• Jabong

Jabong

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Overview

Jabong has a rating of 1.6 stars from 157 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Jabong most frequently mention customer care, return request, and delivery agent problems. Jabong ranks 458th among General Apparel sites.

  • Service
    10
  • Value
    10
  • Shipping
    10
  • Returns
    8
  • Quality
    9
Positive reviews (last 12 months): 16.7%
Positive
1
Neutral
1
Negative
4
37
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How would you rate Jabong?
Top Positive Review

“Excellent products, price and return service”

Vineeta G.
2/21/18

I've been buying from Jabong for few years now and have had great experience with the products, their competitive prices and hassle free return and refund service. There have been couple of incidents where the ordered item was not available or it took a very long time to come. But overall highly satisfied

Top Critical Review

“Is Myntra doing Black Magic”

ASHOK M.
9/29/24

My sister had sent one dress for my daughter through Myntra, Yesterday I received the parcel through e-kart. When we opened the parcel there was 1 Pillow cover, 1 pc socks, 1 Blouse and 1 T-shirt. All items were old used and torn. I immediately called the delivery man who asked me to call myntra. I called myntra and asked them to pick-up this immediately but they did not do this. It feels like someone has sent some thing for black magic purpose.

Reviews (157)

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Reviews that mention popular keywords

customer care (33) customer service (27)
Thumbnail of user rahulk491
India
1 review
0 helpful votes
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July 27th, 2022

Myntra's delivery agent called me once for 2 secs only. He literally gave me a missed call. 98 27 79 17 32 It was not a proper call. It's a disgusting pattern of communication and your delivery partner did this twice. I am not going to buy anything from your site after experiencing all this again and again! & I was waiting for this order since a week!

Tip for consumers:
Customer care

Products used:
All problem

Thumbnail of user deeptir4
Canada
2 reviews
0 helpful votes
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September 25th, 2018

Myntra gives you best shopping experience with its trusted brands, easy order and payment method. If you dont like the product, just return it, the whole thing is so smooth. Products are of great quality and worth the price. Thank you Myntra!

Thumbnail of user mariaw546
India
6 reviews
0 helpful votes
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June 30th, 2021

Amazing site for fashionable clothing, accessories, and so much to purchase from. Wide range of stylish outfit with excellent quality. They have more number of fashion brands with different and unique outfit design as compare to other sites.

Thumbnail of user sudhar
India
2 reviews
15 helpful votes
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January 11th, 2016

I had very nice experience with jabong.com all time. It gives huge discounts on amazing clothes & shoes.

Nice information about any product. Clearly mentioned about size and color of any dress material

Nice collection all newly fashion dress material available

Good one
I'm very happy customer with jabong... keep it up...

Thumbnail of user monah70
India
1 review
1 helpful vote
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April 4th, 2021

I received a dress berry watch which had a very bad strap. N now when i want to return it back, myntra people are saying that i am returning a damaged product. Why in the first place should i keep a bad/defective product from myntra. This is very bad on myntra's part that first they give a bad product and now not taking it back saying it is a defective product. Very very upset with myntra's reaponse. Even the customer care representative doesn't know how to respond as if we are illiterate and dont know anything.

Thumbnail of user umam20
India
1 review
0 helpful votes
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July 24th, 2020

My recent (prepaid) order was not delivered to me. I raised an issue with customer care. On the 2nd day I received SMS saying that issue resolved & they r closing the issue. Again, I reopened the issue. Called them. They didn't speak properly. Called again next day. Their response is "We checked with the delivery agent. Its delivered. You please check your email". Its been 10 days now. I haven't received neither the product nor the money. Also, no response from Myntra. Order#**************001

Myntra is frustrating.

Thumbnail of user kellyf16
Alaska
1 review
13 helpful votes
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August 28th, 2014

Great customer service, wonderful quality of garments and extremely fast shipping. My order arrived in 8 days, two days faster than what I was told it would arrive. Shipping was also free of charge which was nice. I am extremely pleased with my experience with this online shop and plan on shopping with this company again.

Service
Value
Shipping
Quality
Thumbnail of user nootank1
India
1 review
0 helpful votes
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November 12th, 2020

I am an avid online shopper for 10 years, and I would say Myntra is the worst online shopping site, please don't buy from it. I have purchased two jackets from Myntra (Roadster and Fort Collin), one of them delivered without a hoodie. And guess what, they didn't return it because it's without a hoodie, what a joke. They claim their product pass-through "7 step-quality check," and they didn't even check the product hoodie.

I have contacted their customer care and also mailed them, but their mail says, "Dear Customer, We are currently not accepting emails sent directly to support at myntra dot com."

The complaint raised by them is still pending. I don't f******g care about little money, but I want to warn you guys, that's it. Happy shopping!

Thumbnail of user sushmav2
Germany
1 review
2 helpful votes
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August 2nd, 2020

It was a horrible experience, I bought shoes for my mother and they sent me three times the wrong size, after returning it back they did not even refund my money back, and when I call them for the refund they either keep my call on hold or disconnect it... such shameless people... it's been 2 months and no refund. Really disappointed.

Thumbnail of user priyar31
India
1 review
1 helpful vote
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June 18th, 2019

I returned a salwar and got refund money Rs 655 as gift card for which expiry date was given which was not required at all as it was my money. Since I went out of town I could not redeem it on the said date. Now, they say the amount has expired and denying to return the said amount. They convert our refund amount as gift card and set an expiry date and cheat customer's money this way.

Thumbnail of user brendad9
India
5 reviews
25 helpful votes
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June 12th, 2015

I had order 2 products from 2 dealers to gift my sister. I received one on the exact date as required but the other product was to be delivered later. I called the customer service and requested to get it delivered on the same day if possible. He kept the phone on hold for 30 seconds and immediately agreed to deliver it faster.
I was happy as I could gift both the gifts to my sister on her birth date :) :)

Thumbnail of user sukhis
India
1 review
1 helpful vote
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February 4th, 2016

Ordered a product. But got a different one and when raise the complain for the same concern, but did not get the refund till now waiting since very long time, ordered by id- *******@gmail.com...

No doubt services are so good like shipping and all but still not happy by myntra hence deleted the app also.

Tip for consumers:
Please be aware of that prior order.

Service
Value
Shipping
Returns
Quality
Thumbnail of user sourabhs14
India
1 review
0 helpful votes
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July 19th, 2020

Myntra is my all time favourite for the shopping.
Quality is up to the mark everytime.
Like other shopping sites degrade their quality over the period of time, Myntra doesn't.
I always recommend Myntra to my friends.

Thumbnail of user vamshik4
India
1 review
1 helpful vote
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February 11th, 2019

I had ordered Woodland sandal 13 days ago, they said will receive my delivery within 7 days but I haven't got any update on it. When I called to know about the delivery they said will receive the product in the next 72 hours. It's been 4 days now again no update, I called them again. Now they say they LOST the product somewhere and can't be delivered and will refund my money within 10 days.

This is completely bul$#*! and guys do not even try to place any order from myntra again...

Thumbnail of user priyankap13
India
1 review
4 helpful votes
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January 5th, 2018

I had a very bad & pathetic experience with Myntra.com where I placed an order on 28/12/2017 and estimated delivery date was 02/01/2018 and I got SMS stating that your order has been delivered to your address but i havent received a product yet and later on i got another SMS of delivery cancelled, this is the second time it has happened with me while shopping with myntra. Again I tried to contact delivery team but they don't even bother to recieve my call... I am very disappoint with Myntra service which i was not expecting from them.

Thumbnail of user parull1
India
1 review
0 helpful votes
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July 11th, 2020

I ordered a product (night suit) when the package was opened there was just the T-Shirt, the lower was missing. Then & there I raised the issue to the customer support by posting the picture. The customer support kept me waiting for the response for 2 months. After my repeated efforts to reach them via customer support & call back requests they finally gave me the result " your claim denied ". When called back and the matter was explained from my end they asked me to provide the video of me opening the product(for the product received 2 months back) to reopen the investigation. After being a consistent user of the app for years It was highly disappointing to see them
Forcing me to accept the incomplete order after dragging my issue for 2 months. They didn't show faith in a customer even after providing picture proofs and track record of the customer.
Have deleted the app straight away after such rude attitude of their representatives

Thumbnail of user sanjayc4
India
1 review
0 helpful votes
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December 2nd, 2018

I ordered a HRX jacket and when I received the jacket I did checked it for any wear and tear and found none of it. So I removed the tags and used the jacket. On the second day I found that the elastic threads at the lower end of the jacket were not stitched from inside and also the zip was not working properly. Now when I requested for a return then they started asking for the price tags and the stickers attached with the jacket. They have a 30 day return policy just to make fool of their customers. They deliver you defective products and old unsold products which at the first place appears to be good but after two three uses you will find the product to be worthless and then they will not take back the product even if you do not have any of the stickers or tags that were there at the time of delivery.

Thumbnail of user udayk21
India
1 review
0 helpful votes
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October 25th, 2020

I have purchased a product on 16th oct 2020. After delivery, As the quality is not good I returned the product. They came and picked up on 25th morning(confirmed authenticity by OTP). But the status then after showing as pickup failed. I recorded the phone call with the pickup guy and shared the details with customer care also but they are not responding at all and telling me to wait for 20 days just to update. Had a similar issue with flipkart delivery also to my brother, where is purchased a product and showing as delivered even though it is not.And no response for that also.

Thumbnail of user rosef82
India
1 review
0 helpful votes
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October 23rd, 2019

The customer service is pathetic. I had an issue with my order delivery and they kept on postponing. They asked me to wait for 3days for them to respond. After 3 days, now they want me to wait for 48 hrs. Neither did I receive my order nor could I ask for cancellation since they say that the order was 'out for delivery' without a delivery agent. This is very frustrating. Never had to face such a bad experience from Amazon.

Thumbnail of user nikitaf6
India
1 review
0 helpful votes
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July 30th, 2020

Its been one month I have'nt recieved the product and I raised an issue regarding it, without providing me a solution they closed my concern saying its resolved. Such worst customer service and customer service employees

Thumbnail of user sumits25
Kuwait
1 review
0 helpful votes
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May 20th, 2017

Order No: **************
Order Date: 14/05/17
Had Ordered a Necklace AND a Bracelet.
It was cash on delivery and received only one item the bracelet. Had told the delivery boy also but he said the next packet will come, but he took the total amount. Jabong please do not cheat your customers

Thumbnail of user mdz4
India
1 review
2 helpful votes
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October 19th, 2017

I went there for an interview, but they rejected me without seeing my b.com markscard... they just hire for girls,,,,, so i recommended allll my family friends NOT TO SHOP in $#*!ing myntra.com... $#*! hole website...

Thumbnail of user kushalp2
Australia
1 review
0 helpful votes
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December 1st, 2017

I had ordered a salwar kameez for the first time and I'm delighted with the product I received. The outfit is beautifully sewn and made exactly to the specifications I had asked for. Will shop again soon!

Thumbnail of user darkxoyung
India
1 review
0 helpful votes
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December 13th, 2023

Don't purchase anything from myntra they are stolen the money and sending faulty items and rejecting to accpt the shoe and ear buds I would suggest you to please don't purchase from Myntra.
Also they will delete my review from here and and they have deleted my numerous reviews from myntra app too.
They are liers first they say we don't have managers and then they transfer the chat or call to another agents and they talk as a manager.

Tip for consumers:
Don't purchase anything from myntra they are stolen the money and sending faulty items and rejecting to accpt the shoe and ear buds I would suggest you to please don't purchase from Myntra.
Also they will delete my review from here and and they have deleted my numerous reviews from myntra app too.
They are liers first they say we don't have managers and then they transfer the chat or call to another agents and they talk as a manager.

Products used:
Don't purchase anything from myntra they are stolen the money and sending faulty items and rejecting to accpt the shoe and ear buds I would suggest you to please don't purchase from Myntra.
Also they will delete my review from here and and they have deleted my numerous reviews from myntra app too.
They are liers first they say we don't have managers and then they transfer the chat or call to another agents and they talk as a manager.

Service
Value
Shipping
Returns
Quality
Thumbnail of user mehakm
India
10 reviews
169 helpful votes
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December 16th, 2015

I used the myntra app on my phone. As my friend suggested me to use that. I found the app is really good and ordered a black gown from Myntra. I am very much satisfied with their services and the quality of the fabric is very good and very much happy that i got which i saw on myntra. Good to use. Affordable, quality product and deliverable on time..

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About the business

Online Shopping Site for Fashion & Lifestyle in India. Buy Shoes, Clothing, Accessories and lifestyle products for women & men. Best Online Fashion Store * COD* 30-Days Returns*

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