• MyBuilder

MyBuilder

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Overview

MyBuilder has a rating of 2.5 stars from 491 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MyBuilder most frequently mention customer service, shortlist fee, and fake jobs problems. MyBuilder ranks 5th among Contractors sites.

  • Service
    60
  • Value
    53
  • Shipping
    17
  • Returns
    19
  • Quality
    44

This company does not typically respond to reviews

Positive reviews (last 12 months): 14.3%
Positive
1
Neutral
0
Negative
6
102
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How would you rate MyBuilder?
Top Positive Review

“Fantastic Molehill landscapes”

Joanne P.
5/30/20

I am soo pleased with the job that Ben and his helper Bob have done! He is polite, courteous and conscientious! He has worked efficiently and effectively in digging and planting new borders for me! I love my garden more than ever. Great price. Great service and a lovely person too. Would not hesitate to recommend him... next year I want him to return to re turf the front lawn. Thanks Ben!

Top Critical Review

“Irresponsible and dangerous”

Charlie B.
10/21/24

I posted an ad on MyBuilder then selected a roofer to install some Velux windows in my house, based on them having decent reviews. Roofer stated he needed a down payment to purchase the windows, which seemed reasonable as it was approx £2000 worth. Roofer has now done a runner and it's only too late that I've looked into what MyBuilder claims is a verified review process: there's absolutely no verification required and anybody can claim to have hired a contractor simply to put reviews on there. Cost me £2000 to find that out

Reviews (491)

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Reviews that mention popular keywords

job (237) work (157) trades people (10) tradesman (54) money (40) customer service (8) tradesmen (93) customer reviews (5) builder site (8) great service (7) right person (5) trading standards (4)
Thumbnail of user markw77
GB
1 review
1 helpful vote
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December 4th, 2013

The identification of extremely useful and very practical and economic tradesmen was excellent. I consider that this website saved me a mountain of time that I could have wasted seeking tradesmen that may well not have been anywhere near as good as identified by mybuilder.com. Totally recommended.

Thumbnail of user margaretm817
GB
1 review
3 helpful votes
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April 29th, 2020

Always able to find a good trade person through this company. Also reassuring to read reviews before hiring so know the person is reputable. I always feel sure that any work that needs doing is at hand

Thumbnail of user paulb3930
GB
1 review
0 helpful votes
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July 23rd, 2022

So just used Pete from Prodecks uk in Hull. Pete is a lovely warm friendly man, contracted him through mybiulder.com to strip and rebuild a large decked area for my mother. Pete has done a first class no rushed job, giving sound advice and keeping me updated constantly throughout the project. We are very happy with the results and would not hesitate to use him again or indeed recommend him to anyone looking for a professional no rushed quality project. Thanks Pete a massive big up for Prodecks uk

Thumbnail of user paulineb17
GB
1 review
0 helpful votes
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January 13th, 2015

I've used MyBuilder fo 4 different jobs recently. Plastering, wooden flooring, cabin building and to provide an electricity supply to the cabin. I received several quotes for each job and then selected the tradesman for each task. Each one performed an excellent job. All were punctual, hardworking and the finished tasks were done to a professional standard. I would definitely recommend MyBuilder and use them again.

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Quality
Thumbnail of user daver43
GB
1 review
0 helpful votes
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October 29th, 2013

Have posted for a number of jobs from rewiring of the whole house, replacement of internal doors to laying of patio. There is always a large number of builders available and you can see their past jobs and feedback straight away.
The website is easy to navigate and understand.
Every builder I have chosen from the site so far has been excellent and I would highly recommend.
Thanks

Thumbnail of user warrens128
GB
1 review
2 helpful votes
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May 4th, 2020

In my opinion MyBuilder is far and away the best way to secure a tradesperson who is (a) interested and (b) available. Also it gives you an opportunity to read reviews, or to take a chance on a new person looking to make a name for themselves on the site. Over the last 1.5 years I've had several difficult jobs which defied easy classification. I could not find anyone interested until I tried MyBuilder and in every case I found at least one interested party and often many. It's a great site and I recommend it to all my friends.

Thumbnail of user johnf4007
GB
1 review
0 helpful votes
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April 8th, 2022

I would like to credit a roofing company Everyday Roofing Services of Hampshire. They did an excellent job across my whole roof and within budget. There was a slight problem after the job (just as likely caused by the scaffolding) and they came back and fixed it and cleaned everything, as they promised they would. Highly recommended.

Thumbnail of user johne1995
GB
1 review
5 helpful votes
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March 8th, 2022

As tradesman listed on Mybuilder I have to admit to mixed feelings about this site, for getting work leads. While there are some genuine honest customers posting jobs on site, there are also large numbers of people posting jobs which are either just for quotes to decide whether to buy places, or those who are awefull at comms & won't reply to calls or messages. Also Mybuilder allow far too many leads to be passed to multiple tradesmen all being charged fees, meaning they make lots of money but you have a low chance of getting a job, when your one of 5 or 6 going for them but still you get charged, often without getting to quote for work. This sucks, as it can mount up to a big bill in a month, for no return. They won't refund fees when you can't get replies to messages either.!:-/ I'm just glad I have a large customer base, as I can't rely on this site for good dependable work leads any more.!

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Thumbnail of user marilynm1326
GB
1 review
0 helpful votes
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February 1st, 2024

I had Jem Kemal/Carpenter repairing my son's cracked wooden door frame, the job was done to a very high standard of craftsmanship, also gave me good advice and informed me what he would do to repair the door, anyone wanting a Carpenter, I recommend you go online and book Jem, 'JKS Carpentry' thanks again Jem!

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Service
Value
Shipping
Returns
Quality
Thumbnail of user kpl
Hong Kong
1 review
14 helpful votes
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September 30th, 2015

Very disappointed that i expressed my concerns and reported the company i used on this website. They seemed not to care about who uses this site as long as they can make money from the builders. The sites main priority is to make money and that lets any builders join (cowboys). To improve they need to allow pictures to attached for feedback on the builders. I got proof of how bad this building company is and how they left me with a huge amount of money to spend to put things right. All mybuilder did was to point me in the direction of going through the legal system which will just cost me more money.

Thumbnail of user myb
MyBuilder S. – MyBuilder Rep

Hi Kp,

Thanks for your feedback and I'm very sorry to hear of your experience with a tradesman. I would however disagree with your claim that our priority is to make money. We certainly don't let anyone join the site, as our decline rate for new tradesmen currently sites at around 40% of all applicants in an attempt to ensure only quality tradesmen join.

Our priority is to ensure that homeowners have a better experience of tradesmen and that poor tradesmen are held accountable for their work. I hope that you have left feedback for builder who completed your job as this will help to inform future customers and help them make better decisions when they come to choose who to hire.

I'm sorry again for your experience, if you'd like to get back in touch with us we will do our best to help.

Kind regards,

Ben@ MyBuilder

Thumbnail of user brianq2
GB
1 review
0 helpful votes
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May 11th, 2015

I have recently moved to a new area and therefore didn't know any tradesmen to work on my new house. However a friend recommended mybuilder and it has been extremely useful. I have found a builder, carpenter, plasterer, roofer and an electrician from the site, all of which have been reasonable, reliable and good workers. The reviews have been honest and a great way to choose the correct person. A very useful website.

Thumbnail of user janek16
GB
1 review
0 helpful votes
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May 24th, 2014

This is a fabulous website. It takes all the hassle out of having jobs done on the house, and it's free! I've had plastering, plumbing, electric and flooring jobs done and
Even someone to block off my chimney! You post a job and get a list of local tradesman, then you shortlist the best ones from their customer ratings. Then you get quotes from them and choose who you want. I'm really pleased with the work I've had done and have always paid v reasonable prices.
Miss Kendle

Thumbnail of user pd304
GB
1 review
2 helpful votes
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April 30th, 2020

I recently found someone on the site to dispose of my garden rubbish.
There were a few on there for me to choose from.
I felt at ease because the company had been checked out beforehand so I knew he was trustworthy.
He was punctual and pleasant, although he didnt sweep up afterwards.
I would certainly use MyBuilder.com again if I need a trades person.

Thumbnail of user johnv363
GB
1 review
3 helpful votes
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February 25th, 2019

After Storm Erik devastated my fence I contacted MyBuilder and through them, T&N home improvements of Skipton, who responded promptly and offered advice before we settled on the type of fencing needed. They turned up on time and completed the job to my satisfaction, including carrying out other minor tasks as part of the job voluntarily. Excellent service,

Thumbnail of user gilliann
GB
1 review
0 helpful votes
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October 15th, 2013

I use mybuilder.com quite regularly. I find it a great way to find local, reliable and competitive tradesmen, all with reviews and feedback. The best feature I think is the fact that you dont get bombarded with phone calls, its all done on your terms. Initially the interested tradesmen email you and then you select the ones you want to deal with whether its 2 or 3. Doing this lets you know that the prices are competitive and you arent getting ripped off. Every job ive done so far on my house has been with the help of mybuilder.com.

Thumbnail of user fayv3
GB
1 review
0 helpful votes
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August 10th, 2015

I highly recommend My Builder to find good, reliable and honest tradesmen. I have had three out of three positive results by using My Builder. The site is very easy to navigate and all the information you need to make a good decision is at your fingertips, extra help is offered offline if needed.

Thumbnail of user johnk3304
GB
1 review
0 helpful votes
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September 18th, 2021

Steve was very quick to respond to our email. He was punctual and did a great job laying our sun room floor. He was a skilled and tidy workman who cleared up any mess made.
We would highly recommend Steve for you tiling needs.

J. Kelly

Thumbnail of user alanc269
GB
1 review
5 helpful votes
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September 6th, 2019

My builder is a scam if your a trader trying to win work it cost just for the customer to say thanks but no thanks it's a joke and there's only one man earning any money here void this scanky web site. It's a con and can't carry on

Thumbnail of user amyb25
GB
2 reviews
0 helpful votes
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November 3rd, 2013

I have used this site several times, I am a young women and have moved area in the last few years so I struggle to find reliable work men that wont take the mickey with their prices. This is a good tool to find quality work. I would emphasise this is tool and you do still have to do the normal 3 quotes etc but its a hell of a lot simpler if your busy to use this site.

Thumbnail of user debbies665
GB
1 review
0 helpful votes
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August 25th, 2020

Needed a plumber so put out a request, within half an hour I had 3 text me. I chose one who gave me a price over the phone, turned up when he said he would (which was a weekend as requested) did the job and cleaned up after himself. Would deffo recommend this site and will deffo be using it again

Thumbnail of user lewism71
GB
1 review
2 helpful votes
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June 21st, 2018

MyBuilder don't tell customers that they charge up to 5 shortlisted tradesmen a fee for the job that often none of them get.
The fees although set manually are ridiculous.
The limited amount of info given when posting a job is also ridiculous.
MyBuilder only cares that you pay them. Simple.

Thumbnail of user elainep215
GB
1 review
0 helpful votes
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September 2nd, 2020

My Builder site came up on Google. It was very easy to use and there were a number of stonemasons available.
Andy Cooper replied quickly and visited the next day. He did a fantastic job, was polite and efficient and finished cleanly and promptly. Very reasonable rates. I wouldn't have found him without My Builder.

Thumbnail of user justinv23
GB
1 review
2 helpful votes
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May 28th, 2017

They still charge you for cancelled quotes and not tell you, there customer base are 90 percent Asians who are negative as soon as you phe them to book in, this is not a good way to find business as My builder control the leads you get from there end, quality builders keep well away!

Thumbnail of user noele7
GB
1 review
0 helpful votes
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July 2nd, 2014

We've been using mybuilder for more than a year now and have found a range of tradesmen. The rating service is accurate and we've found a number of excellent people to help us restore our dilapidated old house. We've tried the competitor sites and still went for people we found on MB.com in the end. Very useful website!

Thumbnail of user simonr24
GB
1 review
0 helpful votes
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April 29th, 2014

After seeing good reviews for the MyBuilder website, we thought we would give it a go and post a job. The whole process is very simple and the good thing is that tradesmen approach you for the job. Selecting a tradesman is simple and you are able to look at their profiles and read the feedback that others have left before selecting who you want. After three successful separate jobs completed, we are more than happy with MyBuilder and will use them again!

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Thumbnail of user myb
MyBuilder S.
Typically does not respond to reviews

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