• MyCleanPC

MyCleanPC

Write a Review

Overview

MyCleanPC has a rating of 3.2 stars from 488 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyCleanPC most frequently mention tech support, great service, and many years. MyCleanPC ranks 3rd among Antivirus Software sites.

  • Service
    27
  • Value
    27
  • Returns
    24
  • Quality
    28
Positive reviews (last 12 months): 33.3%
Positive
1
Neutral
0
Negative
2
6
See all photos
How would you rate MyCleanPC?
Top Positive Review

“I've had a fantastic experience with MyCleanPC!”

DELLORTO G.
2/24/24

I've had a fantastic experience with MyCleanPC! Their tech support is truly exceptional. Whenever I've encountered an issue, their team has been incredibly responsive and knowledgeable, guiding me through the troubleshooting process with ease.

Top Critical Review

“Scam! Rip off!”

Michael V.
1/30/24

I have repeatedly (3 times over 2 years) called and asked for the service to be discontinued as I no longer own the laptop that was running slow. Today, I received another email saying they are going to charge me a $250 renewal. I do not own the computer, but am told that until I remove some software then they CANNOT cancel my subscription. This is criminal. Avoid this company at all cost!

Reviews (488)

Rating

Timeframe

Other

Reviews that mention popular keywords

tech support (67)
Thumbnail of user charlenee11
1 review
0 helpful votes
  • Send Message
March 6th, 2018

Had them remove unused or distracting apps. I have had US Tech service for several years and have always had quick responses to my problems. My Clean PC seems to have taken on their professionalism and quick response time.

Thumbnail of user guym51
1 review
1 helpful vote
  • Send Message
December 19th, 2017

I called to have my computer checked because each time I would put my computer to sleep and the awaken it when I'm ready to use it, the computer says I am not connected to a network. Within ten minutes the technician fixed the problem and cleaned and optimized my computer. Thank you so much, you have always provided great service.

Thumbnail of user donnaa85
2 reviews
1 helpful vote
  • Send Message
December 18th, 2017

My laptop was running slow and I will told by a local tech that I had some dead spots in the hard drive. Your tech cleaned and checks for virsus. He left me a message that this was taken care of but forgot to say if he checked hard drive. I was assured after I called that everything was fine.

Thumbnail of user khaledh4
1 review
1 helpful vote
  • Send Message
December 12th, 2017

My brand new laptop was hijacked by rogues who locked the system and demanded $300 to release my laptop. Andre (agent 0163) took charge and removed the virus and temporary files holding my laptop hostage. Very efficient and very professional. Commendable.

Thumbnail of user laceyl6
1 review
1 helpful vote
  • Send Message
April 11th, 2018

Never had a problem in all the years I've used My Clean PC. Started using it back when it was Cyberdefender. When my computer starts getting sluggish I just call in and have a tech clean it up. Everyone I've ever talked to has been professional and helpful.

Thumbnail of user gaile48
1 review
0 helpful votes
  • Send Message
December 17th, 2019

I have been a member for many years they have helped me out and they were great at fixing any problem I had. I couldn't ask for any better technician they are so pleasant to work with. Thank you all for everything you do for me and all others

Thumbnail of user stevec6
1 review
8 helpful votes
  • Send Message
March 6th, 2010

Doesn't work. I have a trojan virus and this product didn't get the job done. I contacted their tech support and they could not help. The claims they make in their advertisement ("don't buy a new computer, buy this product")are false. Doesn't work.

Thumbnail of user marthaj.b
1 review
1 helpful vote
  • Send Message
April 16th, 2023

I have grown tired of you playing with my computer. If you had customers you would not have the time to play on my computer. I am meeting with my bank tomorrow to discuss with their cyber personnel. You need to work harder at getting customers than playing games with people too smart to sign up with company.

Tip for consumers:
no

Products used:
n/a

Quality
Thumbnail of user stevens1361
1 review
0 helpful votes
  • Send Message
September 24th, 2020

I have been using MyCleanPC for a few years and they have always been able to resolve any issues that have popped up. I am happy with the level of service and the professional way they deal with my issues.

Thumbnail of user richarda2587
1 review
2 helpful votes
  • Send Message
August 9th, 2023

MyCleanPC charged me $19.95 after I had cancelled. The original charge was $202.78. I cancelled because their service was very bad. Their online person (Tech?) rumbled through my computer and placed many emails and other documents into a vault. They told me these documents were unsafe and needed to be placed in a vault. I tried to extract these documents from the vault but could not. I called back and even their 'person' (Tech?) couldn't help me. That person told me I had to PAY-MORE to talk to someone to extract the documents from my 'vault'. I paid more, but even the Tech(?) I paid more to couldn't extract the documents from the vault. Thanks to MyCleanPC I lost a lot of very important documents.

Tip for consumers:
That I had researched reviews more carefully prior to contacting MyClean.

Products used:
MyCleanID

Service
Value
Quality
Thumbnail of user rogerd1
1 review
5 helpful votes
  • Send Message
November 6th, 2010

TV ads and website claim it removes malware, viruses etc. However it does the exact opposite.

Had several programs monitoring what maxmyspeed does and was doing. Several trojans and various adware were installed onto my computer.

Save yourself the trouble, get something trustworthy like AVG free, etc.

Thumbnail of user shereel6
1 review
0 helpful votes
  • Send Message
December 7th, 2017

The activation code would not work for me that was emailed to me after I purchased your program. A technician had to access my computer to get it to work which I was uncomfortable with but seems I had no choice to get the program to function.

Thumbnail of user janets374
1 review
0 helpful votes
  • Send Message
October 11th, 2018

The tech was easy to understand and fixed the problem. He also explained the reason for the problems that were fixed what probably caused the problems in the first place. Would suggest this service to others.

Thumbnail of user lisah364
1 review
0 helpful votes
  • Send Message
December 8th, 2017

I have been having problems with the audio on my computer and the technician figured out what was wrong with my computer. He told me that I needed some external speakers, because evidently there was a problem with my internal speakers and the wiring. So I am going to get some external speakers and continue to use my computer until I can get another one. My computer is old and outdated. U.S. Tech support is a great company and I will continue to use them always!

Thumbnail of user danielb249
1 review
1 helpful vote
  • Send Message
May 22nd, 2017

My Clean PC seem to be Professional scam artist I bet the department heads sit in company meetings laughing about how they rip people off and how they use Laws to do it. Did you know you can not stop payment on a Debit card you can not cancel the card and do it this is crazy the consumer is not being protected. All of this would not happen if they sold a good product So people if you do not want to be ripped off do not purchase this product you will regret it.

Thumbnail of user roccoa10
1 review
0 helpful votes
  • Send Message
December 7th, 2017

Every problem i have or anything i need installed they do it for me im very happy with the service never have to take my comouter in anywhere its all done buy you guys no problems at all very happy with the servive as long as the price stays the same i will be a life time member

Thumbnail of user cherylw66
1 review
1 helpful vote
  • Send Message
December 12th, 2017

I use this service often, they always service my computer needs quickly, and efficiently, solve all my issues, and my computer runs like new. I would recommend this service to anyone, it's a great service and very affordable to all!

Thumbnail of user chongshink
1 review
7 helpful votes
  • Send Message
May 25th, 2010

First of all, a legitimate security program will not hide its name. The name of this software is actually "CyberDefender". Any legitimate product would advertise its name, not hide behind a bunch of fake looking accolades as is found on this website.

I used Sandboxie to securely visit this website as well as to install their software into a sandboxed environment that would not allow it to cause harm to my PC. My anti-virus software was quickly triggered during the "CyberDefender" installation.

The "scan" itself tossed up a bunch of nonsense. It was unable to access my PC, so its 233 "problems" were nothing but messages saying that certain information in the registry didn't exist. Of course it exists, it just can't access it.

Lastly, this program is nothing more than a registry cleaner that produces a list of dubious results and then charges you to "fix" them. If you want FREE, trusted software to clean your registry then search Google for CCleaner.

Thumbnail of user tammiew8
1 review
1 helpful vote
  • Send Message
March 18th, 2018

My Clean PC is a very good cleaning program that you can do yourself at any time and it is very economic. If your computer gets slow, set it to scan, walk away and take a break and by the time you come back you will see why it was so slow. Just set it to repair and go back to doing whatever it was you were doing. I love this program as I have a home based business and don't have time to take my computer in to be fixed.
Tammie

Thumbnail of user angeloc1
1 review
1 helpful vote
  • Send Message
April 4th, 2011

Bought into program for my personal PC. 2 days later I couldn't open any internet connections. Called tech help. They got in and said that I had a MALWARE virus.
I didn't have it 2 days ago. They want $250.00 to fix it. I think they put it there.
I had a local guy come in a reload my system for $100.00. Works great now.
Stay away from maxmyspeed.

Thumbnail of user dp4
1 review
4 helpful votes
  • Send Message
January 18th, 2011

The people behind MyCleanPC.com is a company called CyberDefender. I've used CyberDefender before and all it did was cost me money and introduce more malware than I could get rid of on my own. They even gave me a virus, that they assured they could get rid of for a fee. Stay far away from this software.

Thumbnail of user nancyk566
1 review
0 helpful votes
  • Send Message
May 30th, 2020

The USTech technicians are so knowledgeable, professional and very friendly. My experiences with them have been excellent. I have had problems with my computers over the years that would have been virtually impossible for me to fix myself. USTech was always able to take care of the problems.

Thumbnail of user kiml3
1 review
2 helpful votes
  • Send Message
November 21st, 2010

I downloaded "free" software Max my Speed website to check for errors, then was directed to go online and purchase software for $54.95 (not a bad price). Software wouldn't work until I called to "activate" it and had to speak with a representative that informs me that I have a virus and 1123 errors. She further informs me that only a special tech can repair and that after he was done I would have a "brand new" computer again. The next day after the tech was supposed to be finished, I had all the same errors, viruses and computer didn't run any faster and I had just put out $389.00 for all that. I sent numerous emails for someone to answer all my questions and didn't get any response. The next day I called and canceled my subscription but only got $200.00 refund... huge rip off. I then went to CNET and downloaded a program that only costs me $48.00 and it worked flawlessly and my computer works like "brand new". The software I purchased the second time is: Registry Mechanic 10. 0. 132

Thumbnail of user thomasd131
1 review
0 helpful votes
  • Send Message
December 17th, 2017

I was in a situation with someone I could not understand and they wanted $200 to fix a problem with my computer they had a foreign accent. I got very upset and called US Tech Support and they straiten it right out. Thank You. Tom

Thumbnail of user sherylw57
1 review
0 helpful votes
  • Send Message
December 16th, 2019

Your service has been always a pleasure with any technician on any call. They are trained excellence and that is what they give. They are always up on the most current problems they need to solve. Sooooooo Thank you and Merry Christmas

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

MyCleanPC offers Windows PC optimization software which improves computer performance. With over 1 Million users – MyCleanPC is one of the leading PC optimization solutions in the market.

Business History

Started in 2011, MyCleanPC PC Cleaner is a downloadable software that finds & removes adware, file system errors, and temporary files which can slow down your computer and internet browsers. Plus, it includes a registry cleaner and privacy protector to remove unnecessary items stored in your registry and internet browsers. The free version of the software will diagnose adware and other items to clean. Once you’ve completed your free diagnosis, you can choose to activate the full version of the software to remove adware and other items.

Company Representative

Thumbnail of user seanw79
Sean S.
Here to Help!
Please call 801-857-2368 and one of our reps would be happy to help you.

How do I know I can trust these reviews about MyCleanPC?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about MyCleanPC?