MyFax

I'm having a very hard time believing these reviews. I signed up for the 3 free trial and never ended up using it. I have one more day left until I get charged $12 for their service that I don't need. The option to cancel your account shows up under billing under your account information, but when you press cancel it prompts you to chat with a representative. So with that being said, I follow instruction and call. When You call you are put on these long, quiet blocks of time and then an automated message says to go on the website to cancel, which puts you right back in the same loop of being able to cancel because the website doesn't work. There isn't an option to speak to a person when you reach out to customer service or support. I looked at the other review sites for MyFax trying to solve this issue. I reached out to support at myfax and socialsupport at myfax and they send me a link to a webpage on how to cancel, which basically is logging into the website and clicking cancel under billing, which I reiterate again does not work. Unfortunately, I will have to dispute this with my credit card company since they will not let you cancel. I never imagined in 1 million years it would be this complicated to cancel the subscription. This is the worst I've ever experienced and I feel scammed and bamboozled.

I cancelled prior to my 7-day trial end date and is still being charged. It's impossible to reach anyone. I called the numbers on the website, but they no longer provide phone support. Chatbot unavailable. I emailed *******@myfax.com, *******@myfax.com, *******@myfax.com, and got an automated response. I see there is another email social*******@myfax.com. I sent another email and waiting for a response. This is ridiculous!

Seriously, you can't cancel your subscription. I cancelled my free trial before it was up but they charged my card four days later anyway. I tried calling customer service, entered my account (fax) number, selected customer service, followed many prompts, jumped through the hoops, only to be told after 5 minutes by an automated voice that their telephone support was no longer in service and I would have to visit their website for support. ARE YOU JOKING? There is only an email, not even a text bot. So I have again cancelled my subscription in "my account" and this time screenshotted the confirmation number for the cancellation so at least I have recourse to dispute the charge with my bank if they continue to charge me next month. UGH. So mad.

I signed up for this service expecting to pay $12.00 for 1 month beyond the free trial. Before the first month even came, I was charged $30.00 ($10 3x's). Ok, whatever, I wasn't using it much longer. I then received an email that my account was suspended. I could not log in because my account was mysteriously suspended. The phone # always says phone support is not being provided. Emails always send an auto-reply saying to log in to the account. I also had been charged $30.00 for my first month after the trial. So I had paid $60.00 for this service and cannot cancel at all. ALSO, the other option they indicate you could use is chat, but that is a disabled option. They are the absolute worst I have ever encountered.

This company is a scam. There is no way to reach anyone in customer service. I've been trying to cancel my account since November. If you email their support, you will get a blanket email back automatically. It will give you information on how to cancel on the website but this function does not work. It will tell you that there is a chat function for Support and that is actually not true. If you call the Support number, it is a message saying they no longer provide support over the phone. I finally called the sales number and someone picked up immediately. He pretended he didn't hear me when I said hello. Then he kept acting like he didn't know, what I was talking about, like he doesn't even have a business or anything. He literally is gaslighting you like you are not even calling a company. I've been getting charges from MyFax Since last November that I've been trying to cancel. At this point, I need to contact my credit card company to report them as a fraud.

They make it super easy to sign up and take your money monthly, but trying to cancel your subscription is impossible!

Online and phone customer service is basically non-existent. Unable to cancel billing via phone or online. DO NOT USE THIS SERVICE! I have wasted hours trying to cancel the online billing and have been unable to do so.

Misleading advertising. You think you are buying service for one month but it is really a recurring charge. You don't get any contact from the company. If you don't review your credit card statement intensively every month you eventually spend over $100 to fax one document. Then when you call to cancel they keep badgering you to extend just until the end of the month and to try other services for recurring charges.

You would be better off to hand carry your documents rather than deal with this shyster outfit.

This company is a scam, do not hand over your financial information. I cancelled 7 days before the end of the trial, yet I was charged for a full month regardless. They refused to issue a refund even though I requested one immediately. The require either a live chat (which fails to load 8 times our of 10) or a phone call to cancel, so there is no paper trail or acknowledgement of the cancellation request. User beware, this is a scam, they will keep charging you even if you try to cancel, stay well away from them.

Read the reviews and DO NOT USE! This is a scam! I would give this a -100 review if possible. You cannot cancel during the trial period online, and you must call. But good luck with that. They give a a free trial but burred in there somewhere is the "duration" that it takes to send a page. We only sent out 16 pages and were charged $20. We were told that the fax took longer than 60 seconds that you would be charged. We tried to reach out using their chat, which is disabled on the site so you must call. After calling and being hung up on multiple times we were finally able to talk to someone. Even while the individual on the phone said the charge should only be around $6 somehow that turns into $20 in some round about way that does not make sense. Be warned, this is not a free trial and they WILL charge you significantly with their predatory practices.

Free trial requires credit card. The service does not work. You cannot actually login to the site. Your ONLY way to cancel is via telephone, but when you call they say there is an exceptionally long wait due to the login issue, and no one ever answers.

I signed up for a FREE TRIAL today and test-send a couple of faxes to see how the quality is. The quality was only okay so I decided to go with another company. I tried to proceed to cancel my free trial. For some reason, under the billing tab, it says that I owe the company $0.65 and until I pay this amount, I cannot cancel my free trial. What? I signed up for "FREE TRIAL" just a couple of hours ago. Free means zero dollars. There is no way I am paying this company any money, even if $0.65 is a trivial amount. It's a matter of principles. If this company places a trap like this, who knows what other landmines they might be hiding. I am filing formal complaints through several other channels.

Faxes were either never received or such poor quality to be illegible. Terrible customer support; tried cancelling several times and still was billed; Took 30 minutes to close my account. Does not feel like a real service.

Up until recently, I would have given MyFax a 4 out of 5 rating, but their service, customer service and automated phone service has gone straight south over the past year. They must be really struggling. We've been customers for 7+ years with zero problems until recently. Now I can't access some features which I need daily, and it has rendered the service pretty useless. I've gotten no resolution to the problems despite multiple calls and emails, and it's time to cancel and move on. I was hoping to transfer the number to another provider, but MyFax won't release it. Good thing that's not a deal-breaker. Must be a sign that it's time to change that too. In any case, the company has fallen apart. Avoid them. RingCentral looks far more promising and costs less.

They don't let you cancel a trial without talking to them on phone or in chat. They will not take no for an answer and makes it very difficult to cancel. That said the product works but price is too high for low use

Would give 0 stars if I could. False advertising. You will not receive a confirmation email. Don't waste your time, especially if you have to fax before a deadline! Lost all trust. Also, while waiting for confirmation that never came, I googled reviews/forums saying that they also scam people w/ 30 day trial fraud (i. E. can't cancel w/o being charged once or twice).

So... I ended up going to faxzero.com where I can only send 3 pages per free fax, but can send up to 5 faxes (for a total of 15 pages) for free. I got an email confirmation for each fax, and also a private link that updates the fax status so I could double check just in case email didn't come. Thanks faxzero deadline for docs was 4PM today!

I used this service once two years ago - I am still being billed. Cannot get these thieves to cancel the account. My credit card company has even sent requests to them - all ignored. When you email them to cancel they provide a phone number that places you on hold for eternity. Dreadful!

The 'free' trial isn't. There is a hidden charge. To cancel the service you must call a telephone number in the Us even if you live half a world away. An email is considered a legal document but my fax doesn't recognise this. I question the legality and the ethics of this procedure and I am sure that this type of sharp practice no doubt enriches the company but it spreads a revulsion of american business practices. I do not understand why anyone who values their one self worth would work for a company that treats it's customers as another few dollars to squirrel out and make the month's numbers. Disgusting and disgraceful conduct and I am not sure it is legal.

I started with pFax about 9 years ago and it was a good service. Later MyFax acquired pFax, price increased and fax quality got worse. Since I closed my small business, I found myself has no use of the service for entire last year. So I decide to cancel before the due date (10/12) they posted on their website but they charged me on 9/13 without any notification (that's their practice anyway). I called on 10/5 to cancel and they refused to refund. I'm shocked by how bad a company treat the customer that have paid them for 9 years. Very bad company, stay away.

10/10 Update: MyFax reached out to me after seeing the review. The CS manager was very nice to full refund subscription fee. I'm upgrading from 1 start to 3 stars for their willingness to make the course correction and do the right thing. The remaining 2 stars are for the initial experience and MyFax not notifying the subscription charge via email.

Will find a better service should I need something of this nature in the future. Customer service was nice when they finally got me off hold. This and there isn't an option to provide a zero rating got them one star

Tried free period. Cancelled in one day. Still they took away the money saying no proof of cancellation. Looks like a RIP OFF and stay away. You suddenly get an Invoice from Ireland!? With a Global VAT Number!?. Stay away!

I used MyFax to send several faxes on the day that I joined, and they all went through without any problems. My situation changed, and I no longer had a need to send faxes. I contacted MyFax via email, and they ended my trial subscription. While my credit card was charged, they immediately reversed the charge when I asked and followed-up personally to provide evidence that it was reversed. I know other reviewers said they had problems with this, but I did not, and I appreciate MyFax addressing the issue promptly.

I started a free trial but the one outbound fax that I tried to send was never received by the recipient. I forgot to cancel until after they made the monthly charge. When I called to cancel they refused to refund the charge. I would definitely not recommend this company.

As an update to my review, the company did respond and refunded the monthly charge so I was ultimately happy with the resolution. It is still disappointing that their response was only because of a negative review but they did make it right in the end.