• MyBuilder

MyBuilder

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Overview

MyBuilder has a rating of 2.5 stars from 491 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MyBuilder most frequently mention customer service, shortlist fee, and fake jobs problems. MyBuilder ranks 5th among Contractors sites.

  • Service
    60
  • Value
    53
  • Shipping
    17
  • Returns
    19
  • Quality
    44

This company does not typically respond to reviews

Positive reviews (last 12 months): 14.3%
Positive
1
Neutral
0
Negative
6
102
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How would you rate MyBuilder?
Top Positive Review

“Fantastic Molehill landscapes”

Joanne P.
5/30/20

I am soo pleased with the job that Ben and his helper Bob have done! He is polite, courteous and conscientious! He has worked efficiently and effectively in digging and planting new borders for me! I love my garden more than ever. Great price. Great service and a lovely person too. Would not hesitate to recommend him... next year I want him to return to re turf the front lawn. Thanks Ben!

Top Critical Review

“Irresponsible and dangerous”

Charlie B.
10/21/24

I posted an ad on MyBuilder then selected a roofer to install some Velux windows in my house, based on them having decent reviews. Roofer stated he needed a down payment to purchase the windows, which seemed reasonable as it was approx £2000 worth. Roofer has now done a runner and it's only too late that I've looked into what MyBuilder claims is a verified review process: there's absolutely no verification required and anybody can claim to have hired a contractor simply to put reviews on there. Cost me £2000 to find that out

Reviews (491)

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Reviews that mention popular keywords

job (237) work (157) trades people (10) tradesman (54) money (40) customer service (8) tradesmen (93) customer reviews (5) builder site (8) great service (7) right person (5) trading standards (4)
Thumbnail of user morrisc41
GB
1 review
0 helpful votes
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October 21st, 2020

Excellent response / arrival. Very knowledgeable and quick repair time. Would highly recommend the locksmith and the MyBuilder app!

Thumbnail of user alans500
GB
1 review
3 helpful votes
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May 11th, 2020

Easy simple method of hiring the quality workers you require.
They do the "Advertising" for you and 'vet' applicants for your work.

Thumbnail of user jackiek254
GB
1 review
2 helpful votes
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April 4th, 2022

Craig parker came to my house, took my cash and left lounge an absolute mess and job unfnished. Beware of this fraud

Thumbnail of user johnd4111
GB
1 review
0 helpful votes
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September 15th, 2020

The electrician did a first class job
Arrived on time
Was knowledgeable
Even came back 7miles to look at another job

Thumbnail of user josephineo30
GB
1 review
0 helpful votes
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June 24th, 2020

Had lmer out to my house last month had squirrels running about in my loft he did a great job fixing it I was so happy and he was very helpful.

Thumbnail of user mikew1125
GB
1 review
0 helpful votes
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June 26th, 2020

I am very impressed with my choice of brick layer. Worked very hard throughout the day, very good and very flexible.

Thumbnail of user lyndar106
GB
1 review
0 helpful votes
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July 23rd, 2020

Great place to post a job you need doing. I posted a gardening job and it was finished to my great satisfaction

Tip for consumers:
If you want a job doing post it on this site

Products used:
I posted a gardening job

Service
Value
Quality
Thumbnail of user joanneb301
GB
1 review
3 helpful votes
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May 11th, 2020

Pleased with the speed of response and the reliability of the builder selected. Great resource, will definitely use again.

Thumbnail of user beva26
GB
1 review
0 helpful votes
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July 6th, 2020

I have have used this site 4 times for different jobs, on each occasion I have found the perfect person for the job I needed doing.

Thumbnail of user bobw423
GB
1 review
3 helpful votes
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April 29th, 2020

I posted a job and got a plumber out within 2 hour. They did a great job fixing my tap and a great price.

Thumbnail of user patrician175
GB
1 review
1 helpful vote
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July 15th, 2019

Excellent all round service, highly recommended. New kitchen fitted, new wardrobe, new doors excellent workmanship.

Thumbnail of user keithb836
GB
1 review
0 helpful votes
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September 30th, 2021

Very punctual and reliable. Very good workman and very tidy. Competitive prices. All round Nice chap

Thumbnail of user amanpritj
GB
1 review
0 helpful votes
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November 7th, 2014

Makes life so much easier having tradesmen coming to you. Reviews and photos of the work really help.

Service
Value
Quality
Thumbnail of user danielw160
GB
1 review
1 helpful vote
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October 30th, 2017

Basic of tasks for an electrician you'd think, they seem to only want / take big jobs, poor site, won't use again

Thumbnail of user sidt17
GB
1 review
1 helpful vote
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August 25th, 2020

Brilliant workmanship by Mark well thought out and always consulted us what he was doing would recommend him to anyone

Thumbnail of user janiceg203
GB
1 review
0 helpful votes
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July 6th, 2020

Used this site to find builder for small porch. Had 2 replies. Chose one of them and so far everything going well

Thumbnail of user jonl169
GB
1 review
3 helpful votes
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March 20th, 2019

Prestige builders in Oxford
Do not use these, the manager is rude and obnoxious. No manners whatsoever.
Also he's quotes are way to high
Stay away!

Thumbnail of user daneb62
GB
1 review
0 helpful votes
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June 24th, 2020

Reliable, prompt, courteous service. Very helpful and Reasonably priced. Ww would definitely recommend

Thumbnail of user michaelr2489
GB
1 review
0 helpful votes
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September 2nd, 2020

I found a tradesman straight away.and the job is almost complete, just waiting for some electrical trunking to be done.

Thumbnail of user johnh3948
GB
1 review
0 helpful votes
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July 28th, 2020

No fuss, job completed as promised with minimum disruption. Ticked all the boxes, very professional.

Thumbnail of user robinm490
GB
1 review
0 helpful votes
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July 6th, 2020

Very prompt response- good communicators and fair price compared to other quotes- Most importantly r

Thumbnail of user phillw10
GB
1 review
6 helpful votes
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April 15th, 2020

Fictional jobs and customers just too charge trades people you will either get a message saying sorry job sorted or cancelled.

Thumbnail of user davidh4520
GB
1 review
0 helpful votes
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September 22nd, 2020

Very pleased with work which was done efficiently and quickly. If needed I would use him again. Came on time.

Thumbnail of user johnn1650
GB
1 review
0 helpful votes
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June 13th, 2021

Hi I will demonstrate in a few short paragraphs that the reviews on sitejabber for MyBuilder (henceforth MB) are fake.

1. I have worked on jobs and hired people from MB. The site is far from perfect, the prices are outrageous especially for smaller jobs. As a contractor you pay a fee (£7-£60) only if a customer shortlists you, therefore you will pay and compete at the same time. Maybe that makes you play nice with the customer, but it also makes you hike your prices - no, not to adjust to the fee, but to the adjust to the hundreds of £ you lose when shortlisted.

2. "If something is free, you're not the customer, you're the product". Builders get favoured, especially ones with a lot of feedback or older accounts (signalling to MB that these workmen pay their fees). Negative reviews can disappear.

3. The background checks are non-existant, never have been. Recently they started ID verifying, but other than that you still don't know who you're getting. Why not try Gumtree or the Yellow pages? At least it'll be cheaper.

4. There's no customer service for anybody. No phone number, just a form they promise to get back to you.

With the above in mind, how often do you find yourself coming to a 3rd party site (such as sitejabber), after hiring a person from another site (MB), to leave one and only one positive review?
Are you really in-love with sites such as MB that you'd go out of your way coming here to leave a positive review? Chances are slim. They're much higher if you were upset for example, because you would want to vent your frustration and warn people.
Yet surprisingly here most 5 star reviews here are single review accounts, they went out of their way to say how spectacular MB is! Don't be naive, these people have had to write a review for the contractor on MB.
And if by chance they were genuine, it would mean they enjoy writing reviews, which doesn't explain why they all have 1 review. That's because it's not true.

You have been warned folks, MB is not interested in anyone except the owners of MB and they will lie to you here if necessary.

Service
Value
Returns
Quality
Thumbnail of user edm205
GB
1 review
2 helpful votes
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July 12th, 2018

I had very bad experience with mybuilder who blocked my account for no reason. No protection, respect and bad comunication.

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From the business

Official site - MyBuilder helps you find great builders and tradespeople and review feedback for work they've done. 98% of jobs get matched to skilled tradesmen.

Company Representative

Thumbnail of user myb
MyBuilder S.
Typically does not respond to reviews

How do I know I can trust these reviews about MyBuilder?

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