• MyBuilder

MyBuilder

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Overview

MyBuilder has a rating of 2.5 stars from 491 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MyBuilder most frequently mention customer service, shortlist fee, and fake jobs problems. MyBuilder ranks 5th among Contractors sites.

  • Service
    60
  • Value
    53
  • Shipping
    17
  • Returns
    19
  • Quality
    44

This company does not typically respond to reviews

Positive reviews (last 12 months): 14.3%
Positive
1
Neutral
0
Negative
6
102
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How would you rate MyBuilder?
Top Positive Review

“Fantastic Molehill landscapes”

Joanne P.
5/30/20

I am soo pleased with the job that Ben and his helper Bob have done! He is polite, courteous and conscientious! He has worked efficiently and effectively in digging and planting new borders for me! I love my garden more than ever. Great price. Great service and a lovely person too. Would not hesitate to recommend him... next year I want him to return to re turf the front lawn. Thanks Ben!

Top Critical Review

“Irresponsible and dangerous”

Charlie B.
10/21/24

I posted an ad on MyBuilder then selected a roofer to install some Velux windows in my house, based on them having decent reviews. Roofer stated he needed a down payment to purchase the windows, which seemed reasonable as it was approx £2000 worth. Roofer has now done a runner and it's only too late that I've looked into what MyBuilder claims is a verified review process: there's absolutely no verification required and anybody can claim to have hired a contractor simply to put reviews on there. Cost me £2000 to find that out

Reviews (491)

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Reviews that mention popular keywords

job (237) work (157) trades people (10) tradesman (54) money (40) customer service (8) tradesmen (93) customer reviews (5) builder site (8) great service (7) right person (5) trading standards (4)
Thumbnail of user virginiah6
GB
1 review
0 helpful votes
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December 22nd, 2014

MyBuilder helped me find three excellent tradespeople for paving, driveway and wooden flooring. Three projects that were very very reasonably priced but with a first class finish. Definitely restored my faith. It was very easy to post the project I needed and I received responses very quickly.

Service
Quality
Thumbnail of user clareo5
GB
1 review
0 helpful votes
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February 24th, 2016

This is a good way of getting big and small jobs done and it must be helpful for builders and associated trades who can organise their time better. Using reviewed builders makes it safer for everyone although you might need to check skilled people are part of their appropriate regulatory bodies too. All the people I have used have been great and the job has got done with the minimum fuss. The process is simple and straightforward. It's a good organisation.

Thumbnail of user annak31
GB
1 review
1 helpful vote
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November 11th, 2013

I have used this site for the last year.
It started when I needed a quick quote and a job done fast but to a good standard.
Now I also use it for our Resident Company.

It provides a good base of different trades located around you, where ever you are, and you can check previous feedback on a tradesmen to put your mind at rest.

You also get a peace of mind that they were checked and all insured (if applicable).

I found this site very useful, and am keep coming back over and over again.

Thumbnail of user janp178
GB
1 review
2 helpful votes
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May 4th, 2020

I was very pleased with the fast response from tradesmen for the job advertised. Had a visit and a quote within days and the work carried out was brilliant, and at a much better price than I had been quoted elsewhere. Would definitely use MyBuilder again - though most work would go to the tradesman employed on this occasion - only need to look elsewhere if it is something they could not do.

Thumbnail of user margareth544
GB
1 review
0 helpful votes
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September 2nd, 2020

I was very happy with the response from using my builder. I have used this website before with great results.
You can read reviews before you commit to a tradesman and as they know you will be posting a review it is in their best interest to do a great job.
I used KB building services and would definitely recommend. Prompt responses to e mails and messages. Job completed quickly and efficiently, tidied all areas and took all rubbish away.

Thumbnail of user willw21
GB
1 review
2 helpful votes
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October 21st, 2014

I found mybuilder a good way of getting tradesman in for work. I like how you can post the job and get people who know that they can fix it replying. You can view their feedback and pictures before agreeing to get the work done so it's safer than picking someone at random.

Service
Value
Thumbnail of user koni
GB
1 review
0 helpful votes
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July 6th, 2020

An ideal way to find a tradesman. We wanted someone to fit our laminate flooring. Flooring shops didn't want to quote only for labour and we were struggling to find someone to do it through the internet and yellow pages type websites. But with MyBuilder, we posted the job and a few hours later we had great offers from good tradesmen (100% positive reviews by other clients). We were very happy with the outcome and the price and from now on this will be the first place to look at when we need a builder/specialist!

Thumbnail of user naveens2
GB
1 review
0 helpful votes
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August 6th, 2014

I have used this website a number of times and can safely say it has delivered on every occasion. The website makes it easy for people who need someone they can trust to do tricky jobs in and around the house - it has not failed me once! Great work!

Thumbnail of user iainn
GB
1 review
0 helpful votes
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July 6th, 2020

I like this site because the tradespeople come to you rather than your having to ring round to find them. My experience with all the people I have hired has been positive. Messaging is simple and quick.

Thumbnail of user eb619
GB
1 review
3 helpful votes
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June 7th, 2017

We are a loft conversion company thinking we would give my builder a try. To register and to supposedly test your knowledge they asked 10 questions as to what is involved in the work. The questions were so basic that anyone with even limited knowledge could answer them, not good when you are altering the structure of the property. No vetting no qualification check.
They email leads and you click if interested, if the customer short lists you And probably a few others My Builder charges you. Half the shortlist customers
Had no idea what they really want, others just want to pick your brain. You have no come back regarding the fee you've paid for time wasted leads. Take a tip
Better to spend the money in newspaper adds. At least you vet your own leads. All my builder cares about is getting your money not getting you work

Thumbnail of user tc266
GB
1 review
0 helpful votes
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July 6th, 2020

Needed to find an electrician so decided to try my builder. Didn't have lots of replies, but the ones I did receive were able to help.
I would recommend using and I will definitely come back when I need another trade

Thumbnail of user rebeccar18
GB
1 review
0 helpful votes
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April 24th, 2014

I love the my builder site! It makes it so easy to find good reliable tradesmen, i have found a plumber, joiner, electrician, plasterer and tiler and have used them all on more than one occasion. Great site, definitely worth using!

Thumbnail of user nicka34
GB
1 review
1 helpful vote
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November 12th, 2014

We've used MyBuilder consistently since 2010, and have always found good, reliable tradesman at a fair price. Tradesman are very conscious of the fact that a bad review could adversely effect their rating and as a consequence their work.

Highly recommended.

Thumbnail of user doonew
GB
2 reviews
0 helpful votes
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July 31st, 2020

Easy to use and best way to find a tradesman for anything! I never use anyone else especially when you don't have any contacts in any trade. Even if I had I would still trust this site more than personal recommendation.

Thumbnail of user mikep97
Mike P.
GB
1 review
1 helpful vote
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December 1st, 2014

I have used MyBuilder three times for different trades, carpentry, electrical and fitting flooring. Each time the website has helped in planning the work to be undertaken, getting the wording right to help tradespeople decide whether to quote, being able to see profiles of local tradespeople and their feedback before inviting them to quote.

I have felt in charge of the process throughout. My details, apart from postcode, are not shared with the tradespeople until I want them to quote.

Tradespeople on My Builder are also keen to keep their reputation for repeat work and good feedback is therefore important.

Tip for consumers:
The choice of words for your job description, which are limited, needs to be thought out clearly to enable tradespeople to quickly decide whether to quote for your job.

Service
Quality
Thumbnail of user bridgetp3
GB
1 review
0 helpful votes
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April 28th, 2015

MyBuilder is very simple to use and covers more trades than I think I'd ever need! I've used it 5 or 6 times and always been very happy with the tradespeople I've used, who have been prompt polite and most importantly, very skilled. They've also charged me what I consider to be reasonable rates for the work carried out. I now use MyBuilder as the first port of call for any jobs I need doing.

Thumbnail of user cherylp203
GB
1 review
2 helpful votes
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March 30th, 2019

Carl kept us informed at all times as to what was happening. He turned up as stated with his, very polite son (Chris) on time. The work carried out was just as we wanted it, and how we wanted it. Good job, well done. We're getting him back to do another job for us cos we was so impressed. Thank you very much.

Thumbnail of user stephenb967
GB
1 review
0 helpful votes
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July 14th, 2020

Have used this site many times now to find various trades people.
Easy to use & your requirements are put on the system for suitable workmen to reply to.
Your can read reviews of previous work completed & view their websites.
All in all very good & recommend.

Thumbnail of user matthews40
GB
1 review
0 helpful votes
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June 18th, 2014

I have used this website for the past 18 months. I had been project managing an extension (without having to use a building company). This is an excellent website to source local and highly recommended tradespeople. They all have done excellent jobs as per specification. I shall be using this website as my first port of call at any time.

Thumbnail of user roberth2089
GB
1 review
1 helpful vote
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May 5th, 2020

Easy to use and had a reasonable choice of local tradesmen allowing you to see their profiles and most important previous customer reviews. Our builder did a fantastic job and we're extremely pleased with the result.

Thumbnail of user gigip12
GB
1 review
0 helpful votes
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July 13th, 2020

Every time when I need a tradesman I reach my builder. It is great to find a professional quick and easy. It's literally the best website ever. So helpful and for people who don't know any tradesmen it's fantastic. Highly recommend it to everyone

Thumbnail of user jaynec6
GB
1 review
0 helpful votes
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March 20th, 2015

I have used My Builder 3 times up to now & have just posted another job. I like that you can read reviews of the tradespeople first it just makes me feel more comfortable before inviting someone I don't know in to my home.

Service
Thumbnail of user hughesh5
GB
2 reviews
26 helpful votes
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February 4th, 2020

I have been a member for 12 months and I can honestly say that my builder is a complete rip off and the only ones making money is them, you will often get shortlisted then charged and no contact from the job poster or a nice message to say sorry we have sorted the job now and you won't even get to price the job, its about time my builder was shut down and sued for making fictional customers, really bad company, please stay well away

Thumbnail of user rays146
GB
5 reviews
10 helpful votes
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October 3rd, 2018

Used My Builder recently relying on their professional recommendations with vetted professional tradesmen was found not to be true.The experience received from My builder after sending a complaint with their recommended Builder was appalling no feed to answer complaint has been received to justify the builders non professional skill and honesty to full fill quoted work in a trust worthy manor. After finding out other customers have also been effected with the same builder am surprised this builder is still recommended to gain further work. This review has been written to safe guard other clients trusting My Builder for honest tradesmen

Thumbnail of user paulc93
GB
1 review
0 helpful votes
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April 23rd, 2014

I have used mybuilder.com for several jobs that needed to be done at my home. Its incredibly easy to use and I have hired tradesmen to do plumbing, electrical, flooring, decorating, maintenance etc. I can honestly say that every professional I employed completed the jobs to a high standard and in a timely manner. Their quotes were very competitive.

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Official site - MyBuilder helps you find great builders and tradespeople and review feedback for work they've done. 98% of jobs get matched to skilled tradesmen.

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MyBuilder S.
Typically does not respond to reviews

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