• MyBuilder

MyBuilder

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Overview

MyBuilder has a rating of 2.5 stars from 491 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MyBuilder most frequently mention customer service, shortlist fee, and fake jobs problems. MyBuilder ranks 5th among Contractors sites.

  • Service
    60
  • Value
    53
  • Shipping
    17
  • Returns
    19
  • Quality
    44

This company does not typically respond to reviews

Positive reviews (last 12 months): 14.3%
Positive
1
Neutral
0
Negative
6
102
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How would you rate MyBuilder?
Top Positive Review

“Fantastic Molehill landscapes”

Joanne P.
5/30/20

I am soo pleased with the job that Ben and his helper Bob have done! He is polite, courteous and conscientious! He has worked efficiently and effectively in digging and planting new borders for me! I love my garden more than ever. Great price. Great service and a lovely person too. Would not hesitate to recommend him... next year I want him to return to re turf the front lawn. Thanks Ben!

Top Critical Review

“Irresponsible and dangerous”

Charlie B.
10/21/24

I posted an ad on MyBuilder then selected a roofer to install some Velux windows in my house, based on them having decent reviews. Roofer stated he needed a down payment to purchase the windows, which seemed reasonable as it was approx £2000 worth. Roofer has now done a runner and it's only too late that I've looked into what MyBuilder claims is a verified review process: there's absolutely no verification required and anybody can claim to have hired a contractor simply to put reviews on there. Cost me £2000 to find that out

Reviews (491)

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Reviews that mention popular keywords

job (237) work (157) trades people (10) tradesman (54) money (40) customer service (8) tradesmen (93) customer reviews (5) builder site (8) great service (7) right person (5) trading standards (4)
Thumbnail of user chrisf50
GB
1 review
0 helpful votes
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August 1st, 2014

Have used this site three times for very different reasons and each time I have been very pleased with the outcome. The responses have been quick and the tradesmen I chose have all been polite, helpful and tidy as well as doing a good job.
I will always go to this website whenever I need help.

Thumbnail of user adamj51
GB
1 review
0 helpful votes
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May 10th, 2015

My builder are money grabbers who take money from trades people when they get shortlisted and never tell the customer that tradespeople have to pay for this service when customers shortlist more than 1 person and they don't get to quote on the job ive reported this to trading standards who are looking into this

Thumbnail of user merlyno1
GB
1 review
0 helpful votes
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April 23rd, 2022

I just wanted to say well done to Zac from Boss Gas Installation, he did a great job at remedying a leak on a gas pipe in my ceiling. He was very professional, and patient in finding the leak, he repaired the ceiling and left everything clean and tidy. I would highly recommend him and will be contacting him again and again. Merlyn

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Quality
Thumbnail of user davidt1575
GB
1 review
0 helpful votes
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September 21st, 2020

We felt comfortable with Gary and James. Everything explained to us. being elderly it was important to us we were'nt being over charged the job was completed to a high standard and we look forward to a nice new lawn in the future. Shirley

Thumbnail of user andreww66
GB
1 review
0 helpful votes
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March 10th, 2014

I have used MyBuilder.com on five occasions in my properties in Plymouth Devon and Caerphilly and all the builders i have used i have highly recommended. Mybuilder.com takes the hassle out of finding reputable builders and with the feedback reviews you can see other peoples past experiences before you contact and contract your jobs

Thumbnail of user billp533
GB
1 review
3 helpful votes
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May 11th, 2020

I've used this site a few times and haven't been disappointed yet. The companies on the site have been very good at contacting me when I've enquired about a job and have then delivered a great service.

Thumbnail of user johns6753
GB
1 review
0 helpful votes
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July 13th, 2020

We have used my builder several times and the tradesmen we have contacted we have found to be competent and fairly priced. We like the fact that you can see reviews of the tradesmen before asking them to quote

Thumbnail of user malinim1
Maine
1 review
0 helpful votes
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January 28th, 2015

We have used MyBuilder for three jobs since November 2014 for flooring, plumbing and carpentery. So far the jobs have been successfully executed and the tradesmen we used left the place neat and tidy. I have tried a couple of other sites before and I find MyBuilder is far better than them and their website is well designed and user friendly. I shall definitely continue to use MyBuilder for our future needs.

Thumbnail of user francescad2
GB
1 review
0 helpful votes
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November 26th, 2013

I have been using mybuilder.com for years. I have found tradesmen to redesign and install a new bathroom, rewire my office, and install a new lighting system in my kitchen, as well as a number of smaller jobs. It's a very user-friendly system, and I've found brilliant electricians, plumbers and decorators.

Thumbnail of user michaelp2261
GB
1 review
0 helpful votes
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May 21st, 2020

Recently had a small job - which involved a level of skill - to fix a TV to a hinged bracket on my wall. Got responses very quickly, and soon was able to hire someone who did a very good job for a good price. Very good service. This is the 2nd time I have used mybuilder.com, and on both occasions, a great service.

Thumbnail of user irenem354
GB
1 review
0 helpful votes
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June 29th, 2020

I have used Mybuilder on a number of occasions and have always been pleased with the quality of the completed works. The prices have always been as first quoted and all the people involved have been very professional. Would highly recommend.

Thumbnail of user honoratog
India
1 review
2 helpful votes
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December 5th, 2018

My Builder.com is a fantastic tool. I have found My Builder to be a terrific site, I have used My Builder on three occasions and each time the jobs have been completed to a high standard.
So I have no hesitation in highly recommending the site.

Thumbnail of user davidp929
GB
1 review
3 helpful votes
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September 28th, 2018

Got shortlisted for a job, so paid my builder. Went to quote, got job, arranged price, told customer on the day that i was running a bit late, got to the house, no answer, rang and rang, no answer, knocked and knocked, no answer. Went home, 2-3 days work lost, still no replies from texts and calls and voicemails... mybuilder say i dont qualify for my shortlist fee to be refunded.

Thumbnail of user markk63
GB
1 review
0 helpful votes
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March 11th, 2015

I have used mybuilder.com several times now, and I have been completely satisfied with the quality of the workmanship, all the guys that I have employed have been courteous and on time, and I would not hesitate to use the site again if I were to need an expert.

Service
Value
Thumbnail of user andreww650
GB
1 review
4 helpful votes
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January 24th, 2020

As a trademan, I have used MyBuilder for some time. That however has now come to an end due to their RIDICULOUS trading practises. Example:- I was invited to quote for a kitchen. This means the "Customer" found and invited me. Mybuilder then charged me £26.40 to accept the invite. Following this, the customer will not answer their telephone, has not read the messages I sent via MyBuilder, and has not responded to my text.

According to MyBuilder, this constitutes a "valid lead" and there is no recourse for a refund - in fact a flat refusal and standard response letter. This scenario has happened many times.

It is my belief that a lot of leads are completely fictional and there is no way to determine this before the event.

My advice to any traders is STAY AWAY unless you wish to literally give your money away

Thumbnail of user gurdiald
GB
1 review
2 helpful votes
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April 30th, 2020

I had an issue with my boiler during holiday and need a plumber urgently. I could not find one locally in Slough so went to My Builder. And got a call from George within 30 minutes and he could come round within 2hours. As the was during covet 19. George arrived and without 30 minutes fixed the fault and he charged me a reasonable rate which I was pleased with. I then found that he lives on Alasybury. Thanks to Mybuilder.

Thumbnail of user susiej3
GB
1 review
0 helpful votes
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May 11th, 2015

I've found electricians, Gas Safe engineers and plumbers on this site.
You simply put in your postcode and up come engineers suited to your needs who are near your postcode.
These engineers rely on good reviews from customers and I've found the whole experience rewarding. Well done, to mybuiler.com

Thumbnail of user paulineg1
Ireland
1 review
0 helpful votes
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August 8th, 2014

My Builder has been a godsend for us! We were having huge amounts of hassle even to get workmen round to quote for jobs and then we discovered the site. Problem solved! I have now posted 3 jobs and the tradesmen I selected have all been local, professional, reliable and good at what they do. We will be using them again but will also continue with My Builder for any new types of work as the reviews give you the reassurance that you are selecting trustworthy companies. I HIGHLY RECOMMEND THIS SITE! Well done and thank you.

Thumbnail of user stephenh869
GB
1 review
0 helpful votes
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July 14th, 2020

I've now posted three jobs on mybuilder 1plastering and 2 electric. Have been pleased with the response from the various tradesmen that have got in touch. Wouldn't hesitate to recommend the plasterer and the second electrician they both did very good jobs. Wasn't particularly happy with the first electrician his work was safe enough but I wasn't happy with the way he left part of the job. So make sure you read the feedback from other customers.

Thumbnail of user catherinel448
GB
1 review
0 helpful votes
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January 5th, 2021

I recently used My Builder to find a plasterer, an electrician and a decorator. In all cases, I received replies to my post very quickly from companies I subsequently hired to do the work in my home. Using the My Builder website meant that I could read reviews of these companies before I asked them to do the wiek. The website also kept me up to date at all stages of the process. I was happy with the service and would recommend My Builder to anyone looking to hire tradespeople.

Thumbnail of user davel229
GB
1 review
1 helpful vote
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August 19th, 2018

I used My builder to find a builder well what a load of cowboys my wife and i were ripped of for £6.5 thousand by Complete Property Services from Tiverton Devon his name was Dave Carpenter. Most of the work was done by a complete idiot who couldnt build a straight line if his life depended on it. Dave Carpenter was rude to my wife in the end we were glad to get rid of the firm. Since then i have heard of other home owners who have sufferd at the hands of My Builder, Com

Thumbnail of user beccied
GB
1 review
0 helpful votes
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December 5th, 2022

Well where do I start. I called Woodward&sons out because we had a leak coming in to my daughter's bedroom They was very fast in responding and Coming out to solve the problem we had. Very polite and Great communication and all work was in my budget would definitely Recommend Woodward&sons

Service
Value
Quality
Thumbnail of user johnj675
GB
1 review
2 helpful votes
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July 31st, 2018

As a tradesman, this site is shocking. You are charged for every shortlist that the *potential* customer makes. The reason I say potential is that a lot of them dont ever answer the phone when you call them, and you end up paying lots of money for nothing. Please do not use this, or rated people - much the same scammy service as this. Instead, find good tradespeople through recommendations and google. You are simply fueling this awful service. Even as a customer, you are likely to find chancers and individuals who claim to be experts in their trade, but are actually fakes and only want to rip you off. Proceed with caution.

Thumbnail of user shamshirs
GB
1 review
10 helpful votes
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May 20th, 2019

I have been with Mybuilder for over 4 years, I have seen many jobs advertised which in my honest opinion have been fake, Mybuilder is not a honest website, they take your money even, I believe they deliberately post fake jobs. I have been shortlisted with fake jobs, and they will not refund you in any way or form even if you contact mybuilder
Really disappointed with there service.

Thumbnail of user peterc301
GB
1 review
0 helpful votes
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May 13th, 2018

Late starter, but once on the job very good and gets on with his work with minor distractions attending to his mobile phone now and then. Good work and I would recommend him to other customers. David Sylivester is polite and interactive.

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