• MyBuilder

MyBuilder

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Overview

MyBuilder has a rating of 2.5 stars from 491 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MyBuilder most frequently mention customer service, shortlist fee, and fake jobs problems. MyBuilder ranks 5th among Contractors sites.

  • Service
    60
  • Value
    53
  • Shipping
    17
  • Returns
    19
  • Quality
    44

This company does not typically respond to reviews

Positive reviews (last 12 months): 14.3%
Positive
1
Neutral
0
Negative
6
102
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How would you rate MyBuilder?
Top Positive Review

“Fantastic Molehill landscapes”

Joanne P.
5/30/20

I am soo pleased with the job that Ben and his helper Bob have done! He is polite, courteous and conscientious! He has worked efficiently and effectively in digging and planting new borders for me! I love my garden more than ever. Great price. Great service and a lovely person too. Would not hesitate to recommend him... next year I want him to return to re turf the front lawn. Thanks Ben!

Top Critical Review

“Irresponsible and dangerous”

Charlie B.
10/21/24

I posted an ad on MyBuilder then selected a roofer to install some Velux windows in my house, based on them having decent reviews. Roofer stated he needed a down payment to purchase the windows, which seemed reasonable as it was approx £2000 worth. Roofer has now done a runner and it's only too late that I've looked into what MyBuilder claims is a verified review process: there's absolutely no verification required and anybody can claim to have hired a contractor simply to put reviews on there. Cost me £2000 to find that out

Reviews (491)

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Reviews that mention popular keywords

job (237) work (157) trades people (10) tradesman (54) money (40) customer service (8) tradesmen (93) customer reviews (5) builder site (8) great service (7) right person (5) trading standards (4)
Thumbnail of user williamm720
GB
1 review
0 helpful votes
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June 28th, 2018

Lee Davidson of Davidson Architects was very informative. He had a lot of patience when explaining the technicalities which we had never had before. Lee gave us assurance that 95% of his council building permission applications go through at the first attempt. In deed we were delighted when our application was successful at the first attempt. We recommend Davidson Architects to anyone for positive results.

Thumbnail of user timh131
GB
1 review
9 helpful votes
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December 14th, 2017

My builder is a rip off tie tradesman. Great for the customer as all they see is "it's free"! Not for tradesman that pay for leads that doesn't even guarantee the job.
For example small jobs that a tradesman can only charge £20 at the most, mybuilder.com ask for £4 plus vat. Now for the tradesman to travel and do the job then pay mybuilder.com price plus vat really isn't worth a fart for a tradesman that would normally happily help out and do it at a reasonable price.
Ok mybuilder say they've done the advertising leg work for you but they price the leads way off! Especially when the job poster doesn't explain the job properly.
It's cost me hundreds on leads from meeting with customers that have changed their minds sunce and actually don't want the job doing any more.
Definitely not worth the cost in my opinion.

Thumbnail of user samanthal30
GB
1 review
0 helpful votes
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March 6th, 2015

I have uses my builder for several tradesmen from garden work to odd jobs about the house. I would highly recommend this site. I trust my builder and the tradesmen who advertise on there. It's quick and easy to find a tradesman and to review feedback left by others who have used them. The feedback system gives peace of mind when choosing to hire a tradesman. I wouldn't go anywhere else to find a recommended tradesmen. Love this site and I've had only positive experiences.

Thumbnail of user kayf5
GB
1 review
0 helpful votes
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August 10th, 2015

I have used My builder for several jobs around my properties.

The tradesman have always done a satisfactory job and the process has been very easy.

I had just advertise the job, get several quotes, look at the feedback and hire. It is difficult to find reputable companies and my builder takes away the stress of finding someone.

The people on the site need good reviews in order to grow there business so you get a good quality of tradesman.

I wouldn't hesitate to recommend the site

Thumbnail of user peleik
GB
1 review
1 helpful vote
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June 6th, 2020

They clearly let to register businesses by sympathy not by the correct answers. Did try to register many times, and they sent an email with failed, but no explanation! We're sure we passed the questionnaire as we have over 10+ years experience! They are just radilicous!

Thumbnail of user allans209
GB
1 review
0 helpful votes
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February 22nd, 2022

Trevor Messenger and his young helper did a fantastic job retailed the shower area and fitted the shower in a very short time a very tidy workman cleared away everything and left the house clean and tidy A+++++

Service
Value
Thumbnail of user rebeccap16
GB
1 review
0 helpful votes
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January 24th, 2014

This site is fantastic for me. I am a Landlady and am always looking for professional, reliable tradesmen for a variety of jobs (sometimes at short notice). I like the fact that you can choose who to invite to quote for jobs, without the hassle of tradesmen phoning me without an invite. I study all the reviews before I accept a tradesman to quote. This gives me confidence that a particular tradesman works to a high standard and is reliable. I have found a good few tradesmen on this site who I will definitely use again. I really don't know how I managed without using this site before - genius idea!

Thumbnail of user mauricel39
GB
1 review
10 helpful votes
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April 2nd, 2019

As a builder this is poor, this company clearly makes money off us bidding. Great idea allowing so many to bid on a job with no real chance of winning work. Best to get work yourself and stick with your clients. If you want to keep buying jobs with no way of really winning some Jobs this site is for you. It will charge you even if you don't get the Job

Thumbnail of user tonym71
GB
1 review
1 helpful vote
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December 10th, 2013

The guys at mybuilder.com are really greedy and out to make money for them selves. They do not vet the builders which means you can be employing incompetent people. They are very quick at asking for money but not very willing to help. Totally useless and a bad service. Would not recommend them.

Thumbnail of user sunnyj18
GB
1 review
6 helpful votes
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January 30th, 2018

I am a tradesman as Gas Safe registered engineer. My Builder makes money by charging shortlist to tradesman. The job worth £100 the shortlist fee is £5. If there are 5 tradesman supplied the quote and if customer select all 5 of them then all 5 tradesman will be charged £5 wether you get the job or not. As a tradesman you will be invoice for £5 but you have now no job but still you to pay for it as customer shortlisted you. So my builder would make £25 from tradesman a job costing not more than £100. This is recently i experienced. I think this company is not doing legitimate business conning the tradesman who work hard to earn money. On the other hand making customer write positve feedback about the company. I request tradesman be very careful when opting for leads which may surprised you with fat invoice.

Thumbnail of user samj29
GB
1 review
1 helpful vote
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October 13th, 2013

The site is easily accessible. The spec for each tradesman is clear and concise. Being able to review other users experiences of the tradesmen is extremely helpful too. I have used the site on 3 occasions for differing jobs and have never had a negative experience. I would recommend this site to others.

Thumbnail of user toms3
GB
2 reviews
1 helpful vote
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February 27th, 2015

Having bought a house in need of some TLC last year have used MyBuilder to find both a good plumber and electrician. Adverting a job is easy and within a few hours had interested tradesmen, a few messages and phone calls and all arranged. Supports local companies and helps the good guys and avoids falling for cowboys.

Service
Value
Quality
Thumbnail of user iainm6
GB
1 review
0 helpful votes
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October 5th, 2015

I have used My Builder.com on three occasions so far this year and found this was the easiest and most convenient way to find tradesmen for the jobs I required doing rather than having to look on Yell.com or in my local newspaper or trade guide to locate tradesmen and then to have to ring them and wait for them to visit my home in most instances before quoting for a job.
I will not hesitate to use this site again for future jobs I require doing.

Thumbnail of user marys2099
GB
1 review
0 helpful votes
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July 5th, 2020

Perfect service. I would always use them. Quick, efficient and well-qualified. Excellent service. I was always seeking maintenance work on my house and My Builder solved the problem. I have introduced it to friends. It is good to get quotes from artisans who live near to my postcode.

Thumbnail of user peterl81
California
1 review
1 helpful vote
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February 23rd, 2015

This site seems to locate the sort of tradesmen people seek. I found that those I chose (and not all jobs got a response) were very good. Be sure to check feedback as I do not know if the site vets there tradesmen to appear on the site.

Thumbnail of user alano46
GB
2 reviews
8 helpful votes
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February 4th, 2019

MyBuilder is unwilling to take down unfair, fake feedback from clients who use this as a tool to get out of paying tradesmen. The very tradesmen who earn them their money! Consequently, the better tradesmen use other sites not MyBuilder

Thumbnail of user clairew18
GB
1 review
0 helpful votes
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February 19th, 2014

I have been using mybuilder for the last 18 months and have had several jobs and large renovations done on my house using tradesmen found through this website. The tradesmen I found have been fantastic, provided a reliable and professional high quality service at reasonable prices. Don't know what I would have done without using this website!
Would recommend it to anyone in need of any kind of tradesman.

Thumbnail of user christineh35
GB
1 review
0 helpful votes
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April 27th, 2015

I have used my build several times, it is the first site i visit when i need a job doing. And in my experience i have not had a negative experience yet, all the tradesman i have used have been polite courteous and knowledgeable about there trade.The fact you can read the reviews from other customers is a great help also.

Thumbnail of user patricko31
GB
1 review
0 helpful votes
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March 27th, 2015

Used mybuilder to obtain workmen for numerous house renovation jobs required on my fathers home (He is 87 and it required thoughtful, helpful and flexible workmen).

All of the builders I found on mybuilder were brilliant. The work carried out was first class and the workmen were all courteous, polite and helpful to my Dad.

Would recommend the site to anyone and everyone.

Thumbnail of user simonl27
GB
1 review
0 helpful votes
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April 23rd, 2014

My experiences with My Builder.com have all been positive so far.

To date I have had a complete bathroom refit and replaced my parent's boiler and central heating system plus a garage roof re felt. All 3 jobs have gone smoothly and to my satisfaction thanks to My Builder. Com.

Highly recommended!

Thumbnail of user lindac164
GB
1 review
0 helpful votes
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February 23rd, 2016

I've been really pleased with this site; it's very easy to use and enables me to communicate with relevant tradesman.
I've been able to see other peoples' reviews and experiences, and then meet and obtain estimates before committing to a specific company.
Now I would use this site before embarking on any project that would require a professional.

Thumbnail of user abdulm192
GB
1 review
3 helpful votes
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January 26th, 2023
Verified purchase

Be aware of this company,I made account with,my builder, got message,to react on jobs,I showed intrest on one job,in response i person send me number, when called person never responded and after 1 week had to pay £25to my builder.
Such a scam,never try it as abuilder if you are looking for work

Thumbnail of user judyw685
GB
1 review
0 helpful votes
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October 16th, 2020

Outstanding job completed and weeks later still looks as good as new. As new to area wonderful to find a service as reliable as My Builder and would use them again when needed. Tradesman excellent and left the place spotless what more could you ask. Thank you My builder. I am happy to recommend My builder.

Thumbnail of user jeanw322
GB
1 review
0 helpful votes
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June 23rd, 2020

I am very, very pleased with the work Lee has done. My garden was going to rack and ruin and he is doing a good job of clearing it and getting it back to normal. He is very professional and polite. Nothing is too much for him.

Thumbnail of user lydiab25
GB
2 reviews
12 helpful votes
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November 5th, 2017

This is not what it needs to be for customers. There is a contractor there that is blatantly misleading people They will end up on rogue traders or watch dog one day, i informed My builders.com about how they fleeced me, as they advertise with them as requiring no deposit up front. This is a lie, they plead and manipulate you to pay until most of the money is paid and then they disappear without finishing the job. When they start they are charm itself, but it's not genuine and the standards are like you wouldn't believe. They use cheap materials. I informed My Builders, they couldn't care less. By the way, avoid, Bensons Home Care They are full of lies

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MyBuilder S.
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