• MyBuilder

MyBuilder

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Overview

MyBuilder has a rating of 2.5 stars from 491 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MyBuilder most frequently mention customer service, shortlist fee, and fake jobs problems. MyBuilder ranks 5th among Contractors sites.

  • Service
    60
  • Value
    53
  • Shipping
    17
  • Returns
    19
  • Quality
    44

This company does not typically respond to reviews

Positive reviews (last 12 months): 14.3%
Positive
1
Neutral
0
Negative
6
102
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How would you rate MyBuilder?
Top Positive Review

“Fantastic Molehill landscapes”

Joanne P.
5/30/20

I am soo pleased with the job that Ben and his helper Bob have done! He is polite, courteous and conscientious! He has worked efficiently and effectively in digging and planting new borders for me! I love my garden more than ever. Great price. Great service and a lovely person too. Would not hesitate to recommend him... next year I want him to return to re turf the front lawn. Thanks Ben!

Top Critical Review

“Irresponsible and dangerous”

Charlie B.
10/21/24

I posted an ad on MyBuilder then selected a roofer to install some Velux windows in my house, based on them having decent reviews. Roofer stated he needed a down payment to purchase the windows, which seemed reasonable as it was approx £2000 worth. Roofer has now done a runner and it's only too late that I've looked into what MyBuilder claims is a verified review process: there's absolutely no verification required and anybody can claim to have hired a contractor simply to put reviews on there. Cost me £2000 to find that out

Reviews (491)

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Reviews that mention popular keywords

job (237) work (157) trades people (10) tradesman (54) money (40) customer service (8) tradesmen (93) customer reviews (5) builder site (8) great service (7) right person (5) trading standards (4)
Thumbnail of user markl1421
GB
1 review
0 helpful votes
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September 21st, 2020

Got job done fair price all went as arranged would recommend site for at type of building job big or small

Thumbnail of user patrickb699
GB
1 review
0 helpful votes
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September 15th, 2020

The plasterers worked efficiently and left the wall with a good skim plaster. I should be happy to employ them again.

Thumbnail of user leslieh324
GB
1 review
0 helpful votes
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October 7th, 2020

Great job ran into all sorts of problems not his making, but over came them all,
Nothing was too much trouble.

Thumbnail of user davidd5440
GB
1 review
3 helpful votes
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September 11th, 2023

MyBuilderisoneofthe dodgiest company ever, they will just put you on a short list regarless you are professional or not and there is a button called shortlist or show interest which will automaically put you on a shortlist without any reviews. The company is just money hunger and does not care what you can do.

I haveclosedmy account with themafter my first bid and I realisedit isnotworth my money.

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Value
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Quality
Thumbnail of user zarqam
GB
1 review
0 helpful votes
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June 29th, 2020

Very good website and find the suitable persons for your job recommend to everyone quick response after posting a job

Thumbnail of user ianp158
GB
1 review
0 helpful votes
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September 21st, 2020

Our painter was polite friendly and professional leaving our front door gleaming like new.
We would not hesitate recommending him.

Thumbnail of user michellen388
GB
1 review
0 helpful votes
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September 23rd, 2020

It can be a minefield choosing the right professional but we were very happy with the result. Totally recommended.

Thumbnail of user jaynec82
GB
1 review
0 helpful votes
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December 4th, 2020

Liam came and fitted a cat flap for me. Very friendly and professional. Great job would use him again.

Thumbnail of user behxheth
GB
1 review
3 helpful votes
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December 4th, 2020

50% of shortlisted you can't even contact the customer, I try to contact them with all mean no chance

Thumbnail of user melanies437
GB
1 review
2 helpful votes
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May 5th, 2020

It's a good service for anything you need doing quickly easy to use and enquiries are dealt with quickly

Thumbnail of user rosemaryc108
GB
1 review
1 helpful vote
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July 6th, 2020

Have used websites on a few occasions. I found it very helpful and found Good Tradesmen for jobs required.

Thumbnail of user royp297
GB
1 review
0 helpful votes
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September 21st, 2022

OUTSTANDING in every way from first contact and survey with comprehensive explanation of work required to the actual work being carried out by first class workmen who left the site spotless also.

Tip for consumers:
Highly recommended

Products used:
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Service
Value
Returns
Quality
Thumbnail of user mohammadi36
GB
1 review
0 helpful votes
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September 29th, 2020

Ok
Bit expensive, but ok.
Thanks any way.
It is a useful sight.
Will continue to use it, for further work in my house or Flat.

Thumbnail of user colins161
GB
1 review
0 helpful votes
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September 22nd, 2020

In the end I did not need one so back to Builder and had the whole Chimney stack out. Excellent job. Thank you to my MyBuilder.

Thumbnail of user stevel2539
GB
1 review
0 helpful votes
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February 4th, 2024

Absolute thieves and con artists! Like so many reviews my story is the same. Received a leaf and rang it immediately... in fact I was desperate to get work so continued ringing throughout the day... no answer! That's when I got stiffed for £31...I didn't even get to speak to anyone and got charged this when I was absolutely skint. I contacted them but got no response. I imagine they just buy a burner phone send out the new number on a fabricated new leaf and say around laughing their heads off as it rang merrily away all day long as they sent out demands for money. Now I've had 2 debt collector letters demanding payment! They are a very slippery company all together and doubt very much they are as transparent as they might make out. There is nobody to police them as they just generate leads that nobody knows are real or not. An absolute snake of an outfit who just pray on people obviously needing work only to steal off them and send debt collectors... absolute ignorant thieving scum... STAY AWAY... and now carol whoever she is has replied with comments distancing themselves saying I apparently had an opportunity to reply using terms like 'regrettably' and unfortunately' etc... absolute horse dung I've had no such olive branch as they have indicated and Carol probably doesn't exist anyway...in EVERY CIRCUMSTANCE I CANNOT SPEAK TO ANYONE... DEBT COLLECTORS REMAIN... DO NOT BE SWALLOWED IN BY THESE CON ARTISTS... NOTHING BUT SNEAKY SCUM! Just to add I have had to pay the filthy scumbags after getting serious threats from debt collectors. THERE ARE REPUTABLE COMPANIES SIMILAR TO THESE THIEVES WHO DO NOT SET OUT TO STEAL YOUR MONEY...UNDER NO CIRCUMSTANCES USE THESE...THEY WILL SIMPLY DESTROY YOU!

Tip for consumers:
N/A

Products used:
N/A

Service
Value
Shipping
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Quality
Thumbnail of user gwilymh
GB
1 review
0 helpful votes
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January 20th, 2021

Efficient and prompt response from the plumber. Had a second job done in a few weeks. Would recommend.

Service
Value
Thumbnail of user barryw206
GB
2 reviews
0 helpful votes
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July 23rd, 2020

Gave MyBuilder a couple of jobs and received several responses. Hired a company for each job and the work was completed to an excellent standard.

Thumbnail of user daphnes99
GB
1 review
0 helpful votes
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July 1st, 2022

Excellent work removing ivy from and clearing gutters. Such pleasant and agreeable workmanship at a reasonable price.

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Value
Quality
Thumbnail of user marianw34
GB
1 review
0 helpful votes
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October 19th, 2020

Found a brilliant plumber, would definitely use again. Site is very easy to use. Recommended. Many thanks

Thumbnail of user wendym43
Texas
1 review
5 helpful votes
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September 28th, 2015

I have use the website and find london building service company owne by the worse escrow ever.
I now find myself with debt because of him. I don't even know where to start... i basically paid the total amount plus 2 times " for extra " find myself paying around 10 000 pounds.
The job never been finished. Even worse the builder broker the sink in the bathroom, broke a cable for the washing machine and cause water damage in the all house the bathroom tiles are half put in the floor.

He use a fake carpet very thin carpet wich is already damage.
It's been 5 months now that i am struggling with 2 rent to pay as yhe house is not habitable. I have contacted the website and even if i have prouf with oocture they didn't want to hear nothing because the builder as good review.
So he has good reviews so he can destroy someone house and life and this is acceptable...
No one even responded to me. I would say to not trust this website as the builders aree not all professional. I asked the opinion of another company who was absolutely shocked by the quality of work even the quote was made like by a kid.
But i had trust on the website which was a big mistake...

Thumbnail of user myb
MyBuilder S. – MyBuilder Rep

Hi Wendy,

Thanks for your review and I'm sorry to hear of your experience with this tradesman. As well as reading reviews we recommend you undertake all due diligence to ensure you have found the right person for the job. If a tradesman is asking for large amounts of money I would certainly advise you to get in touch with us so we can offer some advice in these circumstances.

I hope you have left feedback for this tradesman to make them accountable for their work. Please get in touch with us to discuss your options going forward.

Kind regards,

Ben@ MyBuilder

Thumbnail of user annab111
GB
1 review
1 helpful vote
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September 29th, 2014

I have found MyBuilder excellent for finding local tradesmen, especially when you need someone at short notice and for relatively small jibs.

Thumbnail of user aw422
GB
1 review
0 helpful votes
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August 7th, 2020

Very helpful site to get a tradesmans for your jobs and find the right price also often with very good advice.

Thumbnail of user brianl792
GB
1 review
3 helpful votes
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April 29th, 2020

Arlo were very good - nice job of the fence, cleared up afterwards and took all debris away. Very pleased.

Thumbnail of user richardh1357
GB
1 review
0 helpful votes
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July 23rd, 2020

This site was ok it did the job.The builder was very good but try as I might I could not leave him feedback!

Thumbnail of user richardp1315
GB
1 review
0 helpful votes
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August 26th, 2020

Will have to wait and see as we have never had roof repairs before now. Time will tell but so far looking good

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Company Representative

Thumbnail of user myb
MyBuilder S.
Typically does not respond to reviews

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