MyGov.com.au

Just waited 45 minutes on a hold because of a problem MyGimps made happen. Just for an overpaid $#*!-guzzling wh0re to not reply to a single thing i say and then hang up on me.

No wonder our government is so corrupt and disabled, how the $#*! are we supposed to get into restaurants and cafes if we CANT EVEN $#*!ING GET INTO OUR ACCOUNTS!

I really do hope our government officials either lose their jobs, families or preferably their lives.

This $#*!ing app and helpline is horrible and you $#*!s should be ashamed.

I truly hope you all die.

Another hour on the phone due to difficulties accessing MY GOV.
I'm told they can't give a call reference number UNLESS they firstly take you out of the
System--BS.
Help supplied by My Gov after an hour on the phone, told to..."Go to the internet"
DISGUSTING Service.

I'd been keeping a close eye on MyGov Inbox expecting some mail that would need a response within 2 weeks... I last checked MyGov on the 2nd of September, finding nothing new since the 20th of August.

Get a notification on the 4th of September that I've received some new mail... Open MyGov, and it's showing the new mail as received on the 3rd of AUGUST!? Yep, it's showing it was received BEFORE mail I'd already read on the 20th of August, despite the fact it didn't actually show up until the 4th of September... So the system back dated the received date over one month!

I work in law and I can't see how a system that behaves like that can be legal... Absolute disgrace.

Mygov website in Australia is a government "all in one" site for all federal government departments that the public has to deal with for most issues relating to the general public. Problem is that mygov is basically a tool of the Australian government to impose harsh, unrealistic, unjust, unfair and down right illegal acts, decisions and process that all sections in it are responsible for!. Mygov site is an attempt to bring together all information about everyone in all departments into one area, good in the sense it is a "one stop shop" bad in the sense that all departments share all info and each department uses all the info to it's discretion, in other words, now the government knows all and everything about everyone on it's list, "big brother is watching". The site is a-typical of the Australian government, it is designed and implemented to the wants and needs of the government departments, with little to no care or feedback from the public, and even with feedback, nothing is ever done, nothing is ever acknowledged and the Australian government and it's departments label anyone (in a very typical dictatorship style) that complains as a "trouble maker" regardless of weather the government is in the right or wrong.

All data entered is correct and checked but the app displays the unable to verify window each time. Don't waste your time on this stupidy designed app.

Just terrible. Round in circles. Over and over again with the useless redundant information. Just needs to be rewritten from the bottom up. Start again.

$#*! $#*! $#*! website
I just want to lodge my tax without getting a $#*!ing migraine.
What's with the code generator?
What a stupid $#*!ing idea.
Just have a $#*!ing user name and a $#*!ing Sign in.

The recently released app require use of a six digit code to login. I use a sixteen character password to login to website. I want an option to use my password to login as for the website.

The simple act of getting a digital certificate for the covid vaccination through the mygov website is a nightmare. If any information entered about medicare records is mismatching, the whole lot needs to be entered again, leaving the user guessing better answers, with no feedback about where the mistake lays. Who knows which of their old phone numbers may be jamming up the process of identification? The help lines are overrun and busy, the amount of spoken and written text encountered in the process is overly abundant. Which jokers have come up with such a cumbersome, frustrating and time wasting system? There is not much choice but to go to our local medicare office, which, hopefully hasn't fallen victim to the digital craze, to sort this problem out, again investing more time, while increasing exposure to the circulating viral load of pathogens. Armed with the correct and current information from medicare my present hurdle may be surmountable, but I have my elderly mother sitting here, getting increasingly frustrated, since her new ipad with its own SIM card is not accepted by mygov since she initially registered with her old gadget. Get real Australia, make the digital life more simple and not ever more complicated.

I facilitate government tenders, and if this was the interface that we expected customers/citizens to navigate through to perform simple administrative tasks, I'd be seriously considering whether the contractor had met their deliverables laid out in the agreement when producing this garbage. It's hard to imagine someone was paid for this.

I am now on my 4th MyGov account, 4th new useless email account etc etc over the years trying to simply access my ATO and Medicare records. The phone lines take hours and tell you about how you can access this all through MyGov - clearly they've never tried! Worst application I've ever had to use. I wish it did us all a favour and just didn't turn on in the first place so it wouldn't waste my time. I feel sorry for anyone that is in a position that has to use it.

If anyone reads this from the MyGov team - Please amend this atrocity. This thing is supposed to be user friendly!? It's enough to make me pull my hair out. And then when I reach the customer service operator they tell me that documents will only be issued through MyGov app.

This application feels like it was designed simply for the purpose of producing unnecessary, insurmountable red tape to dissuade anyone from ever achieving anything through any of the linked Govt bodies.

SHAM(E)

I'm deaf. I set up all mygov apps on both my ipad and computer. Not easy but eventually worked it out.

All worked fine until my computer or ipad was hacked. I reset the ipad and sent the computer to a pro to check. Email from MyGov telling me there was an important message.

Off to sign in through the ipad app off to the MyGov generator and told my device was already registered so please delete it and re register through Account settings. Back to the computer and aaaaargh I don't believe it; to get to account settings you have to get a code from the generator... and... please phone the help desk. I'm deaf; what do I do now?

Send an email to myGov of course. Naturally they're all too busy having cups of tea and going to meetings to actually have an online help desk so an email it is. I sent one telling them my problems and why I cannnot get into myGov. That was seven days ago. No reply.

Deciding to try to access MY myGov through the Digital Identity I spent another half an hour putting in the information in the hope I don't have to use the Generator.

All worked fine and the ipad connected to the computer connected to the knee bone, connected to the... what in the name of the wee man? It just asked me for the code through code generator!... and told me... The device is already registered so phone 13 23 07. Help me please... it's Catch 22 time or dealing with morons in myGov.

What am I supposed to do now?

I have had to make an account since I am now over 16 and my mother now can't access my details and records and when I attempted to make the account I discovered what a collosal piece of $#*! this website is. I set up the account and made three security questions with fairly easy answers. Less than two minutes later I had to answer them to log-in and yet for all five attempts they allowed me for the three questions I was told the answer's were wrong. This is bull$#*!. I had written the answers for these questions just a couple minutes ago and I am 100% sure on the spelling and capitalisation of my answers and yet I was repeatedly told that they were not the answers I had provided. This is bull$#*!. They force me to make an account so that I can actually access my records and yet they do this therefore making it impossible. I am unsure whether this occurred simply because I attempted to make the account on my iPhone but I will attempt to do it again later on my laptop. Even if it is simply because I was trying to do it on my phone that would be ridiculous as not everyone has access to a computer and in our day and age literally everyone uses a phone. If that is the issue then it really needs to be fixed because it's the stupidest waste of time I've ever been subjected to.

Couldn't organise a piss up in a brewery. Spent 2 hours trying to understand it before giving up in disgust. No wonder the country is in such a mess. How about a minus score.

Its impossible to use and constantly doesnt work and so complex no one can work out how to do it. Constantly have to re set up an account every 3 months

AFTER GETTING PERMANENTLY LOCKED OUT OF THE MYGOV SITE I FIND THAT I HAVE TO CREATE A NEW ACCOUNT AND EVERYTHING IS NOW GONE. ALL MY HISTORY ETC AND WORST OF ALL EVERY GOVERNMENT BODY I HAD LINKED INTO THE SITE ARE GONE TOO INCLUDING MY CENTRELINK AND MEDICARE. IM BACK TO WHERE I WAS WHEN I FIRST SIGNED UP TO MYGOV 10 YRS AGO - BRILLIANT, AND THEY WANT ME TO NOW LINK MY ATO THROUGH HERE, GETTED F'ED! WHAT A JOKE

I've wasted a lot of time on this, with no success with registering or contacting anyone on the helpline.
Seems like a scam or ATO trickery to find a way to justify fines.

I am not knocking the system.It isn't well written from the user side, but it is the access I have an issue with.
I created a MyGov account when I had a cell phone and no I don't, it keeps trying to send a code to a phone I no longer have.
I called their" Help line" The person I spoke to was not helpful, at all.
He said to get the system to send a code to my email address.
I did and when the code came through it did not work!
He then said to create a new account, which did not assist either, as soon as you try to link to the ATO the system it requests a code to be sent to a cell phone.
I am not prepared to waste my time going to a neighbour to use their phone to call them again.
If they could not assist me last time, common sense dictates that they will not be able to this time.
I have been looking for a postal address to write to them as they do not have any email contact listed.
It appears they do not have an email address for inquiries.
I will therefore not be able to do a tax return this year.

3 weeks of unable to verify any of my documents, only to be told to check with Vic Road, BD&M regarding my identity, rebooting the app, the list goes on - there are no options to get your documents to them and no way of speaking to anyone that has help. Has anyone got some insight GRRRRRRRRRRRRR

I have tried 3 times to link centrelink with my gov now I have to go into centrelink tomorrow to reactivate my centrelink account because my gov $@#& up.

In all my time have I never experienced such an appalling $#*!hole of a service
Going on 3 days still cannot access my account
This is what i pay taxes for miswell be on $#*!ing centrelink

You would need a degree in I. T. to even try to create an account for my Gov, absolute waste of time & effort,

What a joke, impossible to log into, ask for codes etc which can't access,,,, what else do you expect from the government

Who ever designed this garbage should be fired and then taken out and shot repeatedly!
90% of the you cannot login!