• MyBuilder

MyBuilder

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Overview

MyBuilder has a rating of 2.5 stars from 491 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MyBuilder most frequently mention customer service, shortlist fee, and fake jobs problems. MyBuilder ranks 5th among Contractors sites.

  • Service
    60
  • Value
    53
  • Shipping
    17
  • Returns
    19
  • Quality
    44

This company does not typically respond to reviews

Positive reviews (last 12 months): 14.3%
Positive
1
Neutral
0
Negative
6
102
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How would you rate MyBuilder?
Top Positive Review

“Fantastic Molehill landscapes”

Joanne P.
5/30/20

I am soo pleased with the job that Ben and his helper Bob have done! He is polite, courteous and conscientious! He has worked efficiently and effectively in digging and planting new borders for me! I love my garden more than ever. Great price. Great service and a lovely person too. Would not hesitate to recommend him... next year I want him to return to re turf the front lawn. Thanks Ben!

Top Critical Review

“Irresponsible and dangerous”

Charlie B.
10/21/24

I posted an ad on MyBuilder then selected a roofer to install some Velux windows in my house, based on them having decent reviews. Roofer stated he needed a down payment to purchase the windows, which seemed reasonable as it was approx £2000 worth. Roofer has now done a runner and it's only too late that I've looked into what MyBuilder claims is a verified review process: there's absolutely no verification required and anybody can claim to have hired a contractor simply to put reviews on there. Cost me £2000 to find that out

Reviews (491)

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Reviews that mention popular keywords

job (237) work (157) trades people (10) tradesman (54) money (40) customer service (8) tradesmen (93) customer reviews (5) builder site (8) great service (7) right person (5) trading standards (4)
Thumbnail of user patm50
GB
1 review
0 helpful votes
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November 26th, 2013

Really good site that is easy to use.

As I've bought a house that needs a lot of work and don't know many tradesman, the site has helped me to get the work I need done.

Thumbnail of user kelvinb48
GB
1 review
0 helpful votes
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October 7th, 2020

Of the three painters contacted we couldn't find a reliable contractor. Communication wasn't very good. Eventually found a contact on another site who we selected for our job.

Thumbnail of user tonys183
GB
1 review
8 helpful votes
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August 16th, 2017

Today was a good day of experience in that the outcome of the day was such that there really were no winners on the subject in hand. I just wished that Mybuilder didn't believe a reviewer which lead to my action. I took Mybuilder to court which cost me the fee and Mybuilder at least 5-10k in legal fees. Mybuilder were desperate to defend their terms and conditions. The court I. A way found no Harassment against me by Mybuilder however the previous judge said I he thought it was business interference resulting in Mybuilder holding a review against my domain address connected to another company causing a lack of work. The Police who investigated the reviewer put in writing via a full investigation that they could not see what the reviewer was complaining about but for what ever reason Mybuilder wanted to believer her and her friend who both wanted to get out of paying for work done. The reviewer was a fraud if truth. Yet, Mybuilder wanted to believe them at all costs even to the point of spending thousands in legal advice. Mybuilder should take a step back and really look into clients using reviews as a tool of blackmail when they do not want to pay the agreed price or extras for work done despite emails, text messages saying how wonderful I was as a contractor, We contractors should all get together and bring a class action against Mybuilder

Thumbnail of user delphinel2
GB
1 review
0 helpful votes
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October 12th, 2015

Found several good tradesmen on MyBuilder. The website interface is clear and practical, facilitating the communication and making it easy to find the right people. I would recommend it.

Thumbnail of user rezt
GB
1 review
9 helpful votes
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January 31st, 2018

I had an account with my builder for 1.5 year. I have a lot of excellent review from my customers about the services I provided them. Last year I did work for someone who apparently is a doctor. I did not ask for any deposit thinking well his is doctor and for sure he will give me my money. But that was a huge mistake as when I asked him to pay the money he owed me, he threatened me by saying he will write a bad review. But I had to ask for my money as I have financial commitment and have to support my family. Anyway, he refused to pay me and wrote a bad review which is totally lie and unfair.

I then emailed my builders customer support team asking for their support and help and in my email I mentioned that I have all the proof they may need to be sure that his review is a lie and that is not fair specially from someone who is a doctor.

Unfortunately, I had a surprising email from my builders saying that they decided to close my account to protect their web users.

I have to say that I am so disappointed that they closed my account and put me in financial difficulties and B they ignored my email and concerns about the review that is total lie and unfair.

I just do not know how they can be unfair to that extent.

Thumbnail of user gillianh44
GB
1 review
0 helpful votes
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July 23rd, 2020

Very easy site to use covering every type of trade, and best of all, once you have selected the trade person you want, they actually turn up to carry out the job.

Thumbnail of user jordanw56
GB
1 review
7 helpful votes
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January 3rd, 2018

Disgusting customer services, they dont even use a phone number they hide behind an email.
I will never use these as a builder and would tell people to avoid like the plague as a customer!

Thumbnail of user grahamt47
GB
1 review
0 helpful votes
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February 5th, 2021

The firm that I am writing about is MD LANDSCAPES
WE WOULD LIKE TO RECOMMEND THIS COMPANY Because there work is fantastic we can not complains about anything from the lads are the best we have ever had to do any work for us very hard working ever stopping there manager Matthew came round measured up gave us a price of which we were happy with three days later we got back in touch with him and excepted the quote he gave us a date 3/2/21 eight o'clock among the day the lads turned up and started work telling us they would be finished by 16.00pm that day never stopping for dinner just a quick brew when they had finished we went out looked at the work and what a shock we had it was fantastic everything layer garden done all cleaned up we can not fault there work or fault the company and would recommend them to anybody that is looking to have building work and would not hesitate to use them again

THANKYOU MR&MRS G&LTRANTER

Thumbnail of user deniseb784
GB
1 review
0 helpful votes
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October 2nd, 2020

Great job well done. These 2 guys are very professional, friendly and turned up as advertised, did a great job and cleaned up afterwards, thanks. Would definitely recommend.

Thumbnail of user lesh52
GB
1 review
0 helpful votes
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January 21st, 2020

Tam produced a very good job to a high standard. His attention to detail was refreshing and he quickly attended to a minor problem which arose after completion.

Thumbnail of user ashleyw118
GB
1 review
10 helpful votes
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April 15th, 2017

It has a lot of cowboys on there, just go somewhere else, I wish I had. The web site makes its money from the builders on it so they, which makes for a big conflict of interest.

Thumbnail of user diannam64
GB
1 review
0 helpful votes
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August 3rd, 2020

Haitham was lovely to meet, courteous and effective. He did the job quickly and without fuss. When I next use an electrician I will turn to him first.

Thumbnail of user annec257
GB
11 reviews
17 helpful votes
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January 7th, 2023

I hired a tiler GS Decorating through them What a mess he left, 2 days later we are still trying to clean up the dried in grout off the window frame, the window, the tiles and drainer The whole floor had to be vacuumed and washed He left an electrical socket not screwed in. Sent photos to my builder but they are refusing to do anything When if I asked if they had seen the photos of the mess I was told I'm not a tradesperson You don't need to be a tradesperson to see the mess of dried in grout we cleaned What a stupid remark I have cancelled another job I had posted with them Why did they want me to send photos if they weren't going to do anything He made vile remarks about my husband when it was me who posted the job He was here for 3 hours on two daysIn future I will use a more reputable job finder

Tip for consumers:
If my builder would actually investigate this rogue tradesman

Service
Quality
Thumbnail of user neiln104
GB
1 review
0 helpful votes
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March 25th, 2023

I hired a carpenter called Andrew Nutt to hang a glazed door internal, a 1st class job he done me proud, so much so he will get the job for my garden fencing.Well done Andrew. Neil.

Thumbnail of user michaelt1438
GB
1 review
0 helpful votes
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July 9th, 2020

I have used this site many times now and i have been completely satisfied and pleased with the result each time. Easy to use site and feel confident i am getting quality tradespeople

Thumbnail of user kms7
GB
1 review
0 helpful votes
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July 13th, 2020

I needed an electrician and a boiler check carried out in a hurry. I received responses very quickly and was very pleased with both tradespeople I used. They were professional and reasonably priced.

Thumbnail of user andreab710
GB
1 review
0 helpful votes
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September 29th, 2020

The service I am getting next to none. I am delighted that I went through them. Simon who I am using is a gem of a person, hard working. Would use him again.

Thumbnail of user michaelo45
GB
2 reviews
4 helpful votes
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July 31st, 2015

Had a terrible job done by a cowboy builder, I left bad feedback. My builder let the cowboy builders leave me feedback, basically lying blaming me, not to be trusted

Thumbnail of user myb
MyBuilder S. – MyBuilder Rep

Hi Michael,

I'm sorry to hear you had a bad experience with a tradesman and that you feel we took sides. I would however point out that we act impartially in a dispute. For that reason we allow you to leave your feedback and for the tradesman to leave a response. This is the fairest way to allow both parties to have their say. It's just not practical to enable a constant stream of responses.

As a result of your feedback and along with a number of other factors, we banned Envo Build from using MyBuilder. They will no longer be able to win clients through the service, which shows our commitment to improving the outcome of jobs completed by tradesmen in the UK. Thanks for your feedback.

Ben@ MyBuilder

Thumbnail of user colinh183
GB
1 review
0 helpful votes
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May 20th, 2021

Thomas and team have done a great job of painting the exteror of my house. Good price good communication with Thomas. I would recommend them to anyone with a painting job. THANKYOU. Colin From KIDDERMINSTER.

Thumbnail of user jamesb684
GB
1 review
4 helpful votes
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April 30th, 2018

Please remember householders when u post jobs... MYBUILDER charges the tradesman... if you change your mind, MYBUILDER still charge the trademen, usually 3 per job, if you shortlisted a business please let them quote for it or find 3 local trademen and ring them up to get a quote instead

Thumbnail of user lk15mxx
GB
1 review
4 helpful votes
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August 30th, 2023

MyBuilder.com is cheating whit shortlist fee. Not every shortlisted job is happening but MyBuilder.com they still charging their fees. Which is wrong.

Thumbnail of user amandas922
GB
1 review
0 helpful votes
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July 8th, 2020

We had A and C off my builder they were local lads from Mansfield and they were great they were all family and they never stopped there price was a lot cheaper then the big companys I had a quote from I would highly recommend this firm they was great and very hard working and friendly

Thumbnail of user deenh4
GB
2 reviews
0 helpful votes
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September 21st, 2020

I have always found my builder brilliant to find the right person for my jobs and their follow up is brilliant I would not hesitate to use any person they would recommend. Thank you my builder.

Thumbnail of user romeon3
GB
1 review
0 helpful votes
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June 30th, 2020

This website is very useful in finding traders for your building works. When i need contractors to do works at my property i found them at this website.

Thumbnail of user myronj17
GB
1 review
0 helpful votes
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October 19th, 2020

Found a carpet fitter, electrician and plasterer on here all very good. Electrician has already started his work and is very high quality so far and so good.

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MyBuilder S.
Typically does not respond to reviews

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