MyGov.com.au

I'm impressed that real life really can outdo 'The Trial'. Recommended as a defining experience of utter frustration and futility. Thanks MyGov, you're inspiring! We love the hold music on the Medicare inquiry line too - pure Central Services.

The title means trying something the same way and expecting a different result. Such crucial apps should not be like this. It must have been developed by $#*!ed quadrupeds who believe the earth is flat.

I worked in IT most of my life, and we would have immediately fired any programming team who rolled out a system this bad. User-hostile, slow and unpredictable, impossible to find anything on the site, ridiculous error messages during install. I can't believe our tax dollars have been yet again poured down the toilet on another $#*!ty app.

3 days trying to get into mygov account. I have called 10 times, put onto different gov't departments and noone could help. What a complete waste of time. It will not let me set up a new account or enter a useless code that won't work either. So so frustrating!

This is the worst site I have ever had to access... I end up wondering if Im just thick... but it asks for codes and resets passwords... pathetic! Get into and make it a bit more user friendly its just next level complicated...

This website is the biggest load of $#*! I've had to deal with! Nothing ever works properly! Have just had to set up 3 different accounts and still got blocked from each attempt because my answers to questions are supposedly incorrect! The government should be ashamed of itself! Not going to bother using it ever again!

If there was a 'zero' rating, i would have given this $#*! hole app a zero.
Tried months to get this up running and never worked. Tried to use my drivers license, Medicare card, passport, never was successful. Always 'unable to verify'. The links give mean jerk $#*!, the operators on the phone simply told me to delete the app and start again, after hours of waiting on the line... and I have to set this $#*! up for as a business owner. What a pile of crap.

Just a load of garbage the government official in charge of this should me fired and never work again just a complete waste of tax payers money every time i use it just gets worse you cant even change your phone number without creating a new account what an idiot

Except for the Queensland Health Payroll system, I have never seen such a poorly developed application.
Most analysts use the 'keep it simple stupid' principal to the design process. This app has obviously been developed with guidelines to make it as difficult as possible to use.
After wasting hours trying to get everything in-line, set-up and going two steps backward for every step forward, I have given up. Come on - get real.

My gov is totally $#*!ing $#*!ed.
It is useless and $#*!ing pathetic.
Nothing ever works for more than a $#*!ing day.
The 'support' they offer is actually what you'd expect if you were talking to a puddle of mud. Nothing happens you just waste your time bothering

Whoever the actual $#*! designed this piece of $#*!, go drink hydrochloric acid

Unless you can take an sms code to an Australian mobile number while overseas you wont be able to access you account. Thats bloody fantastic when your trying to sort out things like tax from the other side of the world. Seriously guys if your going to force us to use the system, make it work properly. You could set it up to do the same thing through an email. Fix this $#*! and stop living in the past, the people dont like being screwed.

Are you kidding me, the worst software ever, convoluted, keeps breaking down, will not allow me to even send my photo, but won't let me get past that point. How does the Government keep getting it so wrong so often. Such a convoluted ridiculous app. I understand they want to make sure of your identity, but I've been passed back and forward through several sites and keep going around in circles. My wife and I are old, we have one phone between us, but the government wants us both to have phones and bot with mobile and data accounts. Why cant they design the software to work off one phone for older couples like us. So I bought a phone, costs me $50 a month, just so I can get on their app... but it won; t let me, wants to take my picture, but just keeps on that page and nothing more... been on the thing for hours and the batteries now just about dead. I can't afford the money or the time at my age.

The worse app ever invented i have loss count how many times i have had to rejoin the stupid site to access information, screw that i just go in now because im sick and tired of being locked out, all they had to do was include an alternative email to reset your password but no to easy for government idiots, they make you rejoin every time thats why im off the grid and they can shove there poorest app ever

Attempting to navigate this site to place a Medicare claim has been one of the most frustrating things I have ever encountered. Nothing on the site works. I tried a dozen times by filling out their forms, answering questions, shutting down then recreating an account 3 times in an attempt to finally get it working for me. After one and a half hours online trying to get it working I gave up. An absolute nightmare. Can only imagine how frustrating it must be for elderly people trying to navigate. Utterly infuriating.

Poor Poor Poor People trying this such a waste of time just draining.
Who would make this so difficult is beyond me.
I am not an idiot I have 4 degrees.
Will give up once again + ring for the fourth time to wait for another hour

It used to be easy to pay your tax via mygov. Now it's impossible without getting enmeshed in links, codes and endless going round and round to non functioning options. At one stage they asked for my bank details... are they crazy! Like I'm really going to give my bank details on the internet. Looks like I'll just send them a cheque.

How they expect the elderly and disabled to navigate this site, I will never understand. Just logging in is a nightmare. As a career of the old and a disabled child and helping my computer illiterate husband…I have 4 my gov accounts to deal with. It's sends me in to the worst anxiety just knowing I have to use it. It's a nightmare and who ever designed it should be ashamed of themselves.

I wish I could give this a zero rating. If you get a new phone (and who doesn't?) It locks your account and makes you create a new account, which sadly is impossible to do.The system requires the input of an sms code which is not being sent to me. I have spent over an hour on this so far with four separate calls to the help line with zero success.
What an appalling piece of excremental software. Was it designed by idiots?

I have spent the last 3 days trying to get this site to operate as I presume the developers wished it to do. I am an elderly person and regret that I have used up this part of my few remaining years of life on such a useless project. I have been asked the same questions numerous times and been locked out several times. I am computer literate and indeed worked in computing but this is beyond me. My cat could produce a better program.

I am an IT security professional and if a private sector online service was as poorly designed as MyGov no-one would use it. It is incomprehensibly inconvenient without adding extra security. It seems the Government would prefer no-one used it. I understand why they do not want Centrelink users and those seeking Tax returns to successfully make contact, but it is the Governments job to provide usable services and it has failed here.

Absolute joke. I rang the MyGovId line and they said a 12 minute wait to talk to someone. I was put on hold for over 50 minutes. When someone finally answered my call they put me on hold again to get information then they hung up. I tried ringing back and it was going to be another Minimum 30 minute wait. This is an extremely poor service and when you work for yourself a complete waste of time which means waste of money.

This website does not work at all, the whole thing makes tasks 100 times harder than they need to be. I have spent over an hour trying to prove my identity to connect services, only to be told i need to contact the services. You would think a government agency would have the budget to make there one way of doing most government related things accessible to everyone, not just tech experts

MyGov is the worst abomination of a website I have ever seen. It in my opinion is purposefully designed in a manner to infuriate users every step of the way. I have never been more frustrated using any site ever created than this piece of crap system designed by a heavily corrupted government. I loathe this country and all it does to its vulnerable people. Just another destructive government who likes to turn it's people into mince meat.