• MyBuilder

MyBuilder

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Overview

MyBuilder has a rating of 2.5 stars from 491 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MyBuilder most frequently mention customer service, shortlist fee, and fake jobs problems. MyBuilder ranks 5th among Contractors sites.

  • Service
    60
  • Value
    53
  • Shipping
    17
  • Returns
    19
  • Quality
    44

This company does not typically respond to reviews

Positive reviews (last 12 months): 14.3%
Positive
1
Neutral
0
Negative
6
102
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How would you rate MyBuilder?
Top Positive Review

“Fantastic Molehill landscapes”

Joanne P.
5/30/20

I am soo pleased with the job that Ben and his helper Bob have done! He is polite, courteous and conscientious! He has worked efficiently and effectively in digging and planting new borders for me! I love my garden more than ever. Great price. Great service and a lovely person too. Would not hesitate to recommend him... next year I want him to return to re turf the front lawn. Thanks Ben!

Top Critical Review

“Irresponsible and dangerous”

Charlie B.
10/21/24

I posted an ad on MyBuilder then selected a roofer to install some Velux windows in my house, based on them having decent reviews. Roofer stated he needed a down payment to purchase the windows, which seemed reasonable as it was approx £2000 worth. Roofer has now done a runner and it's only too late that I've looked into what MyBuilder claims is a verified review process: there's absolutely no verification required and anybody can claim to have hired a contractor simply to put reviews on there. Cost me £2000 to find that out

Reviews (491)

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Reviews that mention popular keywords

job (237) work (157) trades people (10) tradesman (54) money (40) customer service (8) tradesmen (93) customer reviews (5) builder site (8) great service (7) right person (5) trading standards (4)
Thumbnail of user garryd7
GB
1 review
4 helpful votes
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April 15th, 2017

I run a small property maintenance business in Stockport, and thought like many it would help me to boost my customer base by joining "My builder" I was invited directly by a customer, to price decorate a hall-stairs-landing, as she had seen previous work I'd done. When you respond to an invite you are automatically charged a fee for that lead.(£15 in my case) I went round at time to suit, went through the whole job with her, priced it all up to be told by her that she never had any intention of having the work done. She just wanted to see how much was saving by doing it herself! I complained that it was wrong of them to expect £15 payment for this as surely this must have come up during their so called rigorous screening process?! No answer other than basically tough. Pay up. It the idea is good in principle but ultimately a lot of people use this service as a fact finding exercise to save them the legwork. Which is one reason why I feel that when a tradesman does get a job through them, they boost the price to compensate for this shortfall costing in dead leads.

Thumbnail of user johnd3671
GB
1 review
2 helpful votes
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May 4th, 2020

This platform is excellent, it helps to get a variety of opinions from different tradesmen / Builders thus increasing your knowledge of building in general. A really helpful tool. L

Thumbnail of user zaida22
GB
1 review
11 helpful votes
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August 30th, 2017

Greedy misleading service from mybulider. Giving out wrong prespective to tradesmen and over charging. Even when you brimg it to their attention (and they acknowledge it) they still see this is not pauseable to rectify the problem. Will not use again.

Thumbnail of user paulr148
GB
1 review
11 helpful votes
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February 21st, 2016

Feel very dissapointed with the service they provide.

You expect that the tradesmen listed are quality, realiable and trustworthy.

We had our money basically stolen by a tradesmen registered on the site, came round to view the job, we paid a deposit, and never saw him again.

The tradesmen did this to a few people from the mybuilder.com website which shows you how slow they were to react.

We did not recieve any help trying to get our money back
Or any decent advice on how to.
Or at the very least an apology.

I will never use a company like this again, you cannot trust the ratings, and you cannot trust the website.

Thumbnail of user janetn199
GB
1 review
0 helpful votes
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June 23rd, 2020

Very pleased with my new gas hob fitted really nice chaps job done well only waited a few days to get done My only downside is I didn't receive any proof of the job being done yet.

Thumbnail of user fionam106
GB
1 review
0 helpful votes
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August 25th, 2020

I have used this site on a number of occasions, no matter how big or how small the jobs have been I have always found someone who fits the bill and does a great job, I no longer have to nag and moan to my husband when I need something done around the house, I am happy and he is happy.

Thumbnail of user ar520
GB
1 review
0 helpful votes
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June 27th, 2020

Very helpful builder. He was efficient, very willing to help. Provided drawings of what I wanted. Came up with some other good ideas. Job not yet complete. Looking forward to working with him.

Thumbnail of user elaineg45
GB
2 reviews
1 helpful vote
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June 8th, 2017

Mr. Mark Acton Smith has recently decorated our living room. We are very happy with his work. He is extremely good and a pleasure to talk to. Always happy and punctual. Highly recommended.

Thumbnail of user steves368
GB
1 review
9 helpful votes
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June 16th, 2017

I had the misfortune to sign up to these bandits. I paid for leads £25 each and never actually got any work. Why? Because mybuilder elaborated the job leads to make them sound better than they were, people who wanted inflated insurance quotes, people just bored who had nothing else to do, people who wanted you to give them free advice. But no real leads that would lead to work.
The last straw came when I contacted a client from mybuilder who told me she did not want the work doing as she had changed her mind. I asked her to email mybuilder to let them know so they might consider not charging me the £25 fee (there is no phone number only email) Mybuilder said i would have to pay the fee, so I refused and said I was done with them. I then find out that they have left a tag on google when my company name comes up that reads. This user has been permanently restricted from using mybuilder.com. I had not even done any work through them and they have black listed my name like some shoddy setup!... I left this review on Trustpilot but Mybuilder had it removed, they are a paying customer and thats how they appear so squeaky clean. Bad reviews are removed! Beware of mybuilder they are just parasites who bully and lie to make. MONEY!

Tip for consumers:
A wolf in sheeps clothing

Thumbnail of user johna2316
GB
1 review
0 helpful votes
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July 6th, 2020

Found an excellent provider through My Builder could not have been more impressed all round. I will certainly recommend My Builder to my friends if they need a comparable job doing.

Thumbnail of user brianp75
GB
1 review
0 helpful votes
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October 12th, 2015

This website has been a Godsend. Lots of rated competent tradesmen to choose from and the chance to praise them or leave the honest truth after the work is carried out.

Thumbnail of user katyaw1
Bulgaria
1 review
0 helpful votes
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May 13th, 2015

This is the 3d plumber that i had coming to deal with the problem i had with the hot water in the flat.
I was so pleased with Safet, He came not only on time of our appointment, but within 30 min he identified the problem, which the other 2 could not see,
I could not believe it, Words can nod describe how grateful i am for his professional job, And the charge is within the London range, But what is most important is that any penny is worth giving him:-) Thank you again

Thumbnail of user andrewb900
Georgia
1 review
3 helpful votes
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May 5th, 2020

As a client, mybuilder worked really well, received quotes within a day of posting a job, chose the tradesman for me and after that all other communication was through the phone.

Thumbnail of user zachm30
GB
1 review
2 helpful votes
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June 15th, 2018

I had a review which they confirmed was taken down after the tradesman contacted them asking them to take it down, which they did. This tradesman is now being investigated by their professional body.

USE AT YOUR OWN RISK.

Thumbnail of user davidc3637
GB
1 review
0 helpful votes
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September 19th, 2020

Excellent job by a professional tradesman. Very good he carried out survey explained what would be done and completed the project on time on time. I would use them again.

Thumbnail of user bobw471
GB
1 review
0 helpful votes
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August 7th, 2020

Using My Builder was the right thing to do, we found Global tree and landscaping through them, Nick and his team did an excellent job, just as we wanted and more than helpful.
Bob & Diane.

Thumbnail of user julied765
GB
1 review
0 helpful votes
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February 22nd, 2022
• Updated review

I had used Paul cotterill fencing to do a job last year I was so pleased with his work and professionalism that I have just used him again to do another fencing job I would 100% recommend him to anyone please consider him for your job

Service
Value
Quality
Fencing
November 14th, 2021
• Previous review

I used Paul cotterill to do my fencing job he came and looked at the job gave me a quote I excepted it I am so pleased with his work he was very nice and professional I would definitely use him again and I would certainly recommend him

Service
Value
Quality
Thumbnail of user marjebined
GB
1 review
0 helpful votes
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July 13th, 2020

Great service and very reasonable on price, D&C Damp Proofing, very professional, and honest, Dean, completed my job to a high level of standard, cannot fault them.
Highly recommended

Thumbnail of user danr729
GB
1 review
13 helpful votes
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January 16th, 2020

Registered as a building company in October 2019. We just got ripped off. We have been shortlisted by no less than 15 customers who all shortly afterwards either rejected us without allowing us to give a quote, or simply never replied at all. It is the second time we have complained to Mybuilder but it falls on deaf ears. They would only refund one customer - because she told us no within 7 minutes of shortlisting. They didn't care if the others said the same 30 minutes later, half a day later, even two days later. Their fees have caused our new business so many problems and are literally bankrupting up. We cannot afford to be ripped off any longer so have gone to Checkatrade. You pay a monthly set fee, and no more. In addition, they have a proper care package for businesses, i. E. advice, details of debt recovery agencies for debt cases, and general support. If a complaint is made that you feel is unfair, they will investigate and take control - if they agree, they will remove it and sometimes, depending on the case, remove the customer from their database. Mybuilder do none of this. They refused point blank to assist when a rogue landlord subjected our staff to unsafe working premises, and then refused to pay his bill. They are a total rip off, and i am yet another builder going to Trading Standards about this.

Thumbnail of user lisav308
GB
1 review
2 helpful votes
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May 4th, 2020

Went on your website at 630am posted my job got local expert locksmith Birmingham phone us at 7am was round by 8am finished job by 825am his name was ray very efficient quick weve had no problem since got 12mnth guarantee was soo relieved to get a workman out soo quick had several others who phoned later but the early bird catches the worm only gripe was it wasnt cheap but you pay peanuts get monkeys soo yes will use u guys again high five thanks guys

Thumbnail of user eileenb176
GB
1 review
2 helpful votes
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April 30th, 2020

Very happy with our work done, very versatile young man reliable and thorough. Everything was left in clean and tidy condition, he has many skills he can call on...

Thumbnail of user patm134
GB
5 reviews
8 helpful votes
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April 17th, 2017

Terrible, had a builder who missed 3 appointments when he tried again I told him not to bother and he texted me insults, mybuilder rejected my reviews, did not swore, no rude words were used just told what happened which was 'I got insulted by one of the mybuilder traders', then looked at who owns this company, which is a Notz in America, and there is a sister company, something fishy there somewhere that Notz I do not think he exists, another 'take me for a ride'.

Thumbnail of user paulb2864
GB
1 review
4 helpful votes
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May 2nd, 2021

I bought a big old house in need of total refurbishment I advertised my job and had replies almost instantly, the carpenter was named Jem thomas off my builder, I had bought 400 meters of 8 inch solid oak skirting, I gave him a key as I was working full time, to cut a long story short he used no nails adhesive leavening gaps up to a quarter of an inch I was horrified, it cost me 1500 pounds to put the job right it's now been drilled oak dowled and looks brilliant, I made a complaint to my builder there responded by blocking me

Thumbnail of user nigelp42
GB
1 review
0 helpful votes
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June 24th, 2020

Anthony Bennett was excellent in rebuilding my wall& pillar, I am pleased as punch with what he did. He is not only a very skilled worker, but also a very very nice man. As are his workers.

Thumbnail of user lorrainew58
GB
1 review
0 helpful votes
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August 23rd, 2018

After putting a request on my builder for a kitchen fitter, I was contacted by WILSH PROPERTY, lewis has done a very good job and myself and my family are very pleased with the end result, would recommend him to anyone who wants cupboards put in their kitchen, LORRAINE IN RAMSGATE

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