Review of MyCleanPC: Success
Thumbnail of user thomase123
New York
1 review
0 helpful votes
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October 12th, 2018

Some how my home page was changed/ I had it put back and also had the computer cleaned and I puchasted the new software

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MyCleanPC

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Overview

MyCleanPC has a rating of 3.2 stars from 488 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyCleanPC most frequently mention tech support, great service, and many years. MyCleanPC ranks 3rd among Antivirus Software sites.

  • Service
    27
  • Value
    27
  • Returns
    24
  • Quality
    28
Positive reviews (last 12 months): 33.3%
Positive
1
Neutral
0
Negative
2
6
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How would you rate MyCleanPC?
Top Positive Review

“I've had a fantastic experience with MyCleanPC!”

DELLORTO G.
2/24/24

I've had a fantastic experience with MyCleanPC! Their tech support is truly exceptional. Whenever I've encountered an issue, their team has been incredibly responsive and knowledgeable, guiding me through the troubleshooting process with ease.

Top Critical Review

“Scam! Rip off!”

Michael V.
1/30/24

I have repeatedly (3 times over 2 years) called and asked for the service to be discontinued as I no longer own the laptop that was running slow. Today, I received another email saying they are going to charge me a $250 renewal. I do not own the computer, but am told that until I remove some software then they CANNOT cancel my subscription. This is criminal. Avoid this company at all cost!

Reviews (488)

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tech support (67)
Thumbnail of user tonyat31
New York
1 review
1 helpful vote
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February 24th, 2019

I have been with my client PC for years. No complaints. They have been thoroughly professional, diligent, friendly, and always quickly solve my problems. I'm happy to place my trust in them only for the continued health of my computer.

Thumbnail of user loiss46
Texas
1 review
0 helpful votes
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December 13th, 2017

I still get some kind of message that pops up wanting me to okay something... that I didn't okay... It's strange and it just keeps popping up. Next time it does... I'll write down what it says... It's asking me to okay something... I'm sure my tech rep didn't put it on there. If it comes up and does not go away. I will call back. Your Tech reps are amazing people.

Thumbnail of user samuelk102
Massachusetts
1 review
1 helpful vote
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March 4th, 2020

Very quick basic going over of the computer and cleaning it up of errors in the registry, old files, stuff like that. I did use a deep clean once took longer but more complete. A tech told mre not to bother that
They will clean the computer deeply every couple of weeks or monthly. It speeds up the computer Feel better knowing I have a program that will fix most of my problems easily. Had the program for several years. Cheap to buy and own.

Thumbnail of user barbaram1336
Florida
1 review
0 helpful votes
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September 21st, 2020

I was so afraid I'd have to replace my computer Monitor. Completely black screen for several cays. Sometimes I could turn it on, sometimes not, but all black on or off! But he knew exactly what to do, and was so very patient with this old lady. Even set up a shortcut to my pictures for me. I'd been told to be careful if I had it worked on, because pictures could disappear. I'll definitely recommend US Tech.

Thumbnail of user carols1122
North Carolina
1 review
0 helpful votes
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March 18th, 2020

A little pricey but its worth it because they are Fast to answer and solve the problem. Also techs are very patience when explaining the problems. They have me up and running after cleaning me out,,,,

Thumbnail of user samg190
Georgia
2 reviews
1 helpful vote
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May 27th, 2019

I did not have to travel to any place or location to have my PC problem solve. Right from in my living room, I just had a conversation with My Clean PC technical support staff on the phone and did few instructions and in 1 - 2 hours my IT issue was resolved. This is a remarkable service. You can be anywhere, all you need is internet service and your IT problem can be solved.

Thumbnail of user marvink26
Alabama
1 review
1 helpful vote
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May 24th, 2019

Outstanding service, and especially the service I received from Michael who took my call as he was great and very helpful. I am very satisfied with U S Tech Support. Thanks.

I rate your overall rating as a five.

Thumbnail of user sharonc177
Texas
1 review
0 helpful votes
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December 18th, 2017

Internet Explorer stops working at random and it has done it just now as I was checking to see if the problem was solved. This is the cause of the contact with you in the first place today. So my problem has not been solved.

Thumbnail of user davidm3398
Maryland
1 review
1 helpful vote
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April 23rd, 2020

Recently installed new hard drive and windows 10 to correct my crashed laptop. I had trouble loading Email service. Been too long and have forgotten how to bring Email on line.
I have been a MyCleanPC customer for many years. MyClean PC has always provided great support, so I contacted tech support and bingo the problem was fixed.
Very pleased with MyCleanPC software, service and support.
Dave M.

Thumbnail of user patricias1312
New Hampshire
1 review
0 helpful votes
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May 1st, 2020

I just got this so will see how it works. Hopefully all is well and I don't have any more problems. I just joined this company after being with my other computer company for 20 years so it was hard to change.

Thumbnail of user philipk45
New Jersey
1 review
0 helpful votes
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March 15th, 2018

Excellent value and service. Knowledgeable and courteous staff. Even interested in customer. Dedicated staff. A bit lengthy, but that is ok since it is still faster than dismantling computer connections and taking it to a shop. Well worth the price since I use it often. Not My Clean Pc's fault, but my computer's since it is old.

Thumbnail of user michaels809
Texas
1 review
0 helpful votes
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March 15th, 2018

I have been using this service for years even though I thought it was kind of pricey. Now they are charging additional for clean up software and early detection software. I thought that should be part of what I'm already paying for. I may have to look for other options.

Thumbnail of user laurinn
California
1 review
1 helpful vote
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May 23rd, 2019

As soon as i know for sure that this will solve this problem. I am hoping for the best for the first time since i have started using computers. There are a lot of bad technicians out there that are professional only in lies. I have been there several times. I am still paid up for 16 or so months with another company. Boy did they see me coming. A great disappointment i can assure you...

Thumbnail of user philipb208
Ohio
1 review
0 helpful votes
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February 13th, 2020

Bought the program thinking you would have a driver for my old hp printer but you were not able to locate a driver. Everyone I spoke with was really friendly and helpful and I I need drivers in the future I will be sure to get back

Thumbnail of user garyg117
California
1 review
1 helpful vote
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October 26th, 2017

I have been using MyCleanPC for about a year and used the tech support as well. Worked as advertised and made my computer work as it needs to. Support was simple to use and they speak perfect English.

Thumbnail of user roberth8
North Carolina
1 review
2 helpful votes
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September 8th, 2010

I downloaded it last night, ran the scan (scam), and paid the money. After a couple of hours of dubious "results", and supposed things happening, I had to reboot the computer, which also took a long time. My computer doesn't run one bit faster today than it did yesterday. I would not recommend it, nor will I renew it. RHH

Thumbnail of user porshas5
California
1 review
0 helpful votes
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December 6th, 2020

I will say that it was a struggle working with the initial intake operator to help determine the issue but once I was linked to the actual technician it was smooth sailing. My issue was fixed and I would use this service again in the future when needed. I will not be committing to an ongoing monthly subscription due to my use of the computer.

Thumbnail of user shirleyh172
Texas
1 review
0 helpful votes
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July 10th, 2018

I have worked on computer since 1978. We always had a help deck to go to in the work place when we had a problems, so this is just what I needed. Be fore MyCleanPc, I had to pack up my computer and take it to some place or have total stranger come to my home. MyCleanPc is worth every penny.

Thumbnail of user michaele282
Minnesota
1 review
0 helpful votes
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June 5th, 2018

They really go out of there way to fix all of the problems with your computer.
And believe me, I have had a bunch of issues. The only time they could not fix it, the issue was with a software for Quick Books.

Thumbnail of user francise46
Colorado
1 review
0 helpful votes
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December 12th, 2020

John went above and beyond to fix computer after multiple issues came up - very knowledgeable in all the areas needed to be covered - took the time to explain all possible solutions and Great follow up phone call

Thumbnail of user kiannad3
Washington
1 review
0 helpful votes
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October 11th, 2020

My pc is faster than it was previously! The games are not crashing and lagging like it was before. Tech support was understandable and patient with me going in, had easy contact and kept in touch when something was needed.

Thumbnail of user jolynnb1
Texas
1 review
0 helpful votes
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December 6th, 2017

I received a call from someone telling me that my Apple account showed someone trying to access my devices - called and they told me that it was someone from Russia. They asked for my email account name... then I really got worried... he wanted me to turn on my computer - I said no and got off the phone. That is when I contacted you.

Thumbnail of user mauriliog
Texas
1 review
0 helpful votes
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April 30th, 2020

I had two hard drives I could not use in my laptop as it stopped recognizing them in Win 10.
They helped all along to install and solve the problem and get the two hard drives to be
Recognized, named, and work smoothly.

Thank you!

Thumbnail of user andresc54
Kentucky
1 review
1 helpful vote
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May 6th, 2019

I was having issues and these guys stayed with me until I was satisfied on the job. Plus they kept stressing that I had 30 days of this service so if I had any other problems come up in that time to be sure to give them a call. This is the only company that gave me a call to make sure everything was good before I even had time to call them. I was impressed.

Thumbnail of user warrenc54
Texas
1 review
1 helpful vote
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December 1st, 2018

I have been a long time USTS... they have always been able to resolve any issues I may have... most importantly the cost issue compared to what it would be to have someone from a computer repair service of Geek Squad to come out is exceptional... and with others it would be a one time thing then it would cost me again... with USTS it doesn't matter how many time i call in and i can cover up to 3 computers for one low cost...

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From the business

MyCleanPC offers Windows PC optimization software which improves computer performance. With over 1 Million users – MyCleanPC is one of the leading PC optimization solutions in the market.

Business History

Started in 2011, MyCleanPC PC Cleaner is a downloadable software that finds & removes adware, file system errors, and temporary files which can slow down your computer and internet browsers. Plus, it includes a registry cleaner and privacy protector to remove unnecessary items stored in your registry and internet browsers. The free version of the software will diagnose adware and other items to clean. Once you’ve completed your free diagnosis, you can choose to activate the full version of the software to remove adware and other items.

Company Representative

Thumbnail of user seanw79
Sean S.
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Please call 801-857-2368 and one of our reps would be happy to help you.

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