• MyBuilder

MyBuilder

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Overview

MyBuilder has a rating of 2.5 stars from 491 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MyBuilder most frequently mention customer service, shortlist fee, and fake jobs problems. MyBuilder ranks 5th among Contractors sites.

  • Service
    60
  • Value
    53
  • Shipping
    17
  • Returns
    19
  • Quality
    44

This company does not typically respond to reviews

Positive reviews (last 12 months): 14.3%
Positive
1
Neutral
0
Negative
6
102
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How would you rate MyBuilder?
Top Positive Review

“Fantastic Molehill landscapes”

Joanne P.
5/30/20

I am soo pleased with the job that Ben and his helper Bob have done! He is polite, courteous and conscientious! He has worked efficiently and effectively in digging and planting new borders for me! I love my garden more than ever. Great price. Great service and a lovely person too. Would not hesitate to recommend him... next year I want him to return to re turf the front lawn. Thanks Ben!

Top Critical Review

“Irresponsible and dangerous”

Charlie B.
10/21/24

I posted an ad on MyBuilder then selected a roofer to install some Velux windows in my house, based on them having decent reviews. Roofer stated he needed a down payment to purchase the windows, which seemed reasonable as it was approx £2000 worth. Roofer has now done a runner and it's only too late that I've looked into what MyBuilder claims is a verified review process: there's absolutely no verification required and anybody can claim to have hired a contractor simply to put reviews on there. Cost me £2000 to find that out

Reviews (491)

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Reviews that mention popular keywords

job (237) work (157) trades people (10) tradesman (54) money (40) customer service (8) tradesmen (93) customer reviews (5) builder site (8) great service (7) right person (5) trading standards (4)
Thumbnail of user catherinew956
GB
1 review
0 helpful votes
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September 17th, 2023

I advertised for someone to clear all weeds from my front and back garden. Patrick came on time and did a fantastic job at an extremely reasonable price. I highly recommend him to anyone who is interested in hiring a punctual,pleasant and hardworking person
Catherine Wilson Sept 16 2023

Tip for consumers:
The gardener I chose was fantastic

Service
Value
Quality
Thumbnail of user micheler6
GB
1 review
1 helpful vote
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October 7th, 2013

This website made it very easy to find specific skills for all kinds of jobs. The user feedback really helped select a tradesman. I have had nothing but excellent results and would not hesitate to recommend

Thumbnail of user sarahn20
GB
1 review
0 helpful votes
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November 8th, 2013

I use this website constantly. We moved into a property in August which needed work and I have found fantastic gas fitters, decorators, electricians, builders. You can read the reviews so you know that they are reliable. Brilliant site.

Thumbnail of user alisap3
Australia
1 review
0 helpful votes
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August 10th, 2015

MyBuilder is my go to site when we need work done. We started using it about four years ago when we bought our house and have had a great experience so far. It's easy to post photos and describe the job - particularly good if you're not sure exactly which sort of tradesman you need. I also like using smaller, local tradesmen rather than the bigger companies - they always do a great job as they are keen to promote themselves. Feedback is everything on MyBuilder.

Thumbnail of user pagant
GB
2 reviews
2 helpful votes
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February 23rd, 2015

I have only been using Mybuilder since March 2014, but in that time I have come across some great tradesmen. The website itself is easy to use and a lot of traders are registered there from electricians to builders, plumbers to decorators.
When you advertise a job you don't wait long before a tradesman contacts you.
My latest job was to have my switches and sockets changed and Phillip Dunn from PD Electrics sent two of his team over Brian and Dan and they were fitted in an hour.
Mybuilder was the website I chose and mybuilder has delivered on more than one occasion.
If you need any job doing no matter how small go directly to Mybuilder, do not pass go and get a first class job done!

Tip for consumers:
If you need a job doing fast and do not know any tradesmen for the job - go to Mybuilder - IT WORKS!
I won't go anywhere else now!

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Value
Thumbnail of user mikee46
GB
1 review
2 helpful votes
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May 17th, 2015

I have used this site for all the jobs I cant do in my house...
Double glazing, electrical work, tiling, fitting a bathroom suite.

It is far easier than using the Yellow Pages...

The feedback system really helps you choose the right person

Service
Quality
Thumbnail of user rurhl
GB
1 review
0 helpful votes
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March 18th, 2022

If you want a heating engineer, look no further than NG Heating Services. They diagnosed my water problem which no-one else had been able to do, researched the best water softener for my circumstances and fitted it efficiently. Charles and his colleague arrived promptly and could not be faulted for efficiency, charm and friendliness. There was a small leak subsequently and this was dealt with within 2 days.

Products used:
Water Softener

Service
Quality
Thumbnail of user lorrainet114
GB
1 review
0 helpful votes
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March 14th, 2021

Posted an urgent cry for help for a gas engineer after my dad accidently drilled a hole in the gas pipe within 10 minutes I got the response I needed from Phil Johnson Gas Engineers. He came out early next morning got it sorted re-plastered over the tiles he had to remove and isolated my dad's fire as he noticed there was a gas leak on that too! (no extra charge) 100% recommend this guy

Tip for consumers:
not applicable

Products used:
not applicable

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Quality
Thumbnail of user alit16
GB
1 review
0 helpful votes
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March 5th, 2015

An excellent site well mapped out and a hassle free way of sourcing quality trades people, you can see genuine feedback from other people who have used the trade men which is very helpful when making your decision
We have been doing a number of jobs to our home and on all occasions have found the whole experience faultless i would not hesitate in recommending friends and family to the site and also any trade men that i know i will send the link for them to sign up
A very happy customer

Service
Value
Shipping
Quality
Thumbnail of user robs413
GB
1 review
4 helpful votes
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February 17th, 2020

Hi used a builder based over in lower bar hurst. Jobs were done to a good standard. However the actual builder just stood there giving orders and smoking & every sentence he said he's a builder. So annoying. He had to guy ls working for him who were absolutely superb, but he just treated them like slaves! Watch out for this fake slave worker ( colin. Seward). Builder my foot

Thumbnail of user helenb508
GB
1 review
0 helpful votes
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July 6th, 2020

I was very impressed with the site. After describing my job (carpet fitting) I had three trades people contact me for estimates. They were all very professional and helpful. It finally came down to price. I would use this site again.

Thumbnail of user sallyb279
GB
1 review
0 helpful votes
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August 25th, 2020

Although the start of the contract was delayed, due to an over run of the job before, Steve from AGH Plastering kept us informed, turned up early the following day, and worked through. The walls were very dry and sucking the water out of the plaster, making the job more difficult for Steve and his team. But nothing phased them. Within 2.5 days we had three rooms re plastered and all cleaning up done. Very pleased with the quality of the work, their professionalism, and their friendliness. Will keep a note of their number, if I ever need another plastering job done, they will be top of my list.

Thumbnail of user irenea79
GB
1 review
2 helpful votes
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May 4th, 2020

As a customer I found MyBuilder a great asset for getting quotes quickly and for being able to see tradesmen reviews.
My only difficulty was deciding which one to choose as they all came highly recommended!
Would use this service again.

Thumbnail of user alang31
GB
1 review
1 helpful vote
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November 5th, 2014

I've used my builder.com three times now and see no reason OT to use them in the future. In each case I've received a variety of quotes so its wise to obtain and / or invite at least 3 firms to quote. One job had a quote of twice the the price of the firm we used.
We have found all the companies to be reliable, clean, courteous and professional.
It's a good system.

Tip for consumers:
Make sure you shop around, don't assume all firms charge the same - they don't!

Thumbnail of user philg9
GB
1 review
0 helpful votes
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November 14th, 2013

I've used this site for a few years. It's very easy to use and gets tradesmen in touch very quickly. I've had Electricians, Carpenters, Plasterers and more. Always been pleased with service provided. All of the tradesmen on this site will want your positive feedback so they will surely do a good job.
I also like the Q&A feature, if you're a diy enthusiast & have got a question regarding jobs you're doing then you can post it on the site and tradesmen will offer free answers and advice.

Thumbnail of user lizp24
Germany
1 review
0 helpful votes
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August 10th, 2015

I've used my builder.com for several jobs whilst doing up a buy to let property. All the tradespeople I've used so far have been honest, fair in price, and responsive to correspondence. I normally get a fair few response from tradespeople who are keen to work, and they've always turned up on time, given a reasonable quote and been reliable if appointed. It's made life much easier, and the review feature gives you confidence in who you choose to work with. I'll be continuing to use the website from now on rather than our local forum.

Thumbnail of user johnm443
GB
1 review
0 helpful votes
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March 19th, 2015

Excellent site allows you to invite 5 tradesmen of your choice based on their feedback and also you can look at others who express an interest. I have had very mixed results with tradesmen I have hired in the past but I have had 3 jobs completed from my builder and they were all done to a high standard for very competitive prices. Next time I need work done, I'll definitely hire through my builder

Thumbnail of user connier186
GB
1 review
0 helpful votes
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June 29th, 2020

I had my wall fixed as it kept getting knocked down by annonymous vehicles the builder was really polite and helpful, arrived in time and was very professional, I an more than happy with the work he carried out and would definitely recommend him

Thumbnail of user jasvinderb
GB
1 review
0 helpful votes
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January 25th, 2014

I've had several jobs undertaken at my home by tradesmen (and women) that I have found on myBuilder. Having always heard about cowboy builders on tv I was very reluctant to hire someone. But myBuilder is a fantastic place to find reliable, friendly tradesmen.

Thumbnail of user judithd278
GB
1 review
0 helpful votes
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August 12th, 2021

After struggling using other sites to find reliable tradesman, this site came up trumps. The site was very easy to use. We had multiple jobs we needed doing so had to post our requirements separately but it was easy to do. Within hours we were given a number of tradesmen to review. Each had a profile making our selection easier. The whole process from then on was slick and the tradesmen we used were of good quality and quoted reasonable prices. We have since recommended both the site and one of the tradesman to friends and family. We will be using the site again.

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Quality
Thumbnail of user annb687
GB
1 review
2 helpful votes
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February 23rd, 2020

I would like to thank Paul & Lee for my beautiful bathroom their advice was first class and their workmanship was excellent. I will be contacting them again in the very near future when I have a new kitchen.

Thumbnail of user roys456
GB
1 review
0 helpful votes
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August 25th, 2020

So far i have used 2 contractors from this site one for a garden tidy up and one to lay flooring and fit kitchen door absolutely perfect site to find any tradesmen very satisfied with both contractors and would recommend the use of my builder first rate service and like the ad on TV it says it all and you get first class professionals

Thumbnail of user donaldf206
GB
1 review
0 helpful votes
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July 14th, 2020

Apex Construction has done great work on our property: first, Ben and Ashley built us a new chimney, and now they are working on a lovely reclaimed brick garden wall for us. We look forward to greeting Ben and his team every day that they are here, as they are a total pleasure to have around. They also are extremely neat and clean, and don't leave messes behind for others to clean up. I should add that, prior to locating them via the internet, we had never heard of them and knew none of them. And now we feel as though not only have we met great contractors, but, even better, we've met some really delightful, wonderful people! So, thanks, Kelly, Ben, Ashley, Will, and Les (the leader of "the clan") (and thanks to little George, too, for stopping by!):-)

Thumbnail of user lizb41
GB
1 review
0 helpful votes
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October 12th, 2015

Used this site 3 times now and found great guys to do the jobs (plumber/gas fitter, staircase/Joiner, tiler/ all round diy guy.
Really easy site and process to use, as a single girl, totally brilliant for sorting out the wheat from the cowboys!

Thumbnail of user virginiah6
GB
1 review
0 helpful votes
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December 22nd, 2014

MyBuilder helped me find three excellent tradespeople for paving, driveway and wooden flooring. Three projects that were very very reasonably priced but with a first class finish. Definitely restored my faith. It was very easy to post the project I needed and I received responses very quickly.

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Quality

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MyBuilder S.
Typically does not respond to reviews

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