MyGov.com.au

Disgusting. What an abomination. Get real. Whoever made this site should be immediately sacked. The services are unbelievably poor. You can't phone them. They are unprofessional, unhelpful useless.

So, so bad. Circles back to itself. Linking rarely works, & never smoothly. Even when you get help on the line you can tell they are struggling with this festering pile of excrement.

Absolute waste of time. Hours on hold, advice that isn't helpful, or even an option. Circles within circles and no one can actually help. Truly awful, makes one depressed in our own Government.

The government want to link our data yet can't even make an app work. The app goes into loops, keeps coming up with error codes or logs out whilst completing authentication?

I really hate this my gov app. It never works. No matter what i try Even now the identity app is useless. Just circles when trying to input.
Not happy

Site continues to be difficult to work through and quickly logs out.
Going to the city office is no better with only a couple of staff who are blatantly racist

Been waiting on the phone for over an hour and a half just so I can change my mobile number on their records. Most useless app/system ever and will cause you to want to break $#*!

When your website can't even manage Username and Password certification; how are you going to manage people health finances. Pathetic and one star is too positive of a review.

Nothing works. Nothing registers. No codes sent. This site literally FORCES you to go to an office, which for some of us - means taking time off work. Utterly ridiculous.

So many codes and questions asked, in the end i gave up, a complete waste of time. I would of picked no stars but it wont let you post your review unless you pick one

I'm no IT guru, BUT I don't usually have problems with site setup, navigation etc but not with the MyGov App. I've spent hours trying to get it to work, including deleting & reinstalling it, uploading my documents but then couldn't link Medicare, contacting Medicare & MyGov helpline only to be told your not the only one to have these issues, then after reinstalling the app it didn't recognise my password. I went to my local Centrelink office for help & was told we hear this about MyGov all the time, don't use the app to set up your account. More frustration today & all I want to do is check my vaccine passport. I'd love to get it sorted but can't see it happening - what a misery

My Gov couldn't be more impenetrable and obfuscatory if it had been designed by bureaucrats deliberately trying to create a dystopia. It's the place where you waste hours trying and failing to delete a MyHealth record that you never asked for in the first place, until you give up in despair. It's the place where your tax bill sits in some dark recess that you are supposed to instinctively know all about, without ever being informed. It's a labyrinth of password portals that coils in an infinite, soul-destroying loop. In every case, it's a lousy substitute for a simple letter, and it disempowers every citizen in the nation.

Every time my wife and I have the unfortunate need to use the myGov site we know there will be trouble.
We have separate accounts which always suffer the same problem.
On entering the user name and password and the SMS code (sent to our mobile) the system responds
"something went wrong try again". What the problem was is never defined. The link provided after this message does not work.
On logging in again and again and again --------------- we get the same response.
In desperation I phoned the help number and after a long wait was told to try again after a couple of hours.
I informed the responder that I had been trying for several days already with the same result.
I was then told needed to cancel my account and reapply. (This conveniently gets the responder off the hook.)
This software is totally useless!
I have been around computers since the late sixties and have an IT/Engineering background.
If anyone working for me produced such a useless product he/she would be fired or reassigned.
Will this review make any difference? Of course not! Silly me!

I would like to mention how difficult this site to navigate as there is too much information to sift through. Too many adds and information not relating to the topic being addressed. No doubt these sights are designed by those who understand what they are doing, but cannot understand how a beginner to their sight might not see it the same way. There is a bit of advice I would like to give them and that is KISS (Keep it simple...) Unfortunately we have all come from a background of Microsoft Windows followed and by Apple. Our history of computers has been one of work for the computer rather than the computer work for us. We are stuck in this archaic logic as we have been conditioned to it. Just as well the aeroplanes we travel in don't use the same logic or we would be in big trouble. A airline pilot could be computer illiterate, but as long as he can just put the coordinates into the planes computer then the computer will do the rest. Not so with our windows and apple logic. The plane would fall out of the sky by the time the pilot navigated his way around Microsoft or Apple archaic logic and their programmers.

For a system that should be designed purely on ease of use, it is utter garbage.

I never want to see the app again, and the sad truth is I HAVE TO USE IT.

Dinosaur tech stack, please, please hire some UX designers and fix this.

I am not a drinker but after trying to access a linked account in MyGov became so frustrating. The virtual "ask a question", you won't get the answer, it totally useless.
Trying to access MyAgedCare but can't because it doesn't recognise my email address. Phoned MyGov help line who couldn't help and told me to ring MyAgedCare as they can't help. Not happy because it's now another hour of MY time I have to wait to get through!
After 45mins of MyGov today I finished off with a stiff Brandy and Dry. So frustrating and such a useless site. Should rename to OurGovNotYours.

It's that bad, you will feel all willpower to live drain from your body when you try to use this website. About as effective as curing cancer by taking cyanide.

What a complete and total joke. Why is no-one held to account for this crap? Can it get any worse? And how many millions did this cost? What do you have to say minister?

The WORST. Never have I experienced a digital experience as poor as this, though what do you expect from a government tech initiative?! Would absolutely echo those saying they'd give zero if they could. I'd argue minus values are more appropriate.

Tried logging in to be told my account had inexplicably been permanently locked with 0 warning. My only resolution, based on the error message, was to set up new one. Tried to link my Medicare account having to answer a number of questions along the way. Submitted all responses and was faced with the same screen, same set of questions again being told I need to provide further info. But my options are…the same.

Spoke to a lovely lady at the call centre who entered exactly the same info as I had tried online and was able to get me moving. Poor lady had to ask for and enter all my details twice because she's dealing with a broken customer experience as well. Christ on a bike though, the online experience for MyGov is a hellscape even Pinhead would be jealous of.

Crashes, also you have to unregister from another device before registering again from a new one! No notifications are offered, and there is far to much red tape

Got sent a letter right before the end of
Financial year. Asked me to pay back $2977. I was like WTF!. They told me I had to pay back everything I claimed when I was unemployed (I was entitled to the payments, hence being on their payment in the first place). Didn't clear it up with them straight away (because their app wouldn't load my payslips, to prove I was entitled to the payments). Went to do my tax return, and they took that amount away from me.
I've tried to upload my payslips to them over 10 times now, but it always fails to load.
I feel like I've been scammed.

I am unable to log my business BAS and PAYG.
I Have registered for MY GOV and RAM. The system it just does not work. I have had to redo mygov id 3 times, and now i can not log in to the portal to log my PAYG, and do my staff superannuation. How can they remove the old system on 31st March? How can I pay my liabilities when the system is such a complete failure? I asked if i can come into the office and pay - told NO. I am small business and me and my partner have wasted weeks on this.

I've been trying to verify my identification for the past 3 hours, I've followed what they've told me step by step, looked on my myGov website to see exactly what they want from me, I do what they say to the absolute max and quadruple check every character I've entered and the same 442 error is appearing saying something is wrong with my identification? Nothing is wrong! They don't even explain what's wrong or what you need to fix they just lock you out of your account or ban you instantly with nothing to go off, besides to visit the myGov website. Complete and absolute joke of an app, I'm a 17 year old teenager who spends most their time on electronics and this is still impossible, I truly feel bad for the elderly who may not use electronics, because this would be impossible for them. Aren't the developers of this app meant to have government level professionalism? This is the complete opposite. Now when I finally do complete this, my tax will be going towards paying the undeserving developers of this app. They need to be fired instantly and replaced. Do better.