• MyBuilder

MyBuilder

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Overview

MyBuilder has a rating of 2.5 stars from 491 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MyBuilder most frequently mention customer service, shortlist fee, and fake jobs problems. MyBuilder ranks 5th among Contractors sites.

  • Service
    60
  • Value
    53
  • Shipping
    17
  • Returns
    19
  • Quality
    44

This company does not typically respond to reviews

Positive reviews (last 12 months): 14.3%
Positive
1
Neutral
0
Negative
6
102
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How would you rate MyBuilder?
Top Positive Review

“Fantastic Molehill landscapes”

Joanne P.
5/30/20

I am soo pleased with the job that Ben and his helper Bob have done! He is polite, courteous and conscientious! He has worked efficiently and effectively in digging and planting new borders for me! I love my garden more than ever. Great price. Great service and a lovely person too. Would not hesitate to recommend him... next year I want him to return to re turf the front lawn. Thanks Ben!

Top Critical Review

“Irresponsible and dangerous”

Charlie B.
10/21/24

I posted an ad on MyBuilder then selected a roofer to install some Velux windows in my house, based on them having decent reviews. Roofer stated he needed a down payment to purchase the windows, which seemed reasonable as it was approx £2000 worth. Roofer has now done a runner and it's only too late that I've looked into what MyBuilder claims is a verified review process: there's absolutely no verification required and anybody can claim to have hired a contractor simply to put reviews on there. Cost me £2000 to find that out

Reviews (491)

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Reviews that mention popular keywords

job (237) work (157) trades people (10) tradesman (54) money (40) customer service (8) tradesmen (93) customer reviews (5) builder site (8) great service (7) right person (5) trading standards (4)
Thumbnail of user karena34
GB
1 review
1 helpful vote
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September 22nd, 2014

I have found My Builder to be a terrific site, when searching for a specific trades person it is easy to use and any interested people are quick to respond. I have hired 3 different tradesmen and after researching their profiles and reviews I have been very pleased with both the quality of their work and their reliability which is very important to me.
So I have no hesitation in highly recommending the site

Thumbnail of user sonian25
GB
1 review
3 helpful votes
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May 1st, 2020

I completed the form with as much information as I could in order to get the right builders to quote rather than wasting both our time. 4 builders got back to me within 2 days which was satisfactory. All builders were professional in their responses. I was please with the simplicity of the whole process. I also felt that the site was safe and confidential. Happy to recommend this business.

Thumbnail of user janb61
GB
1 review
1 helpful vote
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February 24th, 2016

This site really helped me get the work done on a couple of jobs I had been struggling to find trades for. Instead of me having to find numbers, leave messages, chase people they came to me. It meant I had properly interested parties in doing the work and I found them to be courteous and hard working. The messaging system works well once you get to grips with it or you can swap contact details once you have hired someone. It took me a little while to get to grips with the communication but once up and running it was great.
I will definitely use this site again.

Only invite businesses you intend to use though as they get charged and don't then have the opportunity to quote.

Thumbnail of user sharons1012
GB
1 review
4 helpful votes
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April 29th, 2020

Absolutely brilliant picked a man Steve to do my garden painting ect he's turned it in to a haven from painting to putting up garden furniture now hes starting on my house he's that good he can do anything so happy I chose this site!

Thumbnail of user lynnep21
GB
1 review
2 helpful votes
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July 29th, 2017

I would like to thank Dean and his team from Greener Gas who installed my bathroom suite and did the tiling.
Nothing was ever too much trouble. They were extremely good at their jobs
I am reall happy with the work and without a doubt will use them again.

Thumbnail of user davej212
GB
1 review
2 helpful votes
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April 30th, 2020

I've been using MyBuilder as a tradey for about two years, it was tough at first but I now find nearly all my work through it. These types of sites are never perfect but this is by far the best one out there

Thumbnail of user christineh331
GB
1 review
4 helpful votes
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April 1st, 2019

Alex Burton builders who are sdvertisrd on my builders. Quoted 350 for fixing our guttering which was leaking badly. They came and after 2 attempts. It stiĺl wasnt fixed. Now we cannot get through to them and the guttering is dreadful. Chasing this up through citizens advise. Very fed up

Thumbnail of user valm87
GB
1 review
1 helpful vote
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July 29th, 2020

They did an excellent job of making our garage look top-notch (replacing the fascias / guttering / window / door) in uPVC.
As a company, their customer service was just excellent and the finished product has put a smile on our faces.
The price is what Ste says it will be (all properly written and drawn up) and no sudden extras and they turn up when they say they will turn up and get stuck in.
You can't go wrong if you use them and will be pleased.

Val

Thumbnail of user ab2035
GB
1 review
0 helpful votes
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November 8th, 2013

Until I discovered MyBuilder.com, I found it so difficult to find good workmen in my area and work that was done was done badly or massively overcharged.

Finding MyBuilder.Com has been fantastic for me. The ratings system and feedback process means that you can find really good honest workman with a proven track record. It is really easy to use. I have used MyBuilder.Com to find electrician, handymen, plumber and each one has been has been excellent. They have all done a brilliant job, been honest and hardworking and very fair prices. It really has made my life so much easier and I know that when I move house I will still be able to find really good workmen thanks to MyBuilder.Com.

Thumbnail of user davidh664
GB
1 review
3 helpful votes
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March 22nd, 2018

The company has a no refund policy it means they can send you leads you pay them and hey presto the customer doesn't want the work carried out anymore. A change of heart a dreamer, or I think I will get my husband to do it whatever the reason there is no work to quote for. You contact them expecting to be at least credited but no it's there policy not to refund under any circumstances. The company completely absolves itself of any responsibility. I'm not even sure if such a policy is actually legal. Anyhow be warned the amount of leads this happened was close to 50% there are plenty of providers out there who operate a fairer system using theses cowboys left me feeling like I had been scammed.

Tip for consumers:
Go find a provider who operates a returns policy it's a pretty basic thing but this company believes it's above the law

Service
Value
Thumbnail of user margaretp918
GB
1 review
0 helpful votes
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November 6th, 2021

J and M Plastering I were a joy to deal with. So helpful. They project managed the job as I. Couldn't get down to Eastbourne as I have Parkinson's. They hacked off old render put new rendering on painted it. Arranged soffits downpipes etc. Also kept me informed all the. Way along and sent me photos. I would
Highly recommend this firm.

Thumbnail of user andrewh1038
GB
1 review
4 helpful votes
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March 2nd, 2021

So sign up for 12 months getting work 95% positive feedback from over 800 customers decide to go to Ltd with company and my builder decide they don't want me as a ltd company on there ok no big deal except they have taken my cash for plenty of bogus jobs and cost me money in long run couldn't tell people enough to avoid them

Thumbnail of user lynno34
GB
1 review
2 helpful votes
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February 22nd, 2019

Today e. A landscapes came and fitted me a 6ft fence and gate, cut down 2 trees and took them away, excellent service, left no mess, polite and have done another quote for driveway later on the year. Elijah was fab

Thumbnail of user teresaw39
GB
1 review
0 helpful votes
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February 23rd, 2016

I have used this site on several occasions when stumped with finding someone to do a job. Brilliant idea, easy to use and the tradesmen have always been excellent and their work of a high standard. All of the quotes have been competitive. Now my 'go to' place if I need something fixing.

Thumbnail of user andreas189
GB
1 review
0 helpful votes
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November 4th, 2014

I have found my builder.com very helpful. I can see what other customers have thought about the work done for them before making a decision for myself. I will certainly use this as a way of finding tradespeople in the future.

Tip for consumers:
Read all the reviews including the bad ones and make your own decision.

Service
Value
Shipping
Quality
Thumbnail of user janem694
GB
1 review
0 helpful votes
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June 24th, 2020

Used my builder once, and got a good roofer, tried many before i used this site but all were either to expensive or messed me about, thank you my builder, my roof is now leak free and done within a fortnight,

Thumbnail of user christopherh745
Australia
1 review
0 helpful votes
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August 1st, 2020

Trying to manage refurbishing a rental property in Lincoln while in Sydney, I advertised for a decorating job and a rubbish clearance job. I received quick responses, got quotes, and got the jobs done at prices that suited. The guys did the jobs well and kept me informed, including sending photos. So, all good and will use again.

Thumbnail of user louiseb38
GB
1 review
0 helpful votes
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August 10th, 2015

The website's easy to use, you just post a job, include detail, dates and photos are a good idea, then builders post if they're interested, you can check out their reviews and shortlist the ones you like the look of. The review system means builders are keen to please and resolve any problems. Beats looking through Yellow Pages.

Thumbnail of user ianj90
GB
1 review
2 helpful votes
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May 4th, 2020

We needed a local reliable plumber and once our task was put out we received several replies very quickly. Our chosen firm were excellent. Reliable helpful and reasonable priced our replacement shower was fitted in no time at all. Great service.

Thumbnail of user stevec1117
GB
1 review
2 helpful votes
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May 4th, 2020

Easy to use and gives good information about the tradespeople who are using it for work. Positive feedback from the guy l hired to do my job. I would recommend it to anyone after a tradesman. Will use it again definitely.

Thumbnail of user tonyk64
GB
1 review
4 helpful votes
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September 13th, 2017

A. Cook Groundwork. Didn't work, every excuse as to why job couldn't be done. Disorganised to a level I've never seen. Had to pay him to go and cancel contract. Totally unprepared for doing the job quoted. No workforce other than unskilled people who can't work more than 2 days because of benefits.

Thumbnail of user helena284
GB
1 review
0 helpful votes
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August 7th, 2020

Having just moved to the area, I didn't know where to start with finding tradies to do all different jobs round the house. Had nobody to ask for recommendations.
Using My builder.com meant I could see reviews from previous customers, and every job I posted got many replies. I could choose the more local tradies to give an estimate, feeling more confident because any poor quality work would have been flagged up in the previous customer reviews.
I've used the site for several different jobs, and I'm very happy.

Thumbnail of user sylviaj77
GB
1 review
8 helpful votes
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February 25th, 2019

I can't see how they can have unqualified electricians on their site, there must be no vetting process at all. I stupidly went with lowest quote, and the person hired couldn't give me a certificate afterwards, lot of dodging the question, and eventually gave me a certificate which proved to be fraudulent.
I strongly encourage anyone using this service to carry out their own checks on the contractors first.

Thumbnail of user phild495
GB
1 review
0 helpful votes
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August 14th, 2020

We can't recommend Tiger Home Improvements enough for the quality of work, their prices and their professionalism. They couldn't be beaten on price but this didn't reduce the quality of the materials used or the end product. Dale and his team were friendly, helpful, gave after service advice and left leaving no mess behind. We are 100% happy with the work and would not hesitate to book them again.

Thumbnail of user tima243
GB
1 review
0 helpful votes
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June 23rd, 2020

I've used my Builder to find tradesmen for two different jobs now. Both found me three quotes and the work has been done to a high standard.

Really pleased that My Builder takes the hassle out of finding the right person for the job

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Official site - MyBuilder helps you find great builders and tradespeople and review feedback for work they've done. 98% of jobs get matched to skilled tradesmen.

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MyBuilder S.
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