AT&T Digital Life

I am an AT&T retiree and I am ashamed of the horrible service AT&T Digital Life provides. As a loyal retiree, I have always used AT&T services. I signed for Digital Security. What a mistake! The technician they sent out cut my DSL line, cut my landline and almost destroyed my air conditioning unit. She didn't know how to install the video camera. They sent another rep out who knew a little more, but still didn't resolve all the issues. Then, they sent the girl back even though I had told them NOT to ever assign her to my account. Then, I had to contact AT&T DSL to send out a tech. They came out three times. Still my Internet service was intermittent. It finally reached a boiling point a couple of weeks ago when my Internet service stopped completely. After spending about 20 hours on the phone with AT&T Connect Tech, they finally sent a technician to my home who said that the problems ALL stemmed from AT&T Digital Life not being properly installed. He fixed the issue. I then called AT&T Digital Life to resolve my bill - which was supposed to be set up on automatic pay, but they didn't even get that right. I wanted to discontinue my service, but would've had to pay a $300 fee to early disconnection even though it was for their poor service. I agreed to try the service one more time. The moment they turned it back on, my Fast Access DSL went out. I'm livid. I've spent another 12 hours trying to get a damage claim filed to try to totally disconnect this AWLFUL service. This is the most screwed up company ever. It used to be a great company where departments worked together to help resolve customer problems. Now, each department is a smoke stack that doesn't communicate with each other to best serve the customer. Once again it has gotten too big. DO NOT purchase AT&T Digital Life if you want a personal customer service experience. It won't happen.

I have had nothing but a bad experience from the beginning with A T & T Digital Life Security System. They had the wrong address for 3 months. I was credited every month when I called them to notify them of this. They assured that the correct address was in my account. During this 3 month period I was out of town and something set off the alarm. The authorities were dispatched to an address in a different town 30 min from my house. Good thing it wasn't an intruder. I'm sure digital life wouldn't credit me for all of my possessions stolen from my residence. I was in the process of moving and contacted digital life to notify them of the move. They suggested I place the account on hold until I got moved and give them a call. I did this and missed their call and that's where they have put the blame on me. I called several times after this date and was assured someone would be contacting me to set up an install date and never received (or missed) a call from digital life. The only time digital life contacted me was to notify me that my account was past due. I would at that time explain my situation and never received a call. Now it has been 3 months later. They have suspended my account and now cancelled my account and expect me to try this move again or pay the early termination fee. They have agreed to credit my account for 2 months of service that I was billed but in order to not be charged an early termination fee I have to go through this mess with them all over again. I will be contacting my attorney and have him handle this for me. I have spent an 1 1/2 today, spoke to 4 different people only to be dissatisfied once again. DO NOT FOR ANY REASON EVER THINK ABOUT USING A T & T Digital life. You will be sorry. Please vote if this review has been helpful.

I never spend the time to rate a company; however, my experience has been horrible and I want to share. When I ordered the service I explained that I would be moving in 6 months. I was assured that there would be no additional fees to move the service and I would continue in the 2 year contract.

The day before my move I had an appointment with Digital Life to uninstall the system. After I waited the 3 hour window and no one showed up, I called and waited 45 to speak to a representative. I was advised that the driver was on his way and would call me. No one showed up and no one called.

I called again the next day. The customer service representative told me they had to have their equipment before I left. He told me to unscrew the keypads and cameras and bring them with me! I advised I hardly know how to use a screwdriver. They could not get an installer out to my house before I closed because the next day was a holiday.

I spent two + hours on the phone, AT&T cancelled the service I had at my old service (18 months left on the contract) and created a new account without my permission. I was advised I had a new account number and did I want to write it down? At this point, I wanted to cancel after all the hassles. Under my first contract, the cancellation fee was approximately $500 and under the "new" contract $700+.

I felt I should only pay the cancellation fee for the account I agreed to set up. Instead of cancelling the new account, I received emails after we hung up indicating they sent new equipment to my new home.

At the moment, I am sitting here on hold with AT&T for the last 60 minutes just trying to get a customer service rep on the phone.

AT&T is new to the security system service. My advice IS TO STAY AWAY at this time. I have wasted over 7 hours with them over the last week and my only consolation is an early termination fee because they missed the appointment to remove the equipment. Not only that, but they are charging me the higher cancellation fee for the "new" account. Ridiculous.

I was asking for the Direct TV and wireless service bundle and was told I had to get AT&T Digital LIfe as part of the bundle, even though it would be billed separately. This was sold as a complete bundle, which was a total lie. It is fraud in my opinion. Then the termination period is 14 days, which wasn't mentioned to me even though I made it clear I didn't want the service. When I called at day 28, thinking it was a 30 day termination time frame, I was told the early termination fee would be somewhere around $900. This was for something I was told I had to take as part of a bundle, and I wouldn't need to actually have installed, which was another lie. The technicians came to install it, even though we said we didn't want it installed. They wouldn't leave until they had installed it. The technician and his boss set-up the password and online account so they could install it, even though it was against our wishes. Talk about being over zealous to get this crap installed in my house. This company is the worst... They SUCK! Don't do business with them. I had to escalate my issue with the early termination fee twice, never received a response and then got a call from a collection agency for the total owed at the time. It was over $600. I paid the monthly charges due of $163, and sent my escalation letter to the collection agency upon their request. After review of my escalation letter, the collection agency agreed with me and wouldn't continue collection of the early termination fee even though AT&T Digital Life insisted to the collection agency that it is a legitimate charge. Today, ATT Digital Life sent my remaining balance to a 2nd collection agency. Why don't they stop selling something as a bundle when it isn't and stop committing fraud. I think I need to contact the Better Business Bureau about them and this nonsense. I am seriously considering canceling all of my services from AT&T as a whole and go with another carrier for my wireless phone. It makes me sick to think I'm paying a company (AT&T Wireless) for service that has ties to such an awful company (AT&T Digital Life).

My Smart Security and Automation Service was installed on June 22. The installer arrived at 8:30 a.m. and left around 7:00 p.m. There was a problem with my front camera but he finally got it going. Unfortunately, we continued to have problems with the camera going offline for several days.

The night vision was not sharp. We were not happy with picture quality.

I called Support and learned we have 14 days to terminate service. After that if they have to come out the call is potentially billable.

On June 28 we made the decision to terminate service and cancel our service call as we were not confident the problem could be fixed within the 14 day window and we weren't happy with picture quality.

I called the Retention Department *******727 held for 10 minutes, hung up and went to the Digital Life site. The agent on the chat line informed me the only way to cancel is to call the Retention Department, there is no way to cancel online. I called the Retention Department again, waited 1 hour and 32 minutes. No, I am not exaggerating. I called the AT&T store where we signed up for the service and was informed once again the only way to cancel is the Retention Department number. I had the bright idea of calling *******727 and hitting the number for Support. A pleasant and knowledgeable agent was able to get someone from the Retention Department on the line to assist me in a reasonable amount of time. I was able to terminate service and schedule the uninstall service. By the way, I was informed the uninstall can take up to 4 hours.

Would I recommend AT&T Digital Life to anyone? NO NO NO NO NO NO NO NO NO NO! This service is not ready to be launched on the unsuspecting public.

I've been with AT&T wireless since it was cingular over 10 yrs. So when i was getting a new phone the salesperson sold me on the security system. Since then nothing but a headache. Two Techs came out seemed, rushed never explained the system or labled the sensors. I spent 1 1/2 hours on the phone doing their job opening and closing doors and windows. Thought i was done... NOPE! The keypad was not working so... another day home... another Tech, the keypad wasn't installed correctly... OOOOkaay! So problem solved Right? NOPE! I set my alarm and accidentally forgot and came back in the house and after a few minutes realized i didnt turn the alarm off. Guess what it wasnt working! If i hadn't made that mistake i would have never known. Soo... third Tech comes out not only was my front Door not set up but the motion sensor was non working also. So i call AT&T and ask for a credit for my time. They tell me they can't give me a credit because they gave me a credit the second time the Tech came out. I'm so upset I have not had a working system and a lot of my time has been wasted (off Work/ calling). So then i said just cancel my service. The next thing the customer service said is just ridiculous! If i cancel A SERVICE I NEVER HAD OR GOT TO USE I'LL HAVE TO PAY A TERMINATION FEE! ARE YOU SERIOUS? I'm DONE I'm reporting this to BBB everyone on every site will know my horrible experience and i may leave AT&T wireless also! DO NOT GET THIS SERVICE!

I recently switched from a security company and system that I had been with for over 30 years to AT&T DL. Good Lord - what a mistake I made, and I am a retired IT MGR of 40 years that use to setup call centers. The alarm system itself is pretty good for the price. Customer Service is nothing but horrifying. When a recent software upgrade needed completed on my AT&T DL tablet it went out to lunch. Twice I called CS support and twice they were to order a replacement sent. Didn't happen because the techs never placed the order. Called again today and found this out. Now #1 I am paying for complete support of the devices per the contract. I should not be receiving the tablet and having to set it up. A tech should be dispatched covering ALL devices per the contract. After another 3 hours just now on the phone speaking to multiple supervisors and departments they finally agreed to send a tech out to install it tomorrow then credit me back the $100 service charge. This is what I was told by Amanda and Crystal(wonderful attitude problem she had). Why do I feel this will not be the end of it? Guaranteed it will not as I am going to have to deal with billing for the service call - I can bet anyone $500 I will. So after reading all of these negative reviews, I must now ask a simply one word question - WHY? How can any company in this day and age put out a product and provide such horrible support and expect to succeed? The solution is so simple. Get rid of the Pakistan tech people that never can seem to speak English so one can understand them. I'm sorry if this sounds somewhat cruel, but my time and money are valuable. My patronage of your product should be valuable. AT&T - the problem is not with your products or your customers. You know how to fix this problem. Someone within your organization that gives a damn please step up and fix this before a Class action is filed, etc. You need help fixing this? Give me a call. I use to do it for a living working for the second largest company user of telecommunications in the world. It's not rocket science. Aug 31st - AT&T has sent out 3 more DL tablets instructing me to do something different each times. Each time assuring me this will fix the problem. NOT. So far I have gone through 5 new tablets over a 2 months period and AT&T could give a rats less. Onward and forward as I will eventually run them out of new tablets. The FedEx fees will be adding also! Anyone from AT&T care to fix this problem - I DARE YOU TO CONTACT ME. YOU HAVE NO FIX!

We have been customers of AT&T for over 14 years. We've had issues with our Internet service for years. They upgraded our Internet to fiber optics which was supposed to improve our service. However our Internet service is still inconsistent up down up and down. In addition, our AT&T digital life service is even worse. I was told that the cameras would be running off cellular to avoid the inconsistency of Wi-Fi/Internet service. Our cameras are constantly off line, a real security issue. Whenever calling into AT&T regarding repairs it takes three weeks to a month for someone to come out to repair. Just yesterday the tech came out Mr. D. When he left the cameras went right back down again. I called Digital Life regarding the issue (oh by the way each time you call Digital Life they want you to unplug replug (repeatedly)the wi fi and all other plugs, stay on the phone line for almost 2 hours while they restart the system which is supposed to be a system reset, then they put you on hold to only repeat the whole thing again and again such a waste of freaking time-the worst service ever!) you can never ever get a hold of a supervisor in hopes of some type of resolution you have to wait 24 to 72 hours before a callback. You best hope you catch the call or else you'll never speak to anyone. I would not recommend AT&T Digital Life to anyone unless you want to waste your time and money. They told me that Brinks will be taking over their customers because of all the issues and Digital Life was trying to do away with their home security service therefore they have merged with Brinks and Brinks will be taking over their customers at no additional charge. They asked me if I was interested in making the switch – ABSOLUTELY! Well, it is now going on three weeks Brinks and has not bothered to even touch base with me. I was supposed to have an appointment two weeks ago, I called to confirm the time only to find out that Brinks had pull the contract three days before my appointment and didn't even bother to tell me while I'm sitting at my home waiting till this day still no return call from Brinks worst service ever that is a huge lie talking about number one in customer service? They suck too! AT&T needs to get some structure and get it together you were too large for this crap! Keep it up and you'll be out of business too!

Why are there so many bad reviews, i ordered the service today, will i have many problems?

No-good. Lousy equipment, poor service... Much too expensive.

Worst experience ever! Never should have got involved with this system. Buyers beware!