Review of MyCleanPC: Success
Thumbnail of user thomase123
New York
1 review
0 helpful votes
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October 12th, 2018

Some how my home page was changed/ I had it put back and also had the computer cleaned and I puchasted the new software

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MyCleanPC

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Overview

MyCleanPC has a rating of 3.2 stars from 488 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyCleanPC most frequently mention tech support, great service, and many years. MyCleanPC ranks 3rd among Antivirus Software sites.

  • Service
    27
  • Value
    27
  • Returns
    24
  • Quality
    28
Positive reviews (last 12 months): 33.3%
Positive
1
Neutral
0
Negative
2
6
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How would you rate MyCleanPC?
Top Positive Review

“I've had a fantastic experience with MyCleanPC!”

DELLORTO G.
2/24/24

I've had a fantastic experience with MyCleanPC! Their tech support is truly exceptional. Whenever I've encountered an issue, their team has been incredibly responsive and knowledgeable, guiding me through the troubleshooting process with ease.

Top Critical Review

“Scam! Rip off!”

Michael V.
1/30/24

I have repeatedly (3 times over 2 years) called and asked for the service to be discontinued as I no longer own the laptop that was running slow. Today, I received another email saying they are going to charge me a $250 renewal. I do not own the computer, but am told that until I remove some software then they CANNOT cancel my subscription. This is criminal. Avoid this company at all cost!

Reviews (488)

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tech support (67)
Thumbnail of user chaseb15
Oregon
1 review
3 helpful votes
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November 23rd, 2013

QUACKERY! I knew there was something fishy about this company when I had to call a different number to get an "activation code". Not only that, an old lady reading a script tried to get me to buy some BS tech service for $199 then just dropped it to $99 after I didn't "sound" interested. I was NEVER interested, I just wanted to see if $19.99 would actually make my computer faster. LoL From the fake scan screens they put on your computer to make you think you have a lot wrong to the lady's fake reactions when I told her how many errors showed up on my screen. Geez, I can't even believe I let her talk that long. I didn't really feel like being rude to an old lady so I let her finish her shotty pitch and immediately uninstalled the 2 programs and called to cancel the service. My advice to you, is not sign up if you get to read this first and if you've already signed up, don't ask for the $19.99 back or he'll make your life miserable. Then, of course, save the cancellation email they send you.

Thumbnail of user cecilh27
Canada
1 review
2 helpful votes
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April 25th, 2018

It took less than 5 minutes to fix my problem. Thanks. Well worth the monthly fees for my membership. I have been a customer for over 5 years and never had a problem they couldn't fix for me.

Thumbnail of user susand232
Texas
1 review
0 helpful votes
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December 11th, 2017

I used the USTech Icon to run a scan. My computer has been so slow and a couple of my everyday programs would not open up. So I called to see if I could fix all the issuer

Thumbnail of user gregoryg107
Illinois
1 review
0 helpful votes
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February 26th, 2019

I don't know about the negative reviews but UST has always been there & helpful for me when I needed them to be. Then again sometimes the problem isn't always the computer but the user!

Thumbnail of user mikes625
Wisconsin
1 review
1 helpful vote
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March 15th, 2018

Been with US Tech, My Clean PC for years and any problems that I've had have always been taken care of professionally. Great to have them there when you get in a jam!

Thumbnail of user frankb183
Pennsylvania
1 review
1 helpful vote
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March 19th, 2018

Unable to solve bluetooth problem. Had computer all day and falled to inform me that he was done working on it. Had to callback and second tech helped restore my apps etc

Thumbnail of user sues191
Texas
1 review
1 helpful vote
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December 18th, 2017

I am not tech savvy and rely on those that are to help me with these issues when I get in a pickle. USTech Support has NEVER failed me. The gentlemen I worked with today was FABULOUS and thorough for which I am grateful and reminds me how lucky I am to have this service! Thank you -- thank you THANK YOU!

Thumbnail of user keelann
Canada
1 review
0 helpful votes
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December 5th, 2019

Only issue I had was I thought I was paying Canadian but it's understandable; e. My support worker was thorough in his work and very informal I am pleased by his service thanks

Thumbnail of user dellg12
Colorado
2 reviews
0 helpful votes
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October 17th, 2018

Tell US Tech Support what you need for your computer, They will protect your ID.
And clean your PC, buy their program, I am new at it today, I am sure USTech will protect my computer for time I paid them for their services.

Thumbnail of user robertc1346
Florida
2 reviews
1 helpful vote
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June 4th, 2019

Try me again in 2 to 3 days. Can't evaluate it with out trrying it. ALSO I am trying to get you to fix a second computer that you can't seem to connect with!

Thumbnail of user cg4
Florida
1 review
6 helpful votes
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January 25th, 2011

I have never been so mad at any product or service in my life. I saw the ads on TV just like everyone else and did just what it said. I THOUGHT my computer was slow BEFORE I downloaded this program. It caused a blue screen. I paid for it, downloaded it, ran it and then restarted my laptop and then it went straight to the blue screen they CLAIM it can fix. I tried everything, I couldn't even get into safe mode, so I had to take it to a repair shopt get it fixed.

Luckily I found a company called Discount Computer Repair. They fixed it, made it twice as fast as it had been, and charged me a lot less than MyCleanPC did to mess it up. Don't use this product find a reputible repair company and don't get scammed.

Thumbnail of user chuckm1
Illinois
1 review
10 helpful votes
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March 7th, 2011

Decided to check out mycleanpc.com after viewing a TV ad. The site advertised the service at $49, so I decided to pass. As I was closing the window, the site offered me a special of $20, which I accepted. A software utility was downloaded to my PC and I received a message that I had to call an 800 number to have the software activated.

The 800 number turned out to be a "support technician" who remoted into my PC, ran a CyberDefencer scorecard program, then proceeded to tell me that my computer was in desperate need of cleaning and tuning up by a professional technician and assured me that the only reasonable course of action would be to purchase their $389.97/2 yr service contract for remote support.

I decided to pass, refused to activate their registry cleaner software, then spent the next hour on the phone trying to cancel my subscription. While cancelling, the customer service rep tried several times to refuse to cancel me, stating that it was "too soon" and imploring me to just try the software for another week.

Finally convincer her to cancel me and got a confirmation #... no clue if she actually did cancel my purchase.

Stay away from these guys.

Thumbnail of user williamg170
Texas
1 review
0 helpful votes
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December 13th, 2017

My computer sound was muted. I couldn't get it to unmute. Called for help. You went beyond what I called about and check for viruses. Two were found and they were removed. Thanks for the great work.

Thumbnail of user peterd173
New York
1 review
0 helpful votes
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March 8th, 2018

Excellent service and knowledge repaired the problem in a very short amount of time. It's great to know that US tech support is threr whenever I need their services

Thumbnail of user marthab132
Florida
1 review
1 helpful vote
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February 26th, 2019

This is a security measure that completes my confidence level of her use of the pc fr banking and personal finance.

Thumbnail of user gersona
Texas
1 review
0 helpful votes
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December 9th, 2017

Reported a message from Firefox about a critical error about an adware spyware virus and told to call a number to correct, but called US Tech Support instead, because of the trust I have in US Tech Support.

Thumbnail of user shryllb
Colorado
1 review
1 helpful vote
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October 5th, 2018

Think the scan was fine but am unsure that it solved one of the problems that it detected, I can only hope that I can understand what I need to do to complete the correction that needs to be done,

Thumbnail of user roberth448
Texas
1 review
0 helpful votes
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December 14th, 2017

The computer had been invaded and spyware and malware had been placed on it. US Tech support cleaned and removed all of that. Now the computer should be safe to use again.

Thumbnail of user susanh308
Kansas
1 review
2 helpful votes
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December 17th, 2017

I used this service several years ago and then i decided to cancell it and I went with another service and was with them for a year and then I decided to go back to My Clean PC and USTECH SUPPORT as this is a much better service.

Thumbnail of user davidm2836
Texas
1 review
0 helpful votes
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January 1st, 2020

My computer would jump from one page to another on its oun. Tech found prob in that my touch screen was malfuncting. Since I do not use the feature I would never have gussed that was the issue.

Thumbnail of user jamesc1871
Tennessee
1 review
0 helpful votes
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January 24th, 2020

Did virus and spyware check. Cleaned junk files. Cleaned junk files that were causing the computer to run slow. Cleaned viruses, malware and spyware that were causing computer problems.

Thumbnail of user markl296
Texas
1 review
0 helpful votes
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December 10th, 2017

I have had several things go wrong with my computer that if I had not had US Tech Support, I would have had to buy a new computer. Thanks so much US Tech Support. A great value and good friend.

Thumbnail of user cathye52
Florida
1 review
0 helpful votes
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November 24th, 2019

All the help and support you could want! Nice tech. Every thing I had wanted to ask was answered in a way anyone could understand! Great value!

Thumbnail of user beverlyb79
Texas
1 review
0 helpful votes
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December 6th, 2017

There was no waiting around the technician started working from the get go, and it didn't take up all of my day, I appreciate that.

Thumbnail of user donnaa571
California
1 review
0 helpful votes
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November 21st, 2020

So far they have been very helpful and all works well, program got accidently cancelled but easy to re-do the contract and get back on board

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From the business

MyCleanPC offers Windows PC optimization software which improves computer performance. With over 1 Million users – MyCleanPC is one of the leading PC optimization solutions in the market.

Business History

Started in 2011, MyCleanPC PC Cleaner is a downloadable software that finds & removes adware, file system errors, and temporary files which can slow down your computer and internet browsers. Plus, it includes a registry cleaner and privacy protector to remove unnecessary items stored in your registry and internet browsers. The free version of the software will diagnose adware and other items to clean. Once you’ve completed your free diagnosis, you can choose to activate the full version of the software to remove adware and other items.

Company Representative

Thumbnail of user seanw79
Sean S.
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Please call 801-857-2368 and one of our reps would be happy to help you.

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