Review of MyCleanPC: Success
Thumbnail of user thomase123
New York
1 review
0 helpful votes
  • Send Message
October 12th, 2018

Some how my home page was changed/ I had it put back and also had the computer cleaned and I puchasted the new software

Share Review on:

  • MyCleanPC

MyCleanPC

Write a Review

Overview

MyCleanPC has a rating of 3.2 stars from 488 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyCleanPC most frequently mention tech support, great service, and many years. MyCleanPC ranks 3rd among Antivirus Software sites.

  • Service
    27
  • Value
    27
  • Returns
    24
  • Quality
    28
Positive reviews (last 12 months): 33.3%
Positive
1
Neutral
0
Negative
2
6
See all photos
How would you rate MyCleanPC?
Top Positive Review

“I've had a fantastic experience with MyCleanPC!”

DELLORTO G.
2/24/24

I've had a fantastic experience with MyCleanPC! Their tech support is truly exceptional. Whenever I've encountered an issue, their team has been incredibly responsive and knowledgeable, guiding me through the troubleshooting process with ease.

Top Critical Review

“Scam! Rip off!”

Michael V.
1/30/24

I have repeatedly (3 times over 2 years) called and asked for the service to be discontinued as I no longer own the laptop that was running slow. Today, I received another email saying they are going to charge me a $250 renewal. I do not own the computer, but am told that until I remove some software then they CANNOT cancel my subscription. This is criminal. Avoid this company at all cost!

Reviews (488)

Rating

Timeframe

Other

Reviews that mention popular keywords

tech support (67)
Thumbnail of user lawrenceb57
Texas
1 review
0 helpful votes
  • Send Message
December 7th, 2017

The young lady who spoke with me was disappointed that I didn't subscribe to your maintenance program, but I really don't need any maintenance with your program "My Clean PC" your program is very good and cleans my PC better than McAfee or anything else I've tried.

Thumbnail of user tilliem3
Ohio
3 reviews
0 helpful votes
  • Send Message
December 5th, 2019

If I have any issues with my computer, MyCleanPC takes it over remotely and solves the problems. One year, the Technician even told me when I needed a new motherboard. They are diligent and thorough!

Thumbnail of user hankc34
Ohio
1 review
1 helpful vote
  • Send Message
February 19th, 2019

It appears to work OK. There is a learning curb that you will have to get used too. Also be aware of the automatic times the program starts. It will slow down your system considerably.

Thumbnail of user bobs1014
Florida
1 review
0 helpful votes
  • Send Message
January 7th, 2020

The tech Man was excellent in solving a frozen lap top which I was a loss to get working. Even with coaching. L I highly recommend this technical support company also known as US Tech..

Thumbnail of user robo3
Illinois
2 reviews
18 helpful votes
  • Send Message
November 17th, 2010

This site is nothing more then a scam. Just because a website can afford to put commercials on the air, does NOT mean that it is reputable. Stay away from this site if you know what's good for you.

Thumbnail of user georgej3
Illinois
2 reviews
4 helpful votes
  • Send Message
February 16th, 2011

I bought this software to get my start-up and registry back to the way it was supposed to be (fell for the commercial). After using, it has me call an 800 number where a tech tried to tell me that a tech should be paid to look at my pc at least every 3 months to keep it running properly, a service they would gladly take my money for. Then, after they could not straighten anything out, they quickly got off the phone and as soon as my auto windows update downloaded nothing on my computer would work. After they called back to find out about satisfaction, they said that they must have 'released a pent up virus' that is now infecting my computer, which they would be glad to fix, for a fee... 'PENT UP?' Wow. Stay as far away from this product as you can. They put a starter program on your pc and try to reel you into paying them a yearly fee for looking at you computer every 3 months and tell you what a great deal it is or try to sell you more and more and more programs to fix the problems they just created.

Thumbnail of user dand704
Florida
2 reviews
0 helpful votes
  • Send Message
September 27th, 2020

MY CLEAN PC has great products at very fair prices and excellent tech support. Will never use another computer software company. Jeremy K. Awesome tech support!

Thumbnail of user chuckr16
Washington
1 review
3 helpful votes
  • Send Message
July 2nd, 2015

It was all fun and games, until the second hit on the credit card in the same month for the same downloaded program appeared on the bank statement. That's right, sports fans, I paid 19.95 for the Activation Key number in order to clean out the errors listed from the scan, then got charged again at the end of the month, not the end of a year, to be told by someone in Bangladesh that I REALLY DID sign up for a monthly tech support service to go along with my program, and by company guidelines, she cannot refund my extra charge. Oh yeah? Watch this, babe. Hung up, went to bank, put a STOP, CHARGEBACK on USTechSupport and submitted a fraud alert. Oh sure, it worked just as well as any other cleaner for the same price, no big whoop. But I do remember saying to myself, "Wait, wasn't PC Cleaner (sounds similar, huh?) the best rated computer cleaner back in the day? They knew that too, obviously. RUN, don't walk away from any product advertised from this USTechSupport.

Thumbnail of user brianc1376
Canada
1 review
0 helpful votes
  • Send Message
March 5th, 2020

The problem I had was of very serious nature in that I was able to not lose crucial documents months of work had gone into these & in the long run I am grateful for the help I have used their services for few years and have no complaints & will continue to do so (have recently expanded their services to 3 more computers --- thx!

Thumbnail of user theophilusj
North Carolina
1 review
1 helpful vote
  • Send Message
March 20th, 2018

In progress theres nothing to tell just got back on, can you please give a customer chance to check for the work that was done on the computer, i am sure it was good but i dont know

Thumbnail of user loism172
Michigan
1 review
0 helpful votes
  • Send Message
December 6th, 2020

I had a problem with not getting certain emails to work. The technician fixed that and did other things to my computer to make it work better. He was also very patient and friendly.

Thumbnail of user frankh122
Texas
1 review
0 helpful votes
  • Send Message
December 7th, 2017

System is much faster and I saw how many temp files were lingering around in my computer, and now they are gone. Thank you all and have a Merry Christmas and may the New Year bring prosperity to all.

Thumbnail of user cjm5
New York
1 review
15 helpful votes
  • Send Message
August 21st, 2014

I wish I could give this a NO STAR!
THIS IS A SCAM!
I can't believe they can get away with this.
There Fake Scanner will detect thousands of problems
When you have a perfect running system.
They try to sell you over a 100$ of nothing when you call.

Tip for consumers:
Run!!!!

Service
Value
Shipping
Returns
Quality
Thumbnail of user richp23
Ohio
1 review
7 helpful votes
  • Send Message
January 3rd, 2016

They double charged for multiple months and refused to refund. The mycleanpc program doesn't even work as far as what it advertises. I believe they knowingly are scamming people.

Thumbnail of user howardh166
Illinois
6 reviews
0 helpful votes
  • Send Message
May 21st, 2021

It's an excellent tool for pc cleaning. It detects all garbage and really speeds up the computer. Be ready that the deep clean will take a long time but that really worth it.

Service
Value
Quality
Thumbnail of user scotts315
Texas
1 review
0 helpful votes
  • Send Message
December 19th, 2017

Great service---Fast too. Customer service is ALWAYS understanding and helpful. This is why I've been with you guys for over 10 years now and plan on staying forever

Thumbnail of user lynnb1265
Missouri
1 review
1 helpful vote
  • Send Message
April 27th, 2023

I bought this junk a month ago...then a month later.ANOTHER charge! They seem to like sneaking in charges for just a bunch of made up programs that arent worth the time of day...now we are gonna see how long it takes to get a refund! DONT WASTE YOUR TIME OR MONEY ON THIS!

Service
Value
Returns
Quality
Thumbnail of user ultimasoulnix
Ohio
7 reviews
22 helpful votes
  • Send Message
December 10th, 2013

The thing is this site is adware and malware. Do not get anything a commercial says for you to get anything the people do is actor portrayals. Take it from me, Do Not Get MyCleanPc it will Destroy Your Computer!

Thumbnail of user josephe830
Pakistan
1 review
1 helpful vote
  • Send Message
June 29th, 2022

Of all the antivirus products used for decades, the Iolo System Mechanic was by far the EASIEST and QUICKEST to install on a windows 10 laptop i5 processor. Very straightforward and quick installer screens, simple and efficient.

Service
Value
Shipping
Returns
Quality
Thumbnail of user scottn138
Texas
1 review
0 helpful votes
  • Send Message
October 4th, 2018

Thanks for resurrecting this virus laden laptop! When I see bad reviews on their service, I cant help but wonder if the individuals even subscibed to get the maximum service! It's outstanding!

Thumbnail of user timothyr184
North Carolina
1 review
0 helpful votes
  • Send Message
January 25th, 2020

If further problems turn up, I will return for quick repairs to my computer. It was greatly needed. I welcome the corrections to my laptop. May God bless.

Thumbnail of user davida850
North Dakota
1 review
1 helpful vote
  • Send Message
May 6th, 2019

I will refer this company to anybody who has a dirty pc and needs it clean. Basically, what I look out for is scams and happy to say this is not one of those scam companies.

Thumbnail of user junep28
Idaho
1 review
0 helpful votes
  • Send Message
March 13th, 2018

US Tech support are always there to help I am thankful they are only a phone call away. I like the fact that I can talk to a technitian straight away and I dont have to wait 6-8hrs for my PC to be fixed.

Thumbnail of user chriss13
California
1 review
3 helpful votes
  • Send Message
June 18th, 2010

Funny, even my computer said... to down load their crap... "may harm your computer". The last two scams like this one, [same" cyberdefender corp"] I put on a fresh reload computer to test its claims with no problems or web usage on the computer, and it still showed some 300 "errors" to which the known company "NORTON" Windoctor said the computer was fine, and my Legit AV soft ware keeps showing "no problems". I have repaired dozens of computers this year that made this mistake, and then using a LEGIT AV company fixed the actual problems [mostly Cybers malware] and yes it costs around the same price, but over all it costs a far less than Cyberdefender because it actually fixes the real problems, including their installation.

Thumbnail of user scarlettj25
Georgia
1 review
0 helpful votes
  • Send Message
January 13th, 2023

I recently tried this program and it exceeded my expectations. I highly recommend this software to anyone who's looking forward to something for improving the PC performance.

Tip for consumers:
you must use this software if you want to make your PC run smoother.

Products used:
MyCleanPC

Service
Value
Shipping
Returns
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

MyCleanPC offers Windows PC optimization software which improves computer performance. With over 1 Million users – MyCleanPC is one of the leading PC optimization solutions in the market.

Business History

Started in 2011, MyCleanPC PC Cleaner is a downloadable software that finds & removes adware, file system errors, and temporary files which can slow down your computer and internet browsers. Plus, it includes a registry cleaner and privacy protector to remove unnecessary items stored in your registry and internet browsers. The free version of the software will diagnose adware and other items to clean. Once you’ve completed your free diagnosis, you can choose to activate the full version of the software to remove adware and other items.

Company Representative

Thumbnail of user seanw79
Sean S.
Here to Help!
Please call 801-857-2368 and one of our reps would be happy to help you.

How do I know I can trust these reviews about MyCleanPC?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about MyCleanPC?