• MyBuilder

MyBuilder

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Overview

MyBuilder has a rating of 2.5 stars from 491 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MyBuilder most frequently mention customer service, shortlist fee, and fake jobs problems. MyBuilder ranks 5th among Contractors sites.

  • Service
    60
  • Value
    53
  • Shipping
    17
  • Returns
    19
  • Quality
    44

This company does not typically respond to reviews

Positive reviews (last 12 months): 14.3%
Positive
1
Neutral
0
Negative
6
102
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How would you rate MyBuilder?
Top Positive Review

“Fantastic Molehill landscapes”

Joanne P.
5/30/20

I am soo pleased with the job that Ben and his helper Bob have done! He is polite, courteous and conscientious! He has worked efficiently and effectively in digging and planting new borders for me! I love my garden more than ever. Great price. Great service and a lovely person too. Would not hesitate to recommend him... next year I want him to return to re turf the front lawn. Thanks Ben!

Top Critical Review

“Irresponsible and dangerous”

Charlie B.
10/21/24

I posted an ad on MyBuilder then selected a roofer to install some Velux windows in my house, based on them having decent reviews. Roofer stated he needed a down payment to purchase the windows, which seemed reasonable as it was approx £2000 worth. Roofer has now done a runner and it's only too late that I've looked into what MyBuilder claims is a verified review process: there's absolutely no verification required and anybody can claim to have hired a contractor simply to put reviews on there. Cost me £2000 to find that out

Reviews (491)

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Reviews that mention popular keywords

job (237) work (157) trades people (10) tradesman (54) money (40) customer service (8) tradesmen (93) customer reviews (5) builder site (8) great service (7) right person (5) trading standards (4)
Thumbnail of user margareth1608
GB
1 review
0 helpful votes
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February 1st, 2023

I was looking on MyBuilder this morning for an electrician to do a job outside. Sean Shear called and was round within half an hour of me putting request on site. Did a great job. I would certainly recommend him and I will certainly use him again.

Service
Value
Thumbnail of user rogersg3
GB
1 review
4 helpful votes
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April 29th, 2020

I was new to online sites for building services. I put in 'looking for carpenter' and up popped Mybuilder along with zillions of other some well known sites (don't get hook on a company you recognise as it's been around for yonks... if you get my drift). Decided to try Mybuilder and now after my 3rd job request and completion at great satisfaction I must say it will be my go to sight for all my needs and they've got some free adverts with all I encounter. I'd even wear a tee shirt if they had one... hint hint:-) Mybuilder is the best! I'm one happy customer.

Thumbnail of user avowedi
GB
1 review
3 helpful votes
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February 22nd, 2015

The simple point is they do not vet their advertisers. The builder I engaged from this site had no Public Liability Insurance although on My Builder he was advertised as having it.
Secndly his address was false.
Thirdly Although advertised as a professional with a website after I engaged a private detective to track him down we discovered he was in fact a traveller living in a caravan.
Overview.
Anyone can set up a professional looking website and get themselves excellent online reviews, false or otherwise.
My. Builder were not at all interested. Why should they be. Their income is derived from their advertisers who wish to look good and will pay for it.
Whetheret or not they operate in the consumers interest is highly questionable. They certainly didn't in my case.
You cannot beat a word of mouth recommendation. My recommendation do not use sites such as My Builder. I never will again.

Thumbnail of user myb
MyBuilder S. – MyBuilder Rep

Thanks very much for your feedback on the service and I'm sorry to hear of your experience.

While I appreciate you wanted to leave additional feedback, it is a difficult situation for us as you have already left your review. Allowing homeowners to edit their feedback could possibly lead to blackmail, which would be unfair on the tradesmen. I'm sure you appreciate it is a very delicate balance and we

In the spirit of fairness to both parties we allow feedback to be left just once, but would strongly encourage all homeowners to wait until they are completely satisfied before leaving their comments.

I'm sorry again for your experience and that you weren't one of the thousands of homeowners who have brilliant experiences with us each week. I wish you luck for future home improvements.

Kind regards,

Ben@ MyBuilder

Thumbnail of user marjoryf
GB
1 review
0 helpful votes
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March 27th, 2015

I spent a productive afternoon in February posting jobs for 3 separate trades. Very easy site to negotiate. In the space of a day I had arranged visits from trades who wanted the job With the exception of one, who didn't turn up or inform me that he wasn't coming I had speedy quotes and by the end of the week I had the people I needed. I found the whole experience a very easy way of finding well qualified trades people and reading the reviews both positive and negative gave a feeling of confidence in who you were spending your money with.

Tip for consumers:
Speak your mind

Thumbnail of user christineh28
GB
1 review
1 helpful vote
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August 26th, 2014

My Builder.com is a fantastic tool when it comes to searching for a trades person. I always read the trade persons profile along with their customer feed back. As of yet I have not been disappointed as I have successfully hired a builder, a plasterer plus a joiner.
I highly recommend My Buider.com

Tip for consumers:
Read the feed back

Service
Value
Quality
Thumbnail of user damianm85
GB
1 review
0 helpful votes
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August 30th, 2021

It's for customer service. Shortlist fees. Are some fake jobs offers l! Customer add you on shortlist never pick up the phone! If you report to mybuldier they don't care about it!
Don't even try to verify it just sent you an invoice but in rules said totally different store! Shem on you! I did contact with mybuldier customer service. They said they don't care. I'm sure it's not only me... I think mybuldier open fake account just to rip you off. Added you as a shortlist but never pick up the phone. It's not happen once it's happening all time. After reported to customer service they don't do anything to help you.

Thumbnail of user traceyt42
GB
1 review
4 helpful votes
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November 15th, 2018

We hired someone we thought was good because we believed the reviews about him and his 5 star rating. He didn't do the job and basically stole our money. We thought we'd be safe hiring through mybuilder. Money down the drain and we have to find and pay someone else now.

Thumbnail of user metg
GB
1 review
1 helpful vote
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November 19th, 2020

Totally disgusting my builder treated me, I gave a friend three projects, but he asked if put through my builder so I did,, reason give reviews for him,, he is a good tradesmen, they took is money, they removed my reviews, didn't tell me why, charged styles images 30 pounds, they took is reviews off site, would only say it was against policy to work for poeple you know, I'm taking it to trading standards,, the site is fiull of poeple lying about how good they are, they get one good person and treat him likes. Hes criminal, don't use this site...

Thumbnail of user bernadetter41
GB
1 review
1 helpful vote
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May 4th, 2020

This is the third time we have used mybuilder.com and each time been delighted with the service. It's so easy to get quotes and then choose the right trades person to complete the job. I have recommended mybuilder.com to family and friends and is our go to site for getting any work done.

Thumbnail of user jodied7
GB
1 review
1 helpful vote
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October 23rd, 2013

Have used this site a number of times and have been happy with each occasion. Initial responses from tradesmen are generally very prompt and the online reviews very helpful. I would be happy to use this site in the future to find other tradesmen.

Thumbnail of user grahamj12
GB
2 reviews
1 helpful vote
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May 4th, 2016

I obtained this site from a relative who found a plaster to skim a room great job. I posted a cladding job to an exterior wall had three quotes and chose Direct Cladding from rainham Essex excellent service and good product plus competitive price

Thumbnail of user dominicr148
California
1 review
1 helpful vote
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January 11th, 2024

If you want to pay for fake leads which I believe are people in their offices responding and making up jobs then disappearing you will be broke before you even start. £200 for 9 leads 1 spoken to and when I sent him his quote I got no response, SCREAMS SCAM!

Tip for consumers:
Worst lead generating company I have come across

Products used:
Shortlisting for jobs

Service
Value
Returns
Quality
Thumbnail of user johnh4993
GB
1 review
0 helpful votes
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March 25th, 2021

You have been chosen to quote, sounds great, you then pay, in my case £35 for a telephone number. Remember this person has chosen me to quote, you call the number, no reply, no opportunity to quote. Still charged, very miss leading, be careful.

Thumbnail of user betsys63
GB
1 review
2 helpful votes
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May 11th, 2020

Svetoslav Dimitrov re built my kitchen for me and is a first class reliable and trusted worker.
I want to be sure that "My Builder" gives a first class recommendation for his work and reliability he fulfils
Completely the job required, to suit the customer.
I will use him again

Thumbnail of user davidw2895
GB
1 review
0 helpful votes
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September 2nd, 2020

The MyBuilder website is easy to navigate and puts you in contact with many nearby tradesmen quickly. You can easily see reviews and the qualifications of relevant tradespersons and usually have a good choice of well qualified persons for a particular job. Well recommended.

Thumbnail of user sheilav130
GB
1 review
1 helpful vote
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April 22nd, 2023

I M very happy with the service I received from Alex.
He replied straight away, gave me the price an I accept it an fixed thd date, as they advice us to get a quote from at list 4 so I was bit septical that I should have few more quote!.He sound genuine and must say he was down to earth did so much extra and never charge, I even offered more money but he won't take it. I recommend him 100% did very good job and very nice person.God bless him

Thumbnail of user karenj838
GB
1 review
0 helpful votes
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May 30th, 2020

I hae used this site many times for finding an - maintainance person to fit really big wardrobes, chests of draws - electrician (changing lights and switches etc) - carpet fitters (for hall, front room and spiral stairs).
It is so easy to use and the tradesperson can contact you immediately.
I used this site when it was said that checkatrade reviews were always 4/5 and negatives were not always shown.
I will always use mybuilder.com as the people listed are always brilliant and very helpful.

Thank all of you
Karen

Thumbnail of user brinm12
GB
1 review
7 helpful votes
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January 9th, 2019

Inevitably suresome people have bad experiences with bad tradesman, not everyone works to the highest standard and if this happens I can see that it is hard for Mybuilder to prevent this happening. That said some trades are victims of bad customers. My builder takes significant commission from tradesman to get jobs(multiple tradesman pay for the same job and they dont like the public to know this). They however refuse to support the people who pay them when there is a dispute not matter how small. This company like all online trade finding sites need to be regulated and shut down if they continue to fail in their responsibilities. Both public looking for trades and tradesman should steer well clear of all lof these sites.

Thumbnail of user stephenb874
GB
1 review
2 helpful votes
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April 29th, 2020

I use My Builder to find local, trustworthy tradesmen. I have used the site for three or four jobs now, and each time I have found local tradesmen who have been professional, knowledgeable and who have done a good job to my satisfaction. I would always recommend My Builder as a first step in finding tradesmen for any job.

Thumbnail of user martynb
California
1 review
1 helpful vote
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November 4th, 2013

Very good site. I've used this many times and have found the feedback facility excellent. It also helps me remember which tradesmen I've used as it stores all my old jobs so I can return to the good tradesmen I've used.

Thumbnail of user tonyh148
GB
1 review
4 helpful votes
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May 10th, 2018

All tradesman BEWARE! My builder are posting false leads to simply make money out of honest tradesman simply trying to earn a living. If you are looking for more work AVOID this Company at all costs. If they had some sort of refund policy then it would be more attractive but they do not.

Thumbnail of user lucym14
GB
1 review
0 helpful votes
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July 11th, 2014

I have used MYBUIDER. Com to get quotes for 10 jobs now. I have used them for 8 (the others were where I just used local tradesman). I have been very happy with the process and also the service and quality of work. It is invaluable to read other peoples feedback. In future I will always use this site to find professional tradesman for any job.

Thumbnail of user annem758
GB
1 review
0 helpful votes
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August 2nd, 2020

Totally delighted with the work done by JGM Landscapes. Replied to request to quote very quickly. Totally transformed my garden and have no hesitation recommending and would use for other work

Anne M

Thumbnail of user moiral24
GB
1 review
0 helpful votes
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February 17th, 2023

Thomas was punctual, efficient, helpful and hard working. Did decorating to a high standard, prices very reasonable and fair. A clean and tidy workman Would be happy to recommend for house decorating. We will be employing him again in the future and we are glad we found him to do our work. No hesitation in recommending Thomasz

Service
Value
Thumbnail of user dorothyl165
GB
1 review
0 helpful votes
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May 18th, 2020

Trades people contacted me within hours and chose one who came the next day. The electrician was polite, professional and the cost was very reasonable. Will use My Builder again and will recommend them to family and friends.

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Thumbnail of user myb
MyBuilder S.
Typically does not respond to reviews

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