Review of MyCleanPC: MyCleanPC is a REAL company with GREAT PRODUCTS and GREAT TECH SERVICE!
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2 reviews
0 helpful votes
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September 27th, 2020

MY CLEAN PC has great products at very fair prices and excellent tech support. Will never use another computer software company. Jeremy K. Awesome tech support!

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MyCleanPC

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Overview

MyCleanPC has a rating of 3.2 stars from 488 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyCleanPC most frequently mention tech support, great service, and many years. MyCleanPC ranks 3rd among Antivirus Software sites.

  • Service
    27
  • Value
    27
  • Returns
    24
  • Quality
    28
Positive reviews (last 12 months): 33.3%
Positive
1
Neutral
0
Negative
2
6
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How would you rate MyCleanPC?
Top Positive Review

“I've had a fantastic experience with MyCleanPC!”

DELLORTO G.
2/24/24

I've had a fantastic experience with MyCleanPC! Their tech support is truly exceptional. Whenever I've encountered an issue, their team has been incredibly responsive and knowledgeable, guiding me through the troubleshooting process with ease.

Top Critical Review

“Scam! Rip off!”

Michael V.
1/30/24

I have repeatedly (3 times over 2 years) called and asked for the service to be discontinued as I no longer own the laptop that was running slow. Today, I received another email saying they are going to charge me a $250 renewal. I do not own the computer, but am told that until I remove some software then they CANNOT cancel my subscription. This is criminal. Avoid this company at all cost!

Reviews (488)

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tech support (67)
Thumbnail of user darrenc48
1 review
0 helpful votes
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March 13th, 2018

MyCleanPC is the PURE MAGIC to solving 99% of your computer problems! They know exactly what to install to get your computer back factory fresh! 5 STARS! Highly recommended and worth the monthly service fee! :)

Thumbnail of user kylel4
1 review
2 helpful votes
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July 21st, 2011

I purchased the 2 yr program where their tech can fix any problem on your computer. Well they can't and actually made my computer worse. When i asked for a full refund they told me i wansn't elligible although the site says full refund within 30 days. Now, after several months of being paid in full they charged me $173 saying i hadn't paid. They are not a credible company. Please stay away from them

Thumbnail of user grahamf47
1 review
0 helpful votes
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September 27th, 2020

MyCleanPC does an excellent job of eliminating file problems and cleaning files. It adds an extra level of protection for file maintenance and reduces the potential for problem issues. I highly recommend MyCleanPC for the peace of mind of knowing the software highlights file problems and cleans them up.

Thumbnail of user luisd1
1 review
4 helpful votes
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February 12th, 2011

I'm a certified computer technician. Stay away from this crap. It is all marketing. If your computer is badly infected you will NOT even be able to load a CD into the tray, or USB as the spyware may have disabled autorun, taskbar, and other permissions to the user. You are better off, using another computer and search for the spyware's name and see if there are solutions to remove it. DO NOT fall for the claims that this product will get your computer super fast. These guys talking are paid actors.

Thumbnail of user bobbiemckeym
4 reviews
16 helpful votes
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February 22nd, 2010

I downloaded the free trial, and it found lots of stuff on my computer. Had to pay to get is off, but everyone has to make a buck and I felt the $40 was worth it. I have had the product about 3 months now, and no problems. Really it is more a malware remover, very easy to use and better for the non-technical user, but it did make my system more stable (donesnt crash anymore) and I think it boots faster. Anyways it is a good program and easy to read site.

Thumbnail of user joem336
1 review
1 helpful vote
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March 18th, 2018

I am computer stupid, US Tech support takes care of me! Whenever I have any kind of problem, us tech support always comes through and clears it up always to my satisfaction! Thanks very much, US Tech support!

Thumbnail of user marilyns219
1 review
1 helpful vote
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December 13th, 2019

Been a member for years. They have helped me with every computer and program I have. They have helped me set up the printers, get my wifi going as we have different houses, and the list goes on and on. They are always polite even though I am totally frustrated; they are patient with me. They take the time to listen to my problems. At my age, I need these people to help me with a machine that was not in my childhood---it wasn't in my adulthood either. I especially appreciate that I can trust them to do the job, and not do something illegal. Nowadays, that is a real plus for a company.

Thumbnail of user lynnes334
1 review
2 helpful votes
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July 20th, 2022

I bought their optimizer, ran the deep scan and the software program deleted all of my passwords! I called and spoke to a tech who wanted to sell me another software program to prevent the optimizer from deleted passwords and other important info! WTH - I filed a complaint with PayPal to get my money back. BEWAre

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Quality
Thumbnail of user seanw79
Sean S. – MyCleanPC Rep

Lynne,

We apologize if you were unhappy with the experience you had with one of our technicians. We strive to provide excellent customer service. Please feel free to email support@mycleanid.com or call us at (801) 895-7916 and we will work hard to resolve any issues.

Customer Support

Thumbnail of user frodob3
2 reviews
4 helpful votes
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March 3rd, 2023
Verified purchase

Yeah, it worked but the $19.95 monthly fee is a ripoff. I couldn't get the app to start and just called to cancel. Got a hard sell on identity protection that just wouldn't stop. There's $40 bucks down the drain. There's freeware out there that does registry cleaning as well, MyCleanPC just has a flashier interface.

Tip for consumers:
Stay away from MyCleanPC.

Products used:
MyCleanPC one time. Tried to use again and would not open.

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Value
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Thumbnail of user philipg231
1 review
1 helpful vote
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November 10th, 2020

On a scale of 10, with 10 being the BEST, your representatives Fred (who received my call) and Landon (who provided the technical support) were BOTH a 20! Thanks for your service. Phil Greenwald an 86 year old 57 year practicing Attorney in Los Angeles, CA. I've been with your Company for 5 years and wouldn't think of looking for better trained people. Sincerely, *******@aol.com.

Thumbnail of user garrettg1
1 review
2 helpful votes
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February 22nd, 2011

A friend recommended this site for my computer issues so I gave it a try and was rewarded. My computer was so slow I thought it was trash. However maxmyspeed remote techie was able to access my computer and remove all it's viruses. Now it's running like new and I'm thrilled.
A slow computer is ridiculously inefficient and now mine is speedy and not draining my time.
If your PC is slow I highly recommend this company!

Thumbnail of user michaelb632
1 review
0 helpful votes
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December 11th, 2017

After many past hacks on our computers and documenting them we find the ones we can trust best are you at USTS, Lexington Law and usually the Federal Government. Unfortunately, there are some therein I must reserve comment on as there are suspicions on my part regarding a few I had worked with in the past and their motives. I wish to thank you guys for your good work and all you do to keep the channels of free speech open for everyone.

Thumbnail of user fredc8
1 review
1 helpful vote
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April 10th, 2012

Immediately after they finished with my machine I began receiving spam, so much so that my ISP shut down my email. This company will "scan" your files but I suspect they are actually down loading them. They will try to sell you a monthly service and about all that is done for your computer is a standard defrag. I would suggest changing passwords if you have let them into your machine. For this "service" you will be billed $39.95. I strongly suspect fraud and phishing are the real goals of this "company".

Thumbnail of user rudolphr15
2 reviews
0 helpful votes
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October 4th, 2018

I have been a faithful client of US Tech Support for years and I trust them with my three computers. They are easily available and always fix and clean my computers with fast and excellent results. I have used other Web cleaners in the past and none compare to the credibility of US Tech Support.

Thumbnail of user garyv151
1 review
0 helpful votes
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October 31st, 2020

I previously submitted my evaluation on a another survey. Everything I said was positive so far. Time will tell if the program still works or will disappear once again. If it does and I need tech support, I hope I get the same tech named Jonathan Habel. He was EXCELLENT in solving the problems the computer had.

Thumbnail of user jims24
2 reviews
2 helpful votes
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March 17th, 2011

They lead you to beieve they will clean your computer for free. They load their program on your computer, put icons on your desktop, scan your computer, then give you a bill to pay to fix anything. Waste of time.

Thumbnail of user samf27
1 review
2 helpful votes
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May 17th, 2013

I run a server for http://wordunscrambler.com and http://scrabblecheat.net and wordunscrambler.com kept hanging so I figured why not see if mycleanpc can figure anything out. They just want you to upgrade for $200 and all you do is waste your initial fee. A network admin installed a virus checker and improved my firewall and now the site crashes much less frequently. It was worth a try but it doesn't work as they say. Go run a free virus checker like avira or reinstall windows.

Thumbnail of user terryt76
1 review
1 helpful vote
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April 17th, 2018

I have been with USTech for well over 5 years. I do a lot of research in getting information for my web sites. Unfortunately, I do pick up a bug every now and then. I have had some real dillers and every time I have contacted USTech - they have taken care of it. Not only are they efficient and know what they are doing - they are as considerate and pleasant as one could hope.

You can not go wrong with USTech.

Thumbnail of user patrickt190
1 review
0 helpful votes
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January 7th, 2020

I had begun to experience an annoying number of pop ups and many of them seemed to be coming from USTech and MyClean PC which I have been a subscriber to for more than five years. Although the first person I spoke with was very difficult to understand she listened carefully and sent me to her supervisor who was easier to understand. He was helpful and sold me a new plan but also rolled me over to the technician, Josh, who was terrific to work with, very helpful and very easy to understand. I am pleased with my service and call today.

Thumbnail of user cynthiad420
1 review
0 helpful votes
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June 1st, 2020

I purchased MyCleanPC, MyCleanID, and Hotspot Shied. With several attempts, previously, the softwares could not be installed because of pop-up error messages. The technician took the time to find a solution to the problem by removing the error messages and then re-installing the softwares on my Laptop. I can access the softwares on my device now. The softwares I purchased are up and running.

Thumbnail of user joya56
1 review
1 helpful vote
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December 26th, 2017

My computer was taken over by outsiders (the Microsoft update people) and would not allow me to work!

A quick call to My Clean PC and my mind was put to rest, I was told everything would be alright and they would take care of everything for me - AND THEY DID! Can't say enough about their professional service and quick clean up. I'm back to work and meaningfully employed again. Thanks to my "IT Guys"!

Thumbnail of user lh421
1 review
1 helpful vote
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August 7th, 2020

I had over 3500 spywares getting in my inbox reading my emails and trying to scam me out of something thanks for US Techsupport they save everything.
Beware of others claiming they are from US Techsupport I had one call me yesterday wanting me to go to Walmart and purchase a $ 500 google play card and give him the number off back than he said were going to issue me a refund back, that's a bad apple knew he was trying to scam me it was all about my clean ID this dude is not from ustechsupport. Always make sure you call the original ustechsupport.

Thumbnail of user geraldd38
1 review
0 helpful votes
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December 12th, 2017

The Technician informed me that my computer works as fast as it receives data from the ISP and that my Modem could be my problem. We did a power surge on the modem and that was my problem... the modem was not at the speed provided by my ISP.

Thumbnail of user marym587
1 review
1 helpful vote
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November 29th, 2017

I've been with USTech for some time noq\w let's say years. They are the best for fixing problems that pop up with your computer. They are prompt in getting to the problem, they are very courtious when talking with you, they do what they say they will do. One might balk at the price of their service but in the long run it is well worth moniese spent. I don't worry about my computer now it's in safe hands with USTech!

Thumbnail of user kathya72
4 reviews
2 helpful votes
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November 16th, 2017

I have been using USTech PC Optimizer and Early Detection programs for about 4 years. I never have to worry about security issues, it is running in the background all the time. Plus, when I have speed issues or other problems, I just call and they fix it right away. Great Service!

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From the business

MyCleanPC offers Windows PC optimization software which improves computer performance. With over 1 Million users – MyCleanPC is one of the leading PC optimization solutions in the market.

Business History

Started in 2011, MyCleanPC PC Cleaner is a downloadable software that finds & removes adware, file system errors, and temporary files which can slow down your computer and internet browsers. Plus, it includes a registry cleaner and privacy protector to remove unnecessary items stored in your registry and internet browsers. The free version of the software will diagnose adware and other items to clean. Once you’ve completed your free diagnosis, you can choose to activate the full version of the software to remove adware and other items.

Company Representative

Thumbnail of user seanw79
Sean S.
Here to Help!
Please call 801-857-2368 and one of our reps would be happy to help you.

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