Review of MyCleanPC: Success
Thumbnail of user thomase123
New York
1 review
0 helpful votes
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October 12th, 2018

Some how my home page was changed/ I had it put back and also had the computer cleaned and I puchasted the new software

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MyCleanPC

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Overview

MyCleanPC has a rating of 3.2 stars from 488 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyCleanPC most frequently mention tech support, great service, and many years. MyCleanPC ranks 3rd among Antivirus Software sites.

  • Service
    27
  • Value
    27
  • Returns
    24
  • Quality
    28
Positive reviews (last 12 months): 33.3%
Positive
1
Neutral
0
Negative
2
6
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How would you rate MyCleanPC?
Top Positive Review

“I've had a fantastic experience with MyCleanPC!”

DELLORTO G.
2/24/24

I've had a fantastic experience with MyCleanPC! Their tech support is truly exceptional. Whenever I've encountered an issue, their team has been incredibly responsive and knowledgeable, guiding me through the troubleshooting process with ease.

Top Critical Review

“Scam! Rip off!”

Michael V.
1/30/24

I have repeatedly (3 times over 2 years) called and asked for the service to be discontinued as I no longer own the laptop that was running slow. Today, I received another email saying they are going to charge me a $250 renewal. I do not own the computer, but am told that until I remove some software then they CANNOT cancel my subscription. This is criminal. Avoid this company at all cost!

Reviews (488)

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tech support (67)
Thumbnail of user salp12
Texas
1 review
1 helpful vote
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December 19th, 2017

I just made the phone call, explained the problem and it was fixed within hours. Great Job. Thanks.

Thumbnail of user benh257
Minnesota
1 review
0 helpful votes
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November 25th, 2019

I find the service to be outstanding The person I talked was very friendly and helpful, I would requimend the service

Thumbnail of user jenniferr245
Texas
1 review
0 helpful votes
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December 7th, 2017

Getting DLL error when trying to run applications; found out we had a virus - you fixed me up and all is working just like it should!

Thumbnail of user vernah6
Ohio
1 review
1 helpful vote
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March 21st, 2018

Have been alway available easy to contact and talk to. Very certous and patiant and informative. Answer question in a way i understand alway

Thumbnail of user herbertg25
Pennsylvania
1 review
0 helpful votes
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February 26th, 2019

I just have the need to thank MyCleanPC for being there to handle my situation with my computer problem(s)

Thumbnail of user sandrac155
Texas
1 review
0 helpful votes
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December 14th, 2017

MY COMPUTER WAS NOT PERFORMING. I AM I T IGNORANT. DO NOT EVEN EXPLAIN CLEARLY TO YOUR STAFF! THANKS FOR ALL THE HELP.

Thumbnail of user jamesn151
Texas
1 review
0 helpful votes
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December 15th, 2017

US Tech Support does a good job of removing viruses, Trojans, Spyware, and Malware on computers. Thanks

Thumbnail of user jeffh192
Texas
1 review
0 helpful votes
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December 16th, 2017

Priter page,, came positiveon clor need new black cartridge, be sun from amazon or cox willcome. Merry Christmas, thanks jeff

Thumbnail of user astorc1
North Carolina
1 review
0 helpful votes
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January 7th, 2020

SO FAR FAST AND NOT SLUGGISH AT ALL. GREAT SERVICE FROM THE TECH. NOW IF I NEED TO UPDATE THIS LATER I WILL BUT SO FAR SO GOOD.

Thumbnail of user trevorn
Florida
1 review
12 helpful votes
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April 24th, 2011

I fell for this stupid gimmick. I am not the most computer literate person in the world, and they had me thinking that my computer was totally screwed up. They talked me into getting the 1 year plan for 250 bucks. Making it sound like it was the best option ever. They were all Americans, and kept telling me things to keep thinking that, like talking about living in LA and the Lakers. If they were real Americans is anyone's guess. Anyway, I let the tech guy do his thing on my computer, I told him what was wrong with it so he could zero in on these issues. He called my phone about 2 hours later to tell me he was finished. It's Easter Sunday, and I was heading to the 'rents house for dinner. I came home, and it sucks I had to get so angry with the deepest pits of hell, and turn into Satan on the holiest day of the year. My computer was F'D up! It would not stop writing in CAPITAL letters! No matter what I did, it wouldn't stop. That was my biggest issue, not to mention how ridiculously slow it was running! I'm talking about 3 times slower then it was before, and before it was so ridiculous that I fell for the stupid scam that is mycleanpc.com. I called them, and seeing that it says 100% satisfaction guarantee, that it would be a snap to get my money back. Let me tell you how completely rude they get when you ask for a refund. Some chick named "Asia" was seriously the rudest customer service person I have ever spoke with. She talked to me like she didn't give a crap about her job, and being fired for talking to someone like how she did was not scary to her at all. She tells me that they can only refund 70 bucks out of the 280 I gave them (250 for year of tech support, 30 for the scam that they pull you in with). I flipped out. Let's say that F bombs and calling her a female dog was in my vocabulary, but hey, she was asking for it after all! She told me the only way to get a full refund is to let a "level 3" tech go on my computer and fix the problem. I refused! I said, "Why would I let another guy from your company get on my computer, when the first guy totally screwed it up worse!" As I am typing this, my computer is acting funny, like they are hacked in right now reading what I'm typing, not even kidding. The box I'm typing in writing this review keeps moving up and down, and I am not doing that. Anyway, I am just going to call Bank of America in the morning, and hopefully I can cancel those payments. If that doesn't work, does anyone out there have any advice what to do? Should I let them go back on to "correct" the problem? I really don't want to do that! HELP ME!

Thumbnail of user michaelb673
California
1 review
1 helpful vote
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March 8th, 2018

Great service as always. Been a loyal customer for a number of years. My computer is always fixed.

Thumbnail of user lisaw315
Texas
1 review
0 helpful votes
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December 17th, 2017

What I can mostly said, I've said before. We've been with you folks since the Cyberdefender years, and it's been ALL GOOD.

Thumbnail of user donc4
Massachusetts
1 review
2 helpful votes
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October 25th, 2010

If you don't buy their product, they harass you with pop-ups you can't ged rid of.

Thumbnail of user theresal39
New York
1 review
0 helpful votes
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December 28th, 2017

You guys have always been there for me and I do appreciate it. I do thank you. What more can I say.

Thumbnail of user jeana87
Iowa
1 review
1 helpful vote
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March 18th, 2018

Super fast and very complete easy to use and effective in all area! Very good and user friendly

Thumbnail of user nettem1
Georgia
1 review
0 helpful votes
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January 20th, 2021

I AM VERY HAPPY THANK YOU GUYS SO VERY YOU DID A GREAT JOB I AM HAPPY TO BE A PROUD CUSTOMER OF MYCLEANPC

Thumbnail of user jambulingaml
Switzerland
4 reviews
4 helpful votes
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October 27th, 2013

The best site to have for all information on online speed

Thumbnail of user marya1607
Texas
1 review
0 helpful votes
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May 23rd, 2020

AWESOME TREATMENT WITH OUR OLD COMPUTER PROBLEMS
VERY HELPFUL AND QUICK TO SOLVE MY PROBLEM. GREAT JOB JOSH.

Thumbnail of user cynthiac25
Pennsylvania
1 review
2 helpful votes
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March 17th, 2015

This company is b. S. should be called india support

Thumbnail of user rondal
Oregon
1 review
2 helpful votes
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October 30th, 2010

maxmyspeed.com does NOT max your speed. It's actually slower now!

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From the business

MyCleanPC offers Windows PC optimization software which improves computer performance. With over 1 Million users – MyCleanPC is one of the leading PC optimization solutions in the market.

Business History

Started in 2011, MyCleanPC PC Cleaner is a downloadable software that finds & removes adware, file system errors, and temporary files which can slow down your computer and internet browsers. Plus, it includes a registry cleaner and privacy protector to remove unnecessary items stored in your registry and internet browsers. The free version of the software will diagnose adware and other items to clean. Once you’ve completed your free diagnosis, you can choose to activate the full version of the software to remove adware and other items.

Company Representative

Thumbnail of user seanw79
Sean S.
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Please call 801-857-2368 and one of our reps would be happy to help you.

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