Review of MyCleanPC: Success
Thumbnail of user thomase123
New York
1 review
0 helpful votes
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October 12th, 2018

Some how my home page was changed/ I had it put back and also had the computer cleaned and I puchasted the new software

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MyCleanPC

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Overview

MyCleanPC has a rating of 3.2 stars from 488 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyCleanPC most frequently mention tech support, great service, and many years. MyCleanPC ranks 3rd among Antivirus Software sites.

  • Service
    27
  • Value
    27
  • Returns
    24
  • Quality
    28
Positive reviews (last 12 months): 33.3%
Positive
1
Neutral
0
Negative
2
6
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How would you rate MyCleanPC?
Top Positive Review

“I've had a fantastic experience with MyCleanPC!”

DELLORTO G.
2/24/24

I've had a fantastic experience with MyCleanPC! Their tech support is truly exceptional. Whenever I've encountered an issue, their team has been incredibly responsive and knowledgeable, guiding me through the troubleshooting process with ease.

Top Critical Review

“Scam! Rip off!”

Michael V.
1/30/24

I have repeatedly (3 times over 2 years) called and asked for the service to be discontinued as I no longer own the laptop that was running slow. Today, I received another email saying they are going to charge me a $250 renewal. I do not own the computer, but am told that until I remove some software then they CANNOT cancel my subscription. This is criminal. Avoid this company at all cost!

Reviews (488)

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tech support (67)
Thumbnail of user rogerd287
Illinois
1 review
0 helpful votes
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April 22nd, 2020

Excellent service with a reasonable price. They have always solved all of my problems quickly. They give you 24/7 service and are very easy to deal with.

Thumbnail of user maryr387
Michigan
1 review
1 helpful vote
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April 20th, 2018

The techs do an awesome job as my computer has had malware and other viruses and they cleaned it up perfectly. They are very thoughtful and dont make you feel stupid when you ask questions.

Thumbnail of user willyf7
Florida
1 review
0 helpful votes
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August 20th, 2020

This company is superb, & has technicians who real want to do a service to a customer. They need to be proud of their staff, especially JON. H, who took care of my issue.

Thumbnail of user thomasd128
Illinois
1 review
1 helpful vote
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November 29th, 2017

I have been a customer for 3 + years and each time that I call for service, the technicians listen to my concerns and clean up my computer in very quick fashion. I highly recommend this service.

Thumbnail of user garyk87
Texas
2 reviews
0 helpful votes
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December 15th, 2017

Creeps locked up my new computer. Thank you, Jose', you were wonderful! Thanks to the other tecs, too. Boy, was I bummed out! The price was certainly great, also. Merry Christmas to all. Whee!

Thumbnail of user jerryw882
Wisconsin
1 review
3 helpful votes
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July 18th, 2023

I had MyCleanPC on two computers and when I discovered that the software was not compatible after installing another software program that was essential to my business, I cancelled MyCleanPC but they refused to refund the money, even though the charges were one day old.

Service
Returns
Thumbnail of user robertt380
Alaska
1 review
1 helpful vote
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April 27th, 2018

As usual they provided quick courteous service. Whether you need a tweak or a major overhaul, they are the folks to call. I have needed both and they are money.

Thumbnail of user janetsuem
Florida
2 reviews
4 helpful votes
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December 3rd, 2020

Had a problem opening Calendar Creator. Tech, John Alexander, was able to fix the problem. He also fixed an Internet problem I was having. Very happy with the out come.

Thumbnail of user marye268
Texas
1 review
1 helpful vote
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December 17th, 2017

I am not sure if the problem was fixed. I just called the tech & told them to scan my computer---they could not have scanned my computer in 15 minutes.

Thumbnail of user fredc244
Wisconsin
1 review
0 helpful votes
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November 15th, 2020

My homepage changed from English to Portugese for no apparent reason. The technician fixed the problem quickly and was very understanding... Good job!

Thumbnail of user jonh3
Utah
1 review
4 helpful votes
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September 28th, 2010

Maxmyspeed.com simply sells a registry cleaner, which in most cases isn't going to double the speed of your computer. There are many free solutions to these problems

Registry Cleaner - http://amltools.com
Anti-Virus - http://www.avast.com Free Version
Spyware - http://www.safer-networking.org Spybot S & D Teatimer is good:)
Root Kit - Combofix from bleepingcomputer.com and GMER from GMER.net
Malwarebytes.org with the quick scan is great too

Thumbnail of user johnh46
Netherlands
1 review
1 helpful vote
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April 20th, 2011

Nothing less then a switch and bait promotion Installed this so called free trial program only to find out that its impossible to REMOVE.

After 6 E Mails three calls with some half assed direction almost 50% done now I am getting bombarded with POP UPS and adversiment NOW ABSOLUTELY FREE

My computer is slower then ever and pray GOD that once again I can get it back where it was before.

Thumbnail of user petagayec
New Jersey
1 review
0 helpful votes
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March 19th, 2020

I'vethis is my second time using my clean pc company and I've never been disappointed. Response was super fast and accurate. Its a little pricy but worth every penny. Thank you.

Thumbnail of user karena746
Tennessee
1 review
0 helpful votes
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October 24th, 2020

I have used MyCleanPC in the past, and have it currently. I am always happy with the service I receive from My CleanID. They are very reliable and always happy to help solve my computer issues. I rest easy knowing I have great protection from My CleanPC.

Thumbnail of user thomasn201
Canada
1 review
0 helpful votes
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December 9th, 2019

Very professional and friendly support - so pleased to have this service since I am an old man and not tech savy - staff is patient when guiding through the necessary steps to connect to suppport

Service
Value
Shipping
Returns
Quality
Thumbnail of user debraf185
Oklahoma
1 review
0 helpful votes
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March 12th, 2020

Older computer need to be worked non had slowed down alot. Tech took the time and helped me get issues fixed. I am glad I found them and they cleaned my computer and have it runnign great again.

Thumbnail of user waltera106
Pennsylvania
1 review
0 helpful votes
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September 22nd, 2020

I was reminded that I had protection. It was not to hard to be refreshed by CC to resign me back in to the system.
Thanks for your excellent service. I'll recommend.

Thumbnail of user sharons3
Michigan
1 review
0 helpful votes
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November 25th, 2010

Beware of this company. I did purchase the software for 19.99, then had to call to activate it which seemed very odd. When I called I got a tech on the line who remoted into my PC. The blantant lies were hard to believe. The tech indicated I had a very nasty virus that had disabled my Norton AntiVirus program (totally not true).
While he was remoted in, he kept pulling up reports that were obviously pdf files, and insisting that I was infected with a identify theft program. He then had to consult with a Tier 2 technician saying they were afraid to work on my computer since the virus could harm their computers. After the consultation they decided they could remove the virus for 299.99. I declined. I then contacted both Norton and HP who both assured me I had no such virus. I was relatively sure I didn't have one but wanted to double check. The deceptive practices were beyond belief. On a good note, the program did find 417 registery errors and I used the program to remove them, which resulted in increased speed to my PC.

Thumbnail of user noureddines1
Texas
1 review
0 helpful votes
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December 14th, 2017

I had pop-ups displaying fake warning message and a phone number to call and get the issue fixed. The technician was very quick in fixing the issue. Thanks.

Thumbnail of user isaha
Maryland
1 review
0 helpful votes
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April 13th, 2020

I was having issues with my Laptop, but the technician who attended to me solved the problem for me. He was very cordial and friendly, he did every thing to my satisfaction. Thank you so very much.

Thumbnail of user robinw84
Texas
1 review
0 helpful votes
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December 7th, 2017

I haven't gone online to test. But the servicer was the fastest ever from this company, Jose. Who answered my call, was super ultra pleasant to deal with!

Thumbnail of user thomasb270
Texas
1 review
0 helpful votes
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December 15th, 2017

I received a message supposedly from Microsoft that I had a virus and unless I called their number my computer would be shut down. I call US Tech and the issue was taken care of in about an hour.

Thumbnail of user mabellem
Illinois
1 review
0 helpful votes
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October 20th, 2020

Screen was not right, tech support fixed and made it better. Fixed in a short time and i didn't have to worry about fixing the screen, tech did all of it.

Thumbnail of user davids4970
Georgia
1 review
0 helpful votes
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November 30th, 2020

Technician was very polite and knowledgeable about procedure and had the new update installed and up and running within a very short period of time. Would definitely use the service again.

Thumbnail of user barbarag128
Texas
1 review
0 helpful votes
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December 8th, 2017

It was working fine. I closed the computer down and when I reopened it, it came up with a strange opening screen. I couldn't get into any of my files. It appears to be ok now.

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From the business

MyCleanPC offers Windows PC optimization software which improves computer performance. With over 1 Million users – MyCleanPC is one of the leading PC optimization solutions in the market.

Business History

Started in 2011, MyCleanPC PC Cleaner is a downloadable software that finds & removes adware, file system errors, and temporary files which can slow down your computer and internet browsers. Plus, it includes a registry cleaner and privacy protector to remove unnecessary items stored in your registry and internet browsers. The free version of the software will diagnose adware and other items to clean. Once you’ve completed your free diagnosis, you can choose to activate the full version of the software to remove adware and other items.

Company Representative

Thumbnail of user seanw79
Sean S.
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Please call 801-857-2368 and one of our reps would be happy to help you.

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