• MyBuilder

MyBuilder

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Overview

MyBuilder has a rating of 2.5 stars from 491 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MyBuilder most frequently mention customer service, shortlist fee, and fake jobs problems. MyBuilder ranks 5th among Contractors sites.

  • Service
    60
  • Value
    53
  • Shipping
    17
  • Returns
    19
  • Quality
    44

This company does not typically respond to reviews

Positive reviews (last 12 months): 14.3%
Positive
1
Neutral
0
Negative
6
102
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How would you rate MyBuilder?
Top Positive Review

“Fantastic Molehill landscapes”

Joanne P.
5/30/20

I am soo pleased with the job that Ben and his helper Bob have done! He is polite, courteous and conscientious! He has worked efficiently and effectively in digging and planting new borders for me! I love my garden more than ever. Great price. Great service and a lovely person too. Would not hesitate to recommend him... next year I want him to return to re turf the front lawn. Thanks Ben!

Top Critical Review

“Irresponsible and dangerous”

Charlie B.
10/21/24

I posted an ad on MyBuilder then selected a roofer to install some Velux windows in my house, based on them having decent reviews. Roofer stated he needed a down payment to purchase the windows, which seemed reasonable as it was approx £2000 worth. Roofer has now done a runner and it's only too late that I've looked into what MyBuilder claims is a verified review process: there's absolutely no verification required and anybody can claim to have hired a contractor simply to put reviews on there. Cost me £2000 to find that out

Reviews (491)

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Reviews that mention popular keywords

job (237) work (157) trades people (10) tradesman (54) money (40) customer service (8) tradesmen (93) customer reviews (5) builder site (8) great service (7) right person (5) trading standards (4)
Thumbnail of user dianew548
GB
1 review
0 helpful votes
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July 2nd, 2020

This was the first time that I used MyBuilder and I was very pleased. The site is easy to use, the person that they sent round did a good job and went over and above his remit. I would certainly use them again.

Thumbnail of user neilg197
GB
1 review
3 helpful votes
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July 6th, 2022

Mybuilder is a Ripoff company only out to fill there pockets with tradesmens money. Invoice for None exciting jobs no customer vetting. No tradesmen customer services. Worst experience I've ever had in 30 years as a professional tradesmen.

Tip for consumers:
Don't under any circumstances

Products used:
Mybuilder website

Service
Value
Shipping
Returns
Quality
Thumbnail of user lesleyb79
GB
1 review
0 helpful votes
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September 21st, 2020

Was really satisfied with the speed in which we got a quote. The communication was really clear and prompt. The finished room looks excellent. Well pleased and would have no hesitation in using mybuilder again.

Thumbnail of user adriana134
GB
1 review
0 helpful votes
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August 25th, 2020

I used this website for the first time and procured SID Carpentery to lay down new laminate flooring in our kitchen. All the work was conducted cleanly and efficiently with neat finishes. Sid also installed a work top for us and gave us good guidance during the job. Always on time and stayed later to finish off the work.

Thumbnail of user paule523
GB
1 review
0 helpful votes
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August 25th, 2020

MyBuilder reduces the anxiety concerning whether you are going to get a good trades-person or not. The concern, if you can call it that, is mainly whether you can get the best for the most reasonable price. I love the concept that MyBuilder is 'built' on and the fact that they have put in place systems of accountability to protect the customer from being scammed or ripped off. I have and will continue to recommend MyBuilder to people who are considering hiring a trader.

Thumbnail of user tv63
GB
1 review
2 helpful votes
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December 22nd, 2020

Two years ago MyBuilder member Ionut Lazar Handyserv LTD No. ******* used lead solder on water supply. Despite providing invoices, contract, solder laboratory tests reports, other tests and evidences etc. MyBuilder failed duties to care and refused to contact other Ionut clients so they can test water/solder for lead. They argument for letting people be poisoned with lead 'Ionut denied using lead in your property'.
MyBuilder protect members in price of customer health.

Thumbnail of user wendyp264
GB
1 review
0 helpful votes
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July 13th, 2020

Ben is a lovely guy and a thoroughly professional worker. We discussed the problem by phone, he knew what was needed and arranged for the job. He was on time and courteous. He explained what he was going to co and made a good job of it. I shall certainly use him again.

Thumbnail of user mariao16
GB
1 review
0 helpful votes
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May 14th, 2014

This is a brilliant site, its so easy to use, you post the job you want doing and the relevant trades man gets intouch with you and you can read his profile and what other people think of them, excellent

Thumbnail of user terrihudsonc
GB
1 review
1 helpful vote
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November 20th, 2013

The site helps to find local tradesmen to do all sorts of jobs around the house. One can access the trademens' profiles and reviews to find the best man or quote for what is required. A very useful website indeed.

Thumbnail of user robertm1175
GB
1 review
4 helpful votes
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June 25th, 2018

All of these companies are the same my builder, checkatrade, rated people they are only after a cut of small company profits. They really dont care who joins up there are no real checks done i could have been anybody i wanted to imagine when i joined, they didn't check. The dont tell customers that tradesmen are paying them to get details, and to be honest most people who use the site are only looking to see how cheap they can get things done. These companies claim to be helping consumers but in reality they only steal local customers away from local companies, instead of phoning around a few local guys with good reviews to give quotes at no cost to the tradesmen poeple post on these sites and can get quotes from people 50 miles away. Do your local small businesses a favour and call them direct these are just corporations wanting to syphon money out of local economies.

Thumbnail of user adrianp13
GB
1 review
0 helpful votes
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January 23rd, 2014

Have been using the site to hire tradesmen for the last 2-3 years and have not had a bad experience with anyone (yet!).

The site's interface is very easy to use and the advice centre has been very useful indeed.

Thumbnail of user jonathonb40
GB
1 review
0 helpful votes
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June 23rd, 2020

I really love the service 'MyBuilder' gives in sifting out the ideal workman for whatever project you have, as they have a criterion for their workmen to adhere to which gives the customer confidence they are not going to have to potentially deal with a rogue trader.

The only thing I would suggest for their website is to allow the customer to upload photos before during and after the work has been done, as photos that workmen upload could be from anywhere, whereas when it's from the customer I believe it would give the review so much more validity and strength.

Thumbnail of user pamh11
GB
1 review
1 helpful vote
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September 16th, 2014

The My Builder site is easy to use and responses from interested tradesmen are easy to contact. With the reviews that have been left for the tradesmen who are interested in your job you can select the tradesman you wish to complete your job. I have used My Builder on three occasions and each time the jobs have been completed to a high standard. I wouldn't search anywhere else when I need work done that requires an expert.

Thumbnail of user joshc35
GB
1 review
0 helpful votes
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November 21st, 2013

I've used mybuilder.com a few times. It really takes the worry out of finding a reliable tradesperson. After listing a job you can communicate with anyone interested in taking the job and look at feedback left about them. It really helps you to determine whether someone is trustworthy and reliable before you hire them.

Thumbnail of user rachelc47
GB
1 review
0 helpful votes
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November 1st, 2015

I bought a house for the first time last year. New to the area and new to homeowning, I didn't know any local tradesmen or how to deal with repairs myself. I've found the site really useful for small jobs - all of the tradesmen I've used have been friendly, well priced and quick to respond to my queries. I'll definitely use the site again for future jobs.

Thumbnail of user glynr
Germany
1 review
1 helpful vote
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November 22nd, 2013

I have used Mybuilder several times and on each occasion I found the site extremely user-friendly and simple to navigate. I have always been matched with a number of local tradesmen all of whom have been well qualified and highly rated. The tradesmen that I have selected have all done extremely good work and I use this site whenever the occasion arises.

Thumbnail of user kennethb664
GB
1 review
0 helpful votes
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October 7th, 2020

The patio was re-laid which was a difficult job because of tree roots and drainage inspection covers in the patio were of the wrong height. The area used to flood but that has now been eliminated and the area looks much better.

Thumbnail of user nicka37
GB
1 review
0 helpful votes
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March 12th, 2015

My Builder allows you to select great trades that have been vetted in advance! This is a real boost in London where there is generally a mix of good and poor trades. Have had great experience with my builder and used significantly

Tip for consumers:
Post detailed description of the works with photos

Thumbnail of user donn1586
GB
2 reviews
9 helpful votes
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October 29th, 2015

Around two years ago we needed a part job done on our bathroom. We had visitors coming in a few weeks, so were in a rush. Unluckily we couldn't find anybody locally, so we settled for one in Yeovil. Bad choice. There wouldn't be enough room here to tell what we went through. We are in our eighties, so I suppose we are fair game for the type. We couldn't risk annoying him by withholding money or writing a bad review, we might have at least got a brick through the window, or set on one dark night, and who would know, or care? Eventually though I contacted My Builder by phone. All I got out of him, however, was, 'But he's the only plumber we have in that area'. It didn't strike me at the time, but is that the sort of response to get after a complaint of that nature?

Thumbnail of user joycea139
GB
1 review
0 helpful votes
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July 23rd, 2020

I have been using mybuilder site for almost 2 years now for any house related work. Have used plumber, painter, electritian and others. The site is simply to use and have qualified skilled people registered. Also, the customer service at mybuilder is very helpful too. Will definitely recommend mybuilder to all.

Thumbnail of user colinr96
Canada
1 review
0 helpful votes
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September 21st, 2020

Was looking for a landscaper and mybuilder.com came up on my online search. Contacted the landscapers they recommended and the job was completed professionally. The mybuilder website was easy to use and provided all the information to assist me.

Thumbnail of user gemmac13
GB
1 review
0 helpful votes
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October 13th, 2015

I have used mybuilder.com a number of times to source tradesman - from laying a tile floor, to a bathroom refit, electrian and carpenter. I haven't experienced any issues - my dealing with the tradesman is always positive, prompt and the work to a high standard. I would only use this website to find a tradesman and have no hesitation in recommending their tradesmen!

Thumbnail of user richardb407
GB
2 reviews
10 helpful votes
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February 12th, 2018

From this site I went to a house at 9am and the Muslim lady expected me to work in her bedroom whilst the curtains were drawn and it was pitch black with her husband asleep in bed. I suffered it and did the job which was to change just the lower section of a sash window. The part which slides up. So after doing it the woman gave me a bad review. She expected for £100 for me to also completely sand the frame. That was not agreed and no company would have agreed it for only a £100. So I complained to Mybuilder but they let the negative review stay, and dropped my rating to 75% which google publicly displays on the top of the first page when you search my company name. This bad rating appears even higher in the page than my own company does. No options to remove it, even after cancelling my account. Mybuilder refuse to remove it and it costs me a lot of lost revenue. Fighting a legal battle now. Do not use these jokers. Only interested in themselves. No respect for the tradesperson.

Thumbnail of user jeanc316
GB
1 review
0 helpful votes
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October 7th, 2020

The site is easy to use and it helps to be able to see feedback for each tradesperson. I would advise anyone to check the tradesperson out and read what others have said about their work. Also, get several prices before committing. There is insurance offered by MyBuilder for work carried out - talk to the tradesperson and get more details from the website beforehand.

Thumbnail of user tollyd
GB
1 review
0 helpful votes
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October 2nd, 2013

MyBuilder is a great place to find the trades you want when you need them at anytime. Whats great is you can find out a lot about the trade you want from their profile and their feedback. It's also very handy because you can obtain several quotes for the job you post which is always recommended.

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Official site - MyBuilder helps you find great builders and tradespeople and review feedback for work they've done. 98% of jobs get matched to skilled tradesmen.

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MyBuilder S.
Typically does not respond to reviews

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