MyFax

I used MyFax to send several faxes on the day that I joined, and they all went through without any problems. My situation changed, and I no longer had a need to send faxes. I contacted MyFax via email, and they ended my trial subscription. While my credit card was charged, they immediately reversed the charge when I asked and followed-up personally to provide evidence that it was reversed. I know other reviewers said they had problems with this, but I did not, and I appreciate MyFax addressing the issue promptly.

I signed up for a free trial, expecting not to be charged beyond the trial period. However, my card was charged on both May 18th and June 18th, even though the trial should have ended on May 18th. I received no billing notifications or receipts until a failed attempt on my card alerted me to the charges. When I contacted the company, they refused to issue a refund, despite my clear explanation that I had not used the service beyond the free trial. I also found it very hard to locate any transaction history on their website, which seems intentional. I've done business with them before, but I won't be doing it ever again. I will also be reporting this issue to the BBB. Save yourself the hassle—based on other reviews, canceling the account involves a lot of trouble, and it's clear this company relies on customers' mistakes.