
On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
My Brush Set has a rating of 2.2 stars from 99 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with My Brush Set most frequently mention tracking number and customer service. My Brush Set ranks 435th among Cosmetics sites.
We monitor reviews for authenticity
After an 1 or 2 of placing my order, 2 weeks ago, I received an email saying that they will take up to 20 days, so I asked to cancel my order, and I received a response saying that they will contact me in 24 to 48 hours. After more than 2 weeks and many many email from me, noone had contacted me, the order was never cancel, my money was never return and I received an item that cost about $10 less on other websites.
It's upsetting and disappoint to feel that a company is making fun of you and doesn't take care of it customers. I have never feel this way.
Shame on this company.
Ordered an eyeshadow pallette, which didn't arrive. Emailed customer service and they said it was out of stock (it didn't today this on the website) and that they'd have it to me ASAP. When it finally arrived after months, it was the wrong one. The eyeshadow itself was chalky and barely pigmented at all. Customer service said they'd send me the right one, and after over a year they never did after emailing again and again during this period. Never received the right pallette and probably never will.
I ordered my wig headband 2 months ago. I recieved several emails of confirmation. I've emailed them 3 times asking, where is my order? I've send order numbers, confirmation numbers and etc. This is so sad that I get no reply. I'm happy for those who like the company, but how can I like something I don't have? I'm very upset about This!
Didn't receive my purchase got email with them saying we will be in touch 1 to 2 business days then nothing else I ordered this 3 week ago and it cost me 20 odd pounds not happy
I ordered a brush set on December 12th, package never came. I called USPS and they said they received the box but there was NOTHING in it. I contacted the company and they REFUSE to give me a refund because they claim they need my address again to send out a new shipment and since I didn't receive the shipment they can't refund me. I told them I do not want the brushes and to give me me refund. It makes NO sense. They have a fake number posted on their website to call and they take DAYS to email you back and it's always the same answer. Disgusting company.
No tracking, no package, no answer. Im embarrassed to say I spent 100$ on products that's now gone. Check the internet before you buy. Would'nt recommend, I believe it's all a scam.
Horrible, horrible company! I was using them on a regular basis, when I first started getting into cosmetics. But they continuously sent any item they felt like sending. I don't know WHY they give an option of size, or colour, because you're going to receive whatever THEY CHOOSE. I tried to write them about my issues, provided pictures!, and they wrote back saying that they wanted pictures. Huh? I AGAIN sent pictures. They replied that I HAD received SOMETHING, so they weren't going to bother with my issue. That's when they stopped answering my emails. I tried to file a new claim, and they wouldn't acknowledge that either. Also the brushes fall apart after washing, and the makeup smells like wax. If you're looking for a grab bag of cheap stuff, this is your site.
I ordered a single makeup brush set October 4th and they have yet to arrive. It's now December 4th. Customer Service is decent responsive (3-5 days) but just gives generic broad response to questions. When asked for a refund, I was told they cant bc the order is now being processed, so once its shipped and delivered, I can send it back. I'll let the world know when I get my brushes finally.
Im not the type of person who put reviews but this one, I feel so disappointed. I ordered a set of brushes a month ago and I received a different one, and the brushes smell like chemical, wouldn't like to use it! I contact them about it and that person told me that those brushes are out if stock and I can just wait for few weeks and they'll send it to me but I received nothing! I asked for a refund but they say they don't do refund!
I ordered for my make up brush set a few weeks ago. I received numerous emails confirming that my order had been shipped and delivered. I receive the email that my package had been delivered this Saturday before a long weekend, therefore I decided to wait a few days after I did not see the package in my mail to see if by any chance it had been delayed. Once I contacted my make up brush that I was told that I needed to contact the USPS, I followed all of the steps that were requested and I am continuously given the runaround. I was beyond excited for my order that I placed and I have been sincerely disappointed with the service I have received an indemnifying issue.
It's very easy to use, it straightens the hair while combing. Build quality is good, bristles are ceramic coated to prevent hair damage. The electric cord is long enough. Buttons are soft and temperature display is a helpful feature
I love this brushes. I gave it 5 star. I think everyone will like this... thank you MyMakeupBrustset
Good product. No issues Really good and soft... loved these brushes
"I use these brushes everyday. Although you can't use them for eyeshadows but they're so good for applying foundation, blush, contour, concealer and powder. Gives you a flawless airbrushed finish. MyMakeupBrustset products are awesome.
"
These are really cool and blend the product really well. I don't have to worry about storing them the brushes come with this really nice box. Overall it is a product worth your money!
Wow. It's worth buying it. It's amazing.
They are so soft. Blends makeup so well. People who are into makeup. Please buy. You will not regret.
I love it
Just got the order. Really good and soft brushes. Received it on time. Very satisfied with this product.
"Thanks to MyMakeupBrushSet I was worried whether my wife loves it.
But yeah, She is more happy then ever after seeing the gift.
These brushes have surprised her. Very soft and they blend beautifully. Not crazy about the face brushes but that is personal taste, Over all these are a keeper for sure!"
Thanks to MyMakeupBrushSet I was worried whether my wife loves it.
But yeah, She is more happy then ever after seeing the gift
These brushes have surprised her. Very soft and they blend beautifully. Not crazy about the face brushes but that is personal taste,Over all these are a keeper for sure!!!
Brushes are super soft and looks glamorous with black and golden colour combination. Brushes blends products very well and easily.
No regrets! For purchase
For others. Go for it!
Loved it! 100 out of 100 to product quality! All makeup lover out there, u must order these brushes.! Nice soft and cute brushes thank u MymakeupBrushset Blends very well
Best brushes ever. In pictures it looks like a plastic handle but in reality, it looks like metal and also has a flexible neck... the best part about these brushes are the bristles are very soft and feels like cotton on the skin. Must have for a makeup lover...
Answer: I can't answer the "why" you didn't receive it, except they are horrible "people", as well as liars. I just wanted to see if you may have used PayPal? I have opened a case, through PayPal, against this place, and intend to get my money back! They also sent my "your order has shipped", but any idiot with postal service software at their business can lie about it and slap a tracking number on something. It still never made it to a post office.