AT&T Digital Life

Digital life hs no customer support it is ll automted there is no where to contact except through chat. I waited for 45 minutes and repeted my personal info several times to each new rep. DONT GET THIS SERVICE

Our experience with At & T Digital has been horrible! Our kitchen almost burnt down-and not one smoke detector, co2 monitor, or alarm sounded. I called to cancel the account the following monday (closed on weekends), and the agent (a manager) said she would need to email "corporate" to waive a $550 early termination fee. She also conferenced in tech support, who told me a field tech couldn't come out to the house for 4 weeks! The manager promised to call back in 72 hours, but could not give me an extension or last name to reach her. She never called. 4 weeks later, field support called the day before my appointment to tell me the tech couldn't make it. I was furious and asked to cancel... again. The rep told be she would waive the last 2 months of service and approved a $12 discount for 8 months if I would stay, and magically she sent a tech out the NEXT day. Thinking this was all behind me, I received my bill today. None of these credits were applied and the agent today said no notes were on taken by the previous herd of representatives. She advised me to personally write (because one can't call or email) corporate to waive the $550 early termination fee. I also have At & T Home Life and Cell, and the experience is par for the course. I am going to cancel it all, and have reported to the better business bureau (Case #*******). Beware this is a nightmare company!

The alarm sucks, along with the customer service. If you call for a question they lie and find any way possible to send someone out so they can bill you EVEN IF they say you WONT get a charge. DO NOT GET THIS ALARM

I have been with digital life for 6 years. I had it for 2 years at the prior address I rented until I purchased my home 4 years ago, and switched my service from my rental to my owned home. So in year 5 I found out that my mom was paying for the same service i had for half of what i was paying. I called they gave me the same credit, and offered a camera. I asked several times is there a contract with this. I was told no. Well they put me in one. Camera never showed, system has crashed, app has crashed and no one will help. I'm told that they can't sent a technician to me. I will take my business elsewhere because no one will help me. I'm told to check my electrical outlet which i have a million times with 10 other reps. My outlet is fine. I'm told well my system tells me to tell you to get an electrician. My outlet is fine. Your equipment is crap! I'm paying 50 a month for the past year, for absolutely no service, and no help. I'm not going to pay for a service I do not have after calling and giving more then enough chances for them to fix it. But they DEFINITELY do not want to!

EVERYTHING about this service is a JOKE! I have had it for 8 months and I have had MULTIPLE ISSUES. It took forever to get set up correctly in the first place. After that we had a good 2-3 months of it working. It went down, I had tech come out and fix it after spending several hours on the phone with their clueless customer support. It was fixed for a week then went down again. So I let it just ride the month; no time to wait at home for their tech support to come out. Then I called again 1 month ago and spent a whopping 3.5 hours on the phone; transferred back and forth from one ignorant employee to the next. Each one made me retell the entire process; proving their obviously is no communication among team members. Finally got someone that seemed to understand my frustration, we did a 4th hard reboot of the system over the phone. It failed. So I had ANOTHER tech guy come out the next day. He was here for over an hour and assured me the system was up and working again. Boom it worked for 3 days and FAILED again.

BOTTOM LINE... AT&T Digital Life is a complete waste of your money. The website never works online, the app on your phone crashes, the camera is always offline, and the customer support is useless. As I type this, I'm currently on hold with them; for a full hour now. I will NEVER use this service again.

Update, I'm two months into my service and have never been able to use the system. Tonight the 3rd technician attempted to fix it and like his predecessors has failed. He was at least nice, but I was told a manager would be coming on this visit. I have a small, open floor plan house. The root of the problem seems to be that the main unit is not centrally located. Should the installer not have been aware of this? Due to the open floor plan, there is no way to mount this out of site. I liken the main unit to the size of an extra large toaster oven. So basically the door furthest away keeps getting low signals and triggers the alarm. They do not have signal boosters for this system only signal repeaters, which are as useless as a pig with a purse. I'm not trying to get out of the contract to be spiteful, if it worked all would be well. I just want out of this contract because they can't fix it and I need an alarm system that works. You have had 3 attempts to make this right AT&T, just let it go. Let me out of this contract that has not been honored and I'll chalk it up to lesson learned. I'm about ready to cancel the cell phones, cable, house phone and Internet too, and that's NOT under contract anymore. Charge me the $600 and they will be on the losing end of this battle. After I contact them tomorrow, my second call will be to the FTC. I encourage everyone on here to do the same.

AT&T Digital Life are THIEVES! The customer service rep that talked me into this service promised that the only fee was the monthly payment of $44.98. She said everything else was included. I asked this and was assured of the same three different times. When the install tech arrived, I was informed it only came with three windows and I would have to purchase more at ridiculous prices. I told them to leave. After "cutting" me a deal of only having to purchase one pack of three windows and providing the rest, he installed everything. When I received my bill, it was an astounding $296!
Apparently, the keyless door entry that he installed that I didn't even know I was getting, was an additional $99 plus tax. They would not take off the charge and continue to charge me $5 late payment fees, even though I wrote the corporate office about it.
Then, for some strange reason, the next month's new bill had new charges of over $83 instead of the promised $44.98 a month.
I cancelled my AT&T UVerse and Internet due to faulty billing practices. When I returned the equipment to UPS, the UPS clerk said, "Let me guess, AT&T?". He said that equipment was being constantly returned because AT&T keeps changing the prices on people.
If there is a lawyer out there that wants to handle a CLASS ACTION SUIT, I'm in!
I want them to come get my equipment and waive any cancellation fees.

It is an ABSOLUTE NIGHTMARE! STAY AWAY from this service. Customer Service is the WORST. IT IS A RIP OFF -- NOT WORTH THE MONEY AT ALL. I usually never criticize a service knowing that nothing is perfect, but this is a NIGHTMARE. I don't even know where to start to describe the awful service -- so I won't go into detail -- I am so, SO, SO UPSET, that I do not want to use bad words, but please stay away from this people.

Stay away. There are better, much better options. AT&T Digital Life is a terrible product, service, installion. Most of the customer service people I spoke with are professionals, but stay away from technical support. I spoke with one and she was terrible at her job. PLEASE DO YOURSELF A FAVOR ANS STAY AWAY FROM AT&T Digital Life. You will save money and avoid unnecessary frustrations. AT&T has No business in the home security business.

Yoy are on hold for hours. System don't work, YOU HAVE SUPPER HANG UP ON YOU than they lie to you. We need to get digital life out of Indeanna they are rip off. I pray the Governor reads this. Paul M Saunders

Called one week before I wanted the service cancelled and I was assured my account would be cancelled and I would receive a cancellation email once the service was terminated.

One week later, I never received an email. I tried to access my account online on a desktop and also on the app on my iPhone and both methods were unsuccessful.

So, I called again and was told the account was not cancelled because I had not agreed to the early termination fee, which was a blatant lie. I once again asked to have the account cancelled and was told that it was cancelled immediately at that very moment. I asked for a confirmation and was told that I would receive an email. And again, I did not receive an email.

Earlier today, I contacted them via the live chat on their website, as I am still not able to access my account online or via the app and was told that my account was still active and that I would have to call to cancel again.

Extremely annoyed and would never recommend the digital life service to anyone.

I was never able to log into the Profile portion of the system. The initial order was incorrect and someone in the Corporate office had additional equipment brought in during the installation. Cameras were not ordered as requested and I am happy they were not. Now I have been back and forth with the Executive Offices to correct the problem, where are they getting these people who work in the offices. The bottom line I should have stayed in ADT and I am going to try to go back to them. I have had it with these people. DO NOT GET DIGITALIFE IT IS HORRIBLE. I REGRET THE DAY I SIGNED ON.

I used to work for Mastec Advanced Technology a contracting company for AT&T Digital Life out of the Edmond/Oklahoma City office. I would like to say first the the management was the worst, Andrew Dilling, and Brett Hicks. Also the equipment was always failing, there were always outages, and AT&T never cared about the customers they just wanted their money. I highly recommend not selecting at&t digital life..

I worked for the company that ATT outsources their Customer Service to for a short time. The sales practices that we were forced to use were Deceptive and Dishonest! I am in the process of reporting them to the FTC and attorney General for their policies and practices. STAY AWAY from This company for your Home security needs!

What a joke. I called to get a cracked screen fixed on my phone. I ended up with a new phone and this security system. I love the phone but... I did not know what I was signing up for, did not know I had two weeks to cancel, didn't get the bill until three weeks later, convenient. The woman talked so fast, shot so many numbers at me, I thought I was getting a system for free and few dollars a month added to my bill. Well, as we all know, this is not true. I already had an ADT system in but I felt montly fees too high. I called and she put me on hold and then came back and said there is nothing I can do about it since it is over two weeks. She put me on hold for a long time like she was trying to get me help. RIGHT!
BTW, I didn't want the garage door system. I already had an electric garage door. They failed to tell me it was in one of the boxes so I threw it away. I cannot get out of it for two years or pay $700 plus they probably will want the merchandise they installed for free! And I would have to pay to have someone uninstall it and pay for S&H. Please read reviews. I always do before purchasing anything but didn't due to her talking so fast, shooting numbers at me and a poor choice of mine. Good luck with your choice. This is just my experience.

I have nothing but problems since putting your company in my house and you still have yet to fix the problem it is your service that sucks and your equipment i should not have to keep paying for a service tech. And your supervisors do not return calls to fix the problem like they say i wish now i would have stayed with xfinity I NEVER HAD ISSUSES WITH THEIR SERVICE LIKE I DO YOURS.

We had Digital Life installed at our house June 19th. Nine days later our house burned and was a complete loss. I went to AT&T that day to replace my phone and was told since it had not been 14 days that I would not be responsible for the equipment. The sent a tech to our house on July 3rd to confirm that no equipment could be salvaged. The tech called his manager and sent pictures. Thought this was taken care of. Started getting bills. Sent letter back with one of the bills explaining what happened. Went to AT&T store to have TV, phone, and Internet installed at the new house. They wanted me to pay the bill first. They told my rep that their system was just not updated yet. Manager fixed it where I could get service. I had a web chat with one of their people. She even said that when the tech came out to confirm that no equipment was salvageable it should have been taken care of them but they did not contact the billing department. She said I owed a little over $200 instead of $900+ because they were adjusting charges off. Now they have turned me over to collections which I am disputing. And of all things, she asked me if I wanted to start service at my new house.

I am dealing with a problem where the system suspended my account and I was told that I had to pay off my other ATT accounts in order to get my system restored. Then I paid off my other accounts and now they are telling me that since it as been past 59 days I will have to start a new account and buy a whole new equipment package which is HORRIBLE! The problem started with Digital Life and the PROBLEM is Digital Lfe!

When I moved the owner wanted to figure out how to put the keyless locks in her name so I called 2 days before my contract was up to to cancel my service. I got hit with a full month disconnect fee which I was happy to pay since I was on the phone on hold for 1 hour 45minutes, before I reached anyone. That guy transferred me to someone else because he said cancelling the account wasn't his job because I moved. I stated over and over, I wasn't transferring service, but he wouldn't help me. The next person said that they couldn't help me because I was closing my account. At that point I threatened the better business bureau and a law suit if someone didn't close my account. I was on the phone 2 hours 11 minutes by the time this was done. Absolutely ridiculous.
While I had their service it was more of a nuisance than a benefit. When I asked about moving it (only cause I liked the cameras and the video history) I was told it could be up to $550 for me to transfer to a new location. I signed up with a new provider for free at my new house. If you are looking for serious home security, look somewhere else! If you want your time and money wasted, this is your company.

I have had this service for years, and recently they had to send a technician out for all of my devices going offline. I tried to troubleshoot with the representative, but I kept telling her I was not seeing the device where she was saying it was. She said she would send someone but there could be a fee involved. I told her upfront I was not willing to pay a fee when I have a real technical issue that can't be resolved on the phone. The technician came out and could not locate the equipment either, we finally found it in the 2nd floor hallway when it was labeled by the installer as being in my living room. It took him over two hours to fix all the issues, and he let me know that I would not of been able to fix issue over the phone since almost all of my devices were offline and I should not occur charges for the visit. I was still charged the $100 and customer service refused to help me with the issue, refused to contact the technician or the third-party company he works for, and implied that I was not being truthful. Luckily I had the technicians cell phone number from when he called to confirm. I called him, he agreed it was all a mistake and now he is working to try and get it correct for me. He DOES NOT work for Digital Life, but he is willing to try and get this fixed. Also the supervisor and Digital Life was not helpful or polite, but she was willing to cancel my service if I would like? REALLY? This is the type of service you offer? I am shopping for a new provider!

When I was offered the packages I specifically told the representative that I wanted two cameras (one indoor and the other outdoor) he told me if I wasn't going to use the thermostat that was on the package I could exchange it with the camera. Well I went ahead and got that package. When the technician came to install he said I wasn't able to do that I called Digital Life and cancelled because I had specify to the rep that I wanted two and had in mind that I could exchange. They called me saying not to cancel and offered me the camera for the thermostat. Ok so the technician came back again installed everything when I asked him about the camera he had no clue. I called Digital Life and got nowhere with them, they were saying that they didn't know what I was talking about and if I wanted a camera it would be extra. So I just cancelled. It's been two weeks I haven't received my refund of 108.24 that I payed when I got the pckage and now they are telling me that I have pro rated charges of $37 for the 3 days that I had service. This is just ridiculous! Worst Representatives ever! When you call to get a package they are the nicest people in the world! But once you get with a representative because you're having problems they are the rudest people every!

So your thinking about AT&Ts DigitalLife? Well, DONT, JUST RUN AS FAST AS YOU CAN IN ANY OTHER DIRECTION! We have had the system for 9months and in that time they have had to replace the touch tablet twice, constant camera failures, the system is just buggy. Spontaneous alarms chirping at 3am telling me 'crash detected' and nothing at all, cameras consistently not working due to either 'connectivity' or 'poor signal' and I'm running on high speed with an 2200ac router. The panel goes out and I have had to do a hard reset (unplug from wall, remover cover, remove battery, wait 5 mins and do everything in reverse) a dozen times or more! And now, they are telling me that I have to pay them to come get there crap out of my house. Also it is not compatible with any other system... this had potential, but they have failed miserably. I just wish there would have been honest reviews when I was looking.

I was talked into this by my Cell phone guy. This is a big mistake! You WILL be sorry!
They made ALOT of holes in the walls to install the cameras. I was supposed to get a text if the cameras detected anything, but that doesn't happen. The inside sirens that beep when the thing is turned off or on don't beep in unison. You should hear the thing when its turned off or on! And We are paying $41.58 a month for 12 months for the Equipment! That plus $54.97 for the monthly service is $100 a month for this. We hate it and I regret my decision to go with AT&T. Also-It takes 8 to 9 hours for the installation! And LOTS of holes in our walls that had to be patched and painted and all the equipment plugs into your outlets so you will have stuff plugged in all over you house. I tried to cancel, but I am too late and will be charged a $500 plus cancellation fee and they wont come out and un-install the equipment. They said "its yours!" The $500 cancellation fee pays for the equipment so we don't care what you do with it. Don't make the same mistake I did-get someone else, don't fall for all this hype and pay $100 a month for a rinky dink security system that plugs into the outlets all over your house.