MY M&M'S

I attempted to order some of their products as Christmas presents, when I attempted to check out it said something was wrong with my payment method. After trying again with the same result, I checked my bank account only to see that I was charged both times. I received no order confirmation and I was not able to contact customer support. After disputing the payment with my bank, their investigation determined that I was in the wrong and they took the money back. A horrible experience.

I placed an order for NFL M&M's and and order for a little cousin's birthday gift. When I placed the order online, a coupon was automatically applied at checkout. NOT a coupon I had, or looked up online. This coupon was automatic. The next day, the coupon has been removed and I am being charged full price, NO coupon. I called customer service and was told the coupon was a glitch and they are sorry, but I am being billed for the full amount. This is NOT ok. It seems that as a company, M&M's does whatever they want. You just lost me as a customer. We have ordered custom M&M's many times, not anymore! Not if you are going to change the price and charge me whatever you feel like charging. Shame on you and your horrible customer service.

On May 14 I ordered personalized MandMs for friends in NV. They were not delivered as promised on May 21. When I called on May 22 I was told there was a problem with my debit card. Of course they did not alert me to any problem... I had to inquire first. Although there was no problem with my card I reordered and was given a delivery date of May 29. Yesterday I learned that my order had not been received by my friends in NV but instead was delivered only recently to other friends in Chicago to whom I sent an order in June 2014. How ridiculous is that. Saying that this company has customer service at all is insane. Do not be lured in, even with a Groupon.

I placed an order on 12/2. According to the website it was prepared for shipping on 12/6. I checked several times and then emailed them with no response. I called today and was told two of the items are not in stock. I asked why it said it was ready for shipping and also why no one contacted me. The representative had no answer. I asked for them to ship what they have overnight, but she said they did not offer that service. I asked if they shipped what they currently have when would it arrive. I was told January 8th. A similar situation occurred last year when I never received the shipment and was never contacted. I will never order from them again.

I am so upset. This sucks! I ordered 50 customized bags for my nephew's ONE YEAR OLD PARTY. It never arrived even thought I marked the option of express delivery to be sure I had them on time. I was so stress out about the party already and finally realized that the package wasn't delivered the day before of. After waiting 40 min on the phone to talk to a representative all I got was an "I'm sorry your payment wasn't process" when I only got one email confirming that the package will arrive on time. Thank you M&M for making my party unforgettable. Now I do not have any presents to give to my guests for this party!

I tried to order personalized M&Ms for my sister's bridal shower with names on them. The correct names and colors where pictured in the order confirmation on the email and when I got them they were BLANK! I did not pay $80 for blank M&ms! After taking forever to get ahold over customer service they finally got a new order sent out, but I confirmed multiple times that I needed it by a certain day and it still did not arrive until the day after my event. I am not currently on hold with customer service for the 3rd time asking why my account still isn't refunded after another week and a half! Ridiculous.