MyGov.com.au

A so called necessary change to MyGov but you cannot even complete simple tasks, know it is mandatory to use MyGov site yet it fails to work and completely unreliable...

I waited on the ph for 1hr and 40mins to have some fool disconnect my "MYGOV" account then say that is what I ask for:(
WHAT I DID ASK FOR: was I need help getting into MYGOV to block my "MYHEALTH" records.
When he told me what he had done and I had to wait 20mins before I could login again, I lost it and asked to speak to his supervisor to which he said he did what I asked and hung up on me. OMG I'm so wild at the incompetence of MyGov staff.

Allow several hours (at least) to complete anything on this hopeless, user unfriendly site! Get anything incorrect and you are locked out for hours.

There is no "ATO online services" link in my gov account Honestly hopeless why isn't it idiot proof for me... yes the so named idiot 8-(

Absolute joke cant believe how such a simple task is so frustrating primative this is where our tax dollars go

Mygov is the worst site ever. Cannot link ATO and constantly have to put in password to change any information.
They can stick it where it belongs.

Cumbersome, frustrating and useless... too time consuming and not suited for the elderly.
Have not tried phone help yet... maybe a long wait...

Every single time I try to sign in (which is every time I apply for a job, or have to jump through one of Centrelink's hoops) I am informed that the answers to my security questions are incorrect and locks my account for 2 hours. I chose these questions, I know the answers are correct! It is extremely frustrating, and I don't appreciate my time being wasted. A simple 2 minute task ends up taking 3 days to complete, but only then, if by some sheer miracle it decides to accept my answers. Not impressed!

I am a certified Microsoft Professional (MCSE) and set up web servers and SIP telephone servers like eating lemmings. I have over 25 years professional IT experience.

But this MyGov App has me totally baffled. Whatever I do it will not display an OTP. Even when I try to register it tells me that I am already registered. And there is no way of de-registering the App as it is a Real Chicken and Egg situation.

Today, I setup the MyGovID app. OK, at least this one shows me an OTP or allows me to enter the verification number shown on my computer. But try to access ATO to do my Tax returns!

Not a chance, it goes round and round in an endless circle. I guess it is best to pay H&R $99 and get my tax return done rather than waste my time and get all aggravated trying to use this useless App.

What I cannot really understand is why no one is asked to test these apps before they are forced on us. Guys remember you are not King. It is our Tax money that is being used to pay developers who are unable to create an user friendly App.

If I, a trained IT pro, cannot use this App, May God help the general public in their endeavours.

HOOOOOOORIBleeee. Waiting for customer service support for ages and horrible way of taking my PAYG. I can't lodge my tax because of this. Thank you for the hassle..

Spent 2.5hrs on the phone, 98% waiting to try to get into my account, they have no idea how to fix it, absolute garbage

Incredibly slow, so slow that most times the page times out and won't reload. Not a good use of taxpayers' money.

Your whole company is mutilalated it doesn't work Centrelink are bastards I'm on Dialysis sick Muslims get paid triple payments arnt sick and u want me to go to $#*!n centre cunh tommorrow you shameful disgrace of a joint company who's the manager mojohmad you $#*!n. Morons go look at the Muslim sluts Muslim sluts opening there dirt filled $#*! with a Nick suck up the arse give her Leb head this dumb leb is pregnant again go give it $5000 while the sick suffer u are dirty $#*!s I have appointment all week and u pick on a sick girl was broken into last week $#*! u and ur system doesn't work

I spent hours on the phone back in 2020 trying to update MyGov as a result of getting a new mobile phone number. I gave up. I recently (and stupidly) thought things may have improved in 2022 however despite spending hours on the phone with Sunil who had no idea whatsoever, who told me to ring back on the same number I rang him on for help, who promised that he had updated my mobile phone number in the system and to give it a couple of hours - that it was all fixed, THE SYSTEM HAS NOT BEEN UPDATED, Sunil, THE CODE STILL GOES TO MY OLD MOBILE PHONE NUMBER as I told him it would. I cannot access MyGov! I told 'Sunil' I needed to create a new account but he said all he had to do was update the mobile phone number in the system. Itold him that was not correct. Twice I asked to speak to a supervisor but was denied. Today I though I would try to set up my digital identity only to complete the process and the code was send to my old phone number. No stars for My Gov! I give up. MyGov sucks. If this is the best customer service we receive as taxpayers then no wonder Australia is going downhill fast.

You must create an entire new account when you change phone numbers as they are unable to contact you, dumb!

Changes phones just needed a code waited on the phone for over a hours just to get some tax details.

0 stars, very poor system, cant log in, have to create new account every time, worst system i'v ever tried to log into

This website is like all Govt Websites. Created clearly by overpaid idiots that are incapable of managing any website and incapable of protecting Australians information. Clearly NOT AUSTRALIANS

Waited on line for 30 minutes then when they picked up they hung up...
Rang back and 8 minutes in music turned off and now have silent line?

This has to be the most thing that the government developed its unable to verify your details or access the areas that you are trying to Link to

Useless sites, the service is appalling as there is no service help, round and round sites. Forms will not work. Crap the lot

This is a joke of a site... your bot messenger is a joke... This is your job not ours to sort issues out..

Too many services clubbed together; and each one the worse for it... Medicare should remain as a separate entity.