• MyBuilder

MyBuilder

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Overview

MyBuilder has a rating of 2.5 stars from 491 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MyBuilder most frequently mention customer service, shortlist fee, and fake jobs problems. MyBuilder ranks 5th among Contractors sites.

  • Service
    60
  • Value
    53
  • Shipping
    17
  • Returns
    19
  • Quality
    44

This company does not typically respond to reviews

Positive reviews (last 12 months): 14.3%
Positive
1
Neutral
0
Negative
6
102
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How would you rate MyBuilder?
Top Positive Review

“Fantastic Molehill landscapes”

Joanne P.
5/30/20

I am soo pleased with the job that Ben and his helper Bob have done! He is polite, courteous and conscientious! He has worked efficiently and effectively in digging and planting new borders for me! I love my garden more than ever. Great price. Great service and a lovely person too. Would not hesitate to recommend him... next year I want him to return to re turf the front lawn. Thanks Ben!

Top Critical Review

“Irresponsible and dangerous”

Charlie B.
10/21/24

I posted an ad on MyBuilder then selected a roofer to install some Velux windows in my house, based on them having decent reviews. Roofer stated he needed a down payment to purchase the windows, which seemed reasonable as it was approx £2000 worth. Roofer has now done a runner and it's only too late that I've looked into what MyBuilder claims is a verified review process: there's absolutely no verification required and anybody can claim to have hired a contractor simply to put reviews on there. Cost me £2000 to find that out

Reviews (491)

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Reviews that mention popular keywords

job (237) work (157) trades people (10) tradesman (54) money (40) customer service (8) tradesmen (93) customer reviews (5) builder site (8) great service (7) right person (5) trading standards (4)
Thumbnail of user annab745
GB
1 review
0 helpful votes
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July 8th, 2020

I was introduced to 3 flooring experts who would all have done an excellent job. I chose a reliable and honest trader Andy Greenway who fixed my floor to an exacting standard. Thanks

Thumbnail of user grahamc121
GB
1 review
0 helpful votes
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September 21st, 2020

Great job at a really good price would certainly use the site again to find a builder/workman, only had a area concreted for a shed base but they were really conscientious and professional

Thumbnail of user margarets688
GB
1 review
0 helpful votes
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July 23rd, 2020

I've used it several times and have usually found the tradesmen reliable apart for one time when I had an issue with the work done and was uable to contact the guy..

Thumbnail of user fionah87
GB
1 review
0 helpful votes
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June 28th, 2021

I had a disaster with a solid concrete base from a firm used, the base was not fit for use. I advertised on this site and tradesmen came out to quote. My husband liked this builder and during the other quotes he came back and bullied my husband into taking him on to correct the work. He had 1500 of us, he brought a firm that properly pumped wet cement over the shoddy base. 900 of that was for them the
Rest for him for proper planking around the side. He came with 2 prices of Plank? 600 for that? After the work was done he conned my husband into doing decking over the solid base? This was to hold a summerhouse. I was at work and I was questioning this, this cost 1500, I never received one receipt only stupid emails as an invoice. He then took another 845 to make the decking bigger! 120 for a useless armoured cable that he just plonked under the crap grass sods he had purchased. Another 220 for a skip that never showed and has never paid for the por taloo still in my front garden?

William Moreton of WD improvements absolute joker no receipts or anything do not want to even give any stars

Tip for consumers:
Just trust your instinct

Thumbnail of user vincef21
GB
1 review
22 helpful votes
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March 12th, 2019

I've just started using my builder as tradesmen and the system as far as I can see it is flawed, it works on the basis of shortlisting the engineers (in my case) to use an example 5 engineers bid for a job to install a boiler, If you're shortlisted you are charged £20-00 + vat but? This is the catch, the customer in this instance didn't know how the system worked and just shortlists everyone even though 4 of those engineers won't get the job and they will all be charged the figure mentioned above.

Now to examine the definition of a shortlist, how can the same amount of people shortlisted be the same as the amount of people who have applied for the job? Doesn't that contradict the term shortlisted as it means less than the original, but you give the client opportunity to select everyone, when in reality the client should only be given the chance to choose a percentage of applicants.

If you went for a job interview and you were shortlisted it doesn't mean the other 100 applicants got through? Does it!

At the moment you're are running an unbalanced system and you're getting away with it, which is why I personally will take this up with trading standards.

Thumbnail of user davidw2667
GB
1 review
0 helpful votes
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June 24th, 2020

Only got one person from this site but was happy with the quote and quality of work so all good for me on this occasion I lost the job clearly so he knew what I wanted and he had the necessary skills

Thumbnail of user geoffn12
GB
1 review
0 helpful votes
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September 21st, 2020

Two very conscientious joiners did a wonderful job in assembling our summer house. Thorough and meticulous in their work they completed the job in a day.

Thumbnail of user berthal22
GB
1 review
3 helpful votes
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April 29th, 2020

Great job done on the next day of contact for a 90 yr lady. Caring and kept distancing all the time he was there. Lady was very happy with both job and kindness given thankyou

Thumbnail of user kenh1119
GB
1 review
0 helpful votes
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April 24th, 2023

Dealing with Suad Kadria of SS Building Services on the repointing of my house has been a good experience. Suad is efficient and friendly and I certainly look forward to working with him again in the future.

Thumbnail of user williamh2075
GB
1 review
0 helpful votes
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September 21st, 2020

Very professional would use this site again. My builder supply great options for all to use and decide who you want to use our tradesmen were fantastic

Thumbnail of user vh62
GB
1 review
0 helpful votes
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September 29th, 2020

We were able to contact a stonemason relatively easily using my builder.
The job was completed on time and in a satisfactory manner. Thank you my builder.

Thumbnail of user basiratlaraf
GB
1 review
0 helpful votes
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July 10th, 2020

Excellent service I have been getting various Workmen advertised on My Builder website for various work ifor my properties. Most of the workmen are good and professionals.

Thumbnail of user franciscob173
Spain
1 review
0 helpful votes
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July 29th, 2023
Verified purchase

ADAM EDWARDS ROOFING CONTRACTORS. Comoany*******
Worked only in the evenings
Caused Flooding in flat below
Made the water ingress to flat below worse
Did not fix the problem.
Closed the company and registered a new one.
Never showed back to help

Thumbnail of user gailh564
GB
1 review
0 helpful votes
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February 1st, 2022

KB WORK

THESE GUYS FITTED MY CARPET AND LAMINATE AND DONE A FANTASTIC JOB. VERY WELL PRICED, SO I WOULD 100 % RECOMMENDED THESE TO ANYONE. AND THEY WILL BE BACK TO FUNISH THE REST OF MY FLAT WHEN DECORATED

Thumbnail of user davidm3753
GB
1 review
0 helpful votes
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July 1st, 2020

The site is easy to use. Once posted I received responses to my ad very quickly. Most importantly I had a quality tradesman do my job. Would definitely recommend My Builder

Thumbnail of user ewanb21
GB
1 review
0 helpful votes
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March 27th, 2015

This site is excellent its easy to use and very informative. You get peace of mind by reading actual customer reviews and obtaining quotes for work is easy and more comfortable.

Thumbnail of user mrj405
GB
1 review
2 helpful votes
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April 29th, 2020

Posted an urgent job after being let down by a Facebook company. Had a reply within minutes and several more within the hour. Job was completely same day, very very happy.

Thumbnail of user kenm454
GB
1 review
2 helpful votes
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May 4th, 2020

Once I had placed my problem on My Builder with in 10 minutes I had 5 phone calls arranging appointments to view the problem however one builder Ben came around the very same day and after discussing what it entailed and the cost the was done

Thumbnail of user zoer46
GB
1 review
13 helpful votes
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February 20th, 2019

I got in touch with someone through MyBuilder who had no intention of appointing my services. When I touched base with her soon after being shortlisted (next working day) I was told that her husband had already appointed someone the night before (appointed, not just shortlisted). I had no opportunity to even quote for the project or meet with the clients but had to pay a £20 shortlist fee. MyBuilder said in their terms and conditions that you can dispute a shortlist fee but the customer must have messaged you through MyBuilder at the same time they shortlisted you to qualify. I had asked the lady to message me so that I could get my money back for the shortlist fee, which she did. But MyBuilder said she had to have sent the message WITHIN 10 MINUTES of being shortlisted for a refund. Nothing about that 10 minute deadline in their terms and conditions. They argued with me continuously so much that it must have cost them more to argue it out than it would have done just to refund the money. I am not happy about their customer service and I never did get my money back.

Thumbnail of user paulineb113
GB
1 review
0 helpful votes
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July 8th, 2020

Ive used My Builder to find tradesmen for quite a few jobs over the years. Is very easy to use, the tradesmen have all been well recommended, polite and all done a good job.

Thumbnail of user caroler2
GB
1 review
1 helpful vote
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May 7th, 2014

I've used My Builder several times now and have always been pleased with the tradesman/craftsman I have used. This website is always my first port of call if I need work to be done.

Thumbnail of user cj274
GB
1 review
0 helpful votes
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October 23rd, 2020

Have used three times all have been reliable and good in their trade.
Bricklayer hard working even in bad weather.
Joiner reliable.
Plumber yet to start work but seems reliable

Thumbnail of user ireneh125
GB
2 reviews
0 helpful votes
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July 6th, 2020

I have used MyBuilder several times for decorating, plastering, French doors, new bathroom, furniture assembly. All workers are professional, reliable and great prices.

Thumbnail of user stephanieb2003
Florida
1 review
1 helpful vote
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February 8th, 2022

Cheap Builder. 4 Bed 2 bath, 2 car garage.
1. All interior door handle were left openings. Builder refused to replace right door opening handles.
2. Standard Single family home lot. Builder did not sod 12 feet of lot.
3. Lot was not graded properly to allow rain water to flow away from home. Builder refused to fix.
4. Cabinet door was striped, they fixed it with a piece of wood.
5. Exterior garage concrete slab was sloped towards house and not dropped several inches, when it rained the water would come into garage. In progress of being fixed after 3 months.
6. Walls were not textured
7. $500 fixture budget. You cant buy features for a 4 bedroom 2 bath, dining, living and kitchen lights at $500.
8. The home was extremely dirty on the inside with construction debris after closing.
9. Tile in master shower was installed incorrectly. Builder did compensate for the error.
10. Doors not leveled. Builder refused to fix
11. Cheap padding and carpet
12. Gap between carpet and baseboard in every bedroom. Builder refused to correct.
13. Air filters were dirty
Consolidated list of repairs after closing. Electrician for switches that did not work, Drywall cracks and uneven surfaces, grout for tile floors had cracks and holes, concrete nails exposed on patios, cabinets caulked, sink faucet missing a part, Hot water heater leaked, windows would slide down when opened.

Service
Value
Quality
Thumbnail of user sylviam500
GB
1 review
0 helpful votes
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September 24th, 2022

Frank Haslam is a friendly and efficient tiler; I absolutely recommend him. From the beginning he was interested in what I wanted; the end result was more than I asked for. The price was good too.

Products used:
Tiles

Service
Value

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