwhile I get an email from DL every time I walk through my kitchen. 40,000 email. I kid you not.
My car was broken into. One would think the camera captured the criminal. But no.
So all this company does is take my money and harass me with unwanted emails.
Back Slowly Away.

Install took 2 separate visits - Tried to charge me extra for equipment I already purchased but they failed to ship. Multiple visits by a technician to resolve issues. Programs through WiFi do not work or are delayed. Overall, a poor and unreliable system. I chose to opt out before the 14 days to avoid breaking contract - I did not want 2 years of headache which is all it gave me from the time they installed it. Buyer beware.

It's almost been a year since service was installed. I have had nothing but trouble from the start. 1st of all they say its cheaper then ADT. It is not... Issue #2 camara not working, calling customer service, transferred around numerous times, say it's fixed then goes out again, this happened for 5 mos., finally fixed. #3 They have the worst app, when you try to pay your bill on line it won't let you. I would NOT RECOMMEND! As soon as my year is up I will be returning to ADT

Oh gosh. I wish I read these reviews before I agreed to this service. I am appalled at how pathetic it is. The sound is ridiculous. It completely disables my dog as it is a high pitched beep. What burglar would be deterred? By the time I heard the sound I'd have heard the person in my house. Now my dog can't protect me because of the horrid pitch.
Totally ineffectual. I called them 5 minutes after this alarm was installed and it's a week later and not one thing has been resolved. I am super upset.

Tech was in my home for 15 hours. System doesn't work correctly. Spoke to too many customer service rep. And none could really help. Spent so many hours on the phone on several occasions. Twice my blood pressure went up.

My camera stopped working one week ago. I tried calling att support to get help and they had me on hold for at least twenty minutes with the same message over and over.
" thanks for your patience we will be with you as soon as possible. They never answered I finally hung up. Sorry I went with at&t.

I have not had the service long, however it has been a nightmare. I had my alarm going off and tried to call, I could not. The number kept telling me to check the number and try again. Today I spoke to Brent from Tech Support, he told me "it was because they were receiving to many calls." I question that should not happen when you call a security company. He said "that is why there is 911 if it was an emergency." I spoke to Adrian in billing and she was unhelpful and on the edge of rude. Because they know you can't cancel so their staff it unhelpful! My system loses power often and no one calls to check or follow up. This was the BIGGEST mistake, I DO NOT feel safe at all!

AT& T are the communication people. I have them for all my services, including Alarm with Digital Life, cell phone, home phone, DSL, U-Verse, etc. My only complaint is Digital Life in that it is having problems alarming my shed door. Why that one is malfunctioning I don't know. However I had Bright house a Cable Alarm Company and they sucked, ADT was good, but AT&T is the latest and best to me. They are innovative, however, this one problem almost made me give them the boot and go back to ADT. Fix it AT&T, what is wrong with your people? Also some of your people have no idea what is going on and that bugs the hell out of me. Usually the night shift. Mostly morons. Some should be fired for the bull$#*! they say to me. I am keeping it all logged in. Their techs are 99% great, but they have issues on equipment. My shed has valuable things in it and they said well we can't alarm it, its too far away from house. I said, ADT alarmed it? Why not you guys?

Inferior product of poor quality! Total system failure within 90 days of install. After 3 contacts and 9 days AT&T has done nothing to resolve the problem even though i was assured i was a priority since system was in total failure. Now it will be over 2 weeks before a tech can come check it out. Don't waste your money on this system and because of this poor service and reliability I am changing everything... phone, tv and internet

Too expensive, does not work, lousy service.

Paid off a large balance just to get rid of the headache of monthly paper statements, which I might add, was always on time and with the correct not earned charges for their lousy service.

I cant even began to tell you from contacts falling off and triggering false alarms and the police coming and charging me $99 for each trip,(yes it happened twice in the same month)
To AT&T telling me "we will take care of those false alarms changes " December 2014

Today they tell me that most likely those charges will have to be paid by me because i requested the police to sent out. So those charges are on me... what am i paying for?

A noise maker

Inherited the service and it seemed to work ok but if you need customer service be prepared for over an hour wait (literally, over 60 minutes!) to get through to (ironically named) retention department. And they won't/can't help you via online chat, online site or in store. You're screwed.

Worst alarm/camera/service company around. I am counting down the months until I can cancel the service. Accessing the app and online portal-circle of waiting for a connection to access settings and footage. The customer service people are nice enough--I have complained and complained about downloading videos; recording of the videos (too many clips) and asked for another camera install free of charge. They declined. My local city police department requested footage from my camera after some kiddo ditched their parents car right in front of my house, and the camera did not even pick up the footage. Lol. I asked for an additional camera and install, he told me he would do that for me at a discounted rate. Really?!?! Don't make the same mistake I did! I give ATT half of my paycheck every month and it seems like the only thing that works is my IPhone.

I really love the Digital Life equipment, but the customer service is horrible. You can never get a representative on the phone. It takes 60 minutes of listening to the same message over and over. The website is useless. It needs to be revamped. It is only for new customers, no support for existing customers. I'm considering going back to ADT after this contract ends! AT&T doesn't care about existing customers, offer no discounts to add on equipment at all. I'm totally over them!

Everything I was told when signing up for this service was false! Now they want to charge me $500 because I moved out of state when they were told specifically what my time frame and plans were upfront. This company doesn't care about customers and being honest. They lie outright to you. I would never recommend them or use them even if they were the only company available. Wish I could give them a -10.

I have been with them four months now. I am trying to get out of the contract! Nothing they said was true. The cost is 25 percent higher than advertised. It was not compatible with any of my existing equipment. It requires internet usage. The camera system is not as good as my free monthly night owl system I had. They charged me over $600 for equipment and installation and the cheapest monthly plan they will give me is $50. 00. 11/20/2014

We have waited on hold up to two hours to disconnect service. Then they told us they would disconnect service per our request after fighting with them for one hour. We were then informed they didn't actually cancel the service. They didn't send us a confirmation e-mail, even though they said they would. Service never worked well when we h.ad it. The cameras didn't take pictures until the person had already walked past them. Modems are very weak, and ineffective at keeping the system operating. They never call you or notify you when your system isn't working. Rudest customer service reps I've ever spoken to with any company. Also, clearly not in the U.S. Very hard to understand.

I've just had it with AT&T Digital Life. They have the worst customer service! To get to a live person, the wait is at least 15 mins no matter what time of the day the call is made. I made a call to resolve my account balance, spoke to 3 different reps, each time, each one of them would put on hold for 5 mins, and then get back to me and said, "I'm sorry. I just spoke with my supervisor, and she said this our company policy... blah... blah. Blah". So, I said, "let me talk to your supervisor"... customer rep puts me on hold for another 5 mins..."I'm sorry, unfortunately, my supervisor is on a another call." How convenient was that. I've been on the phone with Digital Life for 30 mins and each time I'm told my supervisor said this or that... but when I asked to talk to her... she's conveniently on the phone! Of course, I cancelled my service!

Total waste of money and no peace of mind. There has to be something consumers can do. They charge you for one thing and you don't receive it. I hate there is a 2 year contract for the service. Plus you have to pay a $99 service fee for them to come out to fix anything. Please sign me up for the class action suit!

I don't typically write reviews. However, I've been terribly disappointed with the service. My system is continuously going down and when I call for service i run into long waits and terrible service. Our system has been off line for a couple months and after multiple calls, we cannot get any help. As soon as I can get out of my contract I will be on my way and will be taking my other services with me as well.

I have had three technicians come out here and they were late 2 out of 3 times and were here until at least 10:30 pm. The 4th time they assured me it was working and now I'm waiting on the technician again. They won't let me cancel without a $200 cancellation fee and promised a month of free service and NEVER gave it to me. I have U-Verse and love it but do not like the digital life service. Do not get it!