MyGov.com.au

As someone who worked briefly in UX/UI (User Experience/User Interface), I understand the journey when it comes to interacting with an app. The MyGov app exemplifies an interface that isn't effective; the process of signing up and verifying your id was extremely arduous. When providing your identification documents, all seems well; but what could make this app more effective, is if that they were able to automatically connect your Medicare account during the initial stages where you provide the details when signing up. Once in the main menu of the app, the navigation is a bit limiting, with few buttons taking you external links, which for some users may be overwhelming. I suggest putting the information within the app, even if it is brief and concise and not have menu after menu. Overall, the MyGov app is a painful and limited experience.

MyGov is a complete and absolute joke. It is barely functional and totally obsolete despite the fact that it manages personal information and funds... Never have I been so frustrated with an online medium, terrible.

myGov.com just sends you around in circles. It is SO hard to do what you need to do once logged in. There's heaps of information, it goes on and on like a Charles $#*!ens novel…painful. All I wanted to do was make a claim after enduring the information, but when I'd click on ‘make a claim' it would take me back full circle to the beginning…to read the information again. I just gave up. MyGov owes me for wasting my time.

Im struggling to find the words to describe the nightmare that is the mygov website. If you ever manage to even log on then that's just the beginning of the worst ride of your life my friend. The whole thing should be scrapped and started again from scratch and the people responsible for this mess of a website locked up for a very long time

Those talking heads representing the Media need to go through the process from start to finish to properly report on the enormous amount of taxpayer funds (circa $100 million) wasted on this solution. They talk to people and report third hand which bears no resemblance to the disgraceful system that has been implemented.
Those in Canberra who are representing the people of Australia need to personally use the system before they publicly spread propaganda on how they are helping those in need..

This app is so disappointing. I use lots of apps and this has to be one of the worst considering how important it is! Its actually disgraceful. How much money have they spent on this for an incompetent outcome. Its either woefully incompetent or corrupt. Either way an embarrassment for teh Govt. How can they not know its so bad. Get it together on this stuff or you will be voted out pretty swiftly...

Mygov is a trash website designed to frustrate you so you simply give up and go away. There is no way to submit a complaint, as it wants you to sign in to complain, which is impossible to do. Passwords that work one week will not work when you try to use this crap the next time. So you go through the 'forgotten password' links and it says it's going to send you an sms code, which never comes. Then you try to send a code to your email, which also never comes. Call them and spend an hour on the phone to fix your passwords and guess what? The next time you try to log on it doesn't work. I'd be delighted to see a meteor slam into the building that houses the peanuts who designed and run this rubbish. That would make me very happy.

I was spent three hours to validating various documents(Passport; Driver's license; Medicare card) and none of them could be submitted. I can't even find an explanation for the error codes shown POI*******(500) and *******(422). I'm no one?

Where do I start!
Medicare card not accepted, was spelling my name incorrect when scanning it, although every piece of my identity in every gov dept had it spelt correctly.
Call support, they were just as bewildered. Tried manual entry, no luck until everything was typed in lowercase and it decided to accept it.
Drivers licence didn't scan... gave up... tried the next day and it worked first pop.
My place of work still cannot link me to their account via RAM, I've had 3 authorisation codes emailed to me and all give error message.
How do you roll this out when there are clearly so many issues. Total Sham!

Just spent 45 mins trying to improve my password. Finally see. EITHER a unique sign or NUMBER. Wiped the fields over and over, seems you cannot backspace and e. G fill the last letter.? Many more tried of differing combos. In the end did nothing. Probably spent millions to make their app worse. Haha

Worst software app imaginable. Anal security for what is meant to be for information. Security codes last 30 seconds before chang8ng. Even when put in they are rejected as incorrect. Typical civil service software. Piece of $#*!.

A total disgrace. Not one website I have ever used has been this distressing, pathetic, or so useless to sign into. Sack the primates who 'designed' it and start again. Also, stop training your staff to gaslight callers. It is NOT our fault, its the ATO's fault.

Spent two hours trying to access my covid vaccination records without any success. First online, then after waiting for an age to get onto the helpline. The worst experience. (By the way, the "helpline" operator simply has the same screens you do when you go online. They assume the problem is that you're an idiot who can't use the web and only need help to navigate their site.) In the end, the operator also gave up. Frankly, it's put me off bothering to get the second jab, what's the point if you can't access your vaccinations records to prove you're vaccinated?

Impossible to verify identity, terrible user experience, error codes and meaningless... It seems to be designed to generate more demand to the call centres / support groups within government organizations

I totally agree with the reviews below it may be needed for some acess however we all know its for prying eyes to which in a way i understand as people get ripped of. However answer the phones instead of running my bill up would be a great start... Not waiting for aleast 1 hr if more.

This is probably the worst website known to man! You can never access anything you need to create new accounts and when you try you can even do that... It is utterly ridiculous! They should really think about making the site more user friendly!

Had to install this to enrol for job keeper payment subsidy. It seems almost impossible to just log into the system. After numerous trials of same $#*!ty job I was finally able to log in, still doesn't make sense why it created this way...

Was frustrated as hell setting up myGov. Thank goodness I haven't needed to us it for a while. I need to print off my covid vaccination certificate (that's all!) and I get the message that it's been so long since I've used the site (probably 12 months) that I have to re verify my identity! So basically start again! I'm half way through and it loops around I don't know where I am. I GIVE UP.

Went to 2 addresses listed for my area. No one there. Website is out of date. What a surprise.
Went to local chemist to buy RATS. Tried not to breathe on anyone. Tested pos at home.
Bad luck for anyone who has to pay for a taxi for an unwanted scenic tour of this suburb

Absolutely appalling. Been in IT for over 30 years. This is the worse website I have ever seen. Trying to log in is practically impossible, if I was a cynic I would say it was deliberate in order to not let you access the site. Never in my entire career have I seen something so bad. The authors of this site and the Government should hold their heads in shame.

Mygov.com.au is the worst website I've ever seen in my life, nothing work, and Medicare plus is the same.
I've been trying to get the double vaxxed proof for three days, but unfortunately I completely failed.
You feel like you are in a circle, literally.
Very depressing.

I have been trying to speak to someone for weeks now and I keep receiving the same message, saying that no service officers are available to take my call. Not to mention that this message only comes up after you input your details and verify your identity! With no other line to call I have no option but to keep trying. Just pathetic - so many people rely on this service for their livelihood.

I was told by a few Centrelink managers they would much rather save money than help Australian children and people in crisis and emergencies, the site is a disgrace and is another way to net your money in amongst everyone else's, it's time someone starts thinking about the actual people that create this country rather than the government taking advantage of us all that don't have a say. Cheers you disgraceful bunch of people start caring for people that pay for your living too instead of creating more ways to pay for your lunches, cats and defences we don't need. Start giving money back as Australia's suffering and your eating $5000 dinners. We don't need you running our country give the job to someone that worries about people it's what it's for.