AT&T Digital Life

Introduced to Digital Life at the Tampa Home Show. We had seen commercials, but didn't give much thought. We were still under contract with Guardian Protection for 5 more months. Mike, the sales rep, signed us up, offering to cover the cost of 3-5 months w/Guardian by giving us "free" add on's. Always wanted home automation, so this was the ideal mix of security and that. After some misunderstandings (verified in emails), about what were getting and the costs, with Mike over the next week before our install, I contacted Zack in customer service. He convinced us not to cancel, told us the service tech would look at the emails and work it out. The install tech, Steven did just that and more. He was top notch, knew the product, worked on our schedule, and gave us the pricing I understood to be offered to us! Zack and Steven both deserve a "job very well done" vote! Steven is coming tomorrow to install the outside camera which is state of the art. I can monitor everything from my Android Galaxy S4 smartphone. 5 stars so far!

Had my system for 6 months and not really anything good to say. Live feed VERY slow and 2 1/2 weeks ago lost feed and can't get a answer from anyone at ATT. Supervisors won't return calls and NO CUSTOMER SUPPORT. Buy elsewhere and be happy

Purchasing a Digital Life security system was one of the worst mistakes I've ever made. At the time I made the purchase I was told that if I were to sell my house, the system could easily be transferred to the new home owner, However, when I actually sold my house, the new owner and I made multiple phone calls to Digital Life, over a 3 month period of time, only to be finally told that it isn't possible to transfer the system to a new home owner. I was told that I was locked into a 3 month contract and that I would need to pay $300 to cancel service. That is for a system that never worked well, needed multiple service calls, and is located in a house that I no longer own!

1. They don't disclose all of the stipulations to you prior to receiving the equipment. The alarm system box that contains the battery and cellular equipment is about 14" wide x 12" tall x about 7" deep not including antennas. It must be located 4 ft off the ground, hard wired into an outlet, plugged into your router, and cannot be located in a washroom. This makes it very hard to even find a "hidden from view" location for the damn thing to even work. You will also need a wireless signal booster to even have the far sensors to work. My router is centrally located in my small house and we even needed it. Had to beg for it and the wireless (wire through power line) connection to avoid having to run additional cables.

2. Pray all of the sensors work on day one. Ours didn't and it required additional service. Service that initially took over one week, and did not resolve the issue. 7 additional days later, they physically sent out a tech... who could not resolve the issue because his own support team kept him on the phone for 4 hours. If they can't help themselves, do you think they will help you?

3. Now the bs. They actually are going to try and charge us a $600 cancellation fee because we are now past the 14 day trial period. They don't give a damn whether or not the system works, or if you are satisfied, they want their money.

Bottom line, get another system. Even during the time period when they remotely bypassed the bad sensor, others temporarily failed and triggered the alarm. Police have been sent to my house multiple times for false alarms. Not good.

Filed a damage complaint in May never heard from anyone called a week ago about same I phoned Customer Care to find out I had to file my damage complaint a second time which took over 40 minutes and am told it will be a couple of weeks before hearing from anyone we will see
I have NEVER be so disappointed in a vendor I have been a loyal AT&T customer phone mobile internet for decades but the way in which this Digital Life is run has made me think AT&T all together
There is no transparency within the organization as many times over the year and a half I have been saddled with this security system I have literally through tears requested to speak to someone who really cared and could really help me but alas I am left frustrated and quite simply ignored I cannot wait for this contract to end
The service is horrible that over shadows whether or not the system actually works

AT&T Digital Life is such a disapointment. If customers stayed around long enough they would really be in trouble as lawsuits for bad terms of use would be frequent.

Example 1: AT&T added a provision that if you purchased any equipment during your time with AT&T they reserve the right to extend your contract. This was a new term of service that they just sticked on the website. But there is no basis in the law for this. Unlike cellphones they aren't providing a more expensive peice of equipment for lesser charge. They are still selling you euipment at the retail price, as evidence by comparable cameras/locks/monitors online. Worst yet they lock the equipment that it is non function should you no longer work with them despite the fact you paid full price.

This isn't legal but it isn't challenged.

They suck period I have been trying in vain to cancel service since my contract expired and keep getting bills. Going to contact my attorney next the customer service deserves a -10

Every 2 months you can expect poor service, no video, delayed response.

Call in to get the pat excuse " we are updating the system and all will be fine"

They are all well aware of the problems and excuse their lack of notification as if the Russians would find out when they are updating and hack their security to mess everything up.

RUN RUN fast WASTE of Money. A world CLASSLESS performance

Initially AT&T Digital Life looked like to fit well for what we were looking for, and at a fair price. After talking to a salesman, we decided to have a tech come out to look over the place and finalize the equipment list. Appointment was set for Friday between 6 and 8 PM. Salesman confirmed my cell number by calling it... and asked that I call him after the tech was by... no doubt so that HE would get the sale. At 8:30 that night, after not even getting a phone call from anyone, I called the direct line he'd given me to his manager's desk. No answer... and NO VOICE MAIL. Come on, this is AT&T, the world's largest communications company, and NO VOICE MAIL. I finally called until I got an Ops Manager in Kansas City. He apologized and promised he would take care of everything... so a second appointment was made for Tuesday evening between 6 and 8. Well, you guessed it. Not even a phone call. So I left the Ops Manager a voice mail message at 8:15. "Obviously you have too much business... especially for the number of people you have to get the job done right"! And to think, I own stock in this company!

We have had it five months they have updated the system say nothing and you use your phone this system has been down where we can't use the phone the customer service says oh you can use you key pad LMAO we were 40 miles from home and forgot to set the alarm then he says well the update will finished in the am now it is 800 pm we had to come all the way back on this one Would I recommend NOPE!'

I work 3rd shift and I was told he would be at my house by 8am, will 10am rounds a round and he shows up. They ordered me a garage door opener that I did not need since I don't have a garage and a door lock. Since the door lock was not on his paper work he was not going to install it. WHAT! When he asked me 3 times what 2 doors and windows to set. He almost install the wrong door down stairs. Ok all done I will be right back and left. No Hi or Good Bye. No card or manual or a quick reference guide to follow? Then after I complained for 3 days in a row I did not want that Installer back at my house guess who shows up and wake me up at 6pm to install me door lock. The grapy installer. Did I ever hit the roof! What is wrong. I also wish I would have read the Reviews first too!

I got scammed too. Never finished the installation and now they won't let me cancel. These guys are not owned by AT&T. It's a license and AT&T will soon get out of it.

Tried to transfer my service for 4 weeks before I moved. Called them a dozen times. There customer service agents are absolute morons, especially the supervisor, Jessica. She is a dumbass!

Honestly I have no idea what most of you are even talking about. I have had ATT Digital life for a while now and I still have no problems. I have a camera, door lock, garage opener, plus plenty more add on features and I use the app everyday. I actually switched to Att because ADT was trying to charge me some off the wall fee for a surveillance activation fee. I know ADT uses independent contractors but from the three I talked to, none of them could wave it or knock it down. I had an awesome tech come out and install the system. He was honest and pretty much told me what I truly needed. For those people looking for a camera package for home security I would definitely use ATT not only because they we such a huge. They break down all the cool add on equipment for like 12 months so you can get some of the nice features that you want. I have called a few times for some questions and I have had nothing but great people answer. If you don't like the system that probably because you were using it wrong. I hope this helps. Damion

So... I'm paying about $58 plus internet connectivity all through AT&T. And had a service tech out to fix a problem with my security system that was constantly losing power. Tech came out and fixed in a first visit. It went out again with the same issue. This was back on 4/1. Call the support center and they want to run me through their check list of items etc. Nothing. Asked them to send out a tech again for the same issue and they are wanting $99. For a repeat issue. Then after speaking with a "manager"... maybe... he booked me for a 4/21 appointment to resolve the issue. Meanwhile, my home has not had coverage up to today. Cameras and system are offline. This is what you get from a service stand-point. Called again to have my service stopped and again on the phone on average 30 minutes. ADT sucks as well, but never been treated like this considering I have cell phone, Uverse, and security with a company. That equals about $1200 month going to a company. One would think that customers the spend more would get better treatment.

What a nightmare. First, the ATT store sales person didn't bother to tell me that each camera, each keypad used a transformer that must be plugged into a wall. I had ordered 6 cameras. NO WAY. When they got here, I told them they had to run the lines, in the wall, just like EVERY other alarm company because ATT decided to use 1995 in house electric wiring as their technology (think baby monitors and nanny cams). So my install went from one day, to 3 days. They did try to accommodate me... they hired and electrician to create 3 more quad outlets in my basement, and ran the wires to the basement. So, TODAY, is the first day the system is live... and BOTH of my outdoor cameras went offline within a few hours. I waited 45 minutes to speak with someone at ATT but no one picked up once I was placed on hold. Unbelievable. Paid over $800 for 1995 equipment that doesn't fully work... so I am giving it 72 hours for them to fix this and prove to me that a power interruption (and my broadband goes down because of it) wont interfere with the operations... or I am switching to ADT. Oh, I didn't mention I spoke to someone AT ATT and complained halfway through this process, and all he offered was 2 months free. WTF? I missed not 1, but 3 days of work to babysit the installation. The installers were great, but they were limited by the actual equipment.

After verifying that ATT Digital life requires $40 per month fees, they tell me they will not stop the keypad from beeping until I pay them more money. When I tell them this sounds like extortion they hang up, repeatedly. Now I have an expensive system which is their eqiupment, and they will not remove it or stop the beeping. AVOID AT&T AT ALL COSTS!

I have read and seen some of the reviews and I do not agree with most of them. I had the ATT Digital Life installed recently and I have had no issues with the system. The main control box is a little big, but they usually install it in a basement or closet out of the view (which is more secured then most stand alone keypad/control units which could be ripped off from the wall and destroyed and possibly will not sent a signal, ADT installs a separate big box as well). I had previously two different alarm system and I have to say this one is by far the best. The system activates much faster then any other alarms I've had, it works through internet and cell phone unit as backup. The app control works great and allows you to control your system using your phone. You can control the chime or brightness on your keypad using your phone app or web browser. So all the complaints that people had I do not agree with. The door sensors are smaller then any other ones I had and the system overall works great. One last thing, if you look at most of the reviews they are negative because the people who have no problems usually don't take time to post their reviews, only people who want to complaint, and I would have to say that most of the complaints are unfounded.

I hate at&t digital life and I know hate is a strong word. I can never log in to their app to PAY MY BILL. I got charged huge fees because my bills went unpaid because every time I tried to log in to PAY MY BILL the system timed out or the page wouldn't load. So frustrating. Of course the cancelation fee is $500+. AVOID. Save yourself.

THIS PLACE IS WORTHLESS! I have called their "so called customer service" 9 times, refused me to speak with a manager/supervisor, put me on hold, went to the store and only option was for them to call the same "so called customer service"...
I tried to take advantage of their "moving" program with a 3 month delay while the house is built... and they continued to charge me and monitor the house I moved out of! I can't get any help, every call to them causes me more and more stress. WORST WORST EVER.

We were talked into the new system at the AT&T phone store. What a sales job, the system never worked as it was described to my wife and I. You could log into the home system from your smart phone and see the view from the cameras, except they were always buffering or frozen. If you want to see a frozen picture of your house, just take a pic and you can look at it from time to time. This will save you lots of money and headaches. After the system was removed. It took five phone calls ( around 7 hours) to get them to agree that the alarm tec took the equipment back with him. Around three weeks from the time he removed it to get it logged in at the warehouse. Even thought the tec said he would get it the system as returned that day... he lied, they lied, the system sucks and it took two months to get my money back. Don't buy AT&T digital life. We decided to go with Comcast. The cameras with Xfinity ( Comcast) work get. Live no buffering. AT&T is just lost in the security world... stick to phones!

Stinks - do not get it - first just like everyone e else says that their manger or supervisor of customer service was rude and obnoxious - I left another company because the salesman promised me that the system would work in my house(includes al, sensors) - well we have the new system less than a year and already a technician had to come to fix an issue with the sensor within the bathroom window. It seems that their devices are not waterproof - never had an issue with the old system. Each time they replaced the sensor added tape to it to block out the water. Added silicon as well to keep the moisture out. Now they are coming back a 4th time.

I've asked customer service to leave me extra sensor devices to have on hand when their device fails so I can eliminate the waste of my time and their technician. All I would have to do is call customer service for them to restabkish the new device - makes sense

Well - not to them...

Now we are waiting for the technician and supervisor to review this issue...

I've been a customer of AT&T for many years as well as a stock holder and I have to say that I am very disappointed with their digital customer service...

If you cannot provide the customer their service then you should slow them to drop the service without any penalty.

So if anyone is thinking of getting. This device and service - DO NOT

My service was disconnected on a Sunday morning. After paying the balance due 67 my service was still not activated
Thus, no access. Old fashion stick up.