Horrible Customer Service. I was not informed that my order could bot be fulfilled, BEFORE, they shipped part of it. Have to pay the installers now twice because the4y have to come back for the second install, what if the second batch shipped does not match the first one, when one calls, they could care less, and a superviso4r is never available. The people cost me additional moneys because of the install and I was not given the option to possible chose another tile that was in full available.
Numerous emails, numerous ph calls, they do not care, find another company to place your orders, I can absolutely NOT recommend them.
Absolutely beautiful! So unique, very pleased with this product. Arrived on time. Cannot wait to install in my new home.
The My Knobs website states: "No Restocking Fee*". I submitted a return and was charged 25% restocking fee. While submitting my return, I received no warning or alerts about a restocking fee being charged on my return. I called customer service to resolve the issue, and they just hung up on me. Will never buy from them again.
MyKnobs has a rating of 1.4 stars from 23 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MyKnobs most frequently mention and customer service. MyKnobs ranks 141st among Hardware Store sites.