MyKnobs

They do NOT stand behind their products. While they do accept returns, what good is it if the cost of shipping it back to them is as much as the product itself (towel bar, in this case)? They were unwilling to take responsibility and cover the return shipping.

When I received 2 of the 3 products, I contacted them immediately about a return when I saw the poor quality and workmanship (unlike in the pictures on their website). They told me they'd refund the one I didn't receive, but they didn't and they shipped it anyway, requiring me to pay the shipping to return it.
Customer service (over chat and email/ticket) is HORRENDOUS! I will never buy from this company again!

I ordered super cute knobs for the laundry room. I ordered copper and they did not look very good. I returned them for antique silver. They charged a $25 restocking fee. Last time I do business with them!

This website resells products from other vendors. You could often buy the same product from the vendor directly at a much cheaper price. More importantly - if you order through them as opposed to directly directly from the vendor, your order will be deprioritized. I have been waiting on a product for three months now for an order I placed with them. Placed the same order with the vendor directly yesterday and the product got shipped this morning.

I ordered 3 types of pulls to compare for my cabinets. The order only totaled $64.79, they claim shipping is free over $49.00 When I got down to the payment they charged $8.95 for shipping to Hawaii and an additional $30.00 Sur-charge. $38.95 for shipping on my order #USO*******

I made a purchase and then called and canceled the order less that 5hrs later. The agent assured me that it was canceled but they processed the order regardless. Customer service was beyond rude and were unable to answer a single question. Never order from them.

Sold me product that they didn't have, and kept lying about the product shipping in a couple of days. Customer service wait was awful. Don't buy from these guys.

Mainly, I want to warn that My Knobs is just a drop shipper; if you want to return something you have to return to the manufacturer and pay both a restocking fee and your own return shipping costs. In my case, the manufacturer won't accept USPS packages, so I was forced to return heavy merchandise via the more costly route of UPS or FedEx. Total waste on time and loss of money.

I bought an italian door knob from this provider and the design did not fit my door. I spent over $300 on the door know because I wanted something modern for my newly renovated condo. The door knob did not fit and had to return it. I just got shipped back the box with the knob and a note saying they don't accept open packages. No wonder Amazon is taking over the the retail business. I will never ever again buy from this provider. Zero customer service and no returns accepted...Really in today's market? With Bed Bath and Beyond going out of business and Walmart's closing down...IT'S THIS SORT OF BAD CUSTOMER POLICIES THAT WILL PUT YOU OUT OF BUSINESS.

I was excited because Linnea products were eco friendly and made in USA. We bought the Contemporary Double Hooks. We were sent a defected product and would do nothing about it. My husband looked and thought it was not made correctly. I called My Knobs and referred me to Linnea. We called them and he sent instructions. My husband knew what to do so he followed instructions and it did not work. (He had put similar one in recently.) So I called again and then I asked if he would talk to my husband. He asked him to take off and take photo, so we did. We were told to send back and persuasion and they would look at it. It took multiple emails to get a return ticket. They kept saying if damaged or out of package, they would not give refund, but we kept telling them they were defected. They also said it was not within the 30 day window, but would had been if they. Had worked with us. We spent over $100 on what we thought were nice hooks. They were very arrogant and what made it worse, they took the time and money to send back the defected product.